I am Japheth Lagos, 28 years old. I worked in the call center industry since 2004 and trained on different LOBs such as customer service, technical support, sales, flight and hotel reservation , relay assistant, etc. Since 2010 , I got promoted
I am Japheth Lagos, 28 years old. I worked in the call center industry since 2004 and trained on different LOBs such as customer service, technical support, sales, flight and hotel reservation , relay assistant, etc. Since 2010 , I got promoted to the Workforce Department as Reports and Real Time analyst and some of my tasks were sending out updated reports in a timely manner, coordinating with clients real time on any on-going production affecting issue, real time monitoring on agents , etc. I was assigned to be the Point-Of-Contact for both operations and Clients on behalf of our WFM team. My job was to attend regular Ops Meeting, assist Operations with their daily business needs, creating reports, etc. I was managing 2 accounts – US telco and US broadband account. I was not only managing a team of representatives, but I was managing 2 whole operation accounts hand in hand with the account officers. The last job I worked was with an Australian Company as a Vendor manager, assisting them in setting up their call center here in Philippines. Was given the great opportunity to visit Australia for 2 weeks and got trained on field about their business operations.
With my experiences , I was able to develop my English skills, Microsoft Excel, Powerpoint, Outlook skills, Email etiquette, customer service , Social Media marketing, etc. and I am looking forward in working with you and be part of your team to share and develop more skills.
I am an IT student as well and have the passion in web designing, logo designing, graphics, etc. I have experiences in using Adobe Photoshop and Illustrator as well as with Wordpress, a little on HTML/ CSS coding.
Currently, I have been working at home as a freelancer – Virtual Assistant / Admin / Graphics and Web Designer. My Tasks are but not limited to:
• Email handling
• Schedule management
• Client Management
• SEO and SEM Training
• E-commerce website designing and management (with Shopify)
• SEO management (Google Analytics and Google Shopping)
• Offshore staffing Management
• Team Management
• Reports Handling (CRM and Excel)
• Shipstation Management (Orders & shipping Management)
• Website Designer / Developer
• Ecommerce Selling Platform Management (Amazon, Ebay, Rakuten, Craigslist, TrendNV, etc)
• Cold Calling Training
• Web Designing ( Wordpress, Wix, Joomla, Shopify)
• Web Research
• Article writing
• Making Phone calls
• Social Media Marketing/ Management
• Audio / video transcription
• Project management
• HR/ Interview
I also have written articles in the past and I have kept some of my works in http://www.japcreations.blogspot.com
the top 3 job expertise and interest are : Virtual Assistant , Web Designing and Logo/Graphics Designing
I am very much available for an interview. You may reach me through :
Skype : japlagos109
AU# +61(07) 30408143
US# +1(858) 429-9185
Looking forward in hearing from you.