Complaint Management Freelancers

Showing 67 freelancers

Complaint Management Freelancers

Showing 67 freelancers

  • Psychology Grad, Life Coach, HR Professional

    I am a graduate student in clinical and counseling psychology nearing the end of my course work. I am interested in a position that is challenging and rewarding related to the field of psychology, behavior, human resources, positive life coaching … more

    I am a graduate student in clinical and counseling psychology nearing the end of my course work. I am interested in a position that is challenging and rewarding related to the field of psychology, behavior, human resources, positive life coaching, academic writing, research, analysis, management, quality assurance, conflict resolution, mediation, administrative assistant, business planning, sales and marketing, etc. I am detail orientated, have a strong writing ability, and am a self-started, organized, and efficient.  less

    counseling-psychology human-resource-management sales project-management customer-support proofreading internet-research complaint-management quantitative-analysis microsoft-project 00 more less
    • $16.11 HOURLY RATE
    • 4.8
    • 475 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Professional HR Consultant, Recruiter & Strategic Business Partner

    A consummate Human Resources Consultant/Recruiter with a proven track record of success. I am seeking a position where I can utilize my organizational & concentrated multi-tasking skills to provide value-added services to a company's ROI & success. I have an … more

    A consummate Human Resources Consultant/Recruiter with a proven track record of success. I am seeking a position where I can utilize my organizational & concentrated multi-tasking skills to provide value-added services to a company's ROI & success. I have an impeccable work ethic, always giving 110% to any project; I take personal ownership for every task and responsibility. I am also a creative/analytical thinker and possess the ability to analyze each situation and use sound judgment, even though a task may be temporarily beyond my comfort level. I have a strong business acumen and am a self-starter, not dependent on others to give me day-to-day supervision on a project, once I understand the client's goals and expectations. A client can always trust that I will do what I say I can do--accountability & responsibility, my strong values.  less

    human-resource-management recruiting linkedin-recruiting hr-benefits job-description-writing paralegal negotiation presentations calendar-management complaint-management 00 more less
    • $25.56 HOURLY RATE
    • 5.0
    • 419 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 7 TESTS
  • Customer Services Specialist

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications … more

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications and regular office applications such as Ms Word, Ms Excel Excellent business analysis skills including but not limited to: 1.Business intelligence studies 2.SWOT analysis 3.high-level feasibility studies 4.gathering of the requirements 5.tracing the requirements during implementation 6.manage project scope 7.acceptance, installation, and deployment 8.A team player and leader with good interpersonal and negotiation skills. Proven excellent analytical ability, acumen of identifying problems effectively and innovation to suggest alternate solutions Ability to think, think wise and think out of the box Excellent with People Management, Stress Management, Time Management, Workforce Management, Leadership and Operations Financial Reporting and Analysis Ability to take wise decision decisions under extreme pressure Leadership & Management • Managing and leading the operations team. • Ensure operational team has all required mediums to carry out daily activities for Front Office. • Ensure all procedures are documented and made available to all Staff. • Ensure reports are produced and circulated to relevant recipients • Co-ordinate with relevant departments to ensure operational support is available and provided in a timely manner. • Highlight and manage training needs. • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. Client Management • Ensure monthly targets communicated and agreed with client are met. • Ensure that Client AR is maintained within specified threshold • Ensure that team is updated with all instructions received from client on daily basis with the help of support departments People Management • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. • Planning, Forecasting and Managing resources for current and upcoming projects. • Conducting performance related sessions with team on weekly and then monthly review of performance. • Achievement of sales targets by ensuring quality services are being provided at the same time • Responsible for the achievement of Sales targets of the unit • I have initiated different projects, motivational exercises, Campaigns and trainings to increase the numbers in Sales (Up selling). • I have ensured that Sales target of the unit are being met on daily, weekly, monthly and yearly basis Roles & Responsibilities • Handling queries of Telenor customers via inbound calls. • Providing help with FCR (First call resolution) and going with extra mile philosophy. • Providing product/service information, resolving network related issues and forwarding complaints to the concerned units with follow up till the resolution. • Always used Customer Centric Approach and went extra mile for timely resolution of customer’s issues. • Part of Extended HR Team, responsible for conducting assessment sessions and panel interviews for hiring Customer Relation Officers. • Managing, controlling, routing inbound call traffic via Avaya CMS supervisor software. • Ensuring that all postpaid, prepaid, dealers and corporate calls are routed to available agents or specialized agents. • Ensuring all the calls are answered within the set SLO (Service level objective) so as to avoid over serving or under serving. • Ensuring Adherence monitoring, breaks distribution to call center agents, maintaining call center attendance and assigning alternate tasks to agents, maintaining STR (Shift Traffic Report) etc. • As a Traffic controller I met the best service levels by optimum allocation of resources and effective queue management.  less

    complaint-management data-entry customer-support phone-support customer-service sales data-sheet-writing project-management 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 81 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Ms.

