Complaint Management Freelancers

Showing 105 freelancers

Complaint Management Freelancers

Showing 105 freelancers

Browse Complaint Management job posts for project examples or post your job on oDesk for free!

Complaint Management Job Cost Overview

Typical total cost of oDesk Complaint Management projects based on completed and fixed-price jobs.

oDesk Complaint Management Jobs Completed Quarterly

On average, 1 Complaint Management projects are completed every quarter on oDesk.

1

Time to Complete oDesk Complaint Management Jobs

Time needed to complete a Complaint Management project on oDesk.

Average Complaint Management Freelancer Feedback Score

Complaint Management oDesk freelancers typically receive a client rating of 4.41.

4.41

Last updated: March 1, 2015

  • Social Media, Research, Corporate Communications, PR, Online Community

    Provides exceptionally professional virtual service, both in spoken and written demands for this highly competitive social commerce environment. Delivers basic and advanced Social Media and Online Community Management packages to existing and starting businesses and professionals. Also provides Social Media … more

    Provides exceptionally professional virtual service, both in spoken and written demands for this highly competitive social commerce environment. Delivers basic and advanced Social Media and Online Community Management packages to existing and starting businesses and professionals. Also provides Social Media Development and Management support and Web Research, full time or part time, to existing Social Media solutions outfits, small businesses and start ups. Administers efficient business and administrative support services vital to your business operations. Services include Professional Email Correspondence Service, Web Research, Corporate Communications, Recruitment, Sales and Marketing Plan Implementation, Client Relationship Management, Content Writing and Product/Service Reviews.  less

    administrative-support sales social-media-marketing public-relations tourism web-content-management complaint-management teaching-english wordpress pinterest-marketing 00 more less
    • $10.00 HOURLY RATE
    • 4.6
    • 647 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Social Media Savvy, Customer Relations Expert, Experienced Supervisor

    Highly experienced in Customer Experience and Customer Service & Support, Marketing, Merchandising and Promotions. Looking to pursue a work from home career. … more

    Highly experienced in Customer Experience and Customer Service & Support, Marketing, Merchandising and Promotions. Looking to pursue a work from home career.  less

    customer-support call-center-management call-handling sales sales-management b2b-marketing advertising internet-research event-management event-planning cooking driving account-management complaint-management brand-management business-writing media-relations business-development game-development budgeting supervisory-skills 00 more less
    • $5.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 579 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Team Leader | Customer Service | Sales | Quality Assurance | Admin

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations … more

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management process-improvement account-management sales-management complaint-management internet-research inbound-marketing google-docs email-handling customer-support 00 more less
    • $8.50 HOURLY RATE
    • 5.0
    • 4924 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Overseas call center consultant

    I am a hard worker that is trying to maximize my career and experience. My undergrad is in organizational behavior from Northwestern University. My experience is getting call centers set up and successful, especially those that are overseas. Hiring, terminating … more

    I am a hard worker that is trying to maximize my career and experience. My undergrad is in organizational behavior from Northwestern University. My experience is getting call centers set up and successful, especially those that are overseas. Hiring, terminating, creating metrics, creating teams, and setting up a call center department are some of the ways I can help your company get its call center successful.  less

    call-center-management microsoft-access microsoft-excel microsoft-excel-powerpivot microsoft-word microsoft-powerpoint microsoft-onenote microsoft-outlook-development change-management project-management calendar-management database-management online-community-management workforce-management complaint-management requirement-management 00 more less
    • $33.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 530 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Virtual Assistant | Customer Service | Reputation Management | SEO

    Hi my name is Kate or Katie, as you wish. I am 25 year old British virtual assistant. I have owned my own business from the age of 18 and have learnt first hand how important a good office assistant … more

    Hi my name is Kate or Katie, as you wish. I am 25 year old British virtual assistant. I have owned my own business from the age of 18 and have learnt first hand how important a good office assistant is. Your business needs competent, reliable, easy to work with staff who can quickly understand your needs, be flexible with the tasks given to them and carry out all tasks with success. The person your business needs is ME. I will ensure all of your customers are handled with competence, understanding and I will provide them with excellent customer and client service. I will also ensure that i stick to all company guidelines, I will never ever risk the reputation of your company and I will always ensure that the I relay the best image for your company whilst keeping my wages low so that the company can continue to grow. I am available to work for you any time and any day for companies in any region. I am able to do the following tasks with ease and success: *telephone call handling *incoming calls *outgoing calls *customer service *complaint handling *compensation handling *telesales *appointment booking *diary management *diary bookings (events, limos, taxi's and party companies etc) *payment handling *invoicing customers I am also available for online reputation management. Reputation management can be included in my customer service work. I will reply to online reviews left about the company, add good reviews on your company profiles to raise your profile (from different ip addresses) and also suppress bad reviews and feedback left about your company. I am also able to re design websites, update and write new blogs, manage facebook, twitter, linkedin and other social media accounts, edit photographs and build your online presence through effective white hat SEO. I DO NOT OUTSOURCE TO ANYONE  less

