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Check out Technical Support specialists with the skills you need for your next job.
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Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 2,993 client reviews
  2. Admin & Customer Support Talent
  3. (Current) Technical Support Specialists
  • $65 hourly

    • 4.5/5
    • (20 jobs)
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Online Chat Support
    Email Support
  • $20 hourly

    • 5.0/5
    • (11 jobs)
    IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.
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    Customer Service
    Microsoft Active Directory
    Project Management
    Windows 10 Administration
    Managed Services
    Wireless Communication
    Game Testing
    eBay Listing
    Wireless Network Implementation
    Email Communication
    Customer Support
  • $150 hourly

    • 4.9/5
    • (269 jobs)
    ✅ Highest earnings & rating for Jamf Freelancer ✅ 60+ Jamf Pro deployments ✅ 30+ Intune deployments ⚙️ Zero-touch deployments for macOS with DEPNotify ⚙️ Advance scripting to enhance your Jamf workflows ⚙️ Jamf Connect (Okta, Azure AD, GSuite) and Jamf SSO workflows ⚙️ Custom sh scripting and pkg creation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key to any project which is why it will always be #1 priority. A diverse Systems Engineer with 10+ years of experience in developing and maintaining IT systems, and 8 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    JAMF
    OKTA
    VMware ESX Server
    Solution Architecture Consultation
    Mac OS X Administration
    Mobile Device Management
    Bash Programming
    Windows 10 Administration
    Bash
    Microsoft Windows
    Systems Engineering
    Microsoft Azure
    Microsoft Windows PowerShell
  • $100 hourly

    • 5.0/5
    • (144 jobs)
    ⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.
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    Screencasting Video
    Gameplay Footage
    On-Camera Presenting
    Video Editing
    YouTube
    Zoom Video Conferencing
    Facebook
    Twitch
    Video Stream
    Adobe Premiere Pro
    Virtual Assistance
    Motion Graphics
  • $20 hourly

    • 4.8/5
    • (7 jobs)
    I specialize in Customer Success and Data Analytics. I have more than ten years of experience in both fields. My passion for process and problem-solving are my most significant assets. I have provided support in many areas, including customer and technical support, data analytics, client support, KPI Reporting, and Process Improvement. I'm also a fast learner. I can quickly adapt to new software/tools. I've learned most of my skills through hands-on experience. The customer support industry has been evolving, and I know I have the right tools and skills to move forward and become an asset to a team.
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    Business Intelligence Software
    BigQuery
    Data Analytics
    Data Analysis
    Microsoft Visual Studio
    SQL Programming
    Microsoft SQL SSAS
    Business Intelligence
    SQL
    Microsoft Power BI
    Looker Studio
    Google Sheets
    Looker
    Data Visualization
    Microsoft Excel
  • $40 hourly

    • 4.3/5
    • (11 jobs)
    Customer Success is my passion. I am an Onboarding Manager with over a decade of experience in customer and technical support. I am very passionate about helping customers and providing a customized experience. My peers have recognized me as an excellent performer who is unafraid to exceed expectations. I love seeing customers set up for success and thrive to meet their goals.
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    Customer Onboarding
    Customer Service
    Salesforce CRM
    Email Communication
    Customer Support
    Product Onboarding
    Online Chat Support
    Email Support
    Zoho CRM
  • $45 hourly

