Currently working from home within Health and Wellbeing sector promoting a healthy lifestyle via all forms of social media. Past employment history has been Data entry clerk, Data Analysis Support, Assistant Buyer for a large Agricultural Company, PA, Placement Technician, Child minder, Shop worker, Home party host so you can see my skills are varied. Have good communication skills and am able to work on own or within a team. Work is to the highest standard and literate in computer skills and social media advertising.
database management Job Cost Overview
Typical total cost of oDesk database management projects based on completed and fixed-price jobs.
oDesk database management Jobs Completed Quarterly
On average, 60 database management projects are completed every quarter on oDesk.
Time to Complete oDesk database management Jobs
Time needed to complete a database management project on oDesk.
Average database management Freelancer Feedback Score
database management oDesk freelancers typically receive a client rating of 4.73.
Working with FileMaker Pro over the last 17 years, I have developed and maintained databases for a variety of departments and needs. These have included donation receipting, payroll, expense reimbursement, tax reporting, human resources, insurance benefits administration, magazine subscriptions, student grades, and alumni tracking. Some databases have included using Custom Web Publishing with PHP or Instant Web Publishing to allow interaction via the web. Developing for the web, I am very comfortable using ExpressionEngine as a Content Management System and have written custom ExpressionEngine add-ons using PHP. HTML, CSS, and jQuery are other familiar items in my toolbox, as well as interfacing with PayPal, Authorize.net, and Sage Payment Systems for financial transactions. I enjoy bringing my knowledge of technology to bear on a job process or procedure to improve and streamline it. The reward comes when co-workers or clients learn how to use the new or improved tool and see how it can make their job easier or more productive.
Professional with 7+ Years Experience Developing Software Solutions using Microsoft Technologies. Extensive background creating rich Web and Desktop Business Applications. Areas of Expertise: VB/C#.NET, MSSQL, ASP.NET, ERP/CRM, Office, VBA, XML/XSLT, Sharepoint.
Possess strong Teradata knowledge which includes: solution design, tutoring, consulting, troubleshooting, ETL optimization, setting up new Teradata machines, environments, security, workload management, performance tuning, problems identification/solution, monitoring, backup policy, development tasks...
I am a hard worker that is trying to maximize my career and experience. My undergrad is in organizational behavior from Northwestern University. My experience is getting call centers set up and successful, especially those that are overseas. Hiring, terminating, creating metrics, creating teams, and setting up a call center department are some of the ways I can help your company get its call center successful.
Senior database administrator with 13 years of experience in the IT and RDBMS fields. Focus of experience is with Microsoft's SQL Server and PHP, although I have experience administering MySQL as well.
Summary - Customer Service Manager - Data Base maintenance - Process and procedure creation - Analysis and reports - Marketing activities - Helped in the overview of our company website - Created the on-line and email service process, procedure and customer interaction Skills: - Advanced skills in the following : Visio / Power Point / word / excel - Customer communication Significant Accomplishments: -Project Manager: Successfully implementing a new Call Center & IVR system project (managed all phases) -Project Manager: Database clean-up project covering 200,000 customers for all Emirates -Increase in Customer Satisfaction index as per Nielsen findings -Recruitment and training of new coming Customer Service Agents -Completely restructured KPIs in accordance with the business needs -Restructured and implemented all the Call Center processes and procedures to ensure efficiency Details: Call Center Operations: - Assess, monitor and improve Customer Satisfaction by providing problem-solving resources - Report generation and trend analysis for planning and forecasting - Best Practice -Team Leadership and motivation -Re-engineer processes, policies and guidelines -Track, monitor and evaluate KPIs -Set action plans for immediate development Customer Database: -Coordinate with the IT on ongoing development -Continuously improve the reporting tools -Train/liaise with all system users to ensure proper understanding of requirements Manpower: -Submit Annual Manpower Plan -Constant assessment of manpower requirements -Prepare monthly roster schedule and annual leave - Develop and train Customer Service Agents on basic selling skills Customer Service: -Regularly review Customer Procedures -Ensure work flow/activation process is followed -Effectively handle all Customer complaints Communication: -Handle all external customer communication -Guidelines and regular training to staff -Communicate clear instructions to the Customer Service staff in courtesy, etiquette and professionalism -Ensure that IVR is user friendly and up to date -Ensure that customer internet site and mobile app requests/queries/complaints are attended Product Quality Complaints: -Fully documenting and processing product quality complaints - Revamped the whole complaint process Customer surveys: -Conduct Customer Satisfaction Surveys, analyze feedback and set action plans Sales & Distribution Support: -Generating queries and reports from customer interaction and identifying key improvement opportunities for the distribution team -Scrutinize data for better capturing of sales opportunities and highlighting areas of potential revenue loss -Ensure constant exchange of all Customer related information -Provide support to Sales staff in Customer relations -Mediate in customer issues to find best possible win/win solutions Budgeting: -Preparing annual budget and Opex -Analyzing Profit and loss reports on monthly basis to keep expenses on track
I love what I do and I believe you are only as successful as the knowledge you share. I have more than 20 years of expertise in marketing professional services, and bring an organized and strategic approach to every job. I led the marketing and proposal efforts of three national firms with responsibilities that included; proposal writing and editing, brand management, marketing strategy, advertising and collateral development, research, direct marketing, photography and general marketing services, as well as managing a team of 6 coordinators responsible for producing over 250 technical proposals in one year. I am experienced in crafting project pursuit plans designed to capture multiple levels of business development, building improved decision matrices, and conducting client research and competitor analysis and hold a Foundation level APMP certification. WRITING AND EDITING - Technical and conversational writing skills that captures, thought proof statements, the value a firm provides to the client. MARKETING PLANS, BROCHURES AND BRAND MANAGEMENT - Design and/or redesign collateral materials including brochures, presentations, stationary & business cards, procedure manuals, websites, and more. CRM DATABASE MANAGEMENT - Capturing the relationships of projects to clients and employees is essential to building a business. I take your existing information and create the essential links/relationships and then train your employees how and why to use a CRM system. Report design is also available. PROPOSAL WRITING AND PLANNING- From kick-off through print production I work with your staff to develop schedules, compliance matrices, storyboards and quality review processes to identify gaps and provide guidance on course correction at milestones throughout the proposal process. SELECTED ACCOMPLISHMENTS - Development of a firm-wide Project Pursuit Plan designed to capture multiple levels of business development activities, improved go/no go decision matrix, client research, competitor analysis. - Updated proposal response process from Go/No Go through close-out: redefining scheduling, CRM and filing structures, and value-based messaging. - Implemented internal quality review process reducing errors seen by our "internal" clients by 90%. - Developed and maintained intricate proposal response process including setup and editing of text library. - Established and rolled out a new proposal process improving accountability and quality measures. - Rewriting of all boiler plate text to support value added messaging. - Oversight of all RFQ/P/Interview team kick-off meetings and pre-interview coaching. - Increased success of sales pursuits through the development of creative collateral communication and team collaboration. - Led the development of brand standards and a company-wide strategy resulting in improved brand consistency and awareness. - PR strategy development involving internal and external clients resulting in a 15-20% increase in media hits.