Call Center Management Professionals & Consultants

Showing 707 freelancers

Call Center Management Professionals & Consultants

Showing 707 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • TeleMarketer

    I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this … more

    I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this industry because there is a lot of opportunities where I can learn more things to improve my skills.  less

    computer-assembly data-encoding data-entry word-processing microsoft-excel cooking call-center-management 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 2271 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
    ASSOCIATED WITH:
  • Data Entry/ Virtual Administrative Support Specialist

    If you are looking for a professional who is committed to delivering quality service; then look no further.I have 14 years of Administrative experience working with diverse cultures. I am dedicated, reliable and honest about my abilities, practicing due … more

    If you are looking for a professional who is committed to delivering quality service; then look no further.I have 14 years of Administrative experience working with diverse cultures. I am dedicated, reliable and honest about my abilities, practicing due diligence and have a keen eye for details. I am able to communicate fluently in English, written and orally; delivering quality and on time. I am a problem solver who believes that the quality of the service I deliver reflects my professional work ethics. I have listed some of my areas of expertise below: Data Entry Microsoft Office Suite Customer Service E-mail Handling Calender Management Internet Research Invoicing & Inventory Academic Writing Report Writing Copy Writing  less

    microsoft-excel customer-service microsoft-word organizational-development email-handling report-writing call-center-management google-docs administrative-support virtual-assistant 00 more less
    • $6.00 HOURLY RATE
    • 4.3
    • 44 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 11 TESTS
  • Administrative Officer

    I am an experienced Administrative Officer that has handles a lot of different tasks. From customer service to sales, from data mining to data analyzation and project management I have tried my hand on it. I am someone who enjoys … more

    I am an experienced Administrative Officer that has handles a lot of different tasks. From customer service to sales, from data mining to data analyzation and project management I have tried my hand on it. I am someone who enjoys the diversity of freelancing but also appreciates the opportunity of fully sinking my teeth into a single project. I am a sucker for quality and I work to impress. I challenge myself in learning new things everyday and I love making sure I make better of myself. Communication is never a problem as I have a strong grip on the English language and I am easy to approach. I've spent years in the BPO industry and has a background on teaching as well. I can be an asset to anyone who will have room for growth and I do not mind constructive criticisms, in fact I encourage it to hone my craft.  less

    call-center-management web-scraping research customer-service technical-support data-encoding phone-support english-tutoring 00 more less
    • $6.00 HOURLY RATE
    • 4.9
    • 124 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • A Passionate Operations/Team Manager and a Robust Project Manager

    What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly … more

    What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence  Aggressive and Persuasive Operations Manager  Master Motivator and a Passionate Team Manager  Skilled in Teaching, Coaching and Mentoring Methodologies  Strategic, Effectual and an Exceptional Project Manager  Superb Client Support and Account Management Strategies  Outstanding Organizational and Administrative Skills  Proficient in efficiency-enhancing workflow/process creation & improvements  Expert in Written and Conversational English  High Level competency in the latest online/software tools and platforms  Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision.  Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability  Owns a desktop computer and a laptop that are used solely for work.  Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband.  Retains 2 other USB sticks/dongles as additional backups.  All work files are cloud backed up.  less

    call-center-management customer-service bpo-call-center call-handling internet-marketing administrative-support crm customer-support project-management 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 1757 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Web Research / Data Entry Professional

    To obtain a challenging and rewarding position in a growth-oriented company that offers diverse job responsibilities and career advancement in Data Entry and will fully utilize both my knowledge and skills. Satisfies customers needs with good communications skills in both English and Filipino language.

    photo-editing data-entry data-encoding data-analysis data-mining web-scraping call-center-management call-handling 00 more less
    • $3.00 HOURLY RATE
    • 5.0
    • 2176 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 4 TESTS
  • Business Analyst with strong Project Management and IT

    Arthur is a senior business analyst and project manager with over 15 years of deep international and multi-disciplined experience. He possesses a vast business and technology background including customer service technology/call center program management, general information technology deployment and … more

    Arthur is a senior business analyst and project manager with over 15 years of deep international and multi-disciplined experience. He possesses a vast business and technology background including customer service technology/call center program management, general information technology deployment and management, health care management systems, corporate and small-business accounting, systems administration and large-scale project management. Arthur has worked as an independent consultant in roles such as business analyst, data analyst, project manager and team supervisor across the United States, Europe and Latin America since 1998. He holds a BS in Chemistry from Rutgers University and has consulted and worked for organizations such as PricewaterhouseCoopers, UBS, Citibank and Sprint.  less

    business-analysis five9 project-management call-center-management it-management erp information-management 00 more less
    • $21.11 HOURLY RATE
    • 5.0
    • 3245 HOURS
    • DOMINICAN REPUBLIC
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • CS Consultant

    8+ years of QA, customer and technical support experience, oriented towards constant improvement. Built, trained and managed entire teams with people from all over the world. Highly adaptable and positive towards fast paced cultures and change. Strongly interested in long-term challenges. Even better if working with people all over the globe.

    online-community-management software-testing project-management translation translation-english-french translation-french-english translation-english-spanish translation-spanish-french call-center-management content-writing creative-writing crm six-sigma 00 more less
    • $23.64 HOURLY RATE
    • 5.0
    • 7731 HOURS
    • COSTA RICA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Consultant / Project Mgr /Operations Mgr / Market Research / Biz Plans

    I get a kick out of solving problems and shaping new businesses. It's one of the key reasons I quit the corporate world and set up my own small business consulting company. The more complex the problem, the more … more