    • 5.0/5
    • (20 jobs)
    Certified IT professional with extensive experience in implementing, maintaining, and troubleshooting Microsoft 365 services, Intune, Microsoft Defender for Endpoint, and MS Entra ID. I have the ability to map the end-to-end process of implementing an effective Digital Workplace using Microsoft suite of cloud services, a proven track record of implementing complex cloud productivity and security solutions, and an ability to troubleshoot and resolve complex technical issues. Core Expertise --------------------- - Strong experience in Microsoft/Office 365 implementation and administration - Hands-on experience with Intune deployment and troubleshooting - Windows server administration - Windows server 20212/2012R2/2016/2019 - Strong hands-on experience with PowerShell scripting. - Strong experience in implementing hybrid identity solutions with Azure AD – password hash synchronization, pass through authentication, and ADFS. - Experience in implementing calling and meeting solutions with Microsoft Teams. - Good knowledge and familiarization with networking (TCP/IP, DNS) - Email and file migration expert: Cloud-to-Cloud, On-premises-to-Cloud - Strong experience with customization of Microsoft 365 apps installation and licensing options. - Strong experience with Microsoft Endpoint Manager and Microsoft Defender for Business - Experience with RMM tools: Ninja, ConnectWise, Datto RMM, etc. Certifications ---------------------- Microsoft Certified: Teams Administrator Associate Microsoft Certified: Azure Fundamentals Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Security, Identity, and Compliance Fundamentals. Microsoft Certified: Identity and Access Administrator Associate. AWS Certified: Cloud Practitioner I work with high level of commitment, making sure that I exceed my client’s expectations at all times, resulting in long working relationships. I base my work on trust, honesty, and integrity, and I will deliver the very best of service whenever you need a competent IT professional. I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Cloud Security
    Microsoft Endpoint Manager
    Amazon Web Services
    Microsoft Exchange Online
    Office 365
    Microsoft Azure
    Group Policy
    Microsoft Outlook
    End User Technical Support
    Microsoft Windows PowerShell
    System Administration
    Microsoft Active Directory
  • $35 hourly

    • 5.0/5
    • (3 jobs)
    I am an Information Technology professional with experience in supporting systems from simple computers to corporate networks and servers. • I'm experienced with Windows, Windows Server, Mac, Linux, iOS, Android • I can administrate and troubleshoot systems and resolve issues from single computers to computer networks and mobile devices • I like to communicate regularly and ensure that every need is taken care of!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Support
    Software QA
    Mobile Device Management
    Windows 10 Administration
    Network Administration
    Personal Computer
    Customer Service
    Electronic Workbench
    Windows Server
    macOS
  • $24 hourly

    • 4.9/5
    • (206 jobs)
    ✅ Customer Management/ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools.
 ✅ With a specialization in WordPress and familiarity with various CMS platforms ⚡️Kadence WP ⚡️Kadence Theme ⚡️Kadence Blocks ⚡️WordPress Blocks ⚡️Generatepress ⚡️Feast themes ⚡️Divi Builder ⚡️WPBakery Page Builder ⚡️Elementor 
✅ Funnel Creation > landing page development and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. I am ready whenever you are, so don't hesitate to contact me!
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    ClickFunnels
    Email Support
    Visual Communication
    Google Analytics
    Customer Service
    Internet Marketing
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
    WordPress
  • $12 hourly

    • 4.8/5
    • (6 jobs)
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Talkdesk
    Adobe Photoshop
    Magento
    Photography
    Freshdesk
  • $15 hourly

    • 5.0/5
    • (28 jobs)
    Office 365 Support Engineer specialising in Office 365 Applications like Exchange, Sharepoint OneDrive, Office Apps (any version), Teams, Outlook (2016 and up) and managing Office 365 Business Account. Email Migration including (IMAP, PST) migration. Technical Knowledge Manager handling business solutions and analysis. Experienced in discussing knowledge based document creation, change and update with client. Creation and update of actual document in ServiceNow. Handling feedback from analyst and discussing updates. Process Analyst handling ticket escalations, root cause analysis, gaps in processes, updating and creation of knowledge articles. Trainer handling online and classroom training pertaining to Service Desk topics. Incident Manager handling escalations and correct routing of ticket. Worked with tower managers to mitigate escalations. Handled 10 agents that works with Returned Tickets. Senior IT Helpdesk Analyst handling outage handling process and advanced support. IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management etc.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Microsoft Windows
    Troubleshooting
    System Administration
    Customer Support
    Microsoft Exchange Online
    Microsoft SharePoint Administration
    Helpdesk
    Technical Writing
    Office 365
    Customer Service
  • $20 hourly