    customer-service telemarketing telephone-skills appointment-setting reputation-management seo complaint-management payment-processing invoicing administrative-support 00 more less
    • $4.44 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 2 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Experienced Team Leader for Customer Service, Sales and Back Office

    Ten years of solid working experience in the field of Customer Service, Sales and Back office, demonstrating a wide range of competencies in strategic and tactical roles, as well as leadership responsibilities. Proficiencies include extensive sales and customer service (call … more

    Ten years of solid working experience in the field of Customer Service, Sales and Back office, demonstrating a wide range of competencies in strategic and tactical roles, as well as leadership responsibilities. Proficiencies include extensive sales and customer service (call and email/chat support), Healthcare and Insurance products, strong communication skills, people management and talent development, global sensitivity through working in an environment of diverse cultures, strategic planning, versatility and change management. Experienced in: • Operational Excellence: Part of the team who oversees compliance of each program in terms of OPEX in Accenture. • Team Management: Handled several teams in both sales – inbound and outbound, customer service - handling phone calls and chat support, back office – data entry, validations and adjustment, background investigation. • Training Support: Conducted several sales training to enhance team’s sales performance to ensure that sales target will be achieved consistently. • Program Management: Organized and led successful project events, employee engagement programs, rewards and recognition activities, marketing initiatives and climate surveys • Business Development: Experienced in working on process migration which involves process documentation, overseeing teams both onshore and offshore, coordination with onshore managers to ensure that SLAs are consistently met for both productivity and quality.  less

    sales-management project-management call-center-management database-management inventory-management service-level-management complaint-management time-management 00 more less
    • $7.78 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 643 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Experienced writer,actor,voice artist and improv comedian.

    I have over twenty years experience in customer service, Arts administration, teaching, voice-over work, management, creative writing, non-profit work, improvisational comedy and public speaking. I hold two BA degrees, one in Communication Studies and one in Theater Performance, and also … more

    I have over twenty years experience in customer service, Arts administration, teaching, voice-over work, management, creative writing, non-profit work, improvisational comedy and public speaking. I hold two BA degrees, one in Communication Studies and one in Theater Performance, and also a Masters degree in Liberal Studies/Interdisciplinary Studies. I have taught privately, in the NC school system and also as an adjunct professor (during which time I served on various thesis committees). Presently I serve as the Artistic Director of a non-profit theater company.I have also been the co-company manager of an improv comedy group for the last 20 years. I have numerous years experience writing press releases, forming curriculum, training employees, leading group activities and workshops (corporate and public sector) and also managed a retail establishment for 5 years. I am comfortable working as part of a team or on my own, and have a strong work ethic, accompanied by a professional attitude and good time management skills. Along with my "real world" experience, I have been a director of plays and variety shows for over 20 years, and have directed casts of over 100 people on quite a few occasions. I have strong leadership skills, enjoy helping others reach their goals and an active imagination that I enjoy applying to projects. I have also organized several fund raisers and charitable events. Regardless of the work setting, whether customer service, writing, management or performance, I posess the ability to be creative and have relied upon my ability to think "outside the box" to the benefit of myself and my employers. I also have a strong sense of humor (which goes a long way towards avoiding experiencing or causing stress!). I enjoy researching and am a quick study of disciplines that are new to me. I have, for the last 8 years, also been a privately contracted in-bound phone call service agent. I am comfortable dealing with situations that require discretion, and am detail oriented. Please feel free to contact me about "unusual" jobs as well (legal of course!). Thank you for reading my profile, hope to hear from you!  less

    voice-talent sound-editing creative-writing video-production teaching-english customer-service fundraising complaint-management public-speaking speech-writing 00 more less
    • $55.56 HOURLY RATE
    • 5.0
    • 78 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 7 TESTS
  • US Lawyer / Business Attorney for Contracts, TOS, Tech Firms, Startups

    Simon Brody is a US licensed business and transactional attorney rated among the top 5% of Odesk contractors. For many satisfied clients, Simon has delivered great results combining an approachable attitude with 15+ years of experience as a lawyer, business … more

