Call Center Management Professionals & Consultants

Showing 676 freelancers

Call Center Management Professionals & Consultants

Showing 676 freelancers

Browse Call Center Management job posts for project examples or post your job on oDesk for free!

Call Center Management Job Cost Overview

Typical total cost of oDesk Call Center Management projects based on completed and fixed-price jobs.

oDesk Call Center Management Jobs Completed Quarterly

On average, 8 Call Center Management projects are completed every quarter on oDesk.

8

Time to Complete oDesk Call Center Management Jobs

Time needed to complete a Call Center Management project on oDesk.

Average Call Center Management Freelancer Feedback Score

Call Center Management oDesk freelancers typically receive a client rating of 4.51.

4.51

Last updated: March 1, 2015

  • Consultant / Project Mgr /Operations Mgr / Market Research / Biz Plans

    I get a kick out of solving problems and shaping new businesses. It's one of the key reasons I quit the corporate world and set up my own small business consulting company. The more complex the problem, the more … more

    I get a kick out of solving problems and shaping new businesses. It's one of the key reasons I quit the corporate world and set up my own small business consulting company. The more complex the problem, the more interesting it is and the more gratifying it is to solve. If you have a business problem that is hampering your ability to generate more revenue, streamline your operating costs, not bringing in as many customers as you'd like or isn't positively impacting your brand, then we should talk. I will work with you to understand your issue, partner with you to determine the best possible solution and work with you in implementing the solution. Helping small businesses and entrepreneurs accomplish what they set out to do is a passion that has not petered out in the many years I have been consulting. If anything, it has grown stronger with more success. Having a brilliant business idea and setting up a business around it are two very different things. One needs creativity, passion and critical thinking while the other requires discipline, follow-through, pragmatism, innovation and systematic implementation. I understand this very well and I can work with you to establish an organization and business that is set for long term sustainability. As an entrepreneur and consultant, I learn as much from my client and they do from me, and I apply what I've learnt on future projects. Over time, this has helped me become a better consultant and develop knowledge and skill across a wide range of industries. I work collaboratively; I simply do not believe in working any other way. My focus areas: 1. Business Planning and Market Research - I provide business planning and market research services for a wide range of budgets depending on the needs of the client. 2. Sales, Marketing and Business Development - Right from strategy development to the creation of sales and marketing collateral, implementation and project management of sales and marketing plans, I provide end-to-end services. 3. Business Process Design/Improvement/Reengineering - Whether you want to establish business processes for your new company or are looking to streamline and improve your business processes, I can work with you in developing robust and sustainable processes for your business. 4. Quality Management (Lean Six Sigma, ISO 9001) - Are you looking to implement a Lean Six Sigma improvement project or get consulting support to prepare for your ISO 9001 audit? I can help. 5. E-Business Management/E-Commerce (Non-IT) - Whether you have an existing e-commerce business that you want to scale up or you're setting one up from scratch, my experience in setting up a wide range of e-commerce businesses will add value. 7. Project Management - Whatever your business landscape, my extensive project management experience will make sure that your project runs smoothly, on time and within budget. I am very comfortable managing virtual teams and managing freelancers. I've delivered over ten successful projects in the last year alone. 8. Learning Strategy and Instructional Design - Whether you're looking to get expert opinion on the effectiveness of your training curriculum or want to develop a framework for trainer effectiveness, my experience heading training functions of large global corporations will come in handy. Right from developing content for ILT to delivering training programs, you will find a partner for all your training needs here. Industry Experience: 1. Publishing - I know the ins and outs of Amazon, Nook and other POD and e-book publishing platforms. I know what it takes to run a successful publishing business. 2. International Trade 3. Contact Center Operations - Having managed various contact centers throughout my career, I have in depth knowledge of how to set up, manage and scale any contact center operation. 4. Financial Services 5 - E-Commerce  less

    six-sigma instructional-design business-process-reengineering call-center-management change-management business-analysis business-coaching recruiting iso-9001 project-management process-improvement business-process-modelling marketing-strategy organizational-development microsoft-visio microsoft-excel business-continuity-planning management-development 00 more less
    • $55.56 HOURLY RATE
    • 5.0
    • 424 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Excellent Manager for Language Translations, Business and Sales

