Call Center Management Professionals & Consultants

Showing 680 freelancers

Call Center Management Professionals & Consultants

Showing 680 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • Data Entry/ Virtual Administrative Support Specialist

    If you are looking for a professional who is committed to delivering quality service; then look no further.I have 14 years of Administrative experience working with diverse cultures. I am dedicated, reliable and honest about my abilities, practicing due … more

    If you are looking for a professional who is committed to delivering quality service; then look no further.I have 14 years of Administrative experience working with diverse cultures. I am dedicated, reliable and honest about my abilities, practicing due diligence and have a keen eye for details. I am able to communicate fluently in English, written and orally; delivering quality and on time. I am a problem solver who believes that the quality of the service I deliver reflects my professional work ethics. I have listed some of my areas of expertise below: Data Entry Microsoft Office Suite Customer Service E-mail Handling Calender Management Internet Research Invoicing & Inventory Academic Writing Report Writing Copy Writing  less

    microsoft-excel customer-service microsoft-word organizational-development email-handling report-writing call-center-management google-docs administrative-support virtual-assistant 00 more less
    • $6.00 HOURLY RATE
    • 4.3
    • 44 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 11 TESTS
  • Customer Service, Telemarketer, Virtual Assistant

    A dependable business management graduate who practices profession with honesty, integrity, and compliance with the ethical standards. Here is the link to the sample of my voice recording: http://vocaroo.com/i/s0iLllauGd5q I have over 7 years of experience … more

    A dependable business management graduate who practices profession with honesty, integrity, and compliance with the ethical standards. Here is the link to the sample of my voice recording: http://vocaroo.com/i/s0iLllauGd5q I have over 7 years of experience working as Telemarketer or Telesales Representative, Lead Generator or Lead Generation Specialist, Data Gatherer, and Appointment Setter; and over 3 years of experience working as a Virtual Assistant. I worked with outsourcing small business owners from different parts of the world: USA, Canada, UK, Denmark, Australia, and New Zealand. Some of them I worked part time, or as a freelancer, and some full time. I started working from home as a telemarketer then eventually asked to work on different tasks such as managing Facebook and Twitter accounts. I managed 16 Facebook and 16 Twitter accounts using Hootsuite for an online newspaper in Canada; thus, my interest shifted from telemarketing to becoming a Virtual Assistant. I worked with a successful management consultant from Denmark, who was a former management consultant for McKinsey & Company. I assisted on his day-to-day business activities such as: replying with a standard e-mail to his clients using desk.com, and worked on other tasks assigned on Podio; also, I screened and interviewed contractors to work for his online business as a graphic designer, blog writer, etc. I worked with web developers from UK and Australia and used TechSmith Jing and Trello for some of our communication; I assisted them in managing images on the websites they were working on; they had me trained on using Magento and uploading photos to it; I re-wrote some recipes to share to the app they created on Facebook. I know a little bit about SEO too. My skills were honed and developed by working with clients from different parts of the world. I was never an expert on anything at first, but my clients trusted and trained me to become even more equipped with new skills set. I will always be grateful for the opportunities and skills set acquired from my previous clients. I had worked in a physical call center environment doing telemarketing and lead generation before I worked as a home based Independent Contractor. Working in a physical call center environment was a great experience and the training was priceless; I was very competitive and one of the top sellers then. My telemarketing and phone handling skills all started when I attended a free Call Center Training in 2007 for those who would like to know more about being a good customer service representative. I won the Best in Call Simulation Award then. I have a great working etiquette, loves learning, and desires to do the best no matter what I do. I communicate well with my clients. My goal as a freelancer, or a contractor, is to make every client I work for satisfied with my services by giving 110% of my effort and work my hardest to provide great results.  less

    telemarketing appointment-setting lead-generation customer-service call-center-management outbound-sales business-writing virtual-assistant email-handling internet-research market-research 00 more less
    • $22.22 HOURLY RATE
    • 4.9
    • 210 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 11 TESTS
    ASSOCIATED WITH:
  • Skip Tracer/Web Researcher, Contact List Builder,Data Scraper for Au

    I specialize in Australian skip tracing (someone who finds contact information of people) and contact list building and data scraping of web directories. I have access to over 200 million records Australian records. I use search tools and systems that … more

