Arthur is a senior business analyst and project manager with over 15 years of deep international and multi-disciplined experience. He possesses a vast business and technology background including customer service technology/call center program management, general information technology deployment and management, health care management systems, corporate and small-business accounting, systems administration and large-scale project management. Arthur has worked as an independent consultant in roles such as business analyst, data analyst, project manager and team supervisor across the United States, Europe and Latin America since 1998. He holds a BS in Chemistry from Rutgers University and has consulted and worked for organizations such as PricewaterhouseCoopers, UBS, Citibank and Sprint.
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Time needed to complete a Five9 project on oDesk.
Average Five9 Freelancer Feedback Score
Five9 oDesk freelancers typically receive a client rating of 5.00.
I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.
My past experience includes report and data analysis, team management, client communication and handling escalations. I have handled chat, email, phone back-office and even SMS accounts in a call center setting for various accounts and countries, from a front-end role to a team manager role. I have superb attention to details. A keen multitasker - I also schedule my activities well to ensure that all my deadlines are met with enough time to have any last minute changes accommodated.
Dubbed as one of the TOP 10% OF ODESK FREELANCERS!!!! Looking to obtain a position within a company that will allow me continued development of my skills, as well as the opportunity to successfully contribute to the advancement of the organization. I have worked in positions that require a great deal of multi-tasking in a fast-paced professional environment as well as an ability to streamline processes for efficiency and accuracy. In addition, I have over 10 years of experience working in a customer service and data entry oriented office environment. My experience ranges from Customer Service, Online Research, Data Entry, Underwriter, Team Lead, Appointment Setter, Email Assistant, Quality Analyst Call Scorer, and Content Writing etc.. I appreciate the opportunity to take on new challenges. I am flexible, a team player, dedicated, and possess a positive can do attitude. I have strong customer service skills and I am able to work under pressure. Looking to build a long term relationship with a great company. Give me the chance to show you what I'm made of. Software Skills are: Five9, MS PowerPoint, MS Word, MS Excel, Google docs, Citrix, MS Access, Officemate, MS Works, Open Office, Maximeyes, Incontact, Podio, Freshbooks, Shopify, FTP Client, ShipStation, Volusion, Infrusionsoft, Zendesk, Freshdesk, Desk.com, Shoping Cart Elite, Opencart, Ontraport, Aweber, Trello, and Salesforce etc...
Gaebriel P. Agency Contractor
Over the last few years, Ive been managing teams from the call center industry and here on Odesk. One of my main goals is to help provide cost-effective solutions for you or your business. I am an expert on Microsoft-Excel, Microsoft-Office, Zoho, Google-Analytics, 1ShoppingCart, Office AutoPilot, Aweber, iContact, Constant Contact, Five9, MarketDialer, Basecamp, Google-docs, Google-Apps, CRM, PMs, dialers, and proficiency with Wordpress, process planning/documentation, remote desktop support, operations-management, project-management, marketing strategies, etc. I have more than 10 years total of customer-service, customer-support, telemarketing, account-management, appointment-setting, lead-generation, research, data-entry, sales and technical-support expertise which will be very helpful to accomplish your objectives with excellent results.
Rowen R. Agency Contractor
I am into Telemarketing/Telesales and Costumer Service in over 10 years now. I am professional, proficient, very targeted, easy to deal with, always deliver results on or before time, honest and most of all I can work with minimal supervision
Over two-years as a Support Representative for an accounting software; also two years of experience as a DSL Technical Support Representative for a US-based ISP; Currently a PHP programmer working on Five9 integration via SOAP.
Armi jillian T. Agency Contractor
Over 5 years of combined experience in customer and technical support, sales and marketing, and quality assurance for US Companies. I seek to offer my skills and utilize it in a very competitive way. Driven and motivated to finish the tasks on time, can definitely provide excellent service and commitment to work.
Smiley P. Agency Contractor
Five years experienced in Digital nomad/E-commerce industries. I did commitments and advice over 35 Clients. Offered different kinds of business services. I assure that me and my client would be satisfied and happy in our work pace and professional relationship. My goal is to build a respectful reputation, enjoy what i do, help my clients to build a consistent business. Specialties: Excellent in Technical presentation skills, Business and Marketing Presentations, Micro Business Modules, Market research analyst, Social Media Marketing, Lead Generations, Research Analysis, Data Analysis, WordPress, LinkedIn Management, Database Management, Marketing Strategies, Telemarketing, Customer Service, Social Media Ad, LinkedIn Expert, Google Expert. Experienced: Aweber | LeadPage.net | Salesforce | WordPress | Google Docs | Five9 | Zoho | Freshbook | Voip | SproutSocial | Hootsuite | Asana | Evernote | TeamViewer
Experts in customer service, sales support, data entry, technical support, insurance services, lead generation, and writing tasks. Partnering with us is seamless and extends the reach of your current business by allowing you to focus on your business model while we focus on efficient execution of your plan.