Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on oDesk for free!

Helpdesk Job Cost Overview

Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.

oDesk Helpdesk Jobs Completed Quarterly

On average, 46 Helpdesk projects are completed every quarter on oDesk.

46

Time to Complete oDesk Helpdesk Jobs

Time needed to complete a Helpdesk project on oDesk.

Average Helpdesk Freelancer Feedback Score

Helpdesk oDesk freelancers typically receive a client rating of 4.53.

4.53
Last updated: April 1, 2015
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Veronica Setterhall

Veronica Setterhall Agency Contractor

Swedish-English translations, copy writing & voice...

Germany - Last active: 3 days ago - Tests: 12 - Portfolio: 8

I'm a Swedish native translator and copywriter who also offers voice over services and vocal coaching of top notch quality! I love translations and always try to find the best expressions in each language to fit well with the culture. I have experience translating text of very different kind - from blog and marketing texts to children's stories - even on rhyme! I have recently done many software manuals. I am familiar with the terminology and how functions in software are explained in a way that suits users of all levels. Copy writing - be it of short slogans, longer marketing texts, newsletters, press releases or blogs is something I have great experience in. I can make your brand stand out in a unique way suited for your target groups. I have several years of recording experience for both singing and spoken voice. I have done both Swedish and English recordings for several international clients doing varied work from singing and reading children's stories and songs for apps, language training software, commercial videos, instructional videos, telephone answering messages etc. I have worked with maintaining web shops and sites/blogs among other for a handicraft shop, a record label and my own Permaculture farm. Hiring me for your assignment you get a multi-skilled person with experience from a variety of fields - always willing to learn new things and always aiming at giving you the highest quality work!

$37.00 /hr
1,107 hours
5.00
Muhammad salman Y.

Muhammad salman Y. Agency Contractor

Remote IT-computer, technical-support,server-admin...

Pakistan - Last active: 1 day ago - Tests: 9 - Portfolio: 4

I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

Associated with: Mustafa Techs
$22.22 /hr
2,215 hours
5.00
Andrey Sarapulov

Andrey Sarapulov Agency Contractor

Zendesk Consultant and Project Manager

Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

Groups: oTranslators
$25.00 /hr
8,026 hours
5.00
Kelly N.

Kelly N.

Top 10% ~ VA ~ Expert Support ~ WordPress Web Mast...

United States - Last active: 2 months ago - Tests: 3 - Portfolio: 8

I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

$33.33 /hr
1,957 hours
4.65
Cindy Larrivee

Cindy Larrivee

Admin support | Virtual assistant | Translator

Canada - Last active: 3 months ago - Tests: 6 - Portfolio: 2

(FRENCH DESCRIPTION WILL FOLLOW) I have over 8 years of experience in customer service and performing administrative functions. I am a proactive and thrive on detail person, with exceptional communication and organization skills. I am diligent in everything I do and learn new things easily. I am a driven person who is friendly and easy to deal with, and it is my priority to meet all goals and produce work that exceeds expectations. SERVICE DESCRIPTION *Customer Service and phone support *Administrative support (virtual assistance) *Text and audio transcription, translation and rendition (english to french) *Internet Research *Project Management *PowerPoint Presentations *Data Entry *Personal Assistant *Email Response Handling *Word Processing and Complex Document Formatting *Text edition and correction (french) Please visit my virtual CV for a complete overview of my skills: http://www.visualcv.com/cindylarrivee ------------------------------------------------------------------------------------------------------------ J'ai plus de 8 années d'expérience en service à la clientèle et en support administratif. Je suis une personne proactive et minutieuse, avec d'excellentes aptitudes en communication et en organisation. Je suis assidue dans tout ce que j'entreprends et j'apprends facilement. Je suis déterminée et amicale et il est facile de s’entretenir avec moi. Ma priorité est de rencontrer tous les objectifs et échéanciers qui me sont donnés, tout en fournissant un travail qui excède les attentes de mes clients. DESCRIPTION DES SERVICES *Service à la clientèle et soutien téléphonique *Soutien administratif (assistance virtuelle) *Transcription, traduction et interprétation de textes et d’enregistrements audio *Recherches Internet *Gestion de projet *Présentations PowerPoint *Saisie de données *Assistante personnelle *Gestion et suivi des courriels *Traitement de texte et formatage de documents complexes *Correction et édition de textes

$20.00 /hr
81 hours
4.87
Andrew S.

