Call Center Management Professionals & Consultants

Showing 722 freelancers

Call Center Management Professionals & Consultants

Showing 722 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • Skip Tracer/Web Researcher, Contact List Builder,Data Scraper for Au

    I specialize in Australian skip tracing (someone who finds contact information of people) and contact list building and data scraping of web directories. I have access to over 200 million Australian records. I use search tools and systems that are … more

    I specialize in Australian skip tracing (someone who finds contact information of people) and contact list building and data scraping of web directories. I have access to over 200 million Australian records. I use search tools and systems that are also being used by Veda, Dun & Bradstreet and private investigation companies in Australia. This is used for lead generation, collections, real estate, private investigation and marketing activities. I also have expertise Collections and Team Management with experience in Training and Development, Project Management, Business Development, Marketing and Recruitment. Drawing from my extensive and professional skip tracing experience for collections and the resources that I have, I'm able to build marketing database and contact lists for businesses in Australia. Below are my Odesk experience: Database Builder of Australian Business Owners / Professionals: Business Profits Group, January 2015-present. My task is to create a mail-merge ready excel database of professionals and business owners from different industries in Australia such as Mortgage & Finance Brokerages, Medicine, Insurance, Real Estate etc. Within 2 weeks I was able to collate over 38,000 contacts. Business Contact List Creator For Australian Country Towns: BRENDAN MILLS, January 2015 - present. This is another on-going project on a per-need basis. I map out manufacturers & wholesalers in areas in NSW. Client Database Creation for Lead Generation: SMART DIGITAL, Nov 30, 2014 - present Created a database of Photo Booth Hire in Australia & New Zealand, and Hotels and Surf Life Savings Clubs in QLD, WA, NSW & NT. Although my projects were finished, the contract is still active for future on going work as needed by the client. Research, Client Relations, and Project Management: KEITH ENGLISH & ASSOCIATES, Oct 2014 - Jan 10, 2015 Built a contact database of potential buyers & sellers with names, addresses, phone & mobile numbers, email addresses, work details and social media accounts. Data entry & CRM Management, created & managed Facebook, LinkedIn & Twitter Accounts. Created & sent newsletters to a subscribed mailing list. External & internal client relations & administrative support. Web researcher: THE IDEAS BODEGA, November 15-30, 2014. Research the decision makers of close to 300 marketing, PR, media & digital agencies in Australia. Web researcher: THE LOAN HOUND & UBER BROKER, Oct 1, 2014 - Dec 15, 2014 Created a database of Mortgage Brokers in Australia. Web Researcher:CORE REAL ESTATE: 8th May 2014 - 18th October 2014 I researched the contact details of property owners and investors in Perth for lead generation. I also acted as a virtual assistant. Work includes updating CRM, basic web page and graphic design, editing newsletters, creating virtual tours. Blogger: ISRAEL HADERA: Ghost writer for blogs about finances, career and lifestyle. In addition, I went through training as a Virtual Assistant for Myoutdesk.com in November 2013 which caters to real estate companies, brokers and agents in US. I have an understanding of US Real Estate business, Social Media for Real Estate and SEO. I also have 9 years experience in the Business Processing Industry. Below are my career highlights: CREDIT CORP 1) I pioneered an Australian call center operations in the Philippines in October 2010 and help grow it from 25 staff to close to 300 in 3 years and help grow the collections revenue from $30,000 to $2,000,000 per month. 2) Mentored 14 agents through Leadership and Motivational Training and as a result they were promoted to Senior Customer Relationship Associates and Team Performance Managers 3) Awarded Star Employee in December 2010 4) Five Team of the Month awards for the teams I manage HSBC 1) Rose from the ranks as an agent then to a Performance Coach and finally to Assistant Manager for Operations (2007-2010) 2) Numerous Dream Awards for M1 and M2 sites for my teams 3) Successfully run the Skills Qualifications Training for two sites of over 1,000 staff which decreased roll rates by 50% resulting in more revenue for the company and increase Customer satisfaction from 69% to 82% for two sites combined. I graduated from a top ranking university in the Philippines (University of the Philippines) with a degree in Bachelor of Arts in Communication Arts, with master's units in the area of Speech Communication.  less

    internet-research market-research call-center-management web-scraping project-management customer-service blog-writing lead-generation collection-agencies translation 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1639 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Sales Manager/Telemarketing/Appt. Setting/CSR/VA/Freelance Consult

