Systems and Services Engineer, with 12+ years of working experience. Interested in researching, administrating, debugging, tuning and developing platforms running on UNIX like Operating Systems. Able to troubleshoot, identify and solve problems in software, network or kernel layer. Always willing to learn and experiment new technologies for creating high availliability platforms, that could described as "state of the art" or "cutting edge" technology. Specialties: • Unix Like Operating Systems Specialist (Solaris / Linux ). • TCP/IP Network technology • Very deep level of knowledge on Machines hardware and OS Kernels internals. • Troubleshoot/Tune/Debug; System Services, Operating Systems • Mail Services Expert, Qmail-Ldap Specialist. • Network: Cacti/MRTG, Nagios, Cisco Netflow • Databases: PostgreSQL / MySQL / Oracle / LDAP. • Programming: Perl, Ansi C, bash, awk, sed, php etc • Internet Services: mail, http, radius, ftp, ssh, irc etc.
Hardware Troubleshooting Job Cost Overview
Typical total cost of oDesk Hardware Troubleshooting projects based on completed and fixed-price jobs.
oDesk Hardware Troubleshooting Jobs Completed Quarterly
On average, 13 Hardware Troubleshooting projects are completed every quarter on oDesk.
Time to Complete oDesk Hardware Troubleshooting Jobs
Time needed to complete a Hardware Troubleshooting project on oDesk.
Average Hardware Troubleshooting Freelancer Feedback Score
Hardware Troubleshooting oDesk freelancers typically receive a client rating of 4.69.
I have 20 years of computer experience in the US Air Force and have have been building and repairing computers since the early 80's. I also have 15 years experience in Emergency Management I can create forms, reports, presentations using Microsoft; Excel, Word, and Power Point. Can trouble shoot hardware problems and walk people through how to fix the problem.
Responsibilities are as follow: o Manage user accounts via Active Directory o Install client tools and applications used by agents in taking calls o Deploy, assemble, and configure workstations o Troubleshoot Printer and workstation network connectivity o Provide Level1(L1) support to end-user with regards to hardware or software issue o Regularly monitor internal and external network connectivity via PingPlotter and SolarWinds o Monitor CPU/Bandwidth Utilization of network devices via SolarWinds o Monitor Bandwidth of ISPs via Multi Router Traffic Grapher (MRTG) o Escalate external network issue to client / Internet Service Provider (ISP) o Document any changes in LAN topology o Manages IP Address availability via SolarWinds o Keep backups and update network switches configuration o Deploy, configure, and troubleshoot Avaya L2 and L3 network switches, WatchGuard Firewall and Avaya IP Hardphones o In-charge of VLAN access, Firewall Policy, IP Phone Extentions via Avaya IP Office Manager
I can offer you more than eight years of experience managing communications for top-tier Help Desk Support /Customer Service / Technical Support firms, excellent project-management skills, more than 3 years as a Field Tech and several years as Computer Repair Specialist and Networking , I havea great eye for detail, all of which should make me an ideal candidate for the job • I enjoy engaging in meaningful discussions with and helping people I don't know • When faced with a number of demands, I can keep a positive, "can do" attitude • I Am intimidated by web technology, learning new things, or short bursts of intense work periods
Over 3 last years, I have developed,mounted and debugged few boards: 1) 6U board based on CompactPCI including Arria II GX, Max II(EPM2210), SSRAMs,PCI controller PLX9656, Fast Ethernet controller, Optical tranceiver etc. (8-layer board) 2) 6U rear i/o board on CompactPCI including Cyclone IV, SSRAMs, ADC 14bit, DAC 14bit etc. (8-layer board) 3) Mezzanine card on PMC including Stratix IV,Max II(EPM2210), DDR II, QDR, SFP, PLX 9656 etc. (14-layer board)
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.