Call Center Management Professionals & Consultants

Showing 540 freelancers

Call Center Management Professionals & Consultants

Showing 540 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • Administrative Support

    Graduated from Business Studies Computer Informations Systems (CIS) Galway-Mayo Institute of Technology Ireland Information Technology & Environmental Science Certificate Pitman Certificate Expert Excel Pitman Certificate Expert Access I am a freelance virtual assistant, although new to oDesk, I do have experience … more

    Graduated from Business Studies Computer Informations Systems (CIS) Galway-Mayo Institute of Technology Ireland Information Technology & Environmental Science Certificate Pitman Certificate Expert Excel Pitman Certificate Expert Access I am a freelance virtual assistant, although new to oDesk, I do have experience and feedback relating to online work i.e. 10 years seller's experience with eBay and 100% positive feedback. My employment history includes positions such as, Systems Administration and Technical Support with both small and medium sized companies. I have used Microsoft Access to develop databases, working with management to produce critical reports and technical support for both Apple and Windows users. I am a native English speaker with a basic knowledge of French, Spanish, German and Irish. I am excellent at transcription (50 wpm), proofreading and technical writing. Please contacted me through oDesk (email, phone, VoIP communication will be available for active clients) High Speed Internet Connection 24/7 http://www.speedtest.net/result/3917622342.png Flexible work hours 7 days a week Available Holidays Pacific Standard Time (PST)  less

    microsoft-word microsoft-excel technical-writing microsoft-access ebay-listing-writing virtual-assistant call-center-management email-handling telephone-skills 00 more less
    • $18.00 HOURLY RATE
    • 5.0
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 22 TESTS
  • Customer service on Emails, Chat and Data Processing Expert.

    I've been part of Call Center & Customer Services through Phone & Live chat for over 6 years now. Along with customer services, I'm also good at all back end task related to Data entry, Data collection / processing / analysis, Ms-Office … more

    I've been part of Call Center & Customer Services through Phone & Live chat for over 6 years now. Along with customer services, I'm also good at all back end task related to Data entry, Data collection / processing / analysis, Ms-Office, emailing, etc. I've been always recognized & rewarded several time by current employer for my ability of taking quick decisions and balancing customer service & business requirement at the same time. My goal is to provide excellent service to my employer / clients / customers as per their expectation & TAT. More than money, I'm looking to have a long lasting business relationship with my clients & do everything possible for the growth of their business..  less

    customer-service call-center-management chat-support data-entry email-handling customer-support live-chat-operator liveperson transcription data-analysis 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 3111 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • English - Turkish Translator and Materials Engineer

    I am native in Turkish and fluent in English. I have a bachelor degree of MATERIALS SCIENCE & ENGINEERING. I'm skilled for writing/translating SCIENCE CONTENT. I have translated many academic articles during my study on MATERIALS SCIENCE. I am … more

    I am native in Turkish and fluent in English. I have a bachelor degree of MATERIALS SCIENCE & ENGINEERING. I'm skilled for writing/translating SCIENCE CONTENT. I have translated many academic articles during my study on MATERIALS SCIENCE. I am also capable of translating WEB CONTENT and experienced in analyzing and comparing data along with DATA ENTRY. I've used my communication skills both written and verbal at TURKISH AIRLINES call center foreign language dept. I used to take outbound calls 8 hours a day which were specifically in English. I have a good skill on translating from EN to TR which has a significant importance nowadays since GRAMMAR RULES are not always given much importance by others. I believe it should be a moral obligation overall. I also have GOOD COMMUNICATION SKILLS which is a must to accomplish any job with the highest level of precision.  less

    translation-english-turkish translation-turkish-english call-center-management data-entry web-content-management turkish call-handling 00 more less
    • $13.33 HOURLY RATE
    • 4.7
    • 658 HOURS
    • TURKEY
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 4 TESTS
  • Professionalism, Discipline, Excellence , There is a big difference.

