I have been a Technical Writer since 2006. Working with some great organisations across diverse speciality areas in Australia, I have greatly enjoyed creating technical and business documentation for multiple audiences. I have been involved in planning, prioritising, designing and creating technical documents such as User Guides, Online Help, Troubleshooting Guides, Release Notes, Policies, Procedures, Work Instructions and Quick Reference Guides. Specialties: Technical Writing, User Documentation, Process Documentation, Policy and Procedure Writing, User Requirements Analysis, Online Help, Developer Documentation
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Microsoft Dynamics CRM Certified Senior Consultant Results-driven CRM Management Consultant with more than 20 years’ CRM experience in SMB environments. With a passion for helping clients streamline and manage business systems and relationships through process design, meaningful metrics and ongoing support for top-down culture change management, my focus is business impact and results. Qualifications • Deep conceptual and practical knowledge of CRM strategy, concepts, practices and tools • Successful record of full life cycle, upgrade and repair of client CRM deployments in SMB traditional and non-traditional CRM environments • Proven ability to upsell and retain business with existing clients by building superior relationships and providing value added service • Dynamics CRM 2013/2011/4; salesforce.com; sugarCRM; ACT!; Maximizer; Pivotal • Microsoft Dynamics Certified Professional MB2-866, MB2-868. Attributes • Analytical, creative visionary who translates strategy into practical solutions • Self-starter able to capable of handling multiple tasks, shifting priorities and non-structured work environments • Confident, professional and open; clear-thinking and calm under pressure • Excellent verbal, written, presentation and facilitation skills comfortable with technical and non-technical clients
I am perfectly capable of taking high-level project description, asking the right questions, making independent decisions and seeing the project through efficiently in a timely manner. I have 15+ years of experience as a Business Systems Analyst and MS-Access/VBA developer. I have single-handedly prioritized, managed several projects simultaneously often through changing business needs. I am happy to chat on Skype anytime to discuss your project.
Over the past 7 years, I have had experience in mostly customer service positions including leaderships roles in my school and community. I am an experienced business office assistant with a unique combination of administrative and accounting experience, business leadership, technical support, and great customer service to lead the delivery and implementation of any business. The current company I am with has help me grow tremendously as far as my accounting experience, customer service, and administrative roles. My desire is to always grow no matter where I am in life. I am seeking a job that not only allows me to expands but requires it.
I have worked on C#/.Net, PHP, Java, Sql Server, MySQL, Oracle, HTML and DHTML in my career of three years. I have developed different application for banks and Oil Companies situated in UAE region as well as applications for companies situated in Pakistan. I have also developed sales and inventory system for small business companies. I specially consider OOP in designing my software. My key areas are Databases, Object Oriented, Reporting. Currently working in Dubai for Local Based Company.
Self-motivated with strong critical thinking, writing, problem solving, and results-driven talents. Team player and innovative thinker. Conversationally fluent in Spanish and public notary. I can assist with many administrative tasks needed, such as word document creation and editing, power point and excel work. Whatever I work on, I strive to do my absolute best work. After a several years of working in the corporate world, I decided to transfer my skills to assisting individuals online. Having more time at home allows me to be the best assistant, mom, wife and friend, while still advancing my career. I love working and look forward to assisting you!