My career started with IIHT (Indian Institute of Hardware Technology,Blore) as a Junior Faculty. I was coaching students on basics of Electronics and PC Hardware/Networking.I then joined Call Center which was Cli3L e Services Ltd (ITC Infotech
My career started with IIHT (Indian Institute of Hardware Technology,Blore) as a Junior Faculty. I was coaching students on basics of Electronics and PC Hardware/Networking.I then joined Call Center which was Cli3L e Services Ltd (ITC Infotech group).I was a technical support representative there supporting SONY products like the laptops,desktops and into Email Support.Started with ITIL Service Management when joined IBM in 2004. I was novice to this but they trained me there in ITIL and got me certified. I am ITIL V2/V3 foundation certified now. Was into Incident/Problem Management and later was promoted as a Service Lead for the same service. As a service lead,i was handling a team of around 20 odd people and was more interacting with problem/incident/change teams of my service as well as others. I was also a bit into Compliance part.This was more of a Customer facing role which involved Monthly Service Reviews with the customers,being a part of the CAB (Change Advisory Board) calls,being a part of Project Workshops when any new project was introduced within my service. I moved to Softenger India (P) Ltd, Pune in June 2008. I was earlier deployed at their client site Credit Suisse as a Change Administrator. I was there for 2 yrs odd and later worked as an inhouse Quality Process Analyst in Softenger. Presently working with Tech Mahindra as a Quality Consultant.
My area of interest lies in ITIL service management and process consulting. My Goal is to ultimately get into a role which is involves more people management along with ITIL implementation and quality and Service Delivery.Specialties: ITIL Service Management,People Management,Customer Service Skills, Communication & Listening Skills,Quality Management.
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