For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.
LogMeIn Rescue Job Cost Overview
Typical total cost of oDesk LogMeIn Rescue projects based on completed and fixed-price jobs.
oDesk LogMeIn Rescue Jobs Completed Quarterly
On average, 0 LogMeIn Rescue projects are completed every quarter on oDesk.
Time to Complete oDesk LogMeIn Rescue Jobs
Time needed to complete a LogMeIn Rescue project on oDesk.
Average LogMeIn Rescue Freelancer Feedback Score
LogMeIn Rescue oDesk freelancers typically receive a client rating of 5.00.
I worked for my previous employer for over 8 years as an office manager where I helped to organize 2 office moves with minimal impact on patients. My daily task included medical coding and billing, referral coordination, English/Spanish translation and patient data entry among other basic office duties. I am known for my attention to detail and organization. After moving to San Antonio in 2010, I was happy that I was still able to work for my employer in Chicago virtually. I loved the idea of staying home with my kids while I worked but as all things, it came to an end when she decided to retire in mid 2011. Since then I have been actively looking for another virtual job. I would like a job where most of the communication is via join.me, gotomeeting.com (or other similar free online meeting sites), e-mail and/or texts. Because of the noise level in my house, phone communication may be a bit difficult.
For the past years I have branched out to Customer Service taking on Technical Support, Customer Support, and Call Quality Assurance posts for multiple Technical Services provider companies. It is during these times that I have developed excellent inter-personal skills, task management, and business insight. My core strengths lie in the fact that I am well versed in a wide array of I.T. related skills including, but not limited to: Desktop OS system support, deployment, and maintenance, VOIP systems such as Five9, Avaya OneX, etc., CRM Systems such as Salesforce, Ninjato, etc., Call Management software such as AVAYA CMS. I am also very handy with productivity tools such as Microsoft Office, Google Docs, OneDrive, Dropbox, etc. These are only some of the strengths that I possess, and I know that I can bring much more to the table when given the chance.
- Tactful, Innovative, Social person, Work in group, Work under pressure, self motivated, self learning. - Strong problem solver who can design solutions and assist developers with issues. - Great sense of responsibility, Attention to details. - Familiar with optimization techniques - Can think outside the box.
A career focused IT professional with strong knowledge in server and desktop administration, networking, and data analytics. During the day I oversee IT operations of a 120+ employee multinational logistics company. Over 4 years of IT experience in various environments. When I'm not typing away at the keyboard and the weather is fortunate, I enjoy mountain biking and racing. I'm looking for some new IT challenges and sources of experience.
Able to work fast and efficient, I do my absolute best to provide a service for any jobs that are needed. I have extensive working knowledge of computers and Office applications. I have completed my ACS (Attestation of college studies) degree in micro-computing and networking. I am very proficient with a keyboard, have a working knowledge of email, data entry, virtual assistance, and other computer related jobs. I work well in a team environment, but I can also perform just as well autonomously. I have access to multiple working computers, internet, and telephone. I am available anytime, and willing to negotiate any terms you have. Looking forward to hearing from you.
In my years of experience as a Technical Support Representative under Customer Service Department, I have developed an attitude in work with enthusiasm towards difficult customers and how to analyze the given situation and found the root cause of the issue and developed a positive solutions that is both mutually beneficial to the Customers and the Company. I also developed office, marketing, communication, quality assurance and customer service skills that I can use to provide excellent service to you and to your business. I continuously mold myself to be a highly competitive individual to be qualified in every task that will be given to me, therefore identifying my capabilities. I am willing to learn and explore new things to discover my full potential. I aim to give 110 percent to achieve my goal in the work that will be delegated to me.
I worked as a Customer Service/Technical Support Representative for an Australian Telecommunications Company for more than four(4) years. As a Technical Support Representative, we are considered connection specialists for ADSL and wireless(mobile broadband) internet connection. We walk the customers through basic troubleshooting steps to get their connection up and running and in tiptop shape. We offer technical support over the phone or via remote access using the LogMeIn program. This entails getting their wifi devices connected to their network and assisting them with their emails by configuring the POP server settings. Establishing rapport and customer satisfaction are my strongest assets. My customers feel comfortable communicating with me and I make sure they feel confident that I am the best person to help resolve their concerns. I have received many commendations from my customers and I have been told numerous times that I am the best consultant they have ever encountered or dealt with. I also received a Recognition Award for my Exemplary Display of Customer Advocacy from the company's Executive Director of Service Delivery.
Technical Support: • Application installation, maintenance and monitoring functions to ensure that both functional and business specifications are met. • Stay current with system information, changes and updates by providing training and knowledge transfer regarding new/modified process that was implemented after the deployment of new release. • In-depth root analysis about the reported issue, by providing alternative solution, investigation, traces logs, and ensuring database integrity, considering both back-end data and front-end accessibility for end-users. • Gathering and analyzing user\clients’ needs for business requirements to determine feasibility of design within time constraints. • Design, develop and modify customized templates based on the customer requirements. • Provide assistance to other L2 team, if they require further investigation for integrated application on XPP such as EDI, EDI for All, IFS and SI. • Checking all post deployment issue and making sure that there is address accordingly as it might have a big effect in production after the deployment of the new release. • Replication of reported issue in, direct application testing and validation of procedures • Store, retrieve, and manipulate data for analysis of system capabilities and requirements. • Work with release coordinator and development to investigate complex issues, identify and implement solutions to re-occurring problems. Customer Service: • Handles inbound calls,chat and email from LinkSys clients on installing/troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem. • Receive incoming calls for processing of customers’ requests for replacements of LinkSys products to ensure customer’s requirements are satisfied. • Handles by processing Return Merchandise Agreements (RMA)/replacement requests thru filling up request form on name, shipping address, date/place purchased, model #, credit card information and sending it to Head Quarters; complaints from technical support; status of replacements and orders and rebates in a timely manner to ensure consistent and high quality customer service. E-mails to Customer Service Urgent Support for complicated cases. • Meets KPIs of ACD time of 5 minutes per call; and a QA grade of at least 90% by adhering to the call handling process of gathering complete information, opening and closing spiels, customer service, enthusiastic and lively voice, English proficiency and first call resolution to provide quality customer service.