I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver.
Business Coaching Job Cost Overview
Typical total cost of oDesk Business Coaching projects based on completed and fixed-price jobs.
oDesk Business Coaching Jobs Completed Quarterly
On average, 33 Business Coaching projects are completed every quarter on oDesk.
Time to Complete oDesk Business Coaching Jobs
Time needed to complete a Business Coaching project on oDesk.
Average Business Coaching Freelancer Feedback Score
Business Coaching oDesk freelancers typically receive a client rating of 4.89.
Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional
If it's broken, I can see it immediately and implement strategies for change. Mental Health Managed Care direction, structure, and organization. Compliance/Credentialing/Staffing. Human Resource Executive with more than 20 years of experience in comprehensive HR direction including recruitment and retention; benefits administration; conflict resolution; change management; strategic planning; education and training; and diversity compliance and initiations. Demonstrated experience in cost containment strategies resulting in significant savings. Proven successes in talent acquisition, retention, and succession planning. Expertise in: • HR Department Startup * HRIS/HRM development and implementation • Employment Law • FMLA/ADA/EEO/WC • HR Policies & Procedures • Staff Recruitment & Retention • Employee Relations • Alternative Dispute Resolution (ADR) • Benefits Administration • HR Project Management • Orientation & On-Boarding • Training & Development • Performance Management • Organizational Development • Employee Handbook & Manual initialization * Recruitment and Retention
Are you a SaaS Company with a great product? My strength is making that second "S" service as large as the first "S", software. I develop On-boarding programs that not only engage your customers but deliver sales opportunities. Stop marketing through a funnel of depletion but market towards opportunity. Marketing to the unprofitable masses is a failed strategy. Find out how to develop and implement the Funnel of Opportunity. I use my process thinking and over thirty years in sales and marketing within a wide variety of industries and apply it through Lean Marketing Concepts. A Lean Six Sigma Black Belt that has participated with companies involved in retail, manufacturing, software and professional services along their Quality Journey. In these companies, I have developed and implemented sales and marketing strategies. Always being a process thinker, I attached Lean to the way of implementing sales and marketing and has advanced those practices through Design Thinking and Service Design concepts. The Business901 Blog and Podcast includes many leading edge thinkers and been featured numerous times for its contributions to the Bloomberg’s Business Week Exchange. I have authored four books with the most recent published this past year, The Lean Engagement Team. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” – James R. “Joe Dager is a leading author on Lean Six Sigma and Marketing and frequent contributor to the Lean Six Sigma Group community. Joe Dager is an experienced transformational executive and Lean Six Sigma Black Belt with deep expertise in implementing value stream marketing systems that assist his clients in achieving rapid results in reaching their targeted customer markets. Joe is polished in the various online networking tools that enrich messaging in areas like podcasts, blogs, audio and video media, event marketing, and qualifying leads into prospects for rapid business development of opportunities. If you are in need of a professional lean six sigma consultant in sales and marketing processes, I recommend networking with Joe Dager, I am confident you will find his approach simple and results-focused.”-Steve B.
Proposal Lead and Writer, Cost Savings Technologist, Project Manager, Project Planning and Strategic Thinker. Business and Executive mentoring, personnel development and trainer. Consultancy services including: • Commercialization and Innovation • Business Transformation and Planning • Business growth strategies and development • Project Management • Risk Identification and mitigation planning • Corporate Responsibility and Sustainability • Business Capture Management • Proposal Architecting and Writing I am a recently retired experienced Senior Program Manager with over 30 years experience in the Aerospace and Defense Industry looking to help others with their projects. Specializing in program management, technical management and subcontract management team leadership. I have led program management development programs that has trained and certified program managers for large aerospace company. I have led large proposal teams for management and cost volumes for proposals with value greater that $250M USD. Relevant background and program experience in defining and managing the work scope for subcontracts and teammates in large distributed development environments. Strong managerial skills with proven success in project definition, project planning, negotiation and execution Earned Value Management Systems. I am a proven highly effective team leader with excellent interpersonal, coaching and mentoring skills, communication, and team building skills. I am an experienced and trained Black Belt-Six Sigma Facilitator. As my profile shows I currently have oDesk contracts with five major IT companies that utilize my skills and expertise to assist with project management and proposal writing consultancy. I had a past client who has left me somewhat questionable feedback due to unhappiness he experienced. I learned from this experience to only communicate with the hiring client on proposal requirements. He had delegated daily communications with an employee of his who provided conflicting guidance. I followed his employee's guidance, which wasn't the strategy that the hiring client had. Let these four active oDesk contracts and my past experiences be your guide on my abilities and experiences. Linked In Profile: http://www.linkedin.com/in/jhoxsie
Over the last 10 years, I have developed very good customer service, sales and leadership skills. To achieve this, my experience in the call center industry has honed me not only to become a top performing Customer Service and Sales Representative, but also a expert on reporting, documentation, training and team and program management. To start a career in a virtual set-up such as ODesk, I strongly feel will allow me to share my skills, continue honing them and achieve continuous learning/ growth in an environment that requires self-reliance, discipline and internal motivation. Also, if given an opportunity, I am also considering to eventually lead/ train a team to achieve their greatest potentials within the Odesk environment.
