Complaint Management Freelancers

Showing 111 freelancers

Complaint Management Freelancers

Showing 111 freelancers

Browse Complaint Management job posts for project examples or post your job on oDesk for free!

Complaint Management Job Cost Overview

Typical total cost of oDesk Complaint Management projects based on completed and fixed-price jobs.

oDesk Complaint Management Jobs Completed Quarterly

On average, 3 Complaint Management projects are completed every quarter on oDesk.

3

Time to Complete oDesk Complaint Management Jobs

Time needed to complete a Complaint Management project on oDesk.

Average Complaint Management Freelancer Feedback Score

Complaint Management oDesk freelancers typically receive a client rating of 4.59.

4.59

Last updated: April 1, 2015

  • Team Leader, Team Manager, People Management , Customer Service

    I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and … more

    I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver.  less

    customer-service email-handling complaint-management business-coaching quantitative-analysis data-analysis microsoft-excel data-entry microsoft-outlook-development 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 10444 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • International Support Director/Administrative Asst/Phone Support

    To engage my skills and experience in administrative support, customer service and general transcriptions with a timetable I can manage to pursue self growth and achieve personal career development while continuing to support my family and kids.

    human-resource-management administrative-support customer-service complaint-management mls-consulting email-technical-support transcription proofreading database-administration property-management accounts-receivable-management 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 8059 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 14 PORTFOLIO ITEMS
    • 9 TESTS
  • Experienced writer,actor,voice artist and improv comedian.

    I have over twenty years experience in customer service, Arts administration, teaching, voice-over work, management, creative writing, non-profit work, improvisational comedy and public speaking. I hold two BA degrees, one in Communication Studies and one in Theater Performance, and also … more

    I have over twenty years experience in customer service, Arts administration, teaching, voice-over work, management, creative writing, non-profit work, improvisational comedy and public speaking. I hold two BA degrees, one in Communication Studies and one in Theater Performance, and also a Masters degree in Liberal Studies/Interdisciplinary Studies. I have taught privately, in the NC school system and also as an adjunct professor (during which time I served on various thesis committees). Presently I serve as the Artistic Director of a non-profit theater company.I have also been the co-company manager of an improv comedy group for the last 20 years. I have numerous years experience writing press releases, forming curriculum, training employees, leading group activities and workshops (corporate and public sector) and also managed a retail establishment for 5 years. I am comfortable working as part of a team or on my own, and have a strong work ethic, accompanied by a professional attitude and good time management skills. Along with my "real world" experience, I have been a director of plays and variety shows for over 20 years, and have directed casts of over 100 people on quite a few occasions. I have strong leadership skills, enjoy helping others reach their goals and an active imagination that I enjoy applying to projects. I have also organized several fund raisers and charitable events. Regardless of the work setting, whether customer service, writing, management or performance, I posess the ability to be creative and have relied upon my ability to think "outside the box" to the benefit of myself and my employers. I also have a strong sense of humor (which goes a long way towards avoiding experiencing or causing stress!). I enjoy researching and am a quick study of disciplines that are new to me. I have, for the last 8 years, also been a privately contracted in-bound phone call service agent. I am comfortable dealing with situations that require discretion, and am detail oriented. Please feel free to contact me about "unusual" jobs as well (legal of course!). Thank you for reading my profile, hope to hear from you!  less

    voice-talent sound-editing creative-writing video-production teaching-english customer-service fundraising complaint-management public-speaking speech-writing 00 more less
    • $55.56 HOURLY RATE
    • 5.0
    • 84 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 7 TESTS
  • Team Leader | Customer Service | Sales | Quality Assurance | Admin

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations … more

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management process-improvement account-management sales-management complaint-management internet-research inbound-marketing google-docs email-handling customer-support 00 more less
    • $8.50 HOURLY RATE
    • 5.0
    • 4924 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Retired Bank Executive.

    having 33 years of experience in writing financial documents, preparing Detailed Project Reports and analyzing the same from bankers' point of view. Strong written and verbal communication skills. Fairly adequate computer skills. … more

    having 33 years of experience in writing financial documents, preparing Detailed Project Reports and analyzing the same from bankers' point of view. Strong written and verbal communication skills. Fairly adequate computer skills.  less

    complaint-management article-writing 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 10 TESTS
  • Office Administration and Management

    Having worked in the Healthcare sector in the UK for the past 14 years, I have the knowledge and experience to turn my hand to most tasks. Having managed upward of 90 members of staff, I have learnt the art … more