Andrew S.

United Kingdom - Last active: 3 months ago - Tests: 12

I have gained experience in a wide range of industries and positions over the past 18 years. My core skills are focused around training and document writing but I also have experience of customer service, hardware and software support, database and network administration, web design, programming and finance. I have worked for large multinationals, government agencies, small and medium sized businesses as well as the family business. Over the past seven years I have worked for the Environment Agency which is a government agency responsible for the protection of land, sea and air in the United Kingdom. Here I have worked in the Finance Department to design and deliver staff training courses along with procedures for new initiatives. My main objective is to use my technical skills to write instruction manuals, knowledge documents and training guides but am able to provide full administrative support, general office skills and an excellent telephone manner.

$33.33 /hr
3,223 hours
5.00
Asif Gohar

Asif Gohar

System, Network, Active Directory, Exchange, Backu...

Bahrain - Last active: 12/03/2014 - Tests: 5 - Portfolio: 5

Knowledgeable and skilled IT professional with encompassing work experience spanning more than 8 years in systems administration with compliance as per industry standards. Possess excellent interpersonal skills to liaise amicably with diverse groups of people, different departments, vendors and agencies. With extensive exposure to different cultures and work environments and has worked effectively with multinational individuals and professionals from all organizational levels. Certifications: MCITP (Server 2008, Exchange 2010, Lync 2010) Expertise: Exchange 2007/2010, Active Directory 2003/2008, SCCM, SCOM, DPM, SCVMM, BackupExec,Enterprise Vault, WSUS, Lync, Server 2003/2008, ADRMS, SQL Server, SAN/NAS.

$20.00 /hr
270 hours
4.95
Alexey C.

Alexey C.

9+ years exp in hosting industry. NIX/WIN servers...

Montenegro - Last active: 1 day ago - Tests: 7

server-administration, linux-system-administration, windows-administration, unix, freebsd, clustering, amazon-web-services, virtualization, openvz, plesk, cpanel, customer-support, helpdesk-support, internet-applications, database-management, mysql, postgresql, microsoft-sql-server, rdbms, mail-servers, dns, web-services, iis, apache, lighttpd, nginx, apache-tomcat, jboss, security, openvpn, billing

$33.33 /hr
1,702 hours
5.00
Nico Muselle

Nico Muselle

Operations Manager/Team Leader/Customer Support

Bulgaria - Last active: 07/20/2012 - Tests: 6

With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

$30.00 /hr
8 hours
5.00
Claudiu C.

Claudiu C.

Technical Support and Linux Server Administrator

Ireland - Last active: 12/20/2014 - Tests: 10 - Portfolio: 1

Result oriented Linux and Network Administrator with several years experience both on commercial servers and networks but also private ones. Main focus has always been on Linux server administration in which field I successfully ran my own company for 3 years. Proven ability to provide creative and effective server and networking strategies through the application of highly developed problem solving skills. Experienced in providing user account administration and network security. Strong interpersonal, communicative, and organizational skills. Project management proficiency including analysis, design, development, implementation, documentation and evaluation. Technical skills: • Operating Environments: Windows 2000/XP/Vista/7/2008/2012/8, MacOS X, Debian 3.1-6.0, FreeBSD 6.0-9.0, RedHat/CentOS, SunOS/Solaris, iOS, Android, Other Linux • Languages: bash, ksh, PHP, HTML, Pascal (Borland Delphi). • Databases: MySQL • Networking: WAN/LAN, VLAN, TCP/IP, IPX/SPX, Ethernet, Wireless (IEEE 802.11), VoIP, DNS, FTP, SSH, HTTP, Apache, Webmin, cPanel, IRCd, Shoutcast Server, Cacti, Nagios, Virtuozzo, Xen, Asterisk, SMTP/POP3, NAS, Wireshark, tcpdump, Samba • Other software: Microsoft Office, PC Anywhere, TeamViewer, DreamWeaver Suite

$21.11 /hr
0 hours
5.00