Call Center Management Professionals & Consultants

Showing 690 freelancers

Call Center Management Professionals & Consultants

Showing 690 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • Passionate Customer Service and Project Manager

    A passionate Customer Service professional pursuing Dynamic, Exciting and Challenging roles in Customer Service and Project Management. Why Hire Me?  10 awesome years of Operations and Project Management Excellence  Outstanding Organizational and Administrative Skills  Master Motivator and Robust Team Manager … more

    A passionate Customer Service professional pursuing Dynamic, Exciting and Challenging roles in Customer Service and Project Management. Why Hire Me?  10 awesome years of Operations and Project Management Excellence  Outstanding Organizational and Administrative Skills  Master Motivator and Robust Team Manager  Skilled in Teaching, Coaching and Mentoring Methodologies  Superb Client Support and Account Management Strategies  Experienced in efficiency-enhancing workflow/process creation & improvements  Expert in Written and Conversational English  High Level competency in the latest online/software tools and platforms  Proactive, Innovative, Analytical, Result-driven and works tremendously even without supervision.  Lives and breathes VISION, PASSION AND PURPOSE. AWARDS AND ACHIEVEMENTS • SITEL VPP Quarterly Awards Overall Site Best Team Manager • SITEL ALL STARS AWARDS Best Team Manager  less

    call-center-management customer-service bpo-call-center call-handling internet-marketing administrative-support crm customer-support project-management 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 1757 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Consultant / Project Mgr /Operations Mgr / Market Research / Biz Plans

    I get a kick out of solving problems and shaping new businesses. It's one of the key reasons I quit the corporate world and set up my own small business consulting company. The more complex the problem, the more … more

    I get a kick out of solving problems and shaping new businesses. It's one of the key reasons I quit the corporate world and set up my own small business consulting company. The more complex the problem, the more interesting it is and the more gratifying it is to solve. If you have a business problem that is hampering your ability to generate more revenue, streamline your operating costs, not bringing in as many customers as you'd like or isn't positively impacting your brand, then we should talk. I will work with you to understand your issue, partner with you to determine the best possible solution and work with you in implementing the solution. Helping small businesses and entrepreneurs accomplish what they set out to do is a passion that has not petered out in the many years I have been consulting. If anything, it has grown stronger with more success. Having a brilliant business idea and setting up a business around it are two very different things. One needs creativity, passion and critical thinking while the other requires discipline, follow-through, pragmatism, innovation and systematic implementation. I understand this very well and I can work with you to establish an organization and business that is set for long term sustainability. As an entrepreneur and consultant, I learn as much from my client and they do from me, and I apply what I've learnt on future projects. Over time, this has helped me become a better consultant and develop knowledge and skill across a wide range of industries. I work collaboratively; I simply do not believe in working any other way. My focus areas: 1. Business Planning and Market Research - I provide business planning and market research services for a wide range of budgets depending on the needs of the client. 2. Sales, Marketing and Business Development - Right from strategy development to the creation of sales and marketing collateral, implementation and project management of sales and marketing plans, I provide end-to-end services. 3. Business Process Design/Improvement/Reengineering - Whether you want to establish business processes for your new company or are looking to streamline and improve your business processes, I can work with you in developing robust and sustainable processes for your business. 4. Quality Management (Lean Six Sigma, ISO 9001) - Are you looking to implement a Lean Six Sigma improvement project or get consulting support to prepare for your ISO 9001 audit? I can help. 5. E-Business Management/E-Commerce (Non-IT) - Whether you have an existing e-commerce business that you want to scale up or you're setting one up from scratch, my experience in setting up a wide range of e-commerce businesses will add value. 7. Project Management - Whatever your business landscape, my extensive project management experience will make sure that your project runs smoothly, on time and within budget. I am very comfortable managing virtual teams and managing freelancers. I've delivered over ten successful projects in the last year alone. 8. Learning Strategy and Instructional Design - Whether you're looking to get expert opinion on the effectiveness of your training curriculum or want to develop a framework for trainer effectiveness, my experience heading training functions of large global corporations will come in handy. Right from developing content for ILT to delivering training programs, you will find a partner for all your training needs here. Industry Experience: 1. Publishing - I know the ins and outs of Amazon, Nook and other POD and e-book publishing platforms. I know what it takes to run a successful publishing business. 2. International Trade 3. Contact Center Operations - Having managed various contact centers throughout my career, I have in depth knowledge of how to set up, manage and scale any contact center operation. 4. Financial Services 5 - E-Commerce  less

    six-sigma instructional-design business-process-reengineering call-center-management change-management business-analysis business-coaching recruiting iso-9001 project-management process-improvement business-process-modelling marketing-strategy organizational-development microsoft-visio microsoft-excel business-continuity-planning management-development 00 more less
    • $55.56 HOURLY RATE
    • 5.0
    • 424 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Support Analyst