Hrishikesh Jobanputra Agency Contractor
Need high-impact results for your business? I'm a Marketing specialist who help drive your online marketing, increase sales and bring innovative strategies to elevate your company to new levels of success. I posses 14+ years of experience in online marketing and business strategy development. Areas of expertise: 1. Demand analysis and ideation 2. Content strategy, planning and execution 3. Email marketing and funnel optimization 4. Website conversion optimization
Elizabeth Lytle Agency Contractor
11 years of experience as a professional transcriptionist (7 of those years spent working as a freelancer), editor, researcher and paid academic/technical article writer. Seeking ongoing hourly work as a copywriter/editor or administrative or project manager. Typing speed of 120 WPM with a 99.9 % accuracy. For Project Management: Experienced in managing a team of 250+ writers and 15-20 transcriptionists. I also have professional experience within the construction industry (owner and managing partner of American Global Renovations between 2006 and 2010 - commercial and residential construction). I'm extremely organized, driven and efficient. Previous job duties included general HR (recruiting, hiring, training and managing), general accounting duties (payroll, accounts receivable and payable, taxes and so on), marketing (including online marketing and promotion), online presence management (designed and built company websites, wrote and edited content and managed updates), social networking (established following on Twitter, Facebook, LinkedIn, and with company blogs and articles), document creation and preparation (contracts, bid proposals, invoices, brochures, newsletters, magazine covers, design and compilation, business card design, logo design and branding and so on), and general customer service (via phone, chat, email and in-person). For Transcription: Published author and business owner looking for new personal opportunities (with smaller jobs) and larger jobs to include my transcription team. Experienced in all types of transcription with a focus on focus groups and research interviews. Seeking transcription jobs of any size (experience with managing and completing large jobs of 50 + audio hours). For Writing & Editing: Seeking virtual assistant jobs, writing jobs and editing positions. Experienced in technical writing, article writing, blogging, newsletters, resume writing, letters and inquires, writing queries, academic writing, data entry, research, website design, copywriting, fiction, poetry, children's literature I'm also helped several candidates successfully land employment by writing professional resumes/CVs, assisting with the online job search, producing general and position-specific cover letters, completing online applications and contacting employers online, offering job interview coaching and tips and offering basic training, such as MS Word/Excel, Internet Explorer and so on. I occasionally do voice over work (generally related to business). I'm experienced in writing successful manuscript query letters (my query letters get a good response), professional business letters, legal letters and so on. Background and Experience: Business management, almost all aspects of administrative work, all aspects of the construction business (focusing on hard surface installation, drywall, paint, bidding, bid proposals, human resources and more), sales, travel (international), skincare, health management (focusing on alternative health and weight loss). I've also done extensive research in natural/alternative treatments, focusing on pain management and quitting smoking. I've successfully developed an all-natural quit smoking plan and I've developed several alternative/natural pain management methods (pain oils, creams, mouthwash, etc). My research has been of interest to medical communities in three countries and is ongoing. Currently studying psychology at Argosy University. I have a background with criminal justice administrative work and also do some photography on the side. I have valuable business contacts throughout the world, which can often assist in the timely completion of large projects (professional photographers, authors, editors, printers, website designers, commercial construction contacts, models, makeup artists, freelance writers and so on). I can assist in business setup/management by taking a look at what your immediate and long-term goals are and creating a solid business plan to help you set things in motion. I'm also available to manage this aspect of your business. I'm experienced with creating business plans, marketing plans and can also help with grant proposals and other financial proposals. I've helped several ODesk contractors put together an award-winning profile, write cover letters designed to get a positive response and help with compiling a professional portfolio. I do a lot of different things and my experience comes from not only my own experience owning and managing two successful businesses (and working successfully as a professional writer/editor), but from helping other business owners and freelancers (businesses of all sizes) put together or reorganize a business.
Charlene B Agency Contractor
To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.
T B. Agency Contractor
Recognized by oDesk CEO Gary Swart on August 5, 2013: ~> Ranked as Top 1% Expert Provider ➤ Top 1% Provider: 5-Star Client Feedback, Top 2% - 6% Test Scores, 2+ Decades, Proven Results ➤ *** Exclusive annual awards from Motorola. *** Client roster includes worldwide Brands, such as: ABN AMRO, American Red Cross, Canon, Fisher Investments, Genentech, Hyatt, KonicaMinolta, Marriott, Novartis, P & G, Pfizer, Siemens, Sears, Xerox. Having ❶ dealt with﹥1/3 of the Fortune 500, ➋ built a new Business Unit for a multinational & globally recognized operation, ➌ earned an MBA, and ➍ consulted in Business Development with companies of all types, sizes, and industries...this experience becomes your asset through: > Bottom-Line improvements, > effective Growth Initiatives, > formalized Business Plans, > Forecasts & Budgets, > maximizing Sales & Marketing efforts, > Operational streamlining, > replicable Systems & Processes, > assessing Legacy Practices, > managing Turn-Arounds, > identifying & securing Strategic Alliances. < BP samples available upon request. Full portfolio cannot be posted publicly. >