Call Center Management Professionals & Consultants

Showing 2,112 freelancers

Call Center Management Professionals & Consultants

Showing 2,112 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • TeleMarketer

    I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this … more

    I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this industry because there is a lot of opportunities where I can learn more things to improve my skills.  less

    computer-assembly data-encoding data-entry word-processing microsoft-excel cooking call-center-management 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 2271 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
    ASSOCIATED WITH:
  • Analyst & Expert

    I seek for additional opportunities to develop my skills and therefore earn relevant money based on my experience. Educational Background: PHD in Finance Work Experience: Currently Work as a Unit Manager @ a Telecom Company Skills: Proficient in business and statistical … more

    I seek for additional opportunities to develop my skills and therefore earn relevant money based on my experience. Educational Background: PHD in Finance Work Experience: Currently Work as a Unit Manager @ a Telecom Company Skills: Proficient in business and statistical analysis, developing strategies and business plans Expert level skills in Microsoft Excel Experienced in working with databases Fluent in English (Paper based TOEFL-620, Computer based-260), Russian and Armenian  less

    financial-modeling budgeting financial-analysis microsoft-excel interactive-voice-response business-analysis business-models call-center-management customer-service 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 20 HOURS
    • ARMENIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 8 TESTS
  • Project Manager, Process Analyst, Business Development & Marketing

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting … more

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting budgets and deadlines. I'm able to effectively and efficiently manage my projects by: >> Creating/streamlining business processes and automating workflows, thus reducing project costs, and allowing team members to work independently and with minimal supervision. >> Establishing goals and KPIs, and creating control points that facilitates performance measurement and improvement, ensuring quality and consistent work output. A well-rounded Business Management Professional with an extensive background in the BPO industry and oDesk, having performed various functions such as: Chief Technology Officer, Business Development Officer, Team Manager, Corporate Trainer, Quality Analyst, Recruiter, Creative and Technical Writer. I look forward to responding to the needs and requirements of my employers with a high level of quality and efficiency, thus providing a sense of accomplishment for both parties once overall goals and objectives are met. I am proud to be part of an excellent group of individuals at Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management account-management process-architect process-improvement business-analysis business-process-modelling business-process-reengineering business-development recruiting business-coaching call-center-management administrative-support sales lead-generation market-research email-marketing seo social-media-marketing technical-writing creative-writing article-writing copywriting internet-research data-analysis customer-service bookkeeping wordpress salesforce-app-development basecamp zendesk google-docs 00 more less
    • $12.78 HOURLY RATE
    • 5.0
    • 6043 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 17 TESTS
    ASSOCIATED WITH:
  • Administrative and Customer Service Specialist

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not … more

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not limited to obtaining, analyzing and organizing information from raw data into a well-documented report. I have the exceptional ability to manage complex accounts and projects while meeting strict standards, new technologies and procedures. I have had extensive experience with a broad range of professional and supervisory positions and I always take pride in everything I do. I firmly believe that if you're going to do something, do it right the first time and with the best of your abilities - otherwise it isn't worth doing at all! I believe in the foundation of proper work ethics and assures honesty, promptness, accuracy and quality in every project entrusted to me.  less

    call-center-management email-handling social-media-marketing virtual-assistant customer-service helpdesk-support 00 more less
    • $5.56 HOURLY RATE
    • 4.7
    • 3696 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 11 TESTS
    ASSOCIATED WITH:
  • Expert In Creative Writing and Appointment Setting

    I am an expert in creative writing as I am a literature student.I have complete command of English language with perfect grammar.I can write articles on topics of any kind. In addition to my excellence in creative writing … more

    I am an expert in creative writing as I am a literature student.I have complete command of English language with perfect grammar.I can write articles on topics of any kind. In addition to my excellence in creative writing,I also have a good spoken English.I can communicate in this language with a good accent. I also have a healthy experience in the following areas:appointment setting and customer care. I can also work on projects related with subjects like Biology,Chemistry and Psychology. I am also familiar with using Microsoft Powerpoint,Microsoft Excel and Adobe-pdf.  less

    adobe-pdf skype telemarketing article-writing appointment-setting outbound-sales cold-calling lead-generation telephone-skills call-center-management 00 more less
    • $4.44 HOURLY RATE
    • 4.4
    • 330 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Social Media Savvy, Customer Relations Expert, Experienced Supervisor

    Highly experienced in Customer Experience and Customer Service & Support, Marketing, Merchandising and Promotions. Looking to pursue a work from home career. … more

    Highly experienced in Customer Experience and Customer Service & Support, Marketing, Merchandising and Promotions. Looking to pursue a work from home career.  less

    customer-support call-center-management call-handling sales sales-management b2b-marketing advertising internet-research event-management event-planning cooking driving account-management complaint-management brand-management business-writing media-relations business-development game-development budgeting supervisory-skills 00 more less
    • $5.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 579 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Proven Contact Center Operations Manager

    I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well … more

    I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well as improving operational efficiency, productivity and profitability. I believe that it's just as important for me to develop my team members through extensive coaching and training. With my background in reporting and analysis, I have been able to improve employee performance, reduce costs and increase efficiency through identification of key performance indicators (KPIs) and behavioral analysis. I have also developed databases for Sales and Marketing teams to help them identify customer demographics and product utilization.  less

    operations-management report-writing call-center-management microsoft-outlook microsoft-excel microsoft-word microsoft-office microsoft-access interactive-voice-response automated-call-distribution 00 more less
    • $35.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Experience in Customer Service Management and overseas clients.

    • Demonstrated expertise in the successful design and deployment of different rump-up Training Projects, Translations for the client, Mentoring and Nesting processes providing feedback and coaching to agents working for different accounts always according to the client’s expectation and request … more

    • Demonstrated expertise in the successful design and deployment of different rump-up Training Projects, Translations for the client, Mentoring and Nesting processes providing feedback and coaching to agents working for different accounts always according to the client’s expectation and request. • Exceptional ability to concurrently manage complex training projects while meeting rigorous performance standards and demanding schedules. • Excellent project management, interpersonal and business communication skills with the experience required to remain highly focused and productive in high-pressure settings. • A hands-on manager and critical thinker who support teamwork while promoting responsibility, dedication and effort to provide value to the organizational structure.  less

    translation call-center-management project-management 00 more less
    • $22.22 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
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