    • 5.0/5
    • (23 jobs)
    Hello there, it's a pleasure to connect with you. Speaking of connecting, please be honest, does my bow tie come off as a professional look, or am I trying too hard? While you might be thinking that, did you know that 35% of customers post negative comments about companies on social media? This might not seem to be a big number, but it needs to reduce as only 73% of them will remain loyal to companies with great support representatives. So now the BIG question is; Does your company invest in hiring great Technical and Customer Support professionals? In our present time, being good simply isn't good enough to succeed, you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So how can you provide that great service and have a growing customer base? Well, the truth is; -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And it turns out, companies that invest in Customer Service, Support, and Satisfaction have an increase in employee engagement by 20%, now that is a good ROI. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become my goals, and I look forward to working with and for you to achieve them, I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated Upwork Freelancer ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔Linkedin Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners are saying about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Troubleshooting
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • $55 hourly

    • 4.9/5
    • (5 jobs)
    I'm a technical support specialist with over 15 years of experience in the field, I've been providing support for overseas companies to customers in the US, Latam, Europe and Asian Pacific. The support provided goes from general information inquiries all the way to deep technical support, this can be via email, phone call, IM, remote desktop sessions (webex, or similar) and remote login to clients and servers. I've have a good level of written and spoken English and native Spanish which allows me to work on most customers based in the American continent. Customer satisfaction is my prime goal and understanding their needs is key. To achieve this I spend a considerable amount of time using, testing and fully understanding the services offered by the company. I'm passionate on giving an excellent support in the shortest time, and in during this process, documenting the process in ticketing systems, online documentation, FAQ, user instruction PDF, etc.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Slack
    Implementation
    Troubleshooting
    CRM Software
    Compliance
    Incident Management
    Customer Service
    Technical Analysis
    Business Intelligence
    Technical Translation
    Technical Documentation
    Customer Support
    Freshdesk
    Zendesk
  • $75 hourly

    • 4.9/5
    • (52 jobs)
    Propel your Business Forward with Modern Web Design and Dedicated Technical Support "100% recommend Stephen. His attention to detail, correspondence, knowledge, approach, friendly manner - so helpful, all projects delivered on time with excellent follow up." - Brenda M. of relaxireland.com "Stephen is a professional and an absolute artist when it comes to web design. He is a WordPress expert. Very timely, organized, and takes his job seriously." - Moe E. of forbiddenclothes.com "Stephen did an outstanding job on my contracted project - a complete website build, along with plenty of features, and all for a Client who is not easy to please." - Sean W. of solidstatefitness.us You are ready to make an impact online. You know your brand, you have the passion, and your vision is clear. But, you lack the skills to develop an attractive website. Don't have the time or patience for cookie-cutter sites like Wix and SquareSpace? Take a deep breath; you've found the Top-Rated Talent for your next project. An experienced web designer and marketer with a creative vision and the technical expertise to boost your online business presence. Get a personalized design coupled with 1:1 communication when you need to clarify your design goals. Say farewell to waiting times and foreign call centers. Enjoy a web presence that you can be proud of, feeling as close to the project as if you were creating it yourself! Whether it's a captivating website or clever marketing, this Talent will touch the heart of your customers. With over 14 years in the IT industry and 7 years helping small and mid-size businesses grow, you can have confidence you've found the right support. Schedule a call or video chat, and let's grow together!
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    Ecommerce Website Development
    Ecommerce Website
    WordPress e-Commerce
    WordPress Plugin
    Stripe
    PayPal
    Website Customization
    Yoast SEO
    Elementor
    Landing Page
    WordPress
    Web Design
    WooCommerce
    Search Engine Optimization
  • $16 hourly

