Call Handling Freelancers

Showing 113 freelancers

Call Handling Freelancers

Showing 113 freelancers

  • Customer Care Specialist

    I have two years working in the call center industry as a Service and Retention Specialist. I also have experience doing outbound sales and appointment settings for US and Canada accounts. I have received an award for being the Top … more

    I have two years working in the call center industry as a Service and Retention Specialist. I also have experience doing outbound sales and appointment settings for US and Canada accounts. I have received an award for being the Top Seller of the Month and the Most Retained Customer during my inbound campaign. I am flexible with working schedules and can work for six days a week. My goal is to provide excellent service to my clients by meeting their expectations or going beyond.  less

    outbound-sales customer-service helpdesk-support call-handling 00 more less
    • $3.33 HOURLY RATE
    • 4.9
    • 1777 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
  • Customer Service Representive/Technical Support Specialist

    Hi, I'm Trexie D. Eusebio, has 3 years of experience working in a BPO industry,and is specialized in executive-level administrative support and customer relations.Experienced writer and editor of journals, newsletters, books, speeches, marketing materials, press releases, and … more

    Hi, I'm Trexie D. Eusebio, has 3 years of experience working in a BPO industry,and is specialized in executive-level administrative support and customer relations.Experienced writer and editor of journals, newsletters, books, speeches, marketing materials, press releases, and book and DVD reviews.Familiar with MS Word, Excel, InDesign, and Internet applications; able to learn new programs.Skilled in research, analyzing data, writing, and editing.Careful and thorough proofreader who ensures that a consistent message is maintained and the smallest details are not overlooked. Adept at managing multiple projects simultaneously while maintaining composure and a sense of humor. Detail-oriented, accurate, and dependable, with an uncompromising work ethic.An active listener with strong interpersonal skills. Strive to understand client needs and provide exceptional results.Has an over 2 years of business and sales management experience.  less

    call-handling customer-service technical-support data-encoding 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 2890 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • Customer Support / Virtual Assistant / Live Chat Expert

    I have worked in the contact center industry for five years. Through my work experience, I have learned to deal with customers in all walks of life. I learned to satisfy customers without losing my integrity. Most of all, it taught me how to be flexible in dealing with people with different cultural backgrounds.

    call-handling phone-support computer-networking email-handling email-technical-support 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 6790 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Operations manager w/ 5 years customer service experience.

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and … more

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.  less

    call-center-management call-handling calendar-management business-coaching email-technical-support administrative-support chat-support sales-management complaint-management online-community-management 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1156 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Excel & PPT Expert, certified transcriber and a trained custcare rep

    I am seeking for full time job where I can apply my skills and expertise and to provide excellent service with timely, accurate, and professional results to my respected clients. A long-time Customer Care Representative, I have developed a strong … more

    I am seeking for full time job where I can apply my skills and expertise and to provide excellent service with timely, accurate, and professional results to my respected clients. A long-time Customer Care Representative, I have developed a strong customer service orientation, ability to continuously learn, adjust and multitask, dependable with proficient attention to detail and advanced knowledge on CRM, Internet and Microsoft office tools especially Excel. I have years of experience and training in the different line of business in the call center industry wherein I connect with clients from US and Canada via inbound or outbound calls or through the Internet for the purpose of resolving routine problems with product as well as doing offline tasks like filling up forms/data entry, doing research and resolving billing concerns such as adjustments, disputes and cash or authorized for check refunds. I am a Microsoft PowerPoint expert and have experiences in transliterating audio recordings.  less

    administrative-support call-handling microsoft-powerpoint microsoft-excel presentation-design clerical-skills customer-service customer-support data-entry 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 2200 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Passionate Customer Service Manager

    A passionate Customer Service professional pursuing Dynamic, Exciting and Challenging roles in Customer Service and Project Management. AWARDS AND ACHIEVEMENTS • SITEL VPP Quarterly Awards Overall Best Team Manager for the whole site (2nd Quarter 2007) • SITEL ALL STARS AWARDS Best … more