    I have been working in a BPO and financial industry since 2007. I started as a Customer representative for Microsoft and got promoted as a Quality Analyst after a year. I worked for the company for 3 years then I … more

    I have been working in a BPO and financial industry since 2007. I started as a Customer representative for Microsoft and got promoted as a Quality Analyst after a year. I worked for the company for 3 years then I stepped up and had a career with JP Morgan Chase Bank and worked as a Fraud Operations Expert. After 2 years, I decided to get out of my comfort zone and start working in a different turf, I fortunately got a job from ADP as a payroll expert, where in I process end to end payroll for small businesses in the United states. Then I heard about home based careers and it made me really excited and interested in working from home. In this way I can manage my own time, be with my family at all times and I am very much determined to be successful in this career.  less

    customer-service active-listening call-handling email-handling microsoft-word fraud-analysis payroll-processing call-center-management risk-management zendesk 00 more less
    • $5.56 HOURLY RATE
    • 4.2
    • 2507 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • Executive Professional Real Estate Virtual Assistant

    I am an Executive Professional Real Estate Virtual Assistant from the Philippines, who has been serving the US and Canadian professionals over the past few years. Real Estate is my niche and passion and as a matter of fact I … more

    I am an Executive Professional Real Estate Virtual Assistant from the Philippines, who has been serving the US and Canadian professionals over the past few years. Real Estate is my niche and passion and as a matter of fact I am a Real Estate Agent here in Manila and work with the Biggest developers and used to be an Executive Assistant in one of the Real estate Brokerage firm. I have worked with Real Estate Investors and Realtors in the USA and Canada and as a result I have a very good understanding of the US and Canadian Real Estate Market. I am also an Investor and Trader. Invested in Stocks (Locally -Philippines Stock Exchange) and Trade in Forex (Foreign Exchange). I also conduct seminars to Forex and Stocks for Free. Other Role: ✔ Project Manager ✔ FOREX Trader / Trainer ✔ Stocks Trader / Investor ✔ Customer Service Representative (Inbound-Outbound) ✔ Telemarketer (B2B, B2C, Cold Calling, Warm Calling, Appointment Settings, Telesales) ✔ Real Estate Expert (FSBO's, Expired Listings, Short Sales, VA) -Buyers -Investors -Realtors ✔ Add Postings Over the last few years, I’ve been managing teams from the call center industry and here on oDesk. One of my main goals is to help provide cost-effective solutions for you and your business. I have more than 2 years of total experience in customers of working in this industry I handled Customer Service, Telemarketing & Telesales (Appointment Setting, Cold and Warm Calling), Virtual Assistant, and Data Entry Professional with several US, Canada, UK, Australian and Asian companies including Real Estate industry, Insurance Company, Banks, Telecommunications Small to Medium size of Business and in US Government. As a customer Service Representative / Telemarketer I can do the following, Selling, Assisting and Dealing with clients. I am good in Both Written and verbal skills. I am also knowledgeable in Microsoft office applications ie; excel, word, PowerPoint presentation. Selling is my passion and I love dealing with people, I handle Inbound and Outbound Business to Business call, Business to Customer and Cold Calling. Flexible in my office hours (PST or EST) positive, can multitask and explorer type of person. I aim to join a highly competitive industry in the world and maximize the company’s output and productivity by providing great customer service to meet the company's stated missions and goals. Thank you so much and wish to speak to you soon. Regards, Larry Colinares VA / Telemarketer / CSR / Data Entry / Appointment Setting / Real Estate Expert Project and Team Manager  less

    microsoft-excel microsoft-powerpoint microsoft-word customer-service telemarketing telephone-skills phone-support real-estate-idx data-entry outbound-sales project-management customer-support cold-calling google-docs google-spreadsheet report-writing email-marketing internet-marketing internet-research call-center-management transcription translation tagalog language-filipino-visayan-dialect translation-filipino-english translation-english-filipino filipino sales social-media-marketing facebook-marketing appointment-setting forex-trading stock-management 00 more less
    • $7.00 HOURLY RATE
    • 4.8
    • 3342 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 35 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Translator, Sales/Marketing Expert,MBA,ERP Expert

    Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand … more

    Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional  less

    translation-chinese-english business-coaching customer-service stock-management business-writing technical-writing email-marketing erp sap crm customer-support marketing-strategy telemarketing ecommerce-consulting virtual-assistant b2b-marketing market-research internet-marketing business-analysis business-proposal-writing translation-english-chinese venture-capital-consulting negotiation selling public-speaking microsoft-excel microsoft-excel-powerpivot microsoft-word cold-calling call-center-management business-plans sales-management sales-promotion social-media-marketing 00 more less
    • $20.00 HOURLY RATE
    • 4.9
    • 2323 HOURS
    • CHINA
    • LAST ACTIVE
    • 67 PORTFOLIO ITEMS
    • 74 TESTS
  • Project Manager, Process Analyst, Business Development & Marketing

