IT Service Management Freelancers

Showing 125 freelancers

IT Service Management Freelancers

Showing 125 freelancers

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Itsm Job Cost Overview

Typical total cost of oDesk Itsm projects based on completed and fixed-price jobs.

oDesk Itsm Jobs Completed Quarterly

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Time to Complete oDesk Itsm Jobs

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Average Itsm Freelancer Feedback Score

Itsm oDesk freelancers typically receive a client rating of 2.40.

2.40

Last updated: March 1, 2015

  • Email deliverability Engineer

    I am experienced in resolving: - Email deliverability issues - Setting up Cpanel/DNS - Removing domains/IPs from blacklists - Email handling I'm currently employed at a huge US email company and I have a strong background in managing email deliverability and … more

    I am experienced in resolving: - Email deliverability issues - Setting up Cpanel/DNS - Removing domains/IPs from blacklists - Email handling I'm currently employed at a huge US email company and I have a strong background in managing email deliverability and relationship with ISPs  less

    email-deliverability-consulting reputation-management cpanel dns email-technical-support email-handling google-apps google-sketchup translation-english-romanian interspire aweber email-marketing rackspace-cloudservers zendesk itsm whm mailchimp 00 more less
    • $44.44 HOURLY RATE
    • 4.9
    • 1549 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 4 TESTS
  • Professional ITIL consultant looking to help improve your ITSM stack

    A Managing Business Consultant of 23 years experience with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. ITIL certified V2 Service … more

    A Managing Business Consultant of 23 years experience with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. ITIL certified V2 Service Manager and V3 Expert. I can perform an analysis of business requirements, drivers and I/T resource consumption across multiple platforms and develop a macro level capacity planning methodology.  less

    itil itsm python network-security mysql 00 more less
    • $83.33 HOURLY RATE
    • 5.0
    • 208 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
    ASSOCIATED WITH:
  • ITSM consultant, Project manager, SysAdm, C# dev, DBA

    I've much experience in project management, system administration, DBA and software development. I took a part in ITSM process involvement at my previous and current job. I'm familiar with ITIL: I've implemented IncM, ChgM and CfgM in … more

    I've much experience in project management, system administration, DBA and software development. I took a part in ITSM process involvement at my previous and current job. I'm familiar with ITIL: I've implemented IncM, ChgM and CfgM in these companies, built service desk. I has skills of Manage Engine Service Desk and Omnitracker software. Also I professionally worked with Windows-based infrastructure (Windows Server 2003/2008/2012, Hyper-V, AD, GP, Exchange 2003/2007). I worked also with several generation of HP Proliant servers (DL, ML series oG3-G6 ) and I have work experience with Dell, Supermicro and Intel I worked SharePoint 2003/2007 about 6 years.  less

    c# itsm itil windows-administration sql-clr sql microsoft-sql-server-administration microsoft-sharepoint-administration project-management project-planning 00 more less
    • $20.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • RUSSIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Business Consultant (Marketing Materials/ PPT/ ITIL/ Academic Writing)

    I have gained my experience and knowledge in IT Service Management (ITSM), IT Marketing and Business Analysis areas working in IT Industry. I am experienced in business management, marketing and sales, online marketing, business consultancy and online research. Specialties: -- IT … more

    I have gained my experience and knowledge in IT Service Management (ITSM), IT Marketing and Business Analysis areas working in IT Industry. I am experienced in business management, marketing and sales, online marketing, business consultancy and online research. Specialties: -- IT Service Management (ITSM in relation to ITIL) -- IT Marketing Management -- Online Marketing Management -- Project Management Skills -- PowerPoint Presentation Designing -- Presentation Video production ( PPT to Video using Camtasia) -- Marketing Material Preparation ( Presentations, Flyers, Brouchers, Videos) -- Business Profiles / Business Proposals / Marketing Proposals/ Sales Proposals and Other Business Documents preparation -- Website content writing -- Online Research -- Process diagrams, flowcharts designing (using MS Visio) -- Virtual Assistant Tasks I am a current postgraduate student reading for my Masters Degree (M.Sc. in Business Psychology). As a successful academic I am skilled in: -- Article Writing -- Academic Writing -- Preparation of Online Tutorials ( Knowledge area : Business Psychology, Business Management, Marketing, Online Marketing, IT, ITSM, ITIL, Leadership and Change management)  less

