Complaint Management Freelancers

Showing 65 freelancers

Complaint Management Freelancers

Showing 65 freelancers

  • Cheyser Herrera

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with … more

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.  less

    transcription phone-support customer-support travel-agent complaint-management 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 1238 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Operations manager w/ 5 years customer service experience.

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and … more

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.  less

    call-center-management call-handling calendar-management business-coaching email-technical-support administrative-support chat-support sales-management complaint-management online-community-management 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1156 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Your best Personal Assistant, CSR, SMM, Data Entry Expert

    To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Marketing. I have excellent skills,over 9 yrs experienced in : Customer Service, Telemarketing ,Internet Research ,Social … more

    To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Marketing. I have excellent skills,over 9 yrs experienced in : Customer Service, Telemarketing ,Internet Research ,Social Media Marketing , Data Entry , Microsoft Word , Excel & Power point . I am a very detailed person, I will always give 100%. :-)  less

    customer-service administrative-support order-processing telemarketing virtual-assistant internet-marketing internet-research complaint-management 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 34 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 2 TESTS
  • Customer Services and Sales Specialist

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications … more

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications and regular office applications such as Ms Word, Ms Excel Excellent business analysis skills including but not limited to: 1.Business intelligence studies 2.SWOT analysis 3.high-level feasibility studies 4.gathering of the requirements 5.tracing the requirements during implementation 6.manage project scope 7.acceptance, installation, and deployment 8.A team player and leader with good interpersonal and negotiation skills. Proven excellent analytical ability, acumen of identifying problems effectively and innovation to suggest alternate solutions Ability to think, think wise and think out of the box Excellent with People Management, Stress Management, Time Management, Workforce Management, Leadership and Operations Financial Reporting and Analysis Ability to take wise decision decisions under extreme pressure Leadership & Management • Managing and leading the operations team. • Ensure operational team has all required mediums to carry out daily activities for Front Office. • Ensure all procedures are documented and made available to all Staff. • Ensure reports are produced and circulated to relevant recipients • Co-ordinate with relevant departments to ensure operational support is available and provided in a timely manner. • Highlight and manage training needs. • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. Client Management • Ensure monthly targets communicated and agreed with client are met. • Ensure that Client AR is maintained within specified threshold • Ensure that team is updated with all instructions received from client on daily basis with the help of support departments People Management • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. • Planning, Forecasting and Managing resources for current and upcoming projects. • Conducting performance related sessions with team on weekly and then monthly review of performance. • Achievement of sales targets by ensuring quality services are being provided at the same time • Responsible for the achievement of Sales targets of the unit • I have initiated different projects, motivational exercises, Campaigns and trainings to increase the numbers in Sales (Up selling). • I have ensured that Sales target of the unit are being met on daily, weekly, monthly and yearly basis Roles & Responsibilities • Handling queries of Telenor customers via inbound calls. • Providing help with FCR (First call resolution) and going with extra mile philosophy. • Providing product/service information, resolving network related issues and forwarding complaints to the concerned units with follow up till the resolution. • Always used Customer Centric Approach and went extra mile for timely resolution of customer’s issues. • Part of Extended HR Team, responsible for conducting assessment sessions and panel interviews for hiring Customer Relation Officers. • Managing, controlling, routing inbound call traffic via Avaya CMS supervisor software. • Ensuring that all postpaid, prepaid, dealers and corporate calls are routed to available agents or specialized agents. • Ensuring all the calls are answered within the set SLO (Service level objective) so as to avoid over serving or under serving. • Ensuring Adherence monitoring, breaks distribution to call center agents, maintaining call center attendance and assigning alternate tasks to agents, maintaining STR (Shift Traffic Report) etc. • As a Traffic controller I met the best service levels by optimum allocation of resources and effective queue management.  less

    complaint-management data-entry customer-support phone-support customer-service sales data-sheet-writing project-management 00 more less
    • $6.67 HOURLY RATE
    • 4.9
    • 252 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Ms.

    A fresh graduate with a degree in BS Electronics Engineering, currently taking up my review for the October 2013 ECE Licensure Exam. I interned in Smart Communications Inc. and Citi ROHQ. Back in college, I was a Dean's Lister … more

    A fresh graduate with a degree in BS Electronics Engineering, currently taking up my review for the October 2013 ECE Licensure Exam. I interned in Smart Communications Inc. and Citi ROHQ. Back in college, I was a Dean's Lister (Asia Pacific College/2008-2010), Academic Committee Head (Mathematics Society / 2008-2009), Top 8 Debater (Asia Pacific College/2009-2010), President (Society of Electronics Engineering Students / 2010-2011), Board of Director (IECEP-EMMSC / 2010-2011), Auditor (Explorers' Club / 2010-2011) and Batch President (2011-2013). I am very proficient in English, Math and Science Courses. I am an effective leader, as my credentials would show and I am very hardworking. Not only do I do what is asked, I make sure that I exceed expectations and deliver on time. I make things happen.  less

    business-writing complaint-management 00 more less
    • $5.56 HOURLY RATE
    • 4.2
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Customer Service | HR Coordinator | Data entry | Virtual Assistant

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative … more

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.  less

    customer-service complaint-management internet-research data-entry virtual-assistant recruiting teamviewer dropbox-api microsoft-excel microsoft-powerpoint microsoft-word human-resource-management email-handling 00 more less
    • $4.44 HOURLY RATE
    • 4.8
    • 1133 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 4 TESTS
  • Legal and Business Servces; Customer and Administrative Services!

