My background in BPO Industry for more than three years would enable me to be a valuable contribution to your company. I have handled billing, retention, chat support, email marketing, appointment setting, outbound surveys, and sales. I have excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects,develop strategies and meet or exceed deadlines. If you wanna know more about me, feel free to send me a message to arrange an interview. Thank you so much!
Call Handling Job Cost Overview
Typical total cost of oDesk Call Handling projects based on completed and fixed-price jobs.
oDesk Call Handling Jobs Completed Quarterly
On average, 243 Call Handling projects are completed every quarter on oDesk.
Time to Complete oDesk Call Handling Jobs
Time needed to complete a Call Handling project on oDesk.
Average Call Handling Freelancer Feedback Score
Call Handling oDesk freelancers typically receive a client rating of 4.46.
Well rounded in Customer Support, Real Estate Business and an Administrative Task Expert that would always meet above expectations of all clients. Superb Call Handling skills? Manage all of your business' Administrative assignments? With my vast experience, I will take care all of those and will make you earn big as you have me on board your business! With in depth experience, I make sure that I always give accurate data and results with no room for errors. I am very keen and can adapt with instructions quickly delivering best results of my work. Prior working with odesk, I was a Contact Center Supervisor and a Product Trainer in the BPO industry under AT&T Uverse account for 5 years. Also I am a holder of a Bachelor Degree in Nursing, an NCLEX passer and a Registred Nurse of Vermont and New York State.
Over the past years I have enjoyed volunteering within my community. I am proficient with the application of communication and leadership skills. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a position that will offer me the opportunity to utilize my current skills and to allow me to gain additional skills that will help me contribute as a value added team member in a professional work setting.
Offering an impressive 12-year leadership background in local and international leadership markets, and looking forward for bigger scopes of responsibilities in Operations Management, Marketing Analysis, Productivity Strategies and Team Leadership. Exceptional understanding of operations and team management in Administration. Provide comprehensive case studies and analysis in cross-cultural environments. Fluent in English, and Japanese. Senior Supervisor - Administration Operations Team Management Studies Japanese Support Team Leader Leadership & Team Development Market Research & Case Studies Ryder Research Team Leader Linksys Team Leader
My ultimate objective is to work as a Customer Support Manager or Administrative Manager, handling key responsibilities in improving customer experience and developing internal processes. Why Choose Me: * More than 13 years of total professional experience of working in multinational companies. * Worked for more than 2 years in a managerial capacity. * 4 years (7500 hours) of oDesk experience working in customer and technical support. * Perfect 5-Star feedback on all 18 completed jobs.
I would like to showcase my skills, talent and experience in technical and creative writing. I am a hardworking professional who knows how to value and respect people's time. I have been writing my whole life and over five years online. With this experience, I would like to help people in reaching their desired goals. Apart from writing, I was also employed as an over-the-phone technical and customer service representative for two American companies for over five years. I worked with Linksys Home Networking for over two years and with Time Warner Cable for almost three years. My experience with handling different kind of customers gives me an advantage on how to deal with people, online and offline.
Thank you for taking the time to review my profile. Over decade of experience in Information Technology, I decided to focus on what is my real passion, helping individuals to reach their personal and business goals. I can provide you with the satisfaction and commitment to your business needs. As a Freelance IT Professional, I have not only worked with businesses of different nature but I have also assisted many clients on a personal and business basis around the globe. I enjoy the challenges that everyday this profession brings to me and realize the importance of getting the job done whether big or small.
Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)
I was proudly born and raised in the United States of America where I continue to reside. I possess nearly 17 years of successful Recruiting experience. Nearly 15 of these have been Full Cycle; specializing in Information Technology. Many of these years were award winning and nearly 10 were as the Owner of my own home-based firm. For two additional years my concentration was on Financial Advisors. During that period I became very proficient with SendOuts and PCR Recruiting/Applicant Tracking Software as well as IM (Instant Messaging). In addition I've gained over 7 years of additional Sales and Marketing experience; including within the Temporary Help and Financial industries. Some of the statements past Supervisors have included within their references and reviews of my work have included: "highly efficient, very organized, honest, good communication skills, gets along well with others, followed instructions well, professionalism, high standard of accuracy and neatness, superior initiative and dependability, trust implicitly, positive attitude, imaginative, loyal,..." (Copies are available upon request after mutual interest has been firmly established.)
What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence Aggressive and Persuasive Operations Manager Master Motivator and a Passionate Team Manager Skilled in Teaching, Coaching and Mentoring Methodologies Strategic, Effectual and an Exceptional Project Manager Superb Client Support and Account Management Strategies Outstanding Organizational and Administrative Skills Proficient in efficiency-enhancing workflow/process creation & improvements Expert in Written and Conversational English High Level competency in the latest online/software tools and platforms Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision. Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability Owns a desktop computer and a laptop that are used solely for work. Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband. Retains 2 other USB sticks/dongles as additional backups. All work files are cloud backed up.