Call Center Management Professionals & Consultants

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 10 Call Center Management projects are completed every quarter on oDesk.

10

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.44.

4.44
Last updated: April 1, 2015

Popular Call Center Management Searches

Clear all filters
Leandro B Verceles Jr

Leandro B Verceles Jr Agency Contractor

Chief Operating Officer, Licensed Lawyer, Experien...

Philippines - Last active: 12/30/2013 - Tests: 4

I am the chief operating officer, hiring and over-all staffing manager of agency .www.angelPA.com. We provide virtual assistant managerial and non-managerial services. I am also a licensed lawyer hence can undertake full time legal work. My work experiences are diverse: from brand marketing starting with Procter and Gamble Philippines and Quaker Oats Philippine Distribution Office, then a short stint as a drafter of appellate decisions for a Philippine Court of Appeals Justice, then a practicing lawyer in one of the top law firms in our country, and eventually being elected as congressman for nine years to our national legislature and as governor of my province for six years. I am now back in the private sector this time doing business in the local business processes outsourcing (bpo) and call center industry, which I had help originally design by legislative template being the principal author of the Philippine E-Commerce Act. My expertise lie in the macro appreciation and policy involving information and communications technology in the Philippines, and legal and contract writing in general. And because of my extensive experience and persuasion in the Philippine Government and as then a litigation lawyer, I can assist foreign nationals who desire to set up businesses in the Philippines, or simply to ask for legal opinions about our laws and government. I am also strong in liaising with our government officials and agencies and to basically troubleshoot on matters involving our laws and government. Look no further if you are considering setting up a call center or outsourced business within or outside the United States/Canada or overseas especially to the Philippines. I am a licensed lawyer. I can draft contracts between: 1. you and your USA/Canada online customer; 2. you and your call center or outsourced business partner; 3. your call center or outsourced business partner and his or her workers to amply protect yours and your call center and outsourced business partner's interests; and 4. many other online business related documents.

Associated with: www.angelPA.com Agency
$27.78 /hr
0 hours
5.00
Charlene B

Charlene B Agency Contractor

Operations manager w/ 5 years customer service exp...

Philippines - Last active: 7 hours ago - Tests: 4

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Associated with: TRISIS Contact Solutions
$11.11 /hr
3,262 hours
5.00
Mac J.

Mac J. Agency Contractor

oDesk Corporation

Philippines - Last active: 2 days ago - Tests: 6

- Fluent in English and Filipino; - An internet savvy who loves to make people laugh and confident about themselves; - Enthusiastic, self-reliant, and disciplined. - Highly talented senior manager with 11 years of experience in operations, customer service and technical support; - Proven ability to develop, work with and stimulate synergy between departments and groups; - Excellent account management and vendor management/negotiation skills; - Up-to-date management skills and understanding of employee motivation; - Excellent presentation and communication skills; - Excellent fit to an empowered, accountable, and successful management team or organization.

Associated with: HotKeys Manila
$8.33 /hr
9,361 hours
5.00
Hazel Z.

Hazel Z. Agency Contractor

Creative Website Designer | Wordpress Developer |...

Philippines - Last active: 1 month ago - Tests: 22 - Portfolio: 28

Quality ● Integrity ● Excellence Creating client success since 2009! I am a multi-skilled work from home professional for more than 5 years specializing in website design, Wordpress site development, project management, and online marketing (SEO, SMM, etc.). I always aim to cultivate Win-Win business relationships and exceed clients' expectations through a job well done. My services include: ● Website Design and Development (HTML, CSS, Wordpress) ● Online Marketing (SEO, SMM, Article Writing, Link Building, Link Wheeling, etc.) ● Multimedia Services (Video Editing, Video Production, Animation, Voice-over, etc.)

$11.67 /hr
2,311 hours
4.95
Ophelia M.

Ophelia M. Agency Contractor

Dedicated Veteran/Expert Sourcer and Recruiter.

United States - Last active: 1 day ago - Tests: 2 - Portfolio: 1

I want to obtain a position that will enable me to use my all my experience and knowledge I've had gained for over ten years. With a negotiable bid, guaranteed you will regret passing me by! Full of personality and very people-friendly. Did I mention a very dedicated worker? I am not a know it all...Yet! :)~ BUT I am a fast learner, what I do not know, I WILL learn.

Associated with: 2daysbest Agency Agency
$15.00 /hr
224 hours
4.89
Vanessa Q.

Vanessa Q. Agency Contractor

Project Manager, Process Analyst, Business Develop...

Philippines - Last active: 12 days ago - Tests: 17

I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting budgets and deadlines. I'm able to effectively and efficiently manage my projects by: >> Creating/streamlining business processes and automating workflows, thus reducing project costs, and allowing team members to work independently and with minimal supervision. >> Establishing goals and KPIs, and creating control points that facilitates performance measurement and improvement, ensuring quality and consistent work output. A well-rounded Business Management Professional with an extensive background in the BPO industry and oDesk, having performed various functions such as: Chief Technology Officer, Business Development Officer, Team Manager, Corporate Trainer, Quality Analyst, Recruiter, Creative and Technical Writer. I look forward to responding to the needs and requirements of my employers with a high level of quality and efficiency, thus providing a sense of accomplishment for both parties once overall goals and objectives are met. I am proud to be part of an excellent group of individuals at Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/

$13.50 /hr
6,151 hours
4.99
Larry Colinares

Larry Colinares Agency Contractor

Executive Professional Real Estate Virtual Assista...