    Simon Brody is a US licensed business and transactional attorney rated among the top 5% of Odesk contractors. For many satisfied clients, Simon has delivered great results combining an approachable attitude with 15+ years of experience as a lawyer, business owner and communications expert to develop effective contracts,customized website policies and continues to meet a variety of on-going legal needs for select businesses and startups as Outside General Counsel. The key to Simon's success is putting clients first with flexible pricing, friendly service, and the ability to provide unbundled services (drafting privacy policies or terms of services to technical contracts or software agreements) or customized Outside General Counsel services (acting as your company's legal team, covering everything from general business formation and compliance needs, to developing strategies for Intellectual Property, Copyright, Trademark and International Business Transactions). Simon understands the needs of small businesses and startups, tech firms and software developers. Whether he is developing Legal Terms of Use for your website or acting as your business attorney, he will work tirelessly to deliver the results your business needs at the rate and time-frame that works for your business. Accessible, confidential, professional and personable are the hallmarks of his service. Depend on Simon's diverse background as a professional journalist, communications director for 10,000+ member trade group. In some of his past projects, Simon has produced a successful series of legal guides for small business. His varied careers as a journalist and recording artist have made Brody a quotable source for major media outlets including the Wall Street Journal, USAToday, Bloomberg News, Politico.com, MTV News, Alternative Press and Esquire.com. Simon's background in IP/Media Law, distinctions in Business and Transactional Law -- combined with business branding, publicity and marketing experience -- produces real-world results for your business. Simon works diligently to provide only the advice and law related services that you and your business require in a cost-effective and timely manner. Please inquire about project pricing and long-term assistance so we can develop a plan that works for you. Please be advised that all assistance, advice or services provided will be limited to matters arising under U.S. federal laws, regulations, international treaties, or uniform laws, including but not limited to intellectual property, telecommunications, import/export rules and e-commerce issues.  less

    legal-writing legal-research startup-consulting risk-management trademark-consulting contract-drafting grant-writing non-disclosure-agreements document-review federal-acquisition-regulations real-estate-law ecommerce-consulting media-relations brand-consulting marketing-strategy complaint-management 00 more less
    • $125.00 HOURLY RATE
    • 5.0
    • 1479 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 16 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Office Administration and Management

    Having worked in the Healthcare sector in the UK for the past 14 years, I have the knowledge and experience to turn my hand to most tasks. Having managed upward of 90 members of staff, I have learnt the art … more

    Having worked in the Healthcare sector in the UK for the past 14 years, I have the knowledge and experience to turn my hand to most tasks. Having managed upward of 90 members of staff, I have learnt the art of effective time management, the necessity to meet tight deadlines and to always complete my work to the highest standards. I am professional, reliable and will always complete my work to the best of my abilities, regardless of the task. . Having worked in management, I have a wealth of experience of report writing, data manipulation, production of presentations, proofreading and editing and I have experienced a whole host of software that can be used for this. I have also worked as an IT trainer, a coach and mentor and am a qualified Teacher of English to student of other languages. These roles have always inspired me to bring out the best in others.  less

    teaching-english business-coaching management-development complaint-management english-tutoring presentation-design 00 more less
    • $11.11 HOURLY RATE
    • 4.6
    • 440 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
  • Team Leader, Team Manager, People Management , Process Improvement

    I have more than 5 years experience in the BPO/Call Center industry inclusive of more than 5 years experience as a Team Leader and also worked as an Operations Manager. I specialize in developing agents to become more efficient … more

    I have more than 5 years experience in the BPO/Call Center industry inclusive of more than 5 years experience as a Team Leader and also worked as an Operations Manager. I specialize in developing agents to become more efficient in customer service. Skills include generating reports and people management. I am efficient in systematized coaching and detailed reporting as well. I am knowledgeable when it comes to bridge planning and project management as this is what I do. I have a dependable experience in handling complaints and escalations with different types of customers through both phone and email. I have very good email handling skills as well because one of my responsibilities is to respond to our customer's email. I have undergone email etiquette training as well to enhance this skill. I am results oriented, pays attention to details, flexible, works with minimum supervision, a proven problem solver and an excellent leader. I am keen into enhancing this skill over the online business and help your company as well in developing projects and providing effortless customer service.  less

    customer-service email-handling complaint-management business-coaching quantitative-analysis data-analysis microsoft-excel data-entry microsoft-outlook-development 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 10409 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
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