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team … more

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team's successful sales record. Also, I have strong problem solving and resolution tactics. I can assure you that I will become an asset to your company and help you maximize your profit.  less

    call-center-management sales-management supervisory-skills cold-calling outbound-sales customer-service database-programming c++ teaching-algebra adobe-photoshop microsoft-excel-powerpivot microsoft-excel microsoft-exchange-server microsoft-powerpoint microsoft-project microsoft-publisher microsoft-windows-powershell microsoft-word microsoft-access microsoft-outlook-development microsoft-sharepoint-administration microsoft-sql-server-administration microsoft-visual-studio 00 more less
    • $23.33 HOURLY RATE
    • 5.0
    • 161 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Experienced VA | Reviewer | Content Writer

    I am hard working and a quick learner. I can work independently or with a team. I am a problem solver. - I have been working as VA, content writer, and book reviewer for 2 years now. (2012-present) - I worked as … more

    I am hard working and a quick learner. I can work independently or with a team. I am a problem solver. - I have been working as VA, content writer, and book reviewer for 2 years now. (2012-present) - I worked as Communications Officer of a national non-stock non-profit organization specializing in Agrarian Reform and Sustainable Agriculture in the Philippines for over 5 years. I managed projects and headed production of materials (Powerpoint presentations, AVPs, photos, manuals and brochures) relevant to project promotion and information dissemination. (2009-2014) - I had almost a year of work experience as e-Representative specializing in customer service, sales and retention in a financial account of a renowned BPO company in the country. - While still in college, I worked as English Tutor and Radio Newscaster.  less

    call-center-management virtual-assistant customer-service email-handling translation-english-filipino blog-writing content-writing literature-review administrative-support data-entry proofreading social-media-marketing microsoft-word internet-marketing agriculture microsoft-excel microsoft-powerpoint teaching-english email-marketing tagalog 00 more less
    • $8.89 HOURLY RATE
    • 4.6
    • 1498 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 9 PORTFOLIO ITEMS
    • 17 TESTS
  • Agency Manager / Software Engineer

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director … more

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. My past working experience is with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., with mastery in Objective C, XCode, Mac OS, Ubuntu and Fedora distributions, BASH, and Perl scripting, respectively. Through concurrent experience with HardShop Labs, LLC, I have timely and time-tested experience in technical, management, staff, and business leadership of SEO practitioners that deliver Quality Backlink Building and Article Writing. I also have highly-competent skills in PHP, HTML, MySQL, and Site Administration.  less

    seo php html microsoft-excel microsoft-word microsoft-outlook-development microsoft-powerpoint adobe-photoshop ubuntu fedora linux-system-administration windows-xp-administration apple-xcode mac-os-app-development objective-c process-improvement call-handling sales cold-calling outbound-sales inbound-marketing sugar-crm frontpage adobe-dreamweaver call-center-management lead-generation 00 more less
    • $35.00 HOURLY RATE
    • 5.0
    • 1257 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 3 TESTS
    ASSOCIATED WITH:
  • Graphic Designer, Data Entry, CSR,Virtual Assistance,SEN/SpEd Teacher

    AS A GRAPHIC DESIGNER: "Creating art thru pixels" Main goal is to transform ideas visually with the use of Adobe Photoshop, Adobe Illustrator and Adobe InDesign. SPECIAL SKILLS * Can edit photos, change background, retouch, add text and collage images. * Can … more

    AS A GRAPHIC DESIGNER: "Creating art thru pixels" Main goal is to transform ideas visually with the use of Adobe Photoshop, Adobe Illustrator and Adobe InDesign. SPECIAL SKILLS * Can edit photos, change background, retouch, add text and collage images. * Can create Logos, personalized Greeting Cards and Invitations. * Can create designs for Letterhead, Business Card, Posters and Labels. * Basic knowledge in Adobe Photoshop and Illustrator. * Basic knowledge in MS Word, PowerPoint, Excel and the Internet. ___________________________________________________________ AS A TEACHER I worked as a Special Needs Teacher also known an Special Education Teacher in some countries. I provide online tutor in other subjects and also create worksheets and education materials and sell it in some online educational stores. I also teach basic skills in Adobe Photoshop, Indesign and Illustrator. ___________________________________________________________ AS DATA ENTRY / VIRTUAL ASSISTANT I have worked as an Admin Staff and Helpdesk Officer. * Responsible in answering phone calls and promptly forwards them to appropriate person, * Encodes circulars and other paper works needed by the Manager * Answers queries and provide information needed by the customers * Prepare reports and records of incidents and issues that happened. * Sets appointment with customers and officers in order to settle issues. _____________________________________________________ AS A CUSTOMER SERVICE REPRESENTATIVE: I also have ample experience in Call Center Industry as Customer Service Representative that provides Directory Assistance to callers from Canada, Australia, United Kingdom and United States. Directory Assistance (Canadian Account) o Provide accurate directory listings to Canadian callers in most efficient way possible o Developed and maintained a thorough understanding of the service, processes and the system used for directory assistance. o Developed listening comprehension for the French-Canadian accent o Ensure positive customer experience by following standard call flow and spiels Directory Assistance (British Account) o Responsible for dealing with British customer’s relevant queries and request for directory information and products and services of their Telephone Provider. o Apply necessary probing skills to immediately zero in on customer’s requested information or need/s. o Acquired listening comprehension for British accent o Ensure positive customer experience by following standard call flow and spiels Collections Agent (US Account) o Making phone calls to customers in United States to collect debt. o Follows all federal and state laws required by the Federal Trade Commission in notifying the customer of the debt. o Offers payment scheme and payment method most convenient for the customers  less

