My domain of knowledge covers the fields-: IT , Business & Marketing Management & Organizational Psychology. I have gained my experience and knowledge in IT Service Management (ITSM), IT Marketing and Business Analysis areas working in IT Industry. I am experienced in business management, marketing and sales, online marketing, business consultancy and online research. Specialties: -- IT Service Management (ITSM in relation to ITIL) -- IT Marketing Management -- Online Marketing Management -- Project Management -- Business Management -- Organizational Psychology/ Business coaching -- Neuro-Linguistic Programming (NLP) Skills -- PowerPoint Presentation Designing (Business, Educational, Training) -- Presentation Video production ( PPT to Video using Camtasia) -- Marketing Material Preparation ( Presentations, Flyers, Brochures, Videos) -- Business Profiles / Business Proposals / Marketing Proposals/ Sales Proposals and Other Business Documents preparation -- Website content writing -- Online Research -- Process diagrams, flowcharts designing (using MS Visio) -- Personal Coaching Academic Background *** Bachelor's degree (B.Sc. (Hons) in IT Management) *** *** Masters Degree (M.Sc. in Business Psychology) *** As a successful academic I am skilled in: -- Article Writing -- Academic Writing -- Preparation of Online Tutorials ( Knowledge area : Business Psychology, Business Management, Marketing, Online Marketing, IT, ITSM, ITIL, Leadership, Change management and Neuro-Linguistic Programming [NLP]).
Joseph M. Agency Contractor
A Managing Business Consultant of 23 years experience with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. ITIL certified V2 Service Manager and V3 Expert. I can perform an analysis of business requirements, drivers and I/T resource consumption across multiple platforms and develop a macro level capacity planning methodology.
I am experienced in resolving: - Email deliverability issues - Setting up Cpanel/DNS - Removing domains/IPs from blacklists - Email handling I'm currently employed at a huge US email company and I have a strong background in managing email deliverability and relationship with ISPs
I have more than 10 year experience in IT service management. I have been working for IT strategy for internal company business, but also for external customers as outsourcing framework. Also I have good skills in Excel, Data analysis, Data presentation I have been working for more than 2 years in LEAN program for efficiency improvement in IT, and have very good analytical skills developed.
Sr. IT Service Management Consultant with rich experience in ITSM and ITIL related consulting assignments in India, US, and UK spanning process assessments, and redesign, IT strategy mapping and business alignment, Governance Framework design and Data Analytics. ~ ITIL V3 Expert, ITIL V2 Service Manager, IPRC, ITIL V2/V3 Foundation Certified, Prince 2 Practitioner ~ IT Service Management Assessment and Gap Analysis ~ Process Design, deployment and Organizational Change Management ~ Alliances and Partnership Management ~ Data Analytics ~ Process Re-engineering, Strategy and Road-maps ~ Design and development of ITSM Processes Specialties:ITSM Process Assessment, redesign and deployment, Organizational Change Management, Data Analytics
For more than 15 years I have been actively developing information system and websites in the role of designing to developing and maintaining the system, therefore I have seen the technology evolve from HTML2 to HTML5 today. My core competency is to design and develop a new system and to upgrade an old system to a new one and provide a sound technical documentation accompanying the system. I believe that there is no limit in the technology development as I have seen in my 16 years of professional life in IT.
Multilingual, self-motivated and highly skilled professional with 20 years of experience in the IT field. Strong command of System Administration and Technology Infrastructure Management tools and techniques. Two years of International experience (USA & Canada). Excellent communication skills. I have an excellent command of English, French and Spanish, I am member of selected oDesk Translators group. Can deliver high quality translation services, very fast and reliable, my work is 100% guaranteed.
I am IT graduate and student of Masters in Project Management. Furthermore I have five years of professional experience. Initially I started my career as VoIP Technical Support Engineer, mainly worked on Open Source VoIP Solutions and AdvancedVoIP Billing and Switching Solutions. Being Technical Support Engineer, I got strong grip on Linux Administration, VoIP Protocols and troubleshooting of Technical issues. Later on I moved into the VoIP Operations and took lead of VoIP Projects and it gave me very detailed insight of VoIP Business Models , their architecture and implementation. As part time, I also worked with one of leading MNC as Senior Service Desk Engineer to get technical skills and knowledge of Windows Based Environment and IT Services Management. I am ITIL certified and led the implementation of ITIL Compliant tool (Front Range) project over there as Technical Implementation lead. As of now I am doing my Masters in Project Management and working as consultant for couple of softwares houses for VoIP and IT Services Management Projects.
I am a IT Security Expert with more than 13 years of experience, and I am a perfect match for the position you advertised in your website. I would welcome the opportunity to further discuss my skills if you will be interested in a telecommute worker for this position.I look forward to hearing from you.