Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.
Customer support Job Cost Overview
Typical total cost of oDesk Customer support projects based on completed and fixed-price jobs.
oDesk Customer support Jobs Completed Quarterly
On average, 1,086 Customer support projects are completed every quarter on oDesk.
Time to Complete oDesk Customer support Jobs
Time needed to complete a Customer support project on oDesk.
Average Customer support Freelancer Feedback Score
Customer support oDesk freelancers typically receive a client rating of 4.66.
I am a proven leader, always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.
** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.
Leia A. Agency Contractor
My core competency lies in giving one hundred percent quality customer service. Helping companies get their clients to trust them. I have almost 7 years of experience working in a Customer Service Industry. I enjoyed talking to different people and helping them resolve their issues and answer their queries. I don't go for mediocrity and aims for perfection.
Cristina U. Agency Contractor
I have been working with Odesk for more than 3 years and counting. With the different fields of expertise I get to work on, I can say that I have developed my skills, my personality and learnt a lot of things that one can never achieve in a classroom or training facility. Hands-on is the best training to learn a skill. With the projects I worked on, and working on, I developed punctuality in any sense. My interacting skills, better since it's much harder to express emotions without facial expressions. The best thing, I think, is to be able to work with people of different race, living on the other side of the world. Always looking forward to new opportunities.
20 years of experience, managing global support operation, on business application software such as ERP , Financial Accounting, payroll, and Airline Application, Implementation Process, Account Management and Project Management. Current working in sabre Holding as Manager of Customer Support - remotely managing team across multiple location. Previously worked in Everest Software as Manager of Customer support - managing the support team from an offsite location in Bangalore - supporting customers in US and Europe. Doman knowledge on ERP application.
I have over five years of experience providing customer support, giving personal attention and creating 100% customer satisfaction. I am experienced in critical customer escalation handling and posses excellent complex problem solving skills. I have the ability to interact with others in a sensitive and effective way and work co-operatively in an international, multi-cultural environment. Great team player with team leadership skills. Cross-functional team leadership, agile methodologies, excellent analysis skills.
I have been trained in different sub-fields of Customer Service industry which has given me an excellent communication, problem solving and time management skills. I am committed to deliver the greatest level of customer service and be able to delight them.