A modernized Manager fusing business leadership with technology expertise to drive performance levels and increase revenue streams. A developed reputation for working well within diverse teams and cultures while sharing a mutual desire to succeed in the marketplace. Excels in
A modernized Manager fusing business leadership with technology expertise to drive performance levels and increase revenue streams. A developed reputation for working well within diverse teams and cultures while sharing a mutual desire to succeed in the marketplace. Excels in technical analysis, service implementation, project management, and service coordination supporting Fortune 100 clients.
09/12-Present: Author: Adapted Screenplay "Sands of Lanikai" based on the bestseller by Bob Hogue, "Sands of Lanikai."
04/12-09/12: Project Coordinator Supervisor Contract, Airespring
Team lead for ten (10) Project Coordinators, each responsible for thirty-five (35)+ orders. Multi-protocol Label Switching (MPLS), mesh and private IP networks, voice, integrated services, data, cloud hosted IP PBX, local, SIP (Session Initiated Protocol) trunking and enhanced long distance (LD) managed from order entry to test and turn-up. Milestone coordination with engineering, network operations, Network Operating Center (NOC), agent, channel manager and customer. Pricing, contract validation and billing accuracy researched during project process. Order scope, project plans, timelines and risk assessment analyzed during supervision.
06/10-06/11: Food Representative Contract, Dennis Farms
New customer sales development, eBay store launch and management
Purvey/market product line to Distributor, Wholesale, & Retail procurement contacts. Pricing and SKU inventory programs initiated for Food Service, Wholesale Food Merchant, Retail store, Co-op, C-Stores, and bulk Granaries.
Manufacturer of Maple Syrup products catered to the natural food industry.
06/95-12/09: Service, Implementation, Project, Sales Manager AT&T
Primary advocate and interface for supported Fortune 100 Signature Clients in Billing and Accounts Receivable (A/R) SAP CRM. Domestic and Global (EMEA, ASIA PAC, Americas) billing management covering all service offerings. Collaborated with third party vendors, managed billing dispute resolution (Capture to Close), and analyzed Aging Receivable reports for Revenue Assurance Management. SLA contract billing, end user process documentation, bill reviews /audits, and IP system issue solutions also supported. Software environments included eCRM (SAP), A/R Database (Oracle) and various web based convergent billers (IBM). MS Office Suite, Legacy Systems (POCITS, TIRKS, WATS/SOP, ON, OON), and Intranet applications executed.
Bachelors Degree, PMI CAPM Studies. Telecommuter experienced.