    adobe-photoshop adobe-illustrator microsoft-word microsoft-excel microsoft-powerpoint logo-design business-card-design poster-design flyer-design book-cover-design photo-editing brochure-design album-cover-design illustration t-shirt-design customer-service call-center-management 00 more less
    • $3.00 HOURLY RATE
    • 4.9
    • 60 HOURS
    • UNITED ARAB EMIRATES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 6 TESTS
  • SEO Web Content Provider/ Operations Supervisor/ BPO Specialist

    In need of web content solutions? My goal is to provide high-quality yet affordable web content solutions for individual and small business owners. I am a freelance writer specializing in web content, editing, SEO/keyword driven content, technical writing, ebook … more

    In need of web content solutions? My goal is to provide high-quality yet affordable web content solutions for individual and small business owners. I am a freelance writer specializing in web content, editing, SEO/keyword driven content, technical writing, ebook writing and cover design, internet research, blog design and maintenance. I have been in the outsourcing industry for 10 years and I'm very familiar with website content and management. I have also developed various communication modules used in company trainings. In my last company I was an Operations Supervisor for a financial business process outsourcing project for 3 years. I have extensive experience in the outsourcing industry both voice and non-voice.  less

    photo-editing article-writing web-content-management seo blog-writing web-design software-testing call-center-management technical-documentation technical-support customer-service translation-filipino-english language-filipino-visayan-dialect 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 2 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 6 TESTS
  • Project Manager, IT Service Manager, Service Delivery, ITIL

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business … more

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business needs. Taking command of an operation or project, then guiding it to new performance levels, is the greatest strength. Known for continuously improving client satisfaction levels through providing strategic leadership and business management expertise. SCOPE OF EXCELLENCE ♦ Project Management ♦ IT Service Management ♦ Business Analysis ♦ Client Service Management ♦ Restructuring & Turnaround ♦ Strategic Planning ♦ Organizational Transformation ♦ Operations Management ♦ Cost Control ♦ Cross-functional & Multinational Teams ♦ CRM ♦ Quality Management ♦ High-Level Negotiations ♦ Results Based Management ♦ Conflict Management ♦ Professional Qualifications:  PMI – CAPM ( Certified Associate Project Management)  ITIL Foundation V3.0 Certified  ITIL Intermediate Operations Support and Analysis  United Nations RBM( Result Based Management) & Conflict Management  Microsoft SharePoint 2007 from Learning tree, London  Customer Service Excellence from Learning Tree, London.  United Nations – Client Service Management Skills  JAVA certified from NIIT.  MCITP - Windows7.  SonicWall CSSA.  British Council of India certification in Business writing skills in English  less

    website-development data-analysis information-design customer-service project-management requirements-analysis business-process-reengineering service-level-management workforce-management change-management call-center-management vendor-management-systems risk-management human-resource-management microsoft-project 00 more less
    • $27.78 HOURLY RATE
    • 4.6
    • 135 HOURS
    • SWITZERLAND
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Marketing and Research Associate

    To share my knowledge, skill and experience to a company that will utilize them. A degree holder in Marketing and Advertising, versatile, I am driven and innovative; can lead, manage and motivate as leader ;can learn any task easily; can … more

    To share my knowledge, skill and experience to a company that will utilize them. A degree holder in Marketing and Advertising, versatile, I am driven and innovative; can lead, manage and motivate as leader ;can learn any task easily; can work both independently and a team player; can produce quality output by both being effective and efficient in performing tasks. Solid background in the field of marketing with particular emphasis on: Marketing Campaign Planning and Event Management. Performed basic marketing collateral works, online research works, and data gathering for my previous employment; an experienced call center specialist and call center team lead handling a minimum of 15 to a maximum of 45 agents.  less

    seo-keyword-research presentations call-center-management 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
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