Call Center Management Professionals & Consultants

Showing 2,130 freelancers

Call Center Management Professionals & Consultants

Showing 2,130 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • 6000+ Sales and Customer Service Account Manager | Trainer

    Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the … more

    Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the talent and years of experience necessary to handle your brand and face your customers so you can rest easy that your business is in good hands.  less

    call-center-management customer-service technical-support account-management data-entry article-writing zendesk adobe-photoshop chat-support phone-support 00 more less
    • $11.11 HOURLY RATE
    • 4.5
    • 7059 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • Customer Service Representative with Web Hosting Experience

    My name is Erika, and it's my pleasure to be of service. I've worked in various different sectors of the customer service industry, including experience as technical support for a major web hosting company. My qualifications are as … more

    My name is Erika, and it's my pleasure to be of service. I've worked in various different sectors of the customer service industry, including experience as technical support for a major web hosting company. My qualifications are as follows: -Familiarity with Linux, Windows, and Apple operating systems -Understanding of DNS -Some coding knowledge (HTML, CSS, PHP) -Experience with optimization of email deliverability -Terrific troubleshooting skills -Call center experience -Data entry experience -Administrative assistant experience -Comfortable with email clients and setup I'm also a very fast (and enthusiastic) learner. If there's something I'm unfamiliar with, I make it my business to know it as well as I can as quickly as I can. If you have any questions, feel free to message me.  less

    technical-support data-entry call-handling call-center-management 00 more less
    • $17.78 HOURLY RATE
    • 5.0
    • 865 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • SEO Web Content Provider/ Operations Supervisor/ BPO Specialist

    In need of web content solutions? My goal is to provide high-quality yet affordable web content solutions for individual and small business owners. I am a freelance writer specializing in web content, editing, SEO/keyword driven content, technical writing, ebook … more

    In need of web content solutions? My goal is to provide high-quality yet affordable web content solutions for individual and small business owners. I am a freelance writer specializing in web content, editing, SEO/keyword driven content, technical writing, ebook writing and cover design, internet research, blog design and maintenance. I have been in the outsourcing industry for 10 years and I'm very familiar with website content and management. I have also developed various communication modules used in company trainings. In my last company I was an Operations Supervisor for a financial business process outsourcing project for 3 years. I have extensive experience in the outsourcing industry both voice and non-voice.  less

    photo-editing article-writing web-content-management seo blog-writing web-design software-testing call-center-management technical-documentation technical-support customer-service translation-filipino-english language-filipino-visayan-dialect 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 2 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 6 TESTS
  • Director de operaciones / Capacitador / Conferencista /

    Director de operaciones con 10 años de experiencia en campañas de ventas masivas en Colombia, México, España y zonas de habla hispana de Estados Unidos. Carrera y desarrollo en las empresas donde he apoyado en áreas Contact Center, Call Center … more

    Director de operaciones con 10 años de experiencia en campañas de ventas masivas en Colombia, México, España y zonas de habla hispana de Estados Unidos. Carrera y desarrollo en las empresas donde he apoyado en áreas Contact Center, Call Center y BPO. Operando hasta lograr dirigir campañas de ventas masivas de productos y servicios (financieros, salud, recreación, consumo y afines, campaña política, soporte técnico, entre otros. Apto para capacitar y entrenar en Liderazgo, Dirección de Personal, Servicio al cliente, Cierre de Ventas, Manejo de Objeciones, Habilidades para Negociación en el Área Comercial y Área Administrativa, Manejo y Generación de Reportes, Manejo de sistemas (CRM), Digitalización de información, Actualización y gestión de Bases de Datos, Manejo de Público, Superación Personal, Alcance de objetivos, Capacitación a clientes internos como a otras empresas. Conocimiento en las aéreas principales de telemercadeo, creación y posicionamiento de productos y servicios, e investigación de mercados. Conferencista, Capacitador, Supervisor de calidad, Agente de televentas, Agente de calidad, Agente de fidelización, cobranzas, PQR, entre otros… Poder de convocatoria, capacidad para educar, capacitar y lograr resultados en los colaboradores. Excelentes relaciones interpersonales, interesado en desarrollo y crecimiento de las empresas en las que apoya, proactivo, enérgico, con carisma, malicia y creatividad para la solución de dificultades; máximo aprovechamiento de áreas de oportunidad. Alto sentido de identidad con la labor y respeto y apoyo al equipo de trabajo. Visión, análisis y desarrollo de posibles oportunidades. Responsabilidad social.  less

    skype facebook-api telemarketing telephone-skills crm twitter-api microsoft-excel microsoft-word ubuntu call-center-management 00 more less
    • $4.44 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • COLOMBIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Web Researcher/ IT/ Data Entry/Chat&Email/Technical Support team lead

    A tenured Technical Support Specialist, who is looking for a full time work while being at home. Skilled in troubleshooting hardware and software on both Desktop and Laptops, as well as printers. Trained to use, maintain and troubleshoot Windows Operating … more

    A tenured Technical Support Specialist, who is looking for a full time work while being at home. Skilled in troubleshooting hardware and software on both Desktop and Laptops, as well as printers. Trained to use, maintain and troubleshoot Windows Operating Systems (XP/Vista/7/8). Software installations, PC optimization, Basic Virus Removal, Hardware walkthrough, Also an experienced data entry professional, IT support, web researcher for Real Estate and BPO. Skills: - Technical Support (Desktop/laptop/printers/wireless) - knows how to use remote access applications such as Logmein, Teamviewer - proficient in using Microsoft Office Applications (Word, Powerpoint, Excel) - Management Skills - Data Collection/research, Entry and Analysis  less

    technical-support data-entry microsoft-excel microsoft-word microsoft-powerpoint customer-support internet-research chat-support call-center-management 00 more less
    • $12.00 HOURLY RATE
    • 5.0
    • 3103 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Result Driven and Customer Focused Administrative Support