    I specialize in Australian skip tracing (someone who finds contact information of people) and contact list building and data scraping of web directories. I have access to over 200 million records Australian records. I use search tools and systems that are also being used by Veda, Dun & Bradstreet and private investigation companies in Australia. This is used for lead generation, collections, real estate, private investigation and marketing activities. I also have expertise Collections and Team Management with experience in Training and Development, Project Management, Business Development, Marketing and Recruitment. Drawing from my extensive and professional skip tracing experience for collections and the resources that I have, I'm able to build marketing database and contact lists for businesses in Australia. Below are my Odesk experience: Database Builder of Australian Business Owners / Professionals: Business Profits Group, January 2015-present. My task is to create a mail-merge ready excel database of professionals and business owners from different industries in Australia such as Mortgage & Finance Brokerages, Medicine, Insurance, Real Estate etc. Within 2 weeks I was able to collate over 38,000 contacts. Business Contact List Creator For Australian Country Towns: BRENDAN MILLS, January 2015 - present. This is another on-going project on a per-need basis. I map out manufacturers & wholesalers in areas in NSW. Client Database Creation for Lead Generation: SMART DIGITAL, Nov 30, 2014 - present Created a database of Photo Booth Hire in Australia & New Zealand, and Hotels and Surf Life Savings Clubs in QLD, WA, NSW & NT. Although my projects were finished, the contract is still active for future on going work as needed by the client. Research, Client Relations, and Project Management: KEITH ENGLISH & ASSOCIATES, Oct 2014 - Jan 10, 2015 Built a contact database of potential buyers & sellers with names, addresses, phone & mobile numbers, email addresses, work details and social media accounts. Data entry & CRM Management, created & managed Facebook, LinkedIn & Twitter Accounts. Created & sent newsletters to a subscribed mailing list. External & internal client relations & administrative support. Web researcher: THE IDEAS BODEGA, November 15-30, 2014. Research the decision makers of close to 300 marketing, PR, media & digital agencies in Australia. Web researcher: THE LOAN HOUND & UBER BROKER, Oct 1, 2014 - Dec 15, 2014 Created a database of Mortgage Brokers in Australia. Web Researcher:CORE REAL ESTATE: 8th May 2014 - 18th October 2014 I researched the contact details of property owners and investors in Perth for lead generation. I also acted as a virtual assistant. Work includes updating CRM, basic web page and graphic design, editing newsletters, creating virtual tours. Blogger: ISRAEL HADERA: Ghost writer for blogs about finances, career and lifestyle. In addition, I went through training as a Virtual Assistant for Myoutdesk.com in November 2013 which caters to real estate companies, brokers and agents in US. I have an understanding of US Real Estate business, Social Media for Real Estate and SEO. I also have 9 years experience in the Business Processing Industry. Below are my career highlights: CREDIT CORP 1) I pioneered an Australian call center operations in the Philippines in October 2010 and help grow it from 25 staff to close to 300 in 3 years and help grow the collections revenue from $30,000 to $2,000,000 per month. 2) Mentored 14 agents through Leadership and Motivational Training and as a result they were promoted to Senior Customer Relationship Associates and Team Performance Managers 3) Awarded Star Employee in December 2010 4) Five Team of the Month awards for the teams I manage HSBC 1) Rose from the ranks as an agent then to a Performance Coach and finally to Assistant Manager for Operations (2007-2010) 2) Numerous Dream Awards for M1 and M2 sites for my teams 3) Successfully run the Skills Qualifications Training for two sites of over 1,000 staff which decreased roll rates by 50% resulting in more revenue for the company and increase Customer satisfaction from 69% to 82% for two sites combined. I graduated from a top ranking university in the Philippines (University of the Philippines) with a degree in Bachelor of Arts in Communication Arts, with master's units in the area of Speech Communication.  less

    internet-research market-research call-center-management web-scraping project-management customer-service blog-writing lead-generation collection-agencies translation 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1639 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • Data Entry Specialist/Web Researcher/Facebook Expert

    With my extensive work experience in the fields of admin support, human resource, and call center, I am knowledgeable and capable of doing a satisfactory work. I am a fast learner. In addition, I am hardworking and dependable. I will … more

    With my extensive work experience in the fields of admin support, human resource, and call center, I am knowledgeable and capable of doing a satisfactory work. I am a fast learner. In addition, I am hardworking and dependable. I will be a valuable asset to someone who looks for either long term or short term employee.  less

    virtual-assistant data-entry payment-processing public-relations call-center-management human-resource-management data-mining network-administration microsoft-excel microsoft-word adobe-pdf 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 2939 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 2 TESTS
  • Sales Manager/Telemarketing/Appt. Setting/CSR/VA/Freelance Consult