    I am looking for opportunities to use my experience, education and skills to enhance a company by offering administrative services, which includes: Typing, Word Processing, Transcription, Desktop Publishing and Document Preparation (Legal included), etc. I have owned and operated a … more

    I am looking for opportunities to use my experience, education and skills to enhance a company by offering administrative services, which includes: Typing, Word Processing, Transcription, Desktop Publishing and Document Preparation (Legal included), etc. I have owned and operated a small business offering administrative service i.e. Tax & Document Preparation, Desktop Publishing, Business Plan Development, Resume Writing, and Business Consulting services from 1997-2008. I hold a MBA in Business Administration.  less

    data-entry customer-service business-development paralegal transcription presentations creative-writing complaint-management content-writing network-security tax-preparation email-handling clerical-skills 00 more less
    • $25.00 HOURLY RATE
    • 4.4
    • 19 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
  • Call Center Quality Supervisor / Policy Writer / Executive Assistant

    Although my oDesk profile do not reflect any client hours yet, I am positive that I will be able to come across a project / job that is well suited for my skills and talents. I have a virtual assistant experience … more

    Although my oDesk profile do not reflect any client hours yet, I am positive that I will be able to come across a project / job that is well suited for my skills and talents. I have a virtual assistant experience which I have developed my ability to manage social media channels, email marketing, and database managements. I also possess 3-solid years of experience handling a Quality department for a BPO company where I've honed my skills as a policy writer, acted as a liaison of Quality Process to Operations and the Training team. I can say that I have a keen eye on details and have a strong interpersonal skills. I also can easily adapt to a fast-paced working environment. I am amenable to work part time / full time depending on the business need. I am also committed to stay for a long term contract so long as my client still needs my knowledge and abilities in making his/her business profitable.  less

    customer-service virtual-assistant call-center-management call-handling email-marketing complaint-management policy-writing customer-support technical-support database-management 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 159 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Admin Support/Exceptional Customer Service Representative/Researcher

    A dedicated individual who always aims for success, with excellent customer service skills and high attention to details I can work impossible to possible most of the time. I will not work for you, but will work with you as … more

    A dedicated individual who always aims for success, with excellent customer service skills and high attention to details I can work impossible to possible most of the time. I will not work for you, but will work with you as I treat each company I work for as my own. I'm passionate with everything that I do, that is why I find happiness and share the happiness to everyone. Nothing's gonna beat my determination and hard-work.  less

    customer-service technical-support outbound-sales inbound-marketing lead-generation data-entry data-encoding email-handling english-tutoring teamviewer microsoft-excel microsoft-word complaint-management business-coaching microsoft-outlook-development telemarketing telephone-skills chat-support 00 more less
    • $5.56 HOURLY RATE
    • 4.3
    • 229 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Experienced teacher, administrator and organiser

    I am a native English speaker and fully trained science teacher, with the necessary qualifications and classroom experience. I also have two years ICT teaching experience so have a solid grasp of the MS-office suite. I have a strong background … more

    I am a native English speaker and fully trained science teacher, with the necessary qualifications and classroom experience. I also have two years ICT teaching experience so have a solid grasp of the MS-office suite. I have a strong background in academic, technical and content writing. Obviously my preferred area is science taken as a whole, (in particular Earth, Space and applied science), however my postgraduate qualifications focused on the place of science in society and how to communicate the subject to a variety of audiences, so a strong emphasis on social science and the structural aspects of science communication. In addition I can write and research a whole host of subjects ranging from history, politics and international relations to music, food and literature. I am able to research, assimilate and communicate primary research papers and demonstrate commitment, diligence and attention to detail whatever the task may be. Most importantly, I don’t apply if I don’t think I can do the job. I have 10 years fundraising, administration and communications experience in the charity, not for profit sector have worked on behalf of just about every UK/NGO or campaigning organisation you can think of. Finally I have approximately 5-10 years office, administration and telephony experience in the corporate sector.  less

    telephone-skills administrative-support article-writing technical-writing research-papers data-analysis bookkeeping translation database-administration active-listening translation-english-spanish data-science chemistry clerical-skills order-entry education-technology complaint-management 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 394 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
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