    A fresh graduate with a degree in BS Electronics Engineering, currently taking up my review for the October 2013 ECE Licensure Exam. I interned in Smart Communications Inc. and Citi ROHQ. Back in college, I was a Dean's Lister … more

    A fresh graduate with a degree in BS Electronics Engineering, currently taking up my review for the October 2013 ECE Licensure Exam. I interned in Smart Communications Inc. and Citi ROHQ. Back in college, I was a Dean's Lister (Asia Pacific College/2008-2010), Academic Committee Head (Mathematics Society / 2008-2009), Top 8 Debater (Asia Pacific College/2009-2010), President (Society of Electronics Engineering Students / 2010-2011), Board of Director (IECEP-EMMSC / 2010-2011), Auditor (Explorers' Club / 2010-2011) and Batch President (2011-2013). I am very proficient in English, Math and Science Courses. I am an effective leader, as my credentials would show and I am very hardworking. Not only do I do what is asked, I make sure that I exceed expectations and deliver on time. I make things happen.  less

    business-writing complaint-management 00 more less
    • $5.56 HOURLY RATE
    • 4.2
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Experienced Collections Operations Manager for More Than Five Years

    I have more than 9 years experience in the call center industry and about 5-6 years experience as an operations manager for sales, customer service and collection accounts. Throughout my managerial career, I achieved significant accomplishments and also trained colleagues … more

    I have more than 9 years experience in the call center industry and about 5-6 years experience as an operations manager for sales, customer service and collection accounts. Throughout my managerial career, I achieved significant accomplishments and also trained colleagues specific operational techniques to increase their productivity and performance. I am at ease in a position of responsibility and was molded to face challenges.  less

    call-center-management call-handling email-handling management-development portfolio-performance-modeling collection-agencies automated-call-distribution project-management change-management complaint-management federal-acquisition-regulations fraud-mitigation appointment-setting customer-service 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 880 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Attorney and Mediator with Dispute Resolution experience.

    I am a Florida licensed attorney, Florida Supreme Court certified mediator (circuit civil and family) and proofreader/editor. I have represented litigants during trials and organized presentation of witnesses and evidence into coherent presentations. Whether you need contract drafting/review … more

    I am a Florida licensed attorney, Florida Supreme Court certified mediator (circuit civil and family) and proofreader/editor. I have represented litigants during trials and organized presentation of witnesses and evidence into coherent presentations. Whether you need contract drafting/review and advice, specific areas of legal consultation, an official business letter, school term paper at your level, or your own creative works of fiction, I can help make what you write better. My work requires diligence, attention to detail and excellent listening (reading) skills. It's not always easy to take a critical eye to one's own grammar or technical or literary structure. Why not let the benefit of my years of practicing law, mediation, and research and editing skills work for you?  less

    conflict-resolution proofreading editing interviewing alternative-dispute-resolution document-review literature-review fact-checking film-criticism copy-editing complaint-management 00 more less
    • $44.44 HOURLY RATE
    • 5.0
    • 16 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Penetration Testing, Web|Cloud Security,SQL Injection,XSS,

    IT Security Consultant providing Consistent, Timely, and Cost-Effective IT Security Services. Update - OpenSSL Heartbleed Website Security Test ### Professional Security Services ### # Web Application/SaaS Security Testing and Defense (sql injection, cross site scripting) # Penetration Testing & Ethical Hacking # Vulnerability Assessment & Network Auditing … more

    IT Security Consultant providing Consistent, Timely, and Cost-Effective IT Security Services. Update - OpenSSL Heartbleed Website Security Test ### Professional Security Services ### # Web Application/SaaS Security Testing and Defense (sql injection, cross site scripting) # Penetration Testing & Ethical Hacking # Vulnerability Assessment & Network Auditing # Implementation and auditing of various security compliance(ISO 27001, NIST, PCI-DSS) # Protection of hacked websites and servers, cloud security. # Security Testing Mobile Apps, Chrome Apps, Salesforce AppExchange Business Apps , RESTful Applications and APIs # Security Awareness - On Demand Phishing for Organizations. ### Value Added Services ### # Debrief with the client at the conclusion of each engagement. # Research and provide recommendations for continuous improvement. # Knowledge sharing. ### Certifications ### CISM,CISSP,Certified Ethical Hacker, ISO27001, Security+ ### Hands on Experience ### Web applications :- Wordpress, Joomla, Drupal, Network :- Cisco, Linksys, Netgear, TP-Link, E-Commerce Security - OScommerce, prestashop, Magento Forums - MyBB, phpBB cPanel, WHMCS Linux, Windows, Ubuntu, CentOS etc. ### Tools ### Manual SQL Injection Testing, Business Logic vulnerability testing, Kali Linux, Burp Suite, Metasploit Pro  less

    internal-auditing vulnerability-assessment policy-writing penetration-testing complaint-management security information-architecture supervisory-skills network-security business-writing report-writing pci-compliance project-management disaster-recovery business-continuity-planning process-architect wireless-security 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 662 HOURS
    • KUWAIT
    • LAST ACTIVE
    • 16 PORTFOLIO ITEMS
    • 9 TESTS
  • Experienced teacher, administrator and organiser