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team … more

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team's successful sales record. Also, I have strong problem solving and resolution tactics. I can assure you that I will become an asset to your company and help you maximize your profit.  less

    call-center-management sales-management supervisory-skills cold-calling outbound-sales customer-service database-programming c++ teaching-algebra adobe-photoshop microsoft-excel-powerpivot microsoft-excel microsoft-exchange-server microsoft-powerpoint microsoft-project microsoft-publisher microsoft-windows-powershell microsoft-word microsoft-access microsoft-outlook-development microsoft-sharepoint-administration microsoft-sql-server-administration microsoft-visual-studio 00 more less
    • $23.33 HOURLY RATE
    • 5.0
    • 161 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Joomla/Wordpress/Cpanel/Virtual Assistant/ Marketing/ Customer Service

    What I know? ✓ Create Instructional Videos using camtasia ✓ Create Video out of powerpoint presentation or flash video. ✓ PHP programming ✓ Configure themes (html, wordpress, joomla) ✓ Install and configure vanilla forums in your hosting ✓ Install and configure Lime Survey in your hosting … more

    What I know? ✓ Create Instructional Videos using camtasia ✓ Create Video out of powerpoint presentation or flash video. ✓ PHP programming ✓ Configure themes (html, wordpress, joomla) ✓ Install and configure vanilla forums in your hosting ✓ Install and configure Lime Survey in your hosting for surveys, polls and online exams ✓ Implement Opt - in Designs to capture emails for subscription and marketing. ✓ Modify joomla and wordpress codes. ✓ OSE membership software expert - modification when needed. ✓ Modify template CSS codes to match the existing needs if the default settings needs tweaking. ✓ More than 5 years experience on Customer Phone, chat, email Support. ✓ Research for your business. ✓ I do web designing and web development for your business or for your personal use. ✓ Integrate Clickbank and adsense to your website. Web Hosting knowledge: setup website, forward domain, point domain to specific folder. ✓ Godaddy ✓ Siteground ✓ Hostgator ✓ FatCow ✓ Cpanel ✓ BlueHost ✓ Hostgator ✓ many more. Computer Remote Access Expertise: ✓ Mac Applications installation and assistance ✓ Windows installation on mac assistance ✓ installation of applications for windows / MACs ✓ Advice and Tutorials about your computer My current Skills are as follows: ✓ php and sql, css ✓ create website like forums, e-store, with log in, registration and more. ✓ SEO ready websites ✓ Video Editing and after effects template editing ✓ Optimize Press ✓ Create a Wordpress based website ✓ Convert JPEG or PDF Files into MS Word/Excel Format ✓ Submit/Upload your videos to video sharing sites ✓ Make Good Reviews for your Business ✓ Sending Bulk/Individual Email ✓ Transcribe Audio/Video Files into Text format and proof read. ✓ Edit or Retouch Pictures ✓ Create a joomla based website ✓ Research and rewrite articles. ✓ update wordpress and joomla site content. File Sharing: ✓ Google Drive and Docs for simultaneous editing. ✓ Dropbox ✓ I am also familiar with the following Social Media Websites: ✓ Facebook, Twitter, LinkedIn, Blogger, Hootsuite, Ping.com, Google Docs, Google ✓ Plus, Wordpress, SocialOomph, Gist, Four Square, Nimble and many more.  less

    wordpress joomla customer-service helpdesk-support call-handling email-handling microsoft-word microsoft-excel microsoft-powerpoint call-center-management technical-support customer-support virtual-assistant data-entry website-development web-content-management adobe-photoshop photo-editing photography real-estate-idx photo-manipulation video-editing web-design web-testing graphic-design audio-editing video-conversion adobe-after-effects adobe-fireworks adobe-flash mac-os-app-development newsletter-writing chat-support liveperson email-technical-support network-security security virus-removal internet-research seo order-processing live-chat-software software-testing apple-imovie css3 php mysql order-entry microsoft-excel-powerpivot cpanel cisco-routers computer-networking computer-repair google-adsense google-adsense-api clickbank amazon-web-services amazon-s3 mailchimp aweber google-analytics-api buddypress css limesurvey survey-monkey survey-design on-page-optimization camtasia video-production 00 more less
    • $16.67 HOURLY RATE
    • 4.9
    • 5699 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 47 PORTFOLIO ITEMS
    • 19 TESTS
    GROUPS:
  • Agency Manager / Software Engineer