    Offering an impressive 12-year leadership background in local and international leadership markets, and looking forward for bigger scopes of responsibilities in Operations Management, Marketing Analysis, Productivity Strategies and Team Leadership. Exceptional understanding of operations and team management in Administration. Provide … more

    Offering an impressive 12-year leadership background in local and international leadership markets, and looking forward for bigger scopes of responsibilities in Operations Management, Marketing Analysis, Productivity Strategies and Team Leadership. Exceptional understanding of operations and team management in Administration. Provide comprehensive case studies and analysis in cross-cultural environments. Fluent in English, and Japanese.  Senior Supervisor - Administration  Operations Team Management Studies  Japanese Support Team Leader  Leadership & Team Development  Market Research & Case Studies  Ryder Research Team Leader  Linksys Team Leader  less

    call-handling call-center-management business-continuity-planning quantitative-analysis avaya translation transcription resume-writing internet-research supervisory-skills translation-japanese-english translation-english-japanese translation-spanish-english translation-german-english translation-filipino-english translation-english-filipino 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 369 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • TeleMarketer

    I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this … more

    I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this industry because there is a lot of opportunities where I can learn more things to improve my skills.  less

    computer-assembly data-encoding data-entry word-processing microsoft-excel cooking call-center-management 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 2271 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
    ASSOCIATED WITH:
  • Support Analyst

    I have been working in a BPO and financial industry since 2007. I started as a Customer representative for Microsoft and got promoted as a Quality Analyst after a year. I worked for the company for 3 years then I … more

    I have been working in a BPO and financial industry since 2007. I started as a Customer representative for Microsoft and got promoted as a Quality Analyst after a year. I worked for the company for 3 years then I stepped up and had a career with JP Morgan Chase Bank and worked as a Fraud Operations Expert. After 2 years, I decided to get out of my comfort zone and start working in a different turf, I fortunately got a job from ADP as a payroll expert, where in I process end to end payroll for small businesses in the United states. Then I heard about home based careers and it made me really excited and interested in working from home. In this way I can manage my own time, be with my family at all times and I am very much determined to be successful in this career.  less

    customer-service active-listening call-handling email-handling microsoft-word fraud-analysis payroll-processing call-center-management risk-management zendesk 00 more less
    • $5.56 HOURLY RATE
    • 4.2
    • 2507 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • Analyst & Expert

    I seek for additional opportunities to develop my skills and therefore earn relevant money based on my experience. Educational Background: PHD in Finance Work Experience: Currently Work as a Unit Manager @ a Telecom Company Skills: Proficient in business and statistical … more

    I seek for additional opportunities to develop my skills and therefore earn relevant money based on my experience. Educational Background: PHD in Finance Work Experience: Currently Work as a Unit Manager @ a Telecom Company Skills: Proficient in business and statistical analysis, developing strategies and business plans Expert level skills in Microsoft Excel Experienced in working with databases Fluent in English (Paper based TOEFL-620, Computer based-260), Russian and Armenian  less

    financial-modeling budgeting financial-analysis microsoft-excel interactive-voice-response business-analysis business-models call-center-management customer-service 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 20 HOURS
    • ARMENIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 8 TESTS
  • Project Manager, Process Analyst, Business Development & Marketing

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting … more

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting budgets and deadlines. I'm able to effectively and efficiently manage my projects by: >> Creating/streamlining business processes and automating workflows, thus reducing project costs, and allowing team members to work independently and with minimal supervision. >> Establishing goals and KPIs, and creating control points that facilitates performance measurement and improvement, ensuring quality and consistent work output. A well-rounded Business Management Professional with an extensive background in the BPO industry and oDesk, having performed various functions such as: Chief Technology Officer, Business Development Officer, Team Manager, Corporate Trainer, Quality Analyst, Recruiter, Creative and Technical Writer. I look forward to responding to the needs and requirements of my employers with a high level of quality and efficiency, thus providing a sense of accomplishment for both parties once overall goals and objectives are met. I am proud to be part of an excellent group of individuals at Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management account-management process-architect process-improvement business-analysis business-process-modelling business-process-reengineering business-development recruiting business-coaching call-center-management administrative-support sales lead-generation market-research email-marketing seo social-media-marketing technical-writing creative-writing article-writing copywriting internet-research data-analysis customer-service bookkeeping wordpress salesforce-app-development basecamp zendesk google-docs 00 more less
    • $12.78 HOURLY RATE
    • 5.0
    • 6043 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 17 TESTS
    ASSOCIATED WITH:
  • Passionate Customer Service and Project Manager