    I am a native English speaker and fully trained science teacher, with the necessary qualifications and classroom experience. I also have two years ICT teaching experience so have a solid grasp of the MS-office suite. I have a strong background … more

    I am a native English speaker and fully trained science teacher, with the necessary qualifications and classroom experience. I also have two years ICT teaching experience so have a solid grasp of the MS-office suite. I have a strong background in academic, technical and content writing. Obviously my preferred area is science taken as a whole, (in particular Earth, Space and applied science), however my postgraduate qualifications focused on the place of science in society and how to communicate the subject to a variety of audiences, so a strong emphasis on social science and the structural aspects of science communication. In addition I can write and research a whole host of subjects ranging from history, politics and international relations to music, food and literature. I am able to research, assimilate and communicate primary research papers and demonstrate commitment, diligence and attention to detail whatever the task may be. Most importantly, I don’t apply if I don’t think I can do the job. I have 10 years fundraising, administration and communications experience in the charity, not for profit sector have worked on behalf of just about every UK/NGO or campaigning organisation you can think of. Finally I have approximately 5-10 years office, administration and telephony experience in the corporate sector.  less

    telephone-skills administrative-support article-writing technical-writing research-papers data-analysis bookkeeping translation database-administration active-listening translation-english-spanish data-science chemistry clerical-skills order-entry education-technology complaint-management 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 357 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
  • Legal and Business Servces; Customer and Administrative Services!

    I am looking for opportunities to use my experience, education and skills to enhance a company by offering administrative services, which includes: Typing, Word Processing, Transcription, Desktop Publishing and Document Preparation (Legal included), etc. I have owned and operated a … more

    I am looking for opportunities to use my experience, education and skills to enhance a company by offering administrative services, which includes: Typing, Word Processing, Transcription, Desktop Publishing and Document Preparation (Legal included), etc. I have owned and operated a small business offering administrative service i.e. Tax & Document Preparation, Desktop Publishing, Business Plan Development, Resume Writing, and Business Consulting services from 1997-2008. I hold a MBA in Business Administration.  less

    data-entry customer-service business-development paralegal transcription presentations creative-writing complaint-management content-writing network-security tax-preparation email-handling clerical-skills 00 more less
    • $25.00 HOURLY RATE
    • 4.4
    • 10 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
  • US Lawyer / Business Attorney for Contracts, TOS, Tech Firms, Startups

    Simon Brody is a US licensed business and transactional attorney rated among the top 5% of Odesk contractors. For many satisfied clients, Simon has delivered great results combining an approachable attitude with 15+ years of experience as a lawyer, business … more

    Simon Brody is a US licensed business and transactional attorney rated among the top 5% of Odesk contractors. For many satisfied clients, Simon has delivered great results combining an approachable attitude with 15+ years of experience as a lawyer, business owner and communications expert to develop effective contracts,customized website policies and continues to meet a variety of on-going legal needs for select businesses and startups as Outside General Counsel. The key to Simon's success is putting clients first with flexible pricing, friendly service, and the ability to provide unbundled services (drafting privacy policies or terms of services to technical contracts or software agreements) or customized Outside General Counsel services (acting as your company's legal team, covering everything from general business formation and compliance needs, to developing strategies for Intellectual Property, Copyright, Trademark and International Business Transactions). Simon understands the needs of small businesses and startups, tech firms and software developers. Whether he is developing Legal Terms of Use for your website or acting as your business attorney, he will work tirelessly to deliver the results your business needs at the rate and time-frame that works for your business. Accessible, confidential, professional and personable are the hallmarks of his service. Depend on Simon's diverse background as a professional journalist, communications director for 10,000+ member trade group. In some of his past projects, Simon has produced a successful series of legal guides for small business. His varied careers as a journalist and recording artist have made Brody a quotable source for major media outlets including the Wall Street Journal, USAToday, Bloomberg News, Politico.com, MTV News, Alternative Press and Esquire.com. Simon's background in IP/Media Law, distinctions in Business and Transactional Law -- combined with business branding, publicity and marketing experience -- produces real-world results for your business. Simon works diligently to provide only the advice and law related services that you and your business require in a cost-effective and timely manner. Please inquire about project pricing and long-term assistance so we can develop a plan that works for you. Please be advised that all assistance, advice or services provided will be limited to matters arising under U.S. federal laws, regulations, international treaties, or uniform laws, including but not limited to intellectual property, telecommunications, import/export rules and e-commerce issues.  less

    legal-writing legal-research startup-consulting risk-management trademark-consulting contract-drafting grant-writing non-disclosure-agreements document-review federal-acquisition-regulations real-estate-law ecommerce-consulting media-relations brand-consulting marketing-strategy complaint-management 00 more less
    • $88.89 HOURLY RATE
    • 5.0
    • 925 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 16 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
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