For the past 8 years of being a BPO agent, I have already encountered various claims & benefits queries on the 2 previous accounts I've handled - Blue Cross Blue Shield & Travelers Workers compensation insurance. The knowledge I have gained from these 2 is now my foundations in my current position as a Quality Compliance Analyst and I now ensure all transactions in the best quality that our customer needs.
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My education and employment background are appropriate for the position. I am a current senior at Frostburg State University majoring in Liberal Studies and minoring in Leadership Studies. Currently working as a freelance virtual assistant. Specializing in customer service for over eight years, I am a self-motivated individual who can bring creative ideas to your establishment while keeping calm in any abrupt environment. I accept and embrace diversity. I spread my positivism vicariously and make sure that everyone around me including the client is satisfied as well as relaxed. Customer service is my number one priority and it brings me bliss to resolve a situation. My duties have been working both independently and in a document scanning, building social networking pages & audiences, Operating social networking pages, creating promotional marketing tools, and assisting in day-to-day operational tasks and clerical duties.
Since i have good educational background that is M.Tech and LLB ,which is the combination of both technical and legal education makes me more suitable for the purpose.Apart from this i have wide industrial and academic experience,which has given me an opportunity to interact with people of different mind-set and views.
Over the last 5 years, I have been associated with full time HR and Administration,Training and Engagement role and developed wide range of skills.Since I left the job working as a Freelancer with various assignment as below Recruitment & Selection Converting PDF file to word and Excel and all word processing Data Analysis, Table , Pivot tables, Charts Image Decoding, Re-feral jobs, Excellent typing speed wordpress Spreadsheet, Data Entry Internet Research, web search I am seeking opportunities to work with !!
Over the last 4 years, I have developed a wide range of documents, Project Reports, Journal Papers, Magazines & Presentations using MS Word/Excel/Powerpoint. My core competency lies in complete end-end management of a complete documentation project, and I am seeking opportunities to arrange PDF/Word documents, booklets, PPT's for you or your business. I also have some experience in the following areas: Formatting, Adobe Photoshop, Double Layer PCB Designing.
10 years of work experience in the Information Technology industry. - Excellent English language, analytical and data entry skills. - Proficient in office applications, such as word processing, email and databases. -Conversion of PDF to Excel. -Data Entry (websites, OSC, Excel, Word, etc.) -Mailing List Development (from websites or printed directories) -Scanning of documents into PDF, Excel, Word, etc. -Bulk Mailing -Word Processing -Business CardScan into any format needed. -Mail Merge (Labels, Letters) -Editing of PDFs -Research, Data Extraction
I have a good experince of web devlopment also i am a oracle certified OCA. I can work for any devlopment with SEO work also for data base with proper quality. I can also handle other projects like writing translation and also other as per the details given below. Qualit work is my key to sucess.
A B.tech in Electronics and telecommunication engineering and MBA in HR. Worked in the IT industry for 3 years. Worked in the HR industry for 2 years. Have my own Preschools and spoken English training centers. I have been into writing, editing and proof reading since my school days and I have passion for adding value to businesses, by defining their aims, targets and objectives in Internationally accepted style. I have a proven talent to manage projects, budget time, money and resources and have a heavy emphasis on communication and effectiveness throughout all ranks of the organization. My success is measurable in various marketing strategies from use of various social media and 'old fashioned' methodology.
I would describe myself as a constantly hardworking individual who strives to always be ambitious, positive, objective and to reach personal goals I set myself. I am well spoken with exceptional customer relation abilities. I have been recorded with impressive sales & negation abilities. I feel, and have been told by past employers that I have an above average ability drive and work ethic. I am a quick learner and reliable, I joined my last company as an assistant Manager. I learnt all the aspects of each department in the meat processing factory and was fully competent in managing all departments. After being fully trained in the processing side of the business I was entrusted with the full procurement & negotiation of prices on all dry goods, pc equipment, safety equipment and general goods that were required. I was solely responsible for capturing and finalizing monthly stock, stock movement and daily production. I was soon promoted to a Manager position Prior to the above mentioned job I was employed at a PC retail company as a Technical and Sales Representative in which I was responsible for technical support including client assistance, PC assembly, sales and marketing. My employer had no hesitation in recommending me to other companies once I had resigned as I was always quick to volunteer and assist, I was told I have excellent communication skills in addition I am also extremely organized, reliable and computer literate. I can work independently and follow through to ensure that the task gets done. I am flexible and willing to tackle any project that I am assigned to.
I have 3 years experience in designing of ePub(reflowable, fixed layout, interactive) conversions from any source formats for iPhone,Kindle, smartphones, android phones, tablets and all other e-Readers on the market. The final eBooks fully pass the validation and ready for Amazon, Apple iBook Store, Nook, Smashwords, BookBaby etc. Have perfection in converting epub, .mobi , pdf, word documents files. I can also do multimedia/interactive epubs using audio and video.