Call Center Management Professionals & Consultants

Showing 676 freelancers

Call Center Management Professionals & Consultants

Showing 676 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 10 Call Center Management projects are completed every quarter on oDesk.

10

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.44.

4.44

Last updated: April 1, 2015

  • Data Entry/ Virtual Administrative Support Specialist

    If you are looking for a professional who is committed to delivering quality service; then look no further.I have 14 years of Administrative experience working with diverse cultures. I am dedicated, reliable and honest about my abilities, practicing due … more

    If you are looking for a professional who is committed to delivering quality service; then look no further.I have 14 years of Administrative experience working with diverse cultures. I am dedicated, reliable and honest about my abilities, practicing due diligence and have a keen eye for details. I am able to communicate fluently in English, written and orally; delivering quality and on time. I am a problem solver who believes that the quality of the service I deliver reflects my professional work ethics. I have listed some of my areas of expertise below: Data Entry Microsoft Office Suite Customer Service E-mail Handling Calender Management Internet Research Invoicing & Inventory Academic Writing Report Writing Copy Writing  less

    microsoft-excel customer-service microsoft-word organizational-development email-handling report-writing call-center-management google-docs administrative-support virtual-assistant 00 more less
    • $6.00 HOURLY RATE
    • 4.3
    • 44 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 11 TESTS
  • Administrative Officer

    I am an experienced Administrative Officer that has handles a lot of different tasks. From customer service to sales, from data mining to data analyzation and project management I have tried my hand on it. I am someone who enjoys … more

    I am an experienced Administrative Officer that has handles a lot of different tasks. From customer service to sales, from data mining to data analyzation and project management I have tried my hand on it. I am someone who enjoys the diversity of freelancing but also appreciates the opportunity of fully sinking my teeth into a single project. I am a sucker for quality and I work to impress. I challenge myself in learning new things everyday and I love making sure I make better of myself. Communication is never a problem as I have a strong grip on the English language and I am easy to approach. I've spent years in the BPO industry and has a background on teaching as well. I can be an asset to anyone who will have room for growth and I do not mind constructive criticisms, in fact I encourage it to hone my craft.  less

    call-center-management web-scraping research customer-service technical-support data-encoding phone-support english-tutoring 00 more less
    • $6.00 HOURLY RATE
    • 4.9
    • 125 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • A Passionate Operations/Team Manager and a Robust Project Manager

    What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly … more

    What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence  Aggressive and Persuasive Operations Manager  Master Motivator and a Passionate Team Manager  Skilled in Teaching, Coaching and Mentoring Methodologies  Strategic, Effectual and an Exceptional Project Manager  Superb Client Support and Account Management Strategies  Outstanding Organizational and Administrative Skills  Proficient in efficiency-enhancing workflow/process creation & improvements  Expert in Written and Conversational English  High Level competency in the latest online/software tools and platforms  Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision.  Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability  Owns a desktop computer and a laptop that are used solely for work.  Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband.  Retains 2 other USB sticks/dongles as additional backups.  All work files are cloud backed up.  less

    call-center-management customer-service bpo-call-center call-handling internet-marketing administrative-support crm customer-support project-management 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 1757 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Web Research / Data Entry Professional

    To obtain a challenging and rewarding position in a growth-oriented company that offers diverse job responsibilities and career advancement in Data Entry and will fully utilize both my knowledge and skills. Satisfies customers needs with good communications skills in both English and Filipino language.

    photo-editing data-entry data-encoding data-analysis data-mining web-scraping call-center-management call-handling 00 more less
    • $3.00 HOURLY RATE
    • 5.0
    • 2176 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 4 TESTS
  • Business Analyst with strong Project Management and IT

    Arthur is a senior business analyst and project manager with over 15 years of deep international and multi-disciplined experience. He possesses a vast business and technology background including customer service technology/call center program management, general information technology deployment and … more

    Arthur is a senior business analyst and project manager with over 15 years of deep international and multi-disciplined experience. He possesses a vast business and technology background including customer service technology/call center program management, general information technology deployment and management, health care management systems, corporate and small-business accounting, systems administration and large-scale project management. Arthur has worked as an independent consultant in roles such as business analyst, data analyst, project manager and team supervisor across the United States, Europe and Latin America since 1998. He holds a BS in Chemistry from Rutgers University and has consulted and worked for organizations such as PricewaterhouseCoopers, UBS, Citibank and Sprint.  less

    business-analysis five9 project-management call-center-management it-management erp information-management 00 more less
    • $21.11 HOURLY RATE
    • 5.0
    • 3245 HOURS
    • DOMINICAN REPUBLIC
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • CS Consultant

    8+ years of QA, customer and technical support experience, oriented towards constant improvement. Built, trained and managed entire teams with people from all over the world. Highly adaptable and positive towards fast paced cultures and change. Strongly interested in long-term challenges. Even better if working with people all over the globe.

    online-community-management software-testing project-management translation translation-english-french translation-french-english translation-english-spanish translation-spanish-french call-center-management content-writing creative-writing crm six-sigma 00 more less
    • $23.64 HOURLY RATE
    • 5.0
    • 7731 HOURS
    • COSTA RICA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • SMM / Project Manager / Recruiter / Researcher / Team Leader

    Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and … more

    Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.  less

    project-management software-testing workforce-management recruiting email-handling call-center-management data-entry telephone-skills human-resource-management business-continuity-planning startup-consulting business-development social-media-marketing business-writing process-improvement 00 more less
    • $6.00 HOURLY RATE
    • 4.2
    • 3937 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 12 TESTS
  • Sr. IT/Software Development (Project) Management

    - Sr. QA Engineer - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more … more

    - Sr. QA Engineer - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/  less

    translation software-qa-testing project-management itil process-improvement hrm customer-service software-testing technical-analysis management-development change-management account-management call-center-management scrum business-analysis 00 more less
    • $50.00 HOURLY RATE
    • 5.0
    • 4964 HOURS
    • ITALY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • Customer Service and Chat Support

    A motivated, resilient and compelling persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, I am a service oriented professional who is … more

    A motivated, resilient and compelling persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, I am a service oriented professional who is confident when handling inquiries, complaints, and communications. I am a team player, who is able to work to timely demands and effectively manage multiple workloads. Right now, I am looking for a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also support them in resolving their biggest ambition in the future. KEY SKILLS AND COMPETENCIES - A clear and confident telephone manner. - Ability to communicate effectively with a wide range of customers. - Proven aptitude for dealing with customer complaints. - Extensive knowledge of Microsoft Office, Excel and Lotus Notes. - Experience of working in a busy, inbound call center environment. - Fully aware of the importance of data security and relevant legislation. - Prospecting for sales leads. - Able to identify and act upon potential sales opportunities.  less

    customer-service virtual-assistant microsoft-excel call-handling call-center-management outbound-sales helpdesk-support microsoft-word 00 more less
    • $4.44 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 4 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 21 TESTS
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