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting … more

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting budgets and deadlines. I'm able to effectively and efficiently manage my projects by: >> Creating/streamlining business processes and automating workflows, thus reducing project costs, and allowing team members to work independently and with minimal supervision. >> Establishing goals and KPIs, and creating control points that facilitates performance measurement and improvement, ensuring quality and consistent work output. A well-rounded Business Management Professional with an extensive background in the BPO industry and oDesk, having performed various functions such as: Chief Technology Officer, Business Development Officer, Team Manager, Corporate Trainer, Quality Analyst, Recruiter, Creative and Technical Writer. I look forward to responding to the needs and requirements of my employers with a high level of quality and efficiency, thus providing a sense of accomplishment for both parties once overall goals and objectives are met. I am proud to be part of an excellent group of individuals at Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management account-management process-architect process-improvement business-analysis business-process-modelling business-process-reengineering business-development recruiting business-coaching call-center-management administrative-support sales lead-generation market-research email-marketing seo social-media-marketing technical-writing creative-writing article-writing copywriting internet-research data-analysis customer-service bookkeeping wordpress salesforce-app-development basecamp zendesk google-docs 00 more less
    • $12.78 HOURLY RATE
    • 5.0
    • 6043 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 17 TESTS
    ASSOCIATED WITH:
  • 8,000+ hours Expert Administrative Support and Business Assistant

    Welcome to my profile. I've been using computer for almost a decade and professional client sometimes would call me geek or a savvy. Owning a personal computer is an advantage in my learning and it really helps in shaping … more

    Welcome to my profile. I've been using computer for almost a decade and professional client sometimes would call me geek or a savvy. Owning a personal computer is an advantage in my learning and it really helps in shaping my skills and abilities. I gained a 8,000+ of Odesk hours and I definitely expressed my talents in assistance and support in companies worldwide. During my free time, I made a self-study in any kinds forms of software especially in Abobe products and other Windows applications. My ultimate goal in life is to manifest and implement the proof of my learning. I am willing to assist any clients with no hesitation. Honestly, I am planning to buy a lot and a house for my family because we just lived in a noisy and an unlawful place. See my profile: clemarjon.flavors.me  less

    adobe-photoshop microsoft-excel call-center-management microsoft-word windows-xp-administration html5 html css3 css seo data-entry graphics-programming project-management translation transcription internet-research internet-surveys data-encoding database-management audacity tagalog social-media-marketing social-bookmarking market-research sales lead-generation voice-over data-scraping customer-support website-development 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 8396 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 21 PORTFOLIO ITEMS
    • 14 TESTS
    ASSOCIATED WITH:
  • SEO / Web 2.0 - Article Submission / Data Entry / Virtual Assistant

    --Odesk Identity Verified-- I am efficient in manual article/blog submissions, data entry jobs, research and administrative tasks. I can assure that I am diligent and results-oriented. Also, I am eager to learn new skills and am a fast learner … more

    --Odesk Identity Verified-- I am efficient in manual article/blog submissions, data entry jobs, research and administrative tasks. I can assure that I am diligent and results-oriented. Also, I am eager to learn new skills and am a fast learner. My goal is to work for an employer who recognizes my skills and who is willing to walk me through for any unfamiliar tasks. I would do my best to be an asset for your business.  less

    article-submission seo plc-programming data-entry social-media-marketing internet-marketing video-editing video-conversion microsoft-powerpoint google-docs link-building wordpress audio-editing mechatronics call-center-management call-handling 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 11162 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Quality Assurance/Customer Support/Data Entry/Transcriptionist

    To Deliver Quality and Elite execution to a Project. Finalizing project before deadlines. Create Integrated Strategies to Develop New/Existing customer sales, brand/product evolution, strong and persuasive Interpersonal skills. Make a professional Career with Odesk to expand and enhance … more

    To Deliver Quality and Elite execution to a Project. Finalizing project before deadlines. Create Integrated Strategies to Develop New/Existing customer sales, brand/product evolution, strong and persuasive Interpersonal skills. Make a professional Career with Odesk to expand and enhance my abilities as an individual and as a professional. Have worked in Corporate Franchise Business Development and Expansion. Data Entry professional for the past 4 years including online and offline projects. 9 years of Customer Support & Client Services. Technical consultant for major brand companies in the prepaid card industry e.g, Western Union, Flex Cards, EDO, Total Call Mobile, AT&T & Asst. General Manager for Pizza Hut Franchise.  less

    customer-service customer-support data-entry technical-support creative-writing open-office supervisory-skills project-management call-center-management 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
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