    • 5.0/5
    • (5 jobs)
    I have worked with technology and customer service for more than 15 years in a call center environment and 4 years as a technical support freelancer. I specialize in computer hardware, networks and software applications. I also have worked with customer service for a health and fitness company, a tax application solution and a health/insurance company in the US. I am currently working for Cloud Retailer, the best POS (point of sale) system for Beer, Wine, and Liquor in the US for almost three years now. I have experience with the following technologies: 1. Cloud retailer POS and Microsoft RMS (Retail management system). 2. Microsoft SQL, checking data logs. 3. Setting up and troubleshooting PAX card readers. 4. Setting up and troubleshooting peripherals like receipt printers, drawers, scanners and external monitors. 5. Other equipments related to a point of sale system. 6. Used Asana and Freshdesk as CRMs. I work with customers via phone calls, chat and email. As a technical support/ customer service specialist, my experience includes the following: * Troubleshooting of Windows OS related problems (win XP, win 7, windows 10) * General third-party software support (installation, troubleshooting) * Troubleshooting Windows Office related issues * Virus removal * Active Directory - Windows user profile creation - distribution lists creation - mailbox / printer access *Troubleshoot and fix (if possible) peripheral issues (ex Printers) * Logmein, Teamviewer *Ticket management * Escalation * Sales * Clickfunnels * Activecampaign * Wordpress * Zappier Being a consistent performer, I have had the opportunity to work as: * Quality Specialist(QA) - Review calls and transactions - Creating reports in Excel - Interpretation of reports and action plan creation * Sales coach - Coach agents on how to improve sales - Drive the floor to meet sales requirements * Team Lead - Coach agents and create action plans for improvement - Create reports to upper-level management and stakeholders My goal in every transaction is to delight the customer and to help you achieve your business goals!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Troubleshooting
    Incident Management
    Helpdesk
    Computer Skills
    Customer Service
    Customer Support
    Leadership Skills
    Email Support
    Online Chat Support
    Phone Support
  • $175 hourly

    • 5.0/5
    • (38 jobs)
    US-based Salesforce Admin, Developer and Solution Architect | Salesforce HQ Alumni | Salesforce Certified | MBA in Analytics and E-Commerce | 10+ years’ experience in implementation and technical support We may be a great fit if: ►You have a technical issue that you need to resolve with your Salesforce Org. ►You are looking to configure Salesforce to automate your business processes. ►You are new to Salesforce and looking to deploy a CRM for your business. ►You are looking for a long-term partner that can keep your Salesforce org optimized and generating an ROI. ►You are looking to build a custom feature within Salesforce to support your business or sell to Salesforce customers. Working with me you will: ►Have an expert that can configure and implement Salesforce to align to industry best practices. ►See a reduction in issues, work arounds, and overall work hours spent by your sales department making Salesforce “work”. ►Have someone that can understand how your business operates and drive a technical strategy to support it. ►Have someone on call to resolve business stopping technical issues. My Background ►Salesforce Solution Engineer for Salesforce HQ ►Salesforce Technical Architect for two of the Big Four Consulting firms ►Implemented Salesforce Orgs from 2-270,000 users ►95% of my clients do repeat business with me I have experience in: ►Salesforce Sales, Service, Experience (Communities), Marketing, CPQ, and Non-Profit Clouds. Technical Skills: ►AppExchange Application Buildouts ►Salesforce Buildouts ►Call Telephony Integration CTI – Vonage and Twilio ►Custom Data Model Configuration ►Document Management – Conga, DocuSign, and Panda Doc ►Salesforce Cost Price Quote CPQ – Invoices, Ordering, Recurring Revenue, and QuickBooks ►Experience Cloud – Customer Portals, Payment Portals, and Shopping Cart Buildouts ►Flows, Process Builder and Workflows ►Salesforce Forecasting ►Lightning Web Component development and repair ►Marketing Cloud buildouts ►Pardot – Email Campaigns Configuration ►Advanced Reports and Dashboards ►Service Cloud – Case Management, Escalation and SLAs
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Salesforce CRM
    Salesforce Marketing Cloud
    Salesforce Email Studio
    Cloud Implementation
    Salesforce Service Cloud
    Implementation
    Salesforce1
    Salesforce Wave Analytics
    Salesforce Sales Cloud
    Salesforce CPQ
    Salesforce Lightning
    Salesforce
    Salesforce App Development
  • $35 hourly