    I get a kick out of solving problems and shaping new businesses. It's one of the key reasons I quit the corporate world and set up my own small business consulting company. The more complex the problem, the more interesting it is and the more gratifying it is to solve. If you have a business problem that is hampering your ability to generate more revenue, streamline your operating costs, not bringing in as many customers as you'd like or isn't positively impacting your brand, then we should talk. I will work with you to understand your issue, partner with you to determine the best possible solution and work with you in implementing the solution. Helping small businesses and entrepreneurs accomplish what they set out to do is a passion that has not petered out in the many years I have been consulting. If anything, it has grown stronger with more success. Having a brilliant business idea and setting up a business around it are two very different things. One needs creativity, passion and critical thinking while the other requires discipline, follow-through, pragmatism, innovation and systematic implementation. I understand this very well and I can work with you to establish an organization and business that is set for long term sustainability. As an entrepreneur and consultant, I learn as much from my client and they do from me, and I apply what I've learnt on future projects. Over time, this has helped me become a better consultant and develop knowledge and skill across a wide range of industries. I work collaboratively; I simply do not believe in working any other way. My focus areas: 1. Business Planning and Market Research - I provide business planning and market research services for a wide range of budgets depending on the needs of the client. 2. Sales, Marketing and Business Development - Right from strategy development to the creation of sales and marketing collateral, implementation and project management of sales and marketing plans, I provide end-to-end services. 3. Business Process Design/Improvement/Reengineering - Whether you want to establish business processes for your new company or are looking to streamline and improve your business processes, I can work with you in developing robust and sustainable processes for your business. 4. Quality Management (Lean Six Sigma, ISO 9001) - Are you looking to implement a Lean Six Sigma improvement project or get consulting support to prepare for your ISO 9001 audit? I can help. 5. E-Business Management/E-Commerce (Non-IT) - Whether you have an existing e-commerce business that you want to scale up or you're setting one up from scratch, my experience in setting up a wide range of e-commerce businesses will add value. 7. Project Management - Whatever your business landscape, my extensive project management experience will make sure that your project runs smoothly, on time and within budget. I am very comfortable managing virtual teams and managing freelancers. I've delivered over ten successful projects in the last year alone. 8. Learning Strategy and Instructional Design - Whether you're looking to get expert opinion on the effectiveness of your training curriculum or want to develop a framework for trainer effectiveness, my experience heading training functions of large global corporations will come in handy. Right from developing content for ILT to delivering training programs, you will find a partner for all your training needs here. Industry Experience: 1. Publishing - I know the ins and outs of Amazon, Nook and other POD and e-book publishing platforms. I know what it takes to run a successful publishing business. 2. International Trade 3. Contact Center Operations - Having managed various contact centers throughout my career, I have in depth knowledge of how to set up, manage and scale any contact center operation. 4. Financial Services 5 - E-Commerce  less

    six-sigma business-process-reengineering project-management instructional-design call-center-management change-management business-analysis business-coaching recruiting iso-9001 process-improvement business-process-modelling marketing-strategy organizational-development microsoft-visio microsoft-excel business-continuity-planning management-development 00 more less
    • $55.56 HOURLY RATE
    • 5.0
    • 424 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Excellent Manager for Language Translations, Business and Sales

    Offering an impressive 12-year leadership background in local and international leadership markets, and looking forward for bigger scopes of responsibilities in Operations Management, Marketing Analysis, Productivity Strategies and Team Leadership. Exceptional understanding of operations and team management in Administration. Provide … more

    Offering an impressive 12-year leadership background in local and international leadership markets, and looking forward for bigger scopes of responsibilities in Operations Management, Marketing Analysis, Productivity Strategies and Team Leadership. Exceptional understanding of operations and team management in Administration. Provide comprehensive case studies and analysis in cross-cultural environments. Fluent in English, and Japanese.  Senior Supervisor - Administration  Operations Team Management Studies  Japanese Support Team Leader  Leadership & Team Development  Market Research & Case Studies  Ryder Research Team Leader  Linksys Team Leader  less

    call-handling call-center-management business-continuity-planning quantitative-analysis avaya translation transcription resume-writing internet-research supervisory-skills translation-japanese-english translation-english-japanese translation-spanish-english translation-german-english translation-filipino-english translation-english-filipino 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 457 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Training Coordinator/Article Writer/Telemarketer/Professional VA

    To obtain a job that would utilize my skills as a Training Coordinator, Article Writer, Expert Telemarketer or Professional VA. I have worked in a call center for almost 5 years--as a Customer Service Representative and a Training Coordinator. As … more

    To obtain a job that would utilize my skills as a Training Coordinator, Article Writer, Expert Telemarketer or Professional VA. I have worked in a call center for almost 5 years--as a Customer Service Representative and a Training Coordinator. As a Customer Service Representative, I handled customer-related concerns for an Australian Mobile Company. I have excellent English verbal skills with neutral accent. As a Training Coordinator, I oversee Training activities the department. I have diverse roles starting from basic admin tasks to planning and forecasting training activities. These dynamic roles has equipped me with the skills and knowledge to perform inbound and outbound calls, both for customer-related concerns and sales or marketing calls. My previous work experience has also equipped me with the skills and knowledge to be a professional virtual assistant. I am adept in using MS Office applications such as Word, Excel and PowerPoint. I have excellent writing skills and have vast experience in article writing (including SEO efforts). I have experience in article spinning (using The Best Spinner) and website content building. I am honest and hardworking. I am fast in communication and works best under pressure. I am detail-oriented and results-oriented. I am a team player, fast-learner and highly trainable.   less

    article-writing article-spinning telemarketing lead-generation microsoft-powerpoint microsoft-excel american-sign-language english-tutoring microsoft-word customer-service database-management call-center-management 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 2369 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 11 TESTS
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