    Am passionate about providing efficient business solutions to my clients. Dependable and proficient in data entry and database management functions, I also boast to be a quick learner who's very result oriented. I love learning new things; research work … more

    Am passionate about providing efficient business solutions to my clients. Dependable and proficient in data entry and database management functions, I also boast to be a quick learner who's very result oriented. I love learning new things; research work appeals much to me. On top of that, I also love information gathering, data mining and playing with numbers; as a by product , presentation is also one of my strong points - . Formal employment wise, I have had approximately 10 years with the customer service industry and I find joy in making situations better for the people I work with. I have had experience with continuous improvement and it's one of the skills that I've built with the people I've worked with. Never be satisfied with status quo as your competitors will definitely gain a lead on you - I don't want to end up saying "Who Moved My Cheese?" Should there be projects involving learning, growth and improvement, let's talk. :)  less

    customer-service call-center-management email-handling microsoft-powerpoint microsoft-word data-analysis microsoft-excel virtual-assistant microsoft-visio social-media-marketing administrative-support internet-research data-entry microsoft-project data-encoding google-searching process-improvement technical-support chat-support presentations email-technical-support hootsuite project-management content-writing wordpress basecamp facebook-marketing 00 more less
    • $5.00 HOURLY RATE
    • 4.9
    • 4561 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • Customer Service, Tech Support, Sales Ops Manager, Content Writer

    I was an Operations Manager in customer relationship management in a call center. I am fluent in spoken and written English with 10 years call center experience in customer service, inbound sales and technical support for: Real Estate, Telecommunications, Technology … more

    I was an Operations Manager in customer relationship management in a call center. I am fluent in spoken and written English with 10 years call center experience in customer service, inbound sales and technical support for: Real Estate, Telecommunications, Technology (Web, Home Telephony, PC Hardware), Banking and Direct Sales. I am a geologist by education. A gaming & PC hardware enthusiast who enjoys working the most as a trainer/educator.  less

    call-center-management content-writing real-estate-idx customer-service technical-support data-analysis data-entry seo-keyword-research internet-research hardware-troubleshooting 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 379 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
    ASSOCIATED WITH:
  • Content writer,social media guru and a communications analyst.

    I have a degree in Communications with focus on Public Relations, am not a master of one,I can do many things beyond the realm of communications, am a jack of all trades, I have a flair for words but … more

    I have a degree in Communications with focus on Public Relations, am not a master of one,I can do many things beyond the realm of communications, am a jack of all trades, I have a flair for words but this is not the limit, feel free to go through my profile. I will be more than delighted to take on your requirements.  less

    translation-english-swahili teaching-english content-writing article-writing customer-service customer-support data-entry public-relations media-relations social-media-marketing web-content-management proofreading seo call-center-management email-handling transcription 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 0 HOURS
    • KENYA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 11 TESTS
  • Customer Service Rep

    I am a skilled and experienced customer service representative with some sales background, too. Sense of responsibility, discipline, patience, consistency and hard-work are some of the traits that I have acquired with 5 years of experience in working at a … more

    I am a skilled and experienced customer service representative with some sales background, too. Sense of responsibility, discipline, patience, consistency and hard-work are some of the traits that I have acquired with 5 years of experience in working at a BPO industry. One of my objectives is to have a position that would help me develop and utilize my acquired skills and knowledge and gain experience from it. My objectives are to bring a professional attitude and excel in the projects that I am working on. I poses a great work ethic and am dedicated to the job that I am working on. I hope to work with a company that provides me with growth opportunities that correspond to my skill set. I am conveniently located in Central America, so the time difference is not a problem. Currently I am 2 hours behind EST and 1hr ahead of PDT. My location provides me with flexibility to cover many different time zones and shifts. My focus is to get the job done right on the first try. I always come forth with a positive attitude in order to make sure I give 110% of me on everything that I do. I am determined to show you my full potential and am willing to go the extra mile. All I need is that one opportunity so that I can prove it to you. As far as my experience goes, I have worked in the customer service industry for over three years now. I will provide my own headset and computer with a high speed internet connection. Thank you for taking the time to look at my portfolio and I look forward to working with you soon.  less

    customer-support customer-service data-mining telephone-skills email-handling zendesk chat-support live-chat-operator virtual-assistant call-center-management 00 more less
    • $6.67 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 1915 HOURS
    • NICARAGUA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Project Management, Administrative, Customer Support and more

    · 13 years customer service and project management experience. · Proven ability to manage multiple projects simultaneously in a deadline driven environment. · Strong organization skills with exceptional attention to detail & accuracy. · Effective team player. · Internet proficient and knowledge of web-based tools. · Excellent … more

    · 13 years customer service and project management experience. · Proven ability to manage multiple projects simultaneously in a deadline driven environment. · Strong organization skills with exceptional attention to detail & accuracy. · Effective team player. · Internet proficient and knowledge of web-based tools. · Excellent people skills and customer service orientation. · Experienced in MS office including Project, Excel, Access, Word, Power Point, Visio and Outlook. · Outstanding time management skills.  less

    call-handling customer-support customer-service project-management administrative-support web-content-management account-management call-center-management event-management event-planning 00 more less
    • $22.22 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 25 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
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