    A passionate Customer Service professional pursuing Dynamic, Exciting and Challenging roles in Customer Service and Project Management. Why Hire Me?  10 awesome years of Operations and Project Management Excellence  Outstanding Organizational and Administrative Skills  Master Motivator and Robust Team Manager … more

    A passionate Customer Service professional pursuing Dynamic, Exciting and Challenging roles in Customer Service and Project Management. Why Hire Me?  10 awesome years of Operations and Project Management Excellence  Outstanding Organizational and Administrative Skills  Master Motivator and Robust Team Manager  Skilled in Teaching, Coaching and Mentoring Methodologies  Superb Client Support and Account Management Strategies  Experienced in efficiency-enhancing workflow/process creation & improvements  Expert in Written and Conversational English  High Level competency in the latest online/software tools and platforms  Proactive, Innovative, Analytical, Result-driven and works tremendously even without supervision.  Lives and breathes VISION, PASSION AND PURPOSE. AWARDS AND ACHIEVEMENTS • SITEL VPP Quarterly Awards Overall Site Best Team Manager • SITEL ALL STARS AWARDS Best Team Manager  less

    call-center-management customer-service bpo-call-center call-handling internet-marketing administrative-support crm customer-support project-management 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 1757 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • 8,000+ hours Expert Administrative Support and Business Assistant

    Welcome to my profile. I've been using computer for almost a decade and professional client sometimes would call me geek or a savvy. Owning a personal computer is an advantage in my learning and it really helps in shaping … more

    Welcome to my profile. I've been using computer for almost a decade and professional client sometimes would call me geek or a savvy. Owning a personal computer is an advantage in my learning and it really helps in shaping my skills and abilities. I gained a 8,000+ of Odesk hours and I definitely expressed my talents in assistance and support in companies worldwide. During my free time, I made a self-study in any kinds forms of software especially in Abobe products and other Windows applications. My ultimate goal in life is to manifest and implement the proof of my learning. I am willing to assist any clients with no hesitation. Honestly, I am planning to buy a lot and a house for my family because we just lived in a noisy and an unlawful place. See my profile: clemarjon.flavors.me  less

    adobe-photoshop microsoft-excel call-center-management microsoft-word windows-xp-administration html5 html css3 css seo data-entry graphics-programming project-management translation transcription internet-research internet-surveys data-encoding database-management audacity tagalog social-media-marketing social-bookmarking market-research sales lead-generation voice-over data-scraping customer-support website-development 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 8392 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 21 PORTFOLIO ITEMS
    • 14 TESTS
    ASSOCIATED WITH:
  • Expert In Creative Writing and Appointment Setting

    I am an expert in creative writing as I am a literature student.I have complete command of English language with perfect grammar.I can write articles on topics of any kind. In addition to my excellence in creative writing … more

    I am an expert in creative writing as I am a literature student.I have complete command of English language with perfect grammar.I can write articles on topics of any kind. In addition to my excellence in creative writing,I also have a good spoken English.I can communicate in this language with a good accent. I also have a healthy experience in the following areas:appointment setting and customer care. I can also work on projects related with subjects like Biology,Chemistry and Psychology. I am also familiar with using Microsoft Powerpoint,Microsoft Excel and Adobe-pdf.  less

    adobe-pdf skype telemarketing article-writing appointment-setting outbound-sales cold-calling lead-generation telephone-skills call-center-management 00 more less
    • $4.44 HOURLY RATE
    • 4.4
    • 332 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
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