Philippines - Last active: 1 day ago - Tests: 9 - Portfolio: 31

I am an Executive Professional Real Estate Virtual Assistant from the Philippines, who has been serving the US and Canadian professionals over the past few years. Real Estate is my niche and passion and as a matter of fact I am a Real Estate Agent here in Manila and work with the Biggest developers and used to be an Executive Assistant in one of the Real estate Brokerage firm. I have worked with Real Estate Investors and Realtors in the USA and Canada and as a result I have a very good understanding of the US and Canadian Real Estate Market. I am also an Investor and Trader. Invested in Stocks (Locally -Philippines Stock Exchange) and Trade in Forex (Foreign Exchange). I also conduct seminars to Forex and Stocks for Free. Other Role: ✔ Project Manager ✔ FOREX Trader / Trainer ✔ Stocks Trader / Investor ✔ Customer Service Representative (Inbound-Outbound) ✔ Telemarketer (B2B, B2C, Cold Calling, Warm Calling, Appointment Settings, Telesales) ✔ Real Estate Expert (FSBO's, Expired Listings, Short Sales, VA) -Buyers -Investors -Realtors ✔ Add Postings Over the last few years, I’ve been managing teams from the call center industry and here on oDesk. One of my main goals is to help provide cost-effective solutions for you and your business. I have more than 2 years of total experience in customers of working in this industry I handled Customer Service, Telemarketing & Telesales (Appointment Setting, Cold and Warm Calling), Virtual Assistant, and Data Entry Professional with several US, Canada, UK, Australian and Asian companies including Real Estate industry, Insurance Company, Banks, Telecommunications Small to Medium size of Business and in US Government. As a customer Service Representative / Telemarketer I can do the following, Selling, Assisting and Dealing with clients. I am good in Both Written and verbal skills. I am also knowledgeable in Microsoft office applications ie; excel, word, PowerPoint presentation. Selling is my passion and I love dealing with people, I handle Inbound and Outbound Business to Business call, Business to Customer and Cold Calling. Flexible in my office hours (PST or EST) positive, can multitask and explorer type of person. I aim to join a highly competitive industry in the world and maximize the company’s output and productivity by providing great customer service to meet the company's stated missions and goals. Thank you so much and wish to speak to you soon. Regards, Larry Colinares VA / Telemarketer / CSR / Data Entry / Appointment Setting / Real Estate Expert Project and Team Manager

$7.00 /hr
3,541 hours
4.85
Alyssa kirstie Y.

Alyssa kirstie Y. Agency Contractor

Administrative and Customer Service Specialist

Philippines - Last active: 9 days ago - Tests: 11 - Portfolio: 13

My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not limited to obtaining, analyzing and organizing information from raw data into a well-documented report. I have the exceptional ability to manage complex accounts and projects while meeting strict standards, new technologies and procedures. I have had extensive experience with a broad range of professional and supervisory positions and I always take pride in everything I do. I firmly believe that if you're going to do something, do it right the first time and with the best of your abilities - otherwise it isn't worth doing at all! I believe in the foundation of proper work ethics and assures honesty, promptness, accuracy and quality in every project entrusted to me.

Associated with: Global Outsource Inc.
$5.56 /hr
3,711 hours
4.68
Jasmin Organista

Jasmin Organista Agency Contractor

Fast Competent Data Entry Professional

Philippines - Last active: 1 day ago - Tests: 7 - Portfolio: 7

I always believe that a journey to a thousand miles, starts with a single step. Apart from being flexible and a fast learner, I am also a good analyst and a fast thinker. I have experienced taking voice calls and chats as a customer service representative. I am also a highly experienced Data Entry Specialist, and Researcher. I have honed my skills in this department and keeps honing it by learning more about the said industry and what it required. I seek a position that can drive me to learn and develop in the field of my expertise and able to impart my skills and knowledge to become a part of the company’s growth and development. Each assignment is an opportunity in itself which gives me a chance to share my talents and skills. I’m a full time freelancer who works to a state of perfection to achieve my client's trust and satisfaction. Dedication to work with accuracy is an asset in me which can be beneficial to any employer. oDesk is a platform for me to utilize my skills to the best for mutual benefit and to attain success.

Associated with: Working Hand-n-Hand Team
$7.00 /hr
1,353 hours
4.95
Jenny Myrr Chicano

Jenny Myrr Chicano Agency Contractor

Team Leader, Customer Service Expert, Account Exec...

Philippines - Last active: 7 hours ago - Tests: 5 - Portfolio: 5

Results-driven professional with significant experience in development and execution of winning operations strategies in advancement of top-level corporate objectives. Dynamic leader with a commitment to excellence; accomplished in program management and operational streamlining. Reputation for advancing successful business initiatives, leveraging core strengths, and working diligently to ensure operational performance. I'm well versed in English, written and oral accordingly and have handled email,chat and phone support agents when I was still a Supervisor of one of the biggest international BPO company. I'm experienced to handling any kind of issues especially in resolving customer's/client's complaints. I am an expert in turning an irrate customer to a happy customer as I provide quality customer service.

Associated with: JeRex Services
$15.00 /hr
2,934 hours
4.55