    I am a university student from Morocco and I have studied abroad for few years in USA and other countries. I have good experiences working part-time in call centers in top-notch companies in Morocco assisting customers in English, French and … more

    I am a university student from Morocco and I have studied abroad for few years in USA and other countries. I have good experiences working part-time in call centers in top-notch companies in Morocco assisting customers in English, French and Arabic Languages. I have other experiences in customer support and business negotiations. You can rely on my excellent communication and presentation skills to make your clients satisfied and happy as well as picking up new customers/convincing them and close important deals. I do short term strategic planning for some small businesses too. Furthermore, I have a sense of humor too that sometimes get very positive unexpected results with clients. I am fluent in Arabic, French and English (writing,listening,speaking,reading) with a very high ibtTOEFL score.  less

    translation-arabic-english medical-transcription medical-writing call-center-management cold-calling call-handling customer-service customer-support presentations virtual-assistant 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 4 HOURS
    • MOROCCO
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Project Manager, IT Service Manager, Service Delivery, ITIL

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business … more

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business needs. Taking command of an operation or project, then guiding it to new performance levels, is the greatest strength. Known for continuously improving client satisfaction levels through providing strategic leadership and business management expertise. SCOPE OF EXCELLENCE ♦ Project Management ♦ IT Service Management ♦ Business Analysis ♦ Client Service Management ♦ Restructuring & Turnaround ♦ Strategic Planning ♦ Organizational Transformation ♦ Operations Management ♦ Cost Control ♦ Cross-functional & Multinational Teams ♦ CRM ♦ Quality Management ♦ High-Level Negotiations ♦ Results Based Management ♦ Conflict Management ♦ Professional Qualifications:  PMI – CAPM ( Certified Associate Project Management)  ITIL Foundation V3.0 Certified  ITIL Intermediate Operations Support and Analysis  United Nations RBM( Result Based Management) & Conflict Management  Microsoft SharePoint 2007 from Learning tree, London  Customer Service Excellence from Learning Tree, London.  United Nations – Client Service Management Skills  JAVA certified from NIIT.  MCITP - Windows7.  SonicWall CSSA.  British Council of India certification in Business writing skills in English  less

    website-development data-analysis information-design customer-service project-management requirements-analysis business-process-reengineering service-level-management workforce-management change-management call-center-management vendor-management-systems risk-management human-resource-management microsoft-project 00 more less
    • $27.78 HOURLY RATE
    • 4.6
    • 135 HOURS
    • SWITZERLAND
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Marketing and Research Associate

    To share my knowledge, skill and experience to a company that will utilize them. A degree holder in Marketing and Advertising, versatile, I am driven and innovative; can lead, manage and motivate as leader ;can learn any task easily; can … more

    To share my knowledge, skill and experience to a company that will utilize them. A degree holder in Marketing and Advertising, versatile, I am driven and innovative; can lead, manage and motivate as leader ;can learn any task easily; can work both independently and a team player; can produce quality output by both being effective and efficient in performing tasks. Solid background in the field of marketing with particular emphasis on: Marketing Campaign Planning and Event Management. Performed basic marketing collateral works, online research works, and data gathering for my previous employment; an experienced call center specialist and call center team lead handling a minimum of 15 to a maximum of 45 agents.  less

    seo-keyword-research presentations call-center-management 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Quality Assurance/Customer Support/Data Entry/Transcriptionist

    To Deliver Quality and Elite execution to a Project. Finalizing project before deadlines. Create Integrated Strategies to Develop New/Existing customer sales, brand/product evolution, strong and persuasive Interpersonal skills. Make a professional Career with Odesk to expand and enhance … more

    To Deliver Quality and Elite execution to a Project. Finalizing project before deadlines. Create Integrated Strategies to Develop New/Existing customer sales, brand/product evolution, strong and persuasive Interpersonal skills. Make a professional Career with Odesk to expand and enhance my abilities as an individual and as a professional. Have worked in Corporate Franchise Business Development and Expansion. Data Entry professional for the past 4 years including online and offline projects. 9 years of Customer Support & Client Services. Technical consultant for major brand companies in the prepaid card industry e.g, Western Union, Flex Cards, EDO, Total Call Mobile, AT&T & Asst. General Manager for Pizza Hut Franchise.  less

    customer-service customer-support data-entry technical-support creative-writing open-office supervisory-skills project-management call-center-management 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
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