Jeanalyn V. Agency Contractor
• Highly-motivated, results-driven and skilled professional with over five years of supervisory, collections, and customer service experience. • Proven ability to encourage employees to achieve optimum performance levels. • Demonstrated capability to think outside the box and effect change using a solution-based mindset, retaining the ability to assess most situations quickly and adapt into the style that most fits the situation. • Committed to quality service and performed responsibilities with professionalism & ethics even under extreme pressure while implementing established standards and procedures. • Established strong leadership team who acquired a stellar service reputation. • Fast-track promoted based on leadership qualities, strategic thinking, and astute relationship management skills. • Designed and implemented employee development program that reduced customer complaints. • Skilled in Quickbooks & Microsoft Office Applications.