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director … more

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. My past working experience is with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., with mastery in Objective C, XCode, Mac OS, Ubuntu and Fedora distributions, BASH, and Perl scripting, respectively. Through concurrent experience with HardShop Labs, LLC, I have timely and time-tested experience in technical, management, staff, and business leadership of SEO practitioners that deliver Quality Backlink Building and Article Writing. I also have highly-competent skills in PHP, HTML, MySQL, and Site Administration.  less

    seo php html microsoft-excel microsoft-word microsoft-outlook-development microsoft-powerpoint adobe-photoshop ubuntu fedora linux-system-administration windows-xp-administration apple-xcode mac-os-app-development objective-c process-improvement call-handling sales cold-calling outbound-sales inbound-marketing sugar-crm frontpage adobe-dreamweaver call-center-management lead-generation 00 more less
    • $35.00 HOURLY RATE
    • 5.0
    • 1252 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 3 TESTS
    ASSOCIATED WITH:
  • Graphic Designer, Data Entry, CSR,Virtual Assistance,SEN/SpEd Teacher

    AS A GRAPHIC DESIGNER: "Creating art thru pixels" Main goal is to transform ideas visually with the use of Adobe Photoshop, Adobe Illustrator and Adobe InDesign. SPECIAL SKILLS * Can edit photos, change background, retouch, add text and collage images. * Can … more

    AS A GRAPHIC DESIGNER: "Creating art thru pixels" Main goal is to transform ideas visually with the use of Adobe Photoshop, Adobe Illustrator and Adobe InDesign. SPECIAL SKILLS * Can edit photos, change background, retouch, add text and collage images. * Can create Logos, personalized Greeting Cards and Invitations. * Can create designs for Letterhead, Business Card, Posters and Labels. * Basic knowledge in Adobe Photoshop and Illustrator. * Basic knowledge in MS Word, PowerPoint, Excel and the Internet. ___________________________________________________________ AS A TEACHER I worked as a Special Needs Teacher also known an Special Education Teacher in some countries. I provide online tutor in other subjects and also create worksheets and education materials and sell it in some online educational stores. I also teach basic skills in Adobe Photoshop, Indesign and Illustrator. ___________________________________________________________ AS DATA ENTRY / VIRTUAL ASSISTANT I have worked as an Admin Staff and Helpdesk Officer. * Responsible in answering phone calls and promptly forwards them to appropriate person, * Encodes circulars and other paper works needed by the Manager * Answers queries and provide information needed by the customers * Prepare reports and records of incidents and issues that happened. * Sets appointment with customers and officers in order to settle issues. _____________________________________________________ AS A CUSTOMER SERVICE REPRESENTATIVE: I also have ample experience in Call Center Industry as Customer Service Representative that provides Directory Assistance to callers from Canada, Australia, United Kingdom and United States. Directory Assistance (Canadian Account) o Provide accurate directory listings to Canadian callers in most efficient way possible o Developed and maintained a thorough understanding of the service, processes and the system used for directory assistance. o Developed listening comprehension for the French-Canadian accent o Ensure positive customer experience by following standard call flow and spiels Directory Assistance (British Account) o Responsible for dealing with British customer’s relevant queries and request for directory information and products and services of their Telephone Provider. o Apply necessary probing skills to immediately zero in on customer’s requested information or need/s. o Acquired listening comprehension for British accent o Ensure positive customer experience by following standard call flow and spiels Collections Agent (US Account) o Making phone calls to customers in United States to collect debt. o Follows all federal and state laws required by the Federal Trade Commission in notifying the customer of the debt. o Offers payment scheme and payment method most convenient for the customers  less

    adobe-photoshop adobe-illustrator microsoft-word microsoft-excel microsoft-powerpoint logo-design business-card-design poster-design flyer-design book-cover-design photo-editing brochure-design album-cover-design illustration t-shirt-design customer-service call-center-management 00 more less
    • $3.00 HOURLY RATE
    • 4.9
    • 60 HOURS
    • UNITED ARAB EMIRATES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 6 TESTS
loading