Interested in doing job that requires great accuracy and quality !! Always online on Skype for live video chat to remove all communication barriers !! Qualification - Graduate in Computer Application / MCP / Experience of working in Eclerx as an Analyst ( Live chat support ) and as a CSR in Concentrix for an Airlines. Data Scraping - Creation of .CSV files using Excel for product or contact list upload / Manual data scraping Google products - Google drive / Google docs / Google Spreadsheets / Google + / Google ITA Software for flight research / Youtube channel ( uploading videos) Language - C++, HTML Microsoft Products - OneDrive / Windows 7 / MS Excel / Word / Powerpoint / Outlook 2007 Software installed - Drop box, Onedrive, Google Drive, Google Chrome, Teamviewer, Skype, MS Office 2007, IrfanView, Debut Video and Screen Capture Software, Picasa, Adobe reader. Volunteer - A life time member of Red Cross Society and NSS. Believes in donating 10% of net income.
Call Center Management Job Cost Overview
Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.
oDesk Call Center Management Jobs Completed Quarterly
On average, 16 Call Center Management projects are completed every quarter on oDesk.
Time to Complete oDesk Call Center Management Jobs
Time needed to complete a Call Center Management project on oDesk.
Average Call Center Management Freelancer Feedback Score
Call Center Management oDesk freelancers typically receive a client rating of 4.42.
Over 10 years experience in Customer Service and Management. Over 8 years Tourism & Hospitality mangement experience and working with International clients. TEFL teaching experience gained in Thailand. 3 Year International Tourism Diploma acquired from City & Guilds in London. 3 Year Tourism Diploma acquired from Northlink College, Cape Town. Galileo certified. Writer in spare time. English and Afrikaans speaker. Beginners knowledge of German. Little Thai knowledge. Photographer in spare time. Very creative. People person. Extremely professional. Well traveled through Namibia, Lesotho, Swaziland, Zimbabwe, Zambia as well as Germany & Thailand. Have writing and translating experience as well as editing.
*Cisco Voice/UC Consultant (CCIE-VOICE, CCNP-VOICE/CCVP) having more than 5.5 years of extensive experience in Cisco Installations/deployment, Support, Presales, Postsales, Training, Documentation. *I have deployed a Cisco UC (CUCM, CME, CUC, CUPS, ISRG2 Routers, VCS-C, VCS-E, UCCX, Jabber etc.) cluster of 2000 IP Phones alone. *I have designed and deployed 5 Cisco BE6000 / BE6K and BE7000 / BE7K Solutions *I have worked in Cisco TAC, have vast experience in troubleshoot. *I have worked in Presales, knowledgeble about Licensing, Ordering, RMA etc. CERTIFICATION(S) : CCIE-VOICE (written) | CCNP-VOICE/CCVP | CCNA-VOICE | CCDA | CXFS | CCNA & CCENT SERVICES OFFERED : 1. CUCM (Cisco Unified Communications Manager) 2. CUC (Cisco Unity Connection) 3. CUPS (Cisco Unified Presence Server) 4. UCCX (Unified Contact Center Express) 5. CME (Cisco Unified Communications Manager Express) 6. CUE (Cisco Unity Express) 7. VCS (Video Communications Server) 8. Cisco Telepresence / Tandberg (For Video Conferencing) 9. Cisco Jabber 10. Cisco Voice Gateway / Router (29xx, 39xx etc.) 11. Cisco Switches (PoE and Non PoE) 12. Integration of Cisco Devices 13. Analog Voice Gateways 14. Cisco BE6K / BE6000 15. UCS Servers 16. UC520 / UC500 17. MPLS, Frame Relay, PPP
Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.
To provide excellent service to employers that are seeking candidates that can perform above and beyond the expectations that they designate for work at home contractors. Over the last 10 years I have gained experience in the financial sectors of Real Estate Investments, as well as business lending for small to medium sized business. Both relate to working directly with the owners of the business and C level and above prospects. While managing my own business venture, I developed all of the marketing pieces and websites, as well as mobile websites, in both Flash and HTML5. My main proficiency is in website design, as well as internet research. With the benefit of both sides of the business world as an employee, and owner, I can offer you the best results based on what both sides would expect in a professional relationship.
Leandro B Verceles Jr Agency Contractor
I am the chief operating officer, hiring and over-all staffing manager of agency .www.angelPA.com. We provide virtual assistant managerial and non-managerial services. I am also a licensed lawyer hence can undertake full time legal work. My work experiences are diverse: from brand marketing starting with Procter and Gamble Philippines and Quaker Oats Philippine Distribution Office, then a short stint as a drafter of appellate decisions for a Philippine Court of Appeals Justice, then a practicing lawyer in one of the top law firms in our country, and eventually being elected as congressman for nine years to our national legislature and as governor of my province for six years. I am now back in the private sector this time doing business in the local business processes outsourcing (bpo) and call center industry, which I had help originally design by legislative template being the principal author of the Philippine E-Commerce Act. My expertise lie in the macro appreciation and policy involving information and communications technology in the Philippines, and legal and contract writing in general. And because of my extensive experience and persuasion in the Philippine Government and as then a litigation lawyer, I can assist foreign nationals who desire to set up businesses in the Philippines, or simply to ask for legal opinions about our laws and government. I am also strong in liaising with our government officials and agencies and to basically troubleshoot on matters involving our laws and government. Look no further if you are considering setting up a call center or outsourced business within or outside the United States/Canada or overseas especially to the Philippines. I am a licensed lawyer. I can draft contracts between: 1. you and your USA/Canada online customer; 2. you and your call center or outsourced business partner; 3. your call center or outsourced business partner and his or her workers to amply protect yours and your call center and outsourced business partner's interests; and 4. many other online business related documents.
Mac J. Agency Contractor
- Fluent in English and Filipino; - An internet savvy who loves to make people laugh and confident about themselves; - Enthusiastic, self-reliant, and disciplined. - Highly talented senior manager with 11 years of experience in operations, customer service and technical support; - Proven ability to develop, work with and stimulate synergy between departments and groups; - Excellent account management and vendor management/negotiation skills; - Up-to-date management skills and understanding of employee motivation; - Excellent presentation and communication skills; - Excellent fit to an empowered, accountable, and successful management team or organization.
Hazel Z. Agency Contractor
Quality ● Integrity ● Excellence Creating client success since 2009! I am a multi-skilled work from home professional for more than 5 years specializing in website design, Wordpress site development, project management, and online marketing (SEO, SMM, etc.). I always aim to cultivate Win-Win business relationships and exceed clients' expectations through a job well done. My services include: ● Website Design and Development (HTML, CSS, Wordpress) ● Online Marketing (SEO, SMM, Article Writing, Link Building, Link Wheeling, etc.) ● Multimedia Services (Video Editing, Video Production, Animation, Voice-over, etc.)
Charlene B Agency Contractor
To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.
Rowena Cotin Agency Contractor
I have more than 9 years experience in the call center industry and about 5-6 years experience as an operations manager for sales, customer service and collection accounts. Throughout my managerial career, I achieved significant accomplishments and also trained colleagues specific operational techniques to increase their productivity and performance. I am at ease in a position of responsibility and was molded to face challenges.