Call Center Management Professionals & Consultants

Showing 2,112 freelancers

Call Center Management Professionals & Consultants

Showing 2,112 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • Expert In Creative Writing and Appointment Setting

    I am an expert in creative writing as I am a literature student.I have complete command of English language with perfect grammar.I can write articles on topics of any kind. In addition to my excellence in creative writing … more

    I am an expert in creative writing as I am a literature student.I have complete command of English language with perfect grammar.I can write articles on topics of any kind. In addition to my excellence in creative writing,I also have a good spoken English.I can communicate in this language with a good accent. I also have a healthy experience in the following areas:appointment setting and customer care. I can also work on projects related with subjects like Biology,Chemistry and Psychology. I am also familiar with using Microsoft Powerpoint,Microsoft Excel and Adobe-pdf.  less

    adobe-pdf skype telemarketing article-writing appointment-setting outbound-sales cold-calling lead-generation telephone-skills call-center-management 00 more less
    • $4.44 HOURLY RATE
    • 4.4
    • 332 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Transcriptionist, Customer Support, Captioning, Translations...

    My objective is simply to provide high-quality dependable services. With over 8 years Contact Center experience in Transcription and Customer Support, I'm able to absorb information, learn new technologies relatively fast and precisely. I can provide phone support, chat … more

    My objective is simply to provide high-quality dependable services. With over 8 years Contact Center experience in Transcription and Customer Support, I'm able to absorb information, learn new technologies relatively fast and precisely. I can provide phone support, chat/email support, transcription, data entry, research and translation services.  less

    call-center-management customer-service customer-support email-handling transcription call-handling article-writing subtitling accounting translation-english-swahili windows-xp-administration data-entry proofreading express-scribe microsoft-word google-docs internet-research video-conversion chat-support bpo-call-center telephone-skills 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 946 HOURS
    • KENYA
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 12 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Social Media Savvy, Customer Relations Expert, Experienced Supervisor

    Highly experienced in Customer Experience and Customer Service & Support, Marketing, Merchandising and Promotions. Looking to pursue a work from home career. … more

    Highly experienced in Customer Experience and Customer Service & Support, Marketing, Merchandising and Promotions. Looking to pursue a work from home career.  less

    customer-support call-center-management call-handling sales sales-management b2b-marketing advertising internet-research event-management event-planning cooking driving account-management complaint-management brand-management business-writing media-relations business-development game-development budgeting supervisory-skills 00 more less
    • $5.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 579 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Customer Service/SMS Messaging Support

    *I speak Spanish* I am looking for jobs that consist of emailing, customer support with live chat if needed. I am a very fast learner and pick up things very quickly. I prefer to do hourly, but will consider a … more

    *I speak Spanish* I am looking for jobs that consist of emailing, customer support with live chat if needed. I am a very fast learner and pick up things very quickly. I prefer to do hourly, but will consider a fixed priced job. I have telemarketing, cold calling, accounts receivable, invoicing, BrainTree, Virtual PBX (vocalocity), Open Source Ticketing system, and User Voice experience. Experience with Microsoft Office,Word,Outlook,Excel, Spreadsheet,Google docs, ect. I am Self-driven, Self-motivated, Hard working, Detail oriented, Multi-tasker  less

    translation-spanish-english customer-service customer-support administrative-support clerical-skills transcription voice-talent facebook-marketing virtual-assistant internet-research email-handling telephone-skills call-center-management 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 9502 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • Proven Contact Center Operations Manager

    I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well … more

    I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well as improving operational efficiency, productivity and profitability. I believe that it's just as important for me to develop my team members through extensive coaching and training. With my background in reporting and analysis, I have been able to improve employee performance, reduce costs and increase efficiency through identification of key performance indicators (KPIs) and behavioral analysis. I have also developed databases for Sales and Marketing teams to help them identify customer demographics and product utilization.  less

    operations-management report-writing call-center-management microsoft-outlook microsoft-excel microsoft-word microsoft-office microsoft-access interactive-voice-response automated-call-distribution 00 more less
    • $35.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Student of german linguistic and call center operator

    I'm looking for jobs within the framework of the german languague. Graduity: *Primary school: In Switzerland *Middleschool: in Bosnia,school for tourism and tehnics. *Faculty: 3 years of german linguistic at the university in Banja Luka,from 2010 to … more

    I'm looking for jobs within the framework of the german languague. Graduity: *Primary school: In Switzerland *Middleschool: in Bosnia,school for tourism and tehnics. *Faculty: 3 years of german linguistic at the university in Banja Luka,from 2010 to 2013 (today). Languages: German,Serbian,English (Russian and Italian Basics) Expirience in work: German languague instructor for kids at primary school,basic translations and call operator in two call centers for german and swiss companies in Bosnia.  less

    translation-english-german translation-german-english outbound-sales inbound-marketing call-center-management cold-calling bpo-call-center live-chat-operator translation translation-english-serbian call-handling 00 more less
    • $8.89 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • BOSNIA AND HERZEGOVINA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Agency Manager / Software Engineer