    A passionate Customer Service professional pursuing Dynamic, Exciting and Challenging roles in Customer Service and Project Management. AWARDS AND ACHIEVEMENTS • SITEL VPP Quarterly Awards Overall Best Team Manager for the whole site (2nd Quarter 2007) • SITEL ALL STARS AWARDS Best Team Manager for Months of May 2008 Best Team Manager for Months of June 2008 Best Team Manager for Months of November 2008 Strong Management and Leadership skills backed by years of experience in managing primier accounts/clients like AT&T, T-Mobile and many others • Marketing and Sales Skills • Training and Teaching Skills • Coaching and Mentoring Skills • Customer conflict resolution and Escalation Management • Change management and Project management skills • Call Center [Office based] and Virtual environment management • Shift management capabilities and ability to manage varying skills of employees • Analytical ability to decipher statistical performance reports • Strong multi-tasking and delegation skills • High level people management skills • Ability to have dynamic priorities; and to develop, manage and implement change • Role model / positive influence for subordinates • Ability to recognize the impact of own actions on all and not promote negative situations • Ability to motivate and develop agents • Team player • Experience leading a team with 100 staff. • Superior customer service skills • Ticket handling and Issue tracking • Technical and Software Troubleshooting • Effective communication skills, both written and conversational English • Proven ability to deal with conflict in a positive fashion • Strong customer service ethos to support internal and external customers • Computer literate with experience using Microsoft Office Suite products, online tools and software • Work hour flexibility, including weekend and evening shifts  less

    call-center-management customer-service bpo-call-center call-handling internet-marketing administrative-support crm customer-support project-management 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 1607 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Customer support/web Research/Data Entry/chat,email expert

    Over the last 9 years I am involved in professional customer support, network product marketing, marketing of banking products etc. Also, I have developed excellent American and Canadian accent and attitude, when I started working for a Canadian call centre … more

    Over the last 9 years I am involved in professional customer support, network product marketing, marketing of banking products etc. Also, I have developed excellent American and Canadian accent and attitude, when I started working for a Canadian call centre in 2009, where I worked for Bell Canada and some other US based financial service providers. I also have worked for two US based Taxi companies as well. I am confident to provide high quality customer service and my only aim is to work for a prominent company for a very long time and show consistent performance.  less

    customer-service internet-research email-handling virtual-assistant technical-support email-technical-support order-processing helpdesk-support telephone-skills call-handling 00 more less
    • $4.44 HOURLY RATE
    • 4.2
    • 1633 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 8 TESTS
  • Data Entry / Researcher / SEO / Universal VA/ Writer

    I am a great analyst and an output oriented person. I am also a highly experienced Data Entry Specialist, Researcher, and Universal Virtual/Personal Assistant. I also am knowledgeable in SEO and web content. I have what you fully required … more

    I am a great analyst and an output oriented person. I am also a highly experienced Data Entry Specialist, Researcher, and Universal Virtual/Personal Assistant. I also am knowledgeable in SEO and web content. I have what you fully required for a contractor. I seek a position that can drive me to learn and develop in the field of my expertise. http://shirleystreasuretrove.wordpress.com/  less

    customer-service call-handling email-handling virtual-assistant microsoft-excel microsoft-word data-entry internet-research administrative-support logo-design 00 more less
    • $6.67 HOURLY RATE
    • 4.8
    • 1355 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 10 TESTS
  • Customer Service and Support

    --Innovative professional with 8+ years of progressive experience within the contact center industry --Exceptional leadership, organizational, oral/written communication, interpersonal, analytic, and problem resolution skills. Thrive in both independent and collaborative work environments. --Self motivated and very quick and willing … more

    --Innovative professional with 8+ years of progressive experience within the contact center industry --Exceptional leadership, organizational, oral/written communication, interpersonal, analytic, and problem resolution skills. Thrive in both independent and collaborative work environments. --Self motivated and very quick and willing to learn new skills. --Vast experience in call center industry, being into different accounts like credit card acquisition, insurance sales, banking, customer service for utility company, consumer products, business to business calling, online marketing and software applications support.  less

    call-handling email-handling customer-service customer-support administrative-support data-entry google-searching microsoft-excel google-docs outbound-sales 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 1741 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 12 TESTS
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