I have developed a wide range of skills over the last 10 years. This includes customer service, technical support, email handling, services provisioning, people management and mentoring students taking online courses. I have a thirst for learning new things. If you're looking for a person who is easy to work with, detail oriented, a fast learner, a team player with good communication skills, that's me! Plus, I always do my best to do the tasks that is thrown my way.
Email Technical Support Job Cost Overview
Typical total cost of oDesk Email Technical Support projects based on completed and fixed-price jobs.
oDesk Email Technical Support Jobs Completed Quarterly
On average, 210 Email Technical Support projects are completed every quarter on oDesk.
Time to Complete oDesk Email Technical Support Jobs
Time needed to complete a Email Technical Support project on oDesk.
Average Email Technical Support Freelancer Feedback Score
Email Technical Support oDesk freelancers typically receive a client rating of 4.63.
I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.
Trifon Vasev Agency Contractor
A professional in IT sphere with more than 12 years of experience. Specialized in Technical Support, Online Email Marketing, Email monitoring, Email deliverability issues, Setting up Cpanel/DNS/SPF/ and Removing domains/IPs from blacklists. Good knowledge in administration of Windows systems. I have excellent knowledge of MS Excel, MS Word, Adobe products. I am a fast learning self efficient and always eagr to learn something new.
Irish Shalimar Ilagan Agency Contractor
• Helpdesk support experience including Tier 1 and Tier 2 support levels. • Intermediate knowledge of TCP/IP, network connectivity and management, LAN/WAN understanding and administration experience is preferred. • Intermediate level knowledge of MS Exchange, Outlook, Active Directory, etc. • Knowledge of wireless carrier networks, as well as iPhone, iPad and Android devices. • Experience in diagnosing and troubleshooting server-related problems such as performance problems, permissions issues and lock-ups. • Ability to maintain excellent customer service relations and deal effectively with client’s enterprise IS and IT professionals and end-user customer base. • Available to work variety of shifts in a fast-paced 24x7 environment. • A high level of judgment, advanced problem solving techniques and technical writing skills in English. • Excellent communicator. • Proactive in resolving customer issues and ability to “think outside the box.” • Ability to set up servers, install software, client software on a variety of handsets.
Karol F. Agency Contractor
I'm looking for a long term job to a Client where I can continue to grow as a Freelancer. I'm an experienced call center representative in all aspects. Customer Service, Sales and Technical. I have worked as a customer service representative with Expedia travel for 4 years and Technical Support representative with TimeWarner Cable for 1 year. Having said that, I would say that my communication skills, multi-tasking skills and Customer Service are excellent. •I am fluent in both written and verbal English. •I can speak English with an American accent. •I am well organized. •I am Reliable and Loyal. •I can work under pressure. •I work fast and meet deadlines. With my passion to service, I want to seek more opportunities in servicing my client professionally and effectively as specified by your business protocols and in accordance with established policies and procedures.
This past 7 years in working as both customer service and technical support representative in a business process outsourcing company, I developed a wide range of skills and knowledge of relevant applications and equipment on computers and I build an in-depth understanding of credit reports of a certain company when I was with Dun and Bradstreet. My job experiences brought my communication skill to a higher level, especially that I have worked with American and Australian clients. I have an effective listening and understanding, skills, I am always ready to face challenges, get along with people very well and I am very much open to learning. Relevant experience and qualifications: -Proficient in PC. Have computer skills specifically customer service software -Type 53 WPM -High level of responsibility and fast-learning traits -Quality customer service and communication skills. -Tremendous attention to detail. -Capacity to multitask under pressure. -Enthusiastic persona with an active drive for customer satisfaction. -Have the ability to communicate clearly and concisely with clients. -Proficient with different types of office software (Microsoft Word, Excel). -Knowledge of administrative procedures. -Relevant technical / products’ knowledge. -Authorizing refunds or other compensation to customers. -Making sure accurate records are kept of communications with customers. -Adept at using Zendesk, ZopIM, Salesforce and Siebel CRM.
Christian Yonson Agency Contractor
My main objective in joining oDesk is to be in a competitive environment where I can share my skills and expertise with equally competitive buyers.Working as a call center agent for more than three years have developed my skills in providing quality service to customers. Not only that but my skills in typing greatly improved since we answer queries through chat and email. I am also very familiar with Microsoft and Internet applications. I have experiences in handling different live chat window such as AliveChat, WebX, AliveSupport, Kayako Desktop, Olark and email support programs such as Kayako Fusion, RightNow, Cerberus Help Desk and Zendesk.
I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.
To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!