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director … more

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. My past working experience is with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., with mastery in Objective C, XCode, Mac OS, Ubuntu and Fedora distributions, BASH, and Perl scripting, respectively. Through concurrent experience with HardShop Labs, LLC, I have timely and time-tested experience in technical, management, staff, and business leadership of SEO practitioners that deliver Quality Backlink Building and Article Writing. I also have highly-competent skills in PHP, HTML, MySQL, and Site Administration.  less

    seo php html microsoft-excel microsoft-word microsoft-outlook-development microsoft-powerpoint adobe-photoshop ubuntu fedora linux-system-administration windows-xp-administration apple-xcode mac-os-app-development objective-c process-improvement call-handling sales cold-calling outbound-sales inbound-marketing sugar-crm frontpage adobe-dreamweaver call-center-management lead-generation 00 more less
    • $35.00 HOURLY RATE
    • 5.0
    • 1234 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 3 TESTS
    ASSOCIATED WITH:
  • Graphic Designer, Data Entry, CSR,Virtual Assistance,SEN/SpEd Teacher

    AS A GRAPHIC DESIGNER: "Creating art thru pixels" Main goal is to transform ideas visually with the use of Adobe Photoshop, Adobe Illustrator and Adobe InDesign. SPECIAL SKILLS * Can edit photos, change background, retouch, add text and collage images. * Can … more

    AS A GRAPHIC DESIGNER: "Creating art thru pixels" Main goal is to transform ideas visually with the use of Adobe Photoshop, Adobe Illustrator and Adobe InDesign. SPECIAL SKILLS * Can edit photos, change background, retouch, add text and collage images. * Can create Logos, personalized Greeting Cards and Invitations. * Can create designs for Letterhead, Business Card, Posters and Labels. * Basic knowledge in Adobe Photoshop and Illustrator. * Basic knowledge in MS Word, PowerPoint, Excel and the Internet. ___________________________________________________________ AS A TEACHER I worked as a Special Needs Teacher also known an Special Education Teacher in some countries. I provide online tutor in other subjects and also create worksheets and education materials and sell it in some online educational stores. I also teach basic skills in Adobe Photoshop, Indesign and Illustrator. ___________________________________________________________ AS DATA ENTRY / VIRTUAL ASSISTANT I have worked as an Admin Staff and Helpdesk Officer. * Responsible in answering phone calls and promptly forwards them to appropriate person, * Encodes circulars and other paper works needed by the Manager * Answers queries and provide information needed by the customers * Prepare reports and records of incidents and issues that happened. * Sets appointment with customers and officers in order to settle issues. _____________________________________________________ AS A CUSTOMER SERVICE REPRESENTATIVE: I also have ample experience in Call Center Industry as Customer Service Representative that provides Directory Assistance to callers from Canada, Australia, United Kingdom and United States. Directory Assistance (Canadian Account) o Provide accurate directory listings to Canadian callers in most efficient way possible o Developed and maintained a thorough understanding of the service, processes and the system used for directory assistance. o Developed listening comprehension for the French-Canadian accent o Ensure positive customer experience by following standard call flow and spiels Directory Assistance (British Account) o Responsible for dealing with British customer’s relevant queries and request for directory information and products and services of their Telephone Provider. o Apply necessary probing skills to immediately zero in on customer’s requested information or need/s. o Acquired listening comprehension for British accent o Ensure positive customer experience by following standard call flow and spiels Collections Agent (US Account) o Making phone calls to customers in United States to collect debt. o Follows all federal and state laws required by the Federal Trade Commission in notifying the customer of the debt. o Offers payment scheme and payment method most convenient for the customers  less

    adobe-photoshop adobe-illustrator microsoft-word microsoft-excel microsoft-powerpoint logo-design business-card-design poster-design flyer-design book-cover-design photo-editing brochure-design album-cover-design illustration t-shirt-design customer-service call-center-management 00 more less
    • $3.00 HOURLY RATE
    • 4.9
    • 60 HOURS
    • UNITED ARAB EMIRATES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 6 TESTS
  • SEO Web Content Provider/ Operations Supervisor/ BPO Specialist

    In need of web content solutions? My goal is to provide high-quality yet affordable web content solutions for individual and small business owners. I am a freelance writer specializing in web content, editing, SEO/keyword driven content, technical writing, ebook … more

    In need of web content solutions? My goal is to provide high-quality yet affordable web content solutions for individual and small business owners. I am a freelance writer specializing in web content, editing, SEO/keyword driven content, technical writing, ebook writing and cover design, internet research, blog design and maintenance. I have been in the outsourcing industry for 10 years and I'm very familiar with website content and management. I have also developed various communication modules used in company trainings. In my last company I was an Operations Supervisor for a financial business process outsourcing project for 3 years. I have extensive experience in the outsourcing industry both voice and non-voice.  less

    photo-editing article-writing web-content-management seo blog-writing web-design software-testing call-center-management technical-documentation technical-support customer-service translation-filipino-english language-filipino-visayan-dialect 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 2 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 6 TESTS
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