    Having worked in the Healthcare sector in the UK for the past 14 years, I have the knowledge and experience to turn my hand to most tasks. Having managed upward of 90 members of staff, I have learnt the art of effective time management, the necessity to meet tight deadlines and to always complete my work to the highest standards. I am professional, reliable and will always complete my work to the best of my abilities, regardless of the task. . Having worked in management, I have a wealth of experience of report writing, data manipulation, production of presentations, proofreading and editing and I have experienced a whole host of software that can be used for this. I have also worked as an IT trainer, a coach and mentor and am a qualified Teacher of English to student of other languages. These roles have always inspired me to bring out the best in others.  less

    teaching-english business-coaching management-development complaint-management english-tutoring presentation-design 00 more less
    • $11.11 HOURLY RATE
    • 4.7
    • 603 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
  • SEO content manager, proofreader and writer

    I have worked as a SEO content manager and writer for 1.5 years and have gathered a multitude of skills in the process, some of which include quick content creation, team leading, good command of article quality control and … more

    I have worked as a SEO content manager and writer for 1.5 years and have gathered a multitude of skills in the process, some of which include quick content creation, team leading, good command of article quality control and related quality processes, proofreading, communication skills, mentoring and project management. I can deliver unique and original articles quickly and already checked through the Viper plagiarism scanner. I charge $10 per 500 word article. Please do not contact if this rate is too high for you.  less

    proofreading complaint-management microsoft-word microsoft-excel project-management translation helpdesk-support customer-support adobe-photoshop 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 5 HOURS
    • CROATIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Penetration Tester | Ethical Hacker | SQL Injection | XSS Tester

    IT Security Consultant providing Consistent, Timely, and Cost-Effective IT Security Services. ### Professional Security Services ### # Web Application/SaaS Security Testing and Defense (sql injection, cross site scripting) # Penetration Testing & Ethical Hacking # Vulnerability Assessment & Network Auditing # Implementation and auditing of various security … more

    IT Security Consultant providing Consistent, Timely, and Cost-Effective IT Security Services. ### Professional Security Services ### # Web Application/SaaS Security Testing and Defense (sql injection, cross site scripting) # Penetration Testing & Ethical Hacking # Vulnerability Assessment & Network Auditing # Implementation and auditing of various security compliance(ISO 27001, NIST, PCI-DSS) # Protection of hacked websites and servers, cloud security. # Security Testing Mobile Apps, Chrome Apps, Salesforce AppExchange Business Apps , RESTful Applications and APIs # Security Awareness - On Demand Phishing for Organizations. ### Value Added Services ### # Debrief with the client at the conclusion of each engagement. # Research and provide recommendations for continuous improvement. # Knowledge sharing. ### Certifications ### CISM,CISSP,Certified Ethical Hacker, ISO27001, Security+ ### Hands on Experience ### Web applications :- Wordpress, Joomla, Drupal, Network :- Cisco, Linksys, Netgear, TP-Link, E-Commerce Security - OScommerce, prestashop, Magento Forums - MyBB, phpBB cPanel, WHMCS Linux, Windows, Ubuntu, CentOS etc. ### Tools ### Manual SQL Injection Testing, Business Logic vulnerability testing, Kali Linux, Burp Suite, Metasploit Pro  less

    internal-auditing vulnerability-assessment policy-writing penetration-testing complaint-management security information-architecture supervisory-skills network-security business-writing report-writing pci-compliance project-management disaster-recovery business-continuity-planning process-architect wireless-security 00 more less
    • $24.00 HOURLY RATE
    • 5.0
    • 1427 HOURS
    • KUWAIT
    • LAST ACTIVE
    • 17 PORTFOLIO ITEMS
    • 9 TESTS
  • CSR/Data Entry Specialist/Researcher

    My main objective is to deliver excellent service, following all the requirements set by the clients. This can be achieved by applying the motivation to deliver world class customer experience which is a common drive in BPO companies I am … more

    My main objective is to deliver excellent service, following all the requirements set by the clients. This can be achieved by applying the motivation to deliver world class customer experience which is a common drive in BPO companies I am previously and currently affiliated with. This can be achieved also by employing all the values learned, while in the workforce, such as being focused, flexible and highly organised.  less

    data-entry volusion english-tutoring proofreading translation-english-filipino translation-filipino-english customer-service order-processing complaint-management 00 more less
    • $5.00 HOURLY RATE
    • 4.5
    • 2290 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
  • Zendesk Consultant and Project Manager

    Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

    zendesk project-management helpdesk-support technical-support customer-support html css microsoft-excel administrative-support atlassian-jira complaint-management microsoft-powerpoint microsoft-word translation russian data-entry 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 7967 HOURS
    • CZECH REPUBLIC
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 10 TESTS
    GROUPS:
    ASSOCIATED WITH:
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