    • 5.0/5
    • (8 jobs)
    My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.
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    Tutoring
    Game Development
    Software QA
    Customer Support Plugin
    Front-End Development
    Online Chat Support
    End User Technical Support
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I create, maintain, and update spreadsheet reports based on your needs. I have worked in different areas for BPOs, mainly focused on data collection, analysis, and presentation of reports. I have created, and standardized capacity plan files for several companies to improve resources, productivity, and revenue efficiency. I can recognize and recommend operational strategies based on a forecast, KPIs, and business trends per Month, week, day, and at an interval level. • Skills - Data Analysis - Search and Summarize Data - Capacity Planning / Staffing - Client Assistance, Call Center Technical Support, and Customer Service oriented - Native Spanish and Advanced English written and verbal • Proficiency in the following tools - Google SpreadSheets - Google Hangouts and Mail - Microsoft Excel - Microsoft Word
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Intercom
    Stripe
    Communication Etiquette
    Customer Satisfaction
    BPO Call Center
    Email Communication
    Data Entry
    Jira
    Phone Support
    Freshdesk
    Microsoft Excel
  • $40 hourly

    • 4.9/5
    • (108 jobs)
    Mathematics and video streaming service developer. 10 years of experience working with streaming. Team building. High availability at the customer's request. Developing with Wowza Streaming Engine, Nimble Streaming, FlusSonic media server, NGINX, and other systems. Developing web apps, WebRTC, video processing, transcoding, and other applications. IPTV Services, Video surveillance, Video streaming platforms, OTT-services. E-learning systems with video, video processing and conversion, load balancing. Building broadcast services and streaming system for video-on-demand, video services with monetization solutions, subscriptions, online video surveillance systems. Providing tech support and developing for the project in Amazon (AWS), Microsoft Azure, and other cloud services. Ads servers and services. Like, Mediatailor, Google DAI, adglare.net. Working with clients worldwide. If required, I have 6 team members for developing and project supporting.
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    HTML5
    Wowza Media Server
    Database Design
    Digital Media Player
    HTML
    Java
    JavaScript
    PHP
    GraphQL
    Video Stream
  • $25 hourly

    • 4.2/5
    • (4 jobs)
    -Software Quality Assurance from the Dominican Republic with 5+ years of experience working with the Agile Scrum / Kanban framework. I specialize in Web and Mobile apps (iOS / Android) testing. Some of my responsibilities are but are not limited to: ● Ensure that all phases of the development life cycle meet the established quality standards (Analysis, Design, Development, Testing, Integration, Installation). ● Improve existing quality standards and / or create new standards. ● Document the evidence of the tests done. ● Give feedback on tests. ● Identify the weak points of any phase of the development life cycle to optimize it in the next delivery or sprint. ● Install the objects (database, frontend and backend) in the quality environment (test environment) and validate that the client's requirements work correctly. ● Develop, maintain, and execute test cases utilizing user stories within Agile Sprints. ● Translate functional and technical requirements into test cases. ● Identify usability issues and functional deficiencies. ● Enter bugs into defect tracking tool (JIRA, AZURE DEV OPS) and follow up for a solution. ● Interact with clients and update progress to team and managers on a daily basis. ● Review project requirements to ensure requirements are testable ● Provide estimates on the amount of time needed to complete testing related tasks within a sprint ● Analyze test output, identifying discrepancies and clearly documenting defects
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Regression Testing
    Black Box Testing
    Software Testing
    Web Testing
    Manual Testing
    API Testing
    Functional Testing
    Bug Tracking & Reports
    Azure DevOps
    Software QA
    Mobile App Testing
    Scrum
    Quality Assurance
    Jira
  • $15 hourly

    • 5.0/5
    • (9 jobs)
    Copyright crusader seeking to rid the internet of infringing content. With a keen eye for detail and knowledge of DMCA procedures, I am a skilled takedown specialist ready to protect the rights of content creators. From reviewing content to issuing takedown notices and tracking progress, I am dedicated to ensuring that infringing material is removed from the web quickly and efficiently. Let's work together to make the internet a safer and more lawful place for creators and rights holders. Let me help you with the following ✅ Search Engine Removal - Google Delisting and Google Image Removal - Bing Delisting ✅ Ecommerce DMCA Removal - Lazada - Shoppee - Etsy - Amazon - Shopify ✅ Social Media Content Removal - Reddit - Facebook - Tiktok - Twitter - Instagram - Vk ✅ Adult Social Media Leak Removal - Onlyfans - Patreon - Fansly ✅ Video Online Sharing Platform Removal - Youtube
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Copyright
    Legal Assistance
    Legal
    Administrative Support
    Intellectual Property Law
    Intellectual Property Protection
    Legal Consulting
    Legal Research
    Online Research
    Intellectual Property Consulting
    Email Support
  • $15 hourly

