Bernadette coleen E. Agency Contractor
Over 12 years of call center industry background with cross-functional experiences in Leadership and Competency-Based Training as well as Quality Management. Has served clients in the Telecommunications, Banking and Financial Services. Specialization includes improving and standardizing operating practices in training, leadership development and quality services for the organization. Has worked on various process improvement projects such as, Customer Satisfaction Improvement, Transfer, Escalation, Consult and AHT Reduction Had the opportunity to expand the businesses of her past and current employers by working closely with the other departments such as Operations, Quality and Human Resources in building and maintaining relationships with existing and prospective clients.