Call Center Management Professionals & Consultants

Showing 2,129 freelancers

Call Center Management Professionals & Consultants

Showing 2,129 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • Overseas call center consultant

    I am a hard worker that is trying to maximize my career and experience. My undergrad is in organizational behavior from Northwestern University. My experience is getting call centers set up and successful, especially those that are overseas. Hiring, terminating … more

    I am a hard worker that is trying to maximize my career and experience. My undergrad is in organizational behavior from Northwestern University. My experience is getting call centers set up and successful, especially those that are overseas. Hiring, terminating, creating metrics, creating teams, and setting up a call center department are some of the ways I can help your company get its call center successful.  less

    call-center-management microsoft-access microsoft-excel microsoft-excel-powerpivot microsoft-word microsoft-powerpoint microsoft-onenote microsoft-outlook-development change-management project-management calendar-management database-management online-community-management workforce-management complaint-management requirement-management 00 more less
    • $33.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 530 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Project Manager, IT Service Manager, Service Delivery, ITIL

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business … more

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business needs. Taking command of an operation or project, then guiding it to new performance levels, is the greatest strength. Known for continuously improving client satisfaction levels through providing strategic leadership and business management expertise. SCOPE OF EXCELLENCE ♦ Project Management ♦ IT Service Management ♦ Business Analysis ♦ Client Service Management ♦ Restructuring & Turnaround ♦ Strategic Planning ♦ Organizational Transformation ♦ Operations Management ♦ Cost Control ♦ Cross-functional & Multinational Teams ♦ CRM ♦ Quality Management ♦ High-Level Negotiations ♦ Results Based Management ♦ Conflict Management ♦ Professional Qualifications:  PMI – CAPM ( Certified Associate Project Management)  ITIL Foundation V3.0 Certified  ITIL Intermediate Operations Support and Analysis  United Nations RBM( Result Based Management) & Conflict Management  Microsoft SharePoint 2007 from Learning tree, London  Customer Service Excellence from Learning Tree, London.  United Nations – Client Service Management Skills  JAVA certified from NIIT.  MCITP - Windows7.  SonicWall CSSA.  British Council of India certification in Business writing skills in English  less

    website-development data-analysis information-design customer-service project-management requirements-analysis business-process-reengineering service-level-management workforce-management change-management call-center-management vendor-management-systems risk-management human-resource-management microsoft-project 00 more less
    • $27.78 HOURLY RATE
    • 4.6
    • 135 HOURS
    • SWITZERLAND
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Marketing and Research Associate

    To share my knowledge, skill and experience to a company that will utilize them. A degree holder in Marketing and Advertising, versatile, I am driven and innovative; can lead, manage and motivate as leader ;can learn any task easily; can … more

    To share my knowledge, skill and experience to a company that will utilize them. A degree holder in Marketing and Advertising, versatile, I am driven and innovative; can lead, manage and motivate as leader ;can learn any task easily; can work both independently and a team player; can produce quality output by both being effective and efficient in performing tasks. Solid background in the field of marketing with particular emphasis on: Marketing Campaign Planning and Event Management. Performed basic marketing collateral works, online research works, and data gathering for my previous employment; an experienced call center specialist and call center team lead handling a minimum of 15 to a maximum of 45 agents.  less

    seo-keyword-research presentations call-center-management 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Operation & Customer Service Manager with experience

    Vast experience ( 14 years ) in Clients Operation Management , BPO , Slaes , Technical , Customer Service in deverse industries and markets ( Service Delivery Manager ) With skills such as Leadership, Team Building , solid Project Management , experience in rump up/ down , site transitions , excellent comunication skills ,straigh forward and solution oriented.

    spanish operations-management management-skills call-center-management account-management english human-resource-management change-management 00 more less
    • $40.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Quality Assurance/Customer Support/Data Entry/Transcriptionist

    To Deliver Quality and Elite execution to a Project. Finalizing project before deadlines. Create Integrated Strategies to Develop New/Existing customer sales, brand/product evolution, strong and persuasive Interpersonal skills. Make a professional Career with Odesk to expand and enhance … more

    To Deliver Quality and Elite execution to a Project. Finalizing project before deadlines. Create Integrated Strategies to Develop New/Existing customer sales, brand/product evolution, strong and persuasive Interpersonal skills. Make a professional Career with Odesk to expand and enhance my abilities as an individual and as a professional. Have worked in Corporate Franchise Business Development and Expansion. Data Entry professional for the past 4 years including online and offline projects. 9 years of Customer Support & Client Services. Technical consultant for major brand companies in the prepaid card industry e.g, Western Union, Flex Cards, EDO, Total Call Mobile, AT&T & Asst. General Manager for Pizza Hut Franchise.  less

    customer-service customer-support data-entry technical-support creative-writing open-office supervisory-skills project-management call-center-management 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Customer Service & Order Processing

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support … more

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.  less

    customer-service customer-support call-center-management administrative-support order-processing live-chat-operator phone-support order-entry microsoft-excel microsoft-word 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 6557 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Sales Manager/Telemarketing/Appt. Setting/CSR/VA/Freelance Consult

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team … more

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team's successful sales record. Also, I have strong problem solving and resolution tactics. I can assure you that I will become an asset to your company and help you maximize your profit.  less

    call-center-management sales-management supervisory-skills cold-calling outbound-sales customer-service database-programming c++ teaching-algebra adobe-photoshop microsoft-excel-powerpivot microsoft-excel microsoft-exchange-server microsoft-powerpoint microsoft-project microsoft-publisher microsoft-windows-powershell microsoft-word microsoft-access microsoft-outlook-development microsoft-sharepoint-administration microsoft-sql-server-administration microsoft-visual-studio 00 more less
    • $23.33 HOURLY RATE
    • 5.0
    • 161 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Translator, Coordinator and Customer Service

    Summarize myself:- I have strong will on accomplishing what I have to, along with the reasonable self analysis of my latency which I always improve in my latency and adjust my weakness. Confidence, Integrity, Enthusiasm, and Competencies, together with job … more

    Summarize myself:- I have strong will on accomplishing what I have to, along with the reasonable self analysis of my latency which I always improve in my latency and adjust my weakness. Confidence, Integrity, Enthusiasm, and Competencies, together with job experiences, I'm strongly focused on International Relations and Social Work like voluntary helping people, I'd consider myself as "competent to contribute further successes". My objectives:- To work in a challenging environment To contribute good will and enthusiasm to organisation and society To challenge myself to achieve full potential in both work and life To seek growth and happiness in career paths Specialties: Customer Service, Communication, Administration, Interpreter, Translator, Copywriter.  less

    translation-english-thai translation-thai-english call-handling call-center-management 00 more less
    • $16.67 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • THAILAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Writer and Content Specialist within Online Industry.

    A Content Specialist with over six years’ experience within the Online Gambling Industry, with a key focus on all forms of B2C Communications as well all Promotional creation, development & analysis. Key targets for recent roles were performed with a long-term … more

    A Content Specialist with over six years’ experience within the Online Gambling Industry, with a key focus on all forms of B2C Communications as well all Promotional creation, development & analysis. Key targets for recent roles were performed with a long-term goal of maintaining high player retention through Promotions, Site Optimization and VIP communication.  less

    copywriting content-writing web-content-management sql email-marketing social-media-marketing creative-writing microsoft-excel microsoft-word call-center-management 00 more less
    • $20.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
loading