    • 5.0/5
    • (23 jobs)
    Freelancer since 2014 and customer support for 14 years. I am results oriented, dependable and a professional with a solid performance track record.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Helpshift
    Shopify
    Shopify Apps
    Gmail
    Customer Service
    Helpdesk
    Online Chat Support
    Email Support
    Zendesk
  • $10 hourly

    • 5.0/5
    • (18 jobs)
    Exceeding expectations, not just meeting them! 🌟 Perfect 5-star feedback on projects 🏅 Been in several industries for 12 years now ⏰ Remarkable 22K worked hours! (And counting) 💯 Impeccable Job Success Score 🏆 Expert in Chat, Email, and Phone Support + Complaints and Escalation Management ⭐️ Team Management experience Here's what I can do for you: 🔥 Sales 🔥 Virtual Assistance 🔥 Customer Service 🔥 Lead Generation 🔥 Community Management 🔥 Appointment Setting 🔥 Social Media Management 🔥 Reservations Assistance 🔥 iGaming 🔥 Claims and Dispute Management 🔥 Escalations & Complaints Resolution Think I'm the ONE to elevate your business? Let's talk! ✅ If you're interested... 💬 Send me a message... 📞 Let me know your preferred time for a phone call - I am available most of the time! P.S. Here are some of the tools I use: - Freshdesk - Freshcaller - Gorgias - Zendesk - Shopify - Salesforce - Hubspot - Live Agent - Microsoft Office (Word & Excel) - Slack - Discord - Facebook, IG, and Youtube - MS Outlook - Google Drive - eCommerce tools - Notion - ClickUp - Opencart - Wordpress and Elementor - LinkedIn Sales Navigator I'm not just a service provider – I'm your partner invested in your success. Let's build something great together! 🤝
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Supervision
    Lead Generation
    Content Writing
    Email Marketing
    Multitasking
    Customer Support
    Administrative Support
    Customer Service
    TSR
    Phone Support
    Online Chat Support
    Zendesk
  • $25 hourly

    • 4.8/5
    • (28 jobs)
    ✅ Meticulous attention to detail and a knack for fostering seamless collaboration among cross-functional teams. ✅ Committed to excellence, poised to elevate your marketing initiatives with strategic planning and efficient execution. ✅ Proven track record of efficiently managing marketing initiatives from conception to execution.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Time Management
    Management Skills
    French
    Team Management
    Shopify
    Administrative Support
  • $75 hourly

    • 4.8/5
    • (4 jobs)
    Proven success in providing end-user support, multi-platform network operations support, and program management. Possess broad cross-functional leadership experience with keen ability to improve processes and integrate technologies to achieve stakeholder satisfaction. Highly adept with software applications, software tools, operating systems, network configurations and hardware platforms.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Linux
    SaaS
    DevOps
    Microsoft SharePoint Administration
    Microsoft Active Directory
    Microsoft SQL Server Administration
    Microsoft Teams
    Office 365
    Microsoft Exchange Server
    VMware ESX Server
    Windows Server
    Microsoft Azure
    Microsoft Server
  • $50 hourly

    • 5.0/5
    • (46 jobs)
    As a Technical Support Specialist for Microsoft, my strengths and skills include: In-depth knowledge of Microsoft software and products, including Windows OS, Office Suite, and Azure cloud services. Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues effectively. Strong communication and interpersonal skills, allowing me to interact with customers and team members efficiently. Ability to work well under pressure and prioritize tasks effectively to meet deadlines. Some of my notable projects and accomplishments include: Successfully resolved over 100 technical issues per week, maintaining a customer satisfaction rating of 95% or higher. Developed and implemented a new customer service training program, resulting in a 25% increase in first-call resolution rates. Completed a Microsoft-certified training program in Azure cloud services, expanding my knowledge and expertise in the field. My education background includes various Microsoft certifications including Windows and Office products. Overall, I am a dedicated and experienced Technical Support Specialist with a proven track record of delivering high-quality customer service and resolving complex technical issues.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Office 365
    C#
    Data Migration
    DNS
    Cloud Migration
    HTML
    Microsoft Power BI
    Microsoft Azure
    Microsoft Windows PowerShell
    Microsoft Exchange Online
    Python
    Microsoft SharePoint Administration
    Microsoft Active Directory
  • $25 hourly

