I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.
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19 Years of various responsibilities, as Virtual Assistant, Project Manager, Virtual Team Manager, Expert Translator (English, French and Arabic), Software Localization Specialist, IT Specialist, Technical Support, Virtual Recruiter, Owner & Director of a Study Office for Data Processing, Online Scam & Fraud Investigator. Freelancing is not a hobby or a second job for me, it is my full-time job. Which means high availability & the resources to turn a project into a success. I am interested by all kind of tasks that I can do according to my skills, attempting always to offer innovative & high quality work. I am a conscientious, enthusiastic & highly motivated person who is reliable, responsible & hard working. With high level of detail orientation & the proven ability to achieve targets & results. Able to adapt quickly & positively to challenging situations whilst remaining calm, focused & positive. Mature with an outgoing, friendly personality. I believe my experiences will bring significant benefits for any IT or Non IT organization. I am actively looking for full-time opportunities which will help me to build and enhance my career to further higher level. Thanks for your time & attention in advance. ____ +Areas Of Expertise: I am very familiar with most of the online management tools either for projects or for teams, for organizing work & meetings or for doing follow-up for tasks, projects, milestones and goals. When it comes to the translation area, I provide Translation Based Keywords, and SEO friendly translation for the following pairs: English to French/Arabic Arabic to French French to Arabic +Area of Translation: -Expert in Software localization: Menu, Dialog boxes, Options, Help, Adversity, Tutorials, etc. -Technical documents (computer & software area.) -User guides for IT equipment, network hardware & software (devices, servers,screens, etc.) -International Tenders within the IT field for governmental or private agencies. -Commercial listings for electronic stores. -Tools for teaching & learning languages (texts, exercises, tests, courses, etc.) Proofreading French and Arabic content. +Operating Systems: The following Windows versions: (3.x-9.x-NT-2000-Me-XP-2003\Server\AdvServer-Vista-Seven-Eight) The following Linux distributions versions (gnome/kde): Ubuntu, Fedora, Linux Mint, Kali Linux, Wifislax +Software : Microsoft Office (All versions since version 2 under MS-DOS until version 2010) Open Office Libre Office Microsoft Front Page Microsoft Expression Web PoEdit OmniPage professional +Online Tools: Basecamp Wrike Asana Highrisehq Cisco Meraki Dashboard DropBox Google Apps +Other Skills: *PC troubleshooting Hardware/Software (Installation, Configuration & Administration): Identifying problems, troubleshoots, providing assistance & advice to end-users Installing, maintaining & upgrading Software & Operating Systems Providing support on other IT issues Testing Software functions & providing reports when asked *Customer Service Representative *Technical Support *Administrative Support *Virtual/Personal Assistance *Web Research *Data Entry (CMS, E-Commerce, online forms, ...) Speed: 74 wpm / 330 kpm. *E-Commerce implementation & customization. +Office Equipment: PC Quad 3 GHZ 64 Bit - RAM: 8Gb - 2HD: 500Gb each - Video Card Memory: 1Gb LED Screen 23”. Laptop i5 64 Bit - RAM: 4Gb - HD: 250Gb - V. Card Memory: 1Gb Android Phone Internet ADSL 4Mb. Webcam + Stereo Headphone
I would like to contribute my 16 years of experience providing technical support, help desk, and Managed IT Services to users all around the U.S. I have excellent customer service skills as well as troubleshooting skills. I am also a Microsoft Certified Professional (MCP), Network + Professional, and Microsoft Certified Technology Specialist (MCTS). Some of the things that I have expert knowledge in are printers, network connectivity issues, software support, hardware support, Alitris, Active Directory, SharePoint, Servers, VPN, Remote Monitoring, GoToAssist, SMS, Remedy, Virus Removals, PC Optimization, Windows Errors, and so much more. My rates are negotiable and we can even agree on a flat monthly rate if that works better for you. I will not let you down. Look no further. My remote technical support abilities are superior. Simple and Affordable IT Solutions for Small Businesses Fixed, predictable monthly fee for all services with no surprises or hidden costs! Remote Monitoring and Management Help Desk Services Microsoft Office Support Hosted Exchange Online Web Protection Lync 3rd Party Applications Support (Any software or applications that you use, we can provide support) Active Directory Support (password resets, creating user accounts, assigning permissions and more) Exchange Server Support (creating user accounts, creating email accounts, creating distribution groups and more) Microsoft Azure Support Email Setup/Security Mobile Device Setup/Support Unlimited Phone/Email/Remote Support Managed Antivirus and Security Managed Online Data Backup Asset Management Preventive Computer Maintenance Patch Management Third Party Vendor Management Service Level Agreement (SLA) VOIP Services and Support - very low phone plans for your office Reports on tickets submitted at the beginning of each month I can also setup and support Cloud Services such as Office 365, Google Apps, Dropbox, and others. I do it all for a low flat monthly rate. No surprises! Your business does NOT have to be local. I offer these services to businesses out of state as well. My Small Business solutions can be done remotely.
In 13 years of experience, I have developed my troubleshooting, installation & maintenance skills in both windows desktop and server via local or remote access including the new technology of Intel which is the Intel vPro. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
For the past years I have branched out to Customer Service taking on Technical Support, Customer Support, and Call Quality Assurance posts for multiple Technical Services provider companies. It is during these times that I have developed excellent inter-personal skills, task management, and business insight. My core strengths lie in the fact that I am well versed in a wide array of I.T. related skills including, but not limited to: Desktop OS system support, deployment, and maintenance, VOIP systems such as Five9, Avaya OneX, etc., CRM Systems such as Salesforce, Ninjato, etc., Call Management software such as AVAYA CMS. I am also very handy with productivity tools such as Microsoft Office, Google Docs, OneDrive, Dropbox, etc. These are only some of the strengths that I possess, and I know that I can bring much more to the table when given the chance.
By providing an exceptional customer service experience to customers, this is what I do best. Call me Jerold and I am an experienced Technical / Customer Service Specialist, both for voice and non-voice support. I've done Remote Desktop Service, phone support for Technical / Customer Service, Email and Chat support. And I did them all very well. I am the type of who works meticulously hard to deliver a job well done. In all the years of my working life, I have developed and gained the patience and open-mindedness in understanding people. No matter what form of communication (voice or non-voice), I have dealt with them fairly, sincerely, understanding and with utmost respect. I got the knowledge and perseverance to translate that understanding to a resolution that’s beneficial, to my customers and the company I represent. Most of the time, the delivery of that resolution creates an exceptional experience and a very satisfied the customer. I am hardworking, responsible and reliable for the people (my customers) I serve, and to the company I work for. I work well with people. I have the maturity and wisdom that gains the respect of my peers. I got the eagerness and passion of learning new things. I want to be a contributing factor for your company in getting the job done and delivering results.