    itsm internet-marketing social-media-marketing organizational-development business-writing itil business-plans marketing-strategy customer-service 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 1686 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 15 PORTFOLIO ITEMS
    • 10 TESTS
  • Maximo Developer, ITSM Architect

    - Technical specification analysis and development. - Consultation in the development of service request classification, service catalog. - Developed workflow processes for Requests, Incidents fulfillment. - Application development. - Configured security groups, roles, actions, escalations. - Configured Active Directory integration. - Configured Mail server integration. - Configured Email listeners. - Developed Maximo application. - Developed Start centers. - Developed Birt report.

    sql itsm web-services-development java ibm-smartcloud ibm-tivoli microsoft-excel microsoft-excel-powerpivot 00 more less
    • $15.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UKRAINE
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • 17+ years experienced Technical Lead/Project Lead for Hire

    Award winning versatile and resourceful technical professional with 17+ years experience in one of Canada's largest banks and government agencies in diverse IT roles and exceptional record of delivering successfully cost effective, high performance technology solutions to meet challenging … more

    Award winning versatile and resourceful technical professional with 17+ years experience in one of Canada's largest banks and government agencies in diverse IT roles and exceptional record of delivering successfully cost effective, high performance technology solutions to meet challenging business demands. Experienced in all aspects of the Systems Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) Foundations Certified. Demonstrated ability in building to improve efficiency of the state-of-the art systems on time and under budget. “Concept self-starter” with proven expertise improving business processes and breaking things down to simplify and resolve.  less

    itsm fraud-analysis fraud-mitigation xml-web-services sql dbms ibm-db2 ibm-websphere oracle-plsql linux-system-administration 00 more less
    • $32.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • CANADA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • IT Manager

    • 15 years of experience in Information Technology in large companies; • IT Management (Infrastructure, Projects, Services, Strategic Operation between IT and Business); • High performance teams management, working in mission critical environments 24x7x365 - Administration and monitoring (Links, Networks, Servers, Storages, Systems and … more

    • 15 years of experience in Information Technology in large companies; • IT Management (Infrastructure, Projects, Services, Strategic Operation between IT and Business); • High performance teams management, working in mission critical environments 24x7x365 - Administration and monitoring (Links, Networks, Servers, Storages, Systems and Backups); • Specialist at the IT monitoring softwares (CA Unicenter, Spectrum, Vantage, SCOM, SCCM, Cisco Works, WhatsUp Gold, Nagios and MRTG); • ITIL processes management, Incident, Problem, Change, Release, Configuration and Capacity; • Certified ITIL V3 and COBIT 4.1; • Financial and Controller Management (Budget, Forecast, P&L, PBT, YTD, DRE, PayBack, VPL e TIR).  less

    windows-administration windows-azure windows-8-administration linux-system-administration microsoft-sql-server-administration microsoft-sccm data-center-operations bpo-it-services itil itsm 00 more less
    • $38.89 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • BRAZIL
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Senior project manager

    Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its … more

    Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its Global Network Delivery Model (GNDM) to underpin the Application Support Model for Kingfisher IT service. BRITISH PETROLEUM: Transition of British petroleum IT managed services (ITSM based applications) from South Africa to offshore facilities in Morocco. ALSTOM GRID: Establish an Interim way of work support model as part of the Carve out program between Alstom Grid & Schneider Energy further to Areva T&D acquisition. PETRO CANADA: Build a service desk from scratch in Tripoli Lybia for Petro-Canada under an existing EMEA SOW. JCDECAUX & CAT: Migration of an existing service desk in France for two prestigious french companies JCDecaux and CAT to EDS bestshore premises in Rabat. DELPHI: Migration of an existing Delphi french support activities from Hungary to Morocco. Fluent English, French and Arabic (I Lived 5 years in USA California). I am also certified ITIL V2 and in the process of preparing PMP and ITIL V3 certifications. Specialties: Customer statifaction, contract management, customer relations, Service desk management, ITIL foundation, technical support , ebusiness, engineering, problem solving, process engineering, product management, programming, public speaking, read, risk assessment, web site production, cad, call center, telephony solutions, ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO,  less

    itsm project-management business-development product-management service-level-management process-improvement call-center-management change-management arabic french 00 more less
    • $33.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • MOROCCO
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 2 TESTS
  • Technical Support Engineer, Technical Documentation Writer, Translator

    I'm looking for jobs regarding customer care, technical support, technical documentation writing, translations and similar. RELEVANT INFORMATION ABOUT ME: - I am a 31 years old italian computer engineer living in Sweden; - I have completed a BA in Computer Science … more

    I'm looking for jobs regarding customer care, technical support, technical documentation writing, translations and similar. RELEVANT INFORMATION ABOUT ME: - I am a 31 years old italian computer engineer living in Sweden; - I have completed a BA in Computer Science at the University of Camerino (Italy); - I have got the ITIL v3 certification, a globally recognized collection of best practices for IT Service Management that helps a lot into aligning business needs with IT tools and services; - I have got five Microsoft certifications and I am a Microsoft Certified Solutions Associate; - I speak Italian (mothertongue), English (business level) and Swedish (B1); - I have strong theorical and practical knowledge regarding a plethora of software, hardware and protocols; - I have many years of experience into dealing with customers and people in general; - I have three years of experience in an enterprise customer support and international single point of contact; - In my last job, I solved nearly 10000 tickets with an average customer rating of 4.7/5.0; - I have an extensive knowledge of Frontrange ITSM and BMC Remedy, two globally awarded ITSM tools; - I have three years of work experience into an ITIL environment (incidents, problems, SLAs, KPIs…); - I have strong theorical and practical knowledge regarding problems’ troubleshooting and escalation; - I have a strong technical background and a can-do attitude. SKILLS & TOOLS BEHAVIOURAL: Social • Responsible • Creative • Problem solver • Team player • Passionate towards work and technology • Customer-oriented • Curious • Structured • Organized • Pro-active • TECHNOLOGICAL: System administration • Networking • Remote and on-site Support • ServiceDesk • ITIL • Frontrange ITSM • 1 st Line • 2 nd Line • 3 rd Line • Incident and problem management • Hardware • Software • Windows client and server • Linux client and server • Mac client • Peripherals • Mobile Phones • iPhone / iPad • Printers • Webservers • Graphic Design • Technical Documentation Writing • Corporate website content managing • Social Media and blogging • AS/400 • Frontrange DSM • SAP • Active Directory • Group Policy • Adobe Photoshop • Microsoft Visual Web Developer • Java • Realbasic • Python • Bash scripting • HTML • Joomla • Microsoft Office • Microsoft Outlook • Exchange Server • Global Desktop Services • BMC Remedy • Single Point of Contact • Customer Care • Windchill PDMLink • Office365 • Microsoft Certified Solutions Associate • Mobile Iron • Technical Support • Technical Services  less

    system-administration computer-networking helpdesk-support itil microsoft-certified-information-technology-professional-mcitp technical-support technical-documentation itsm translation-english-italian translation-italian-english 00 more less
    • $16.67 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • SWEDEN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Strategy and IT Transformation Analyst

    Providing consultation on reginal business transformation to streamline marketing sales and service processes including IT Taxonomy. Implementing Agile processes on a global software development project involving establishing processes and supporting tools.

    business-analysis business-process-modelling business-process-reengineering agile-software-development itsm requirements-analysis technical-analysis 00 more less
    • $13.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
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