    • 5.0/5
    • (8 jobs)
    Experienced team manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Educational Technology, Management, Leadership, and Critical Thinking. Strong information technology professional.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Leadership Skills
    Customer Service
    Project Management
    Bilingual Education
    Public Speaking
    Problem Resolution
    Online Chat Support
    Critical Thinking Skills
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How to Hire Top IT Support Specialists

How to hire IT support specialists

From mobile apps, to IoT devices, and SaaS platforms, technical products require technical solutions. If you’re looking for a specialist who can help you continue to deliver a seamless customer experience, a tech support representative can help.

So how do you hire tech support? A big part of finding the right tech support agent for your needs lies in the type of software product or service you’re looking to support. Need help with your ecommerce platform? Then you might require experience with Shopify. Selling a physical product such as a network router? Some basic knowledge of the software and hardware may be required. Asking yourself questions like these can help you get specific about your needs.

How to shortlist tech support specialists

As you’re browsing available tech support consultants, it can be helpful to develop a shortlist of the specialists you may want to contact and interview. You can screen profiles on criteria such as:

  • Technical fit. You’re looking for profiles that have the skills, technologies, and platforms used by your business.
  • Professionalism. Remember that tech support will be the face of your business when customers have technical issues with your product.
  • Feedback. Reviews can reveal any red flags about how a tech support specialist will treat your customers.

Once you’ve narrowed your list of candidates, you’re ready to conduct the interview which will lead you to your ideal tech support agent. Here are some sample tech support interview questions:

  • “Describe your troubleshooting process.” Technical support is crucial to customer retention. You want to know that they’ll be able to gather details, document issues, diagnose problems, and send data to the technical team.
  • “Explain a time you handled a difficult customer, how did you handle it?” Nothing like a personal testimony to tell you if your tech support agent can remain calm and de-escalate tense situations.
  • “How familiar are you with [insert technology here]?” They don’t have to be a developer or an engineer, just familiar enough with your products and services to know when to solve an issue and when to pass it on to the technical team.

How to write a job description for a tech support specialist

Now that you have a clear picture of the type of tech support you are looking for, it’s time to write that job post. Provide enough detail for a specialist to know if they’re the right fit for the job.

An effective tech support job post should include:

  • Scope of work: From problem diagnosis to tracking bugs and relaying them to the development team, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a shorter or larger project.
  • Background: Translate your tech support needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here.

Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

TECH SUPPORT FAQs

What is tech support?

Tech support consultants deal with common IT related issues for your product or service, such as failed installs, lost passwords, misconfigured settings, and software bugs. Whether it’s via phone, email, live chat, or other tools, it’s tech support’s job to field technical questions from the end user.

Here’s a quick overview of the skills you should look for in a freelance tech support consultant:

  • Customer relationship management
  • Strong communication, problem-solving, and troubleshooting skills
  • Familiarity with in-house ticketing systems such as Zendesk
  • IT fundamentals: desktop support, managed hosting providers, computer networks, etc.
  • In-depth knowledge of the specific technologies behind your product or service

The tech support specialist strikes a critical balance between people skills and technical know-how.

Why hire a tech support specialist?

If you want to find a top tech support consultant, it helps to get specific about your needs. There’s a big difference between offering tech support for a mobile app and a refrigerator. Are you looking for tech support for an ecommerce site based on Shopify? Or is this a hardware product that requires familiarity with microcontrollers and system-on-chip (SOC) devices? Different products and services will require different levels of technical skills, which can have a direct impact on cost.

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