Online Help Providers

Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On oDesk, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on oDesk for free!

Online Help Job Cost Overview

Typical total cost of oDesk Online Help projects based on completed and fixed-price jobs.

oDesk Online Help Jobs Completed Quarterly

On average, 35 Online Help projects are completed every quarter on oDesk.

35

Time to Complete oDesk Online Help Jobs

Time needed to complete a Online Help project on oDesk.

Average Online Help Freelancer Feedback Score

Online Help oDesk freelancers typically receive a client rating of 4.69.

4.69
Last updated: April 1, 2015

Popular Online Help Searches

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Andrew R.

Andrew R.

Independent Engineer

Russia - Last active: 01/23/2014 - Tests: 2

I prefer for consulting services for scalable and complex solutions. Ready for complex work in multimedia area. Professional extensive knowledge in different areas: • Video/photo/image restoration/design: http://snovidenie.com/windmotion/ • Music/sound design and restoration. http://snovidenie.com/ • Music: http://trancein.com/ • HTML5/CSS3/PHP experience (no frameworks please): http://atrise.com/php/script-debugger/ • Windows system software development (C++/Delphi): http://atrise.com/ • Complex solution consulting: http://namerenie.info/methods/mnogomernoe-myshlenie/ • Russian market psychology. SEO. I am an expert on human interaction with computer and social systems. I have extensive knowledge in the field of social psychology and Neuro-Linguistic, certification and training in the field of human development, advertising and hypnosis. I started as a programmer with a system programming in 1996, participated in the development of high-speed data access systems including a SQL server core. Later I became interested in the development of programs for web and design. Now I have consulting and training knowledge for people in the field of personal development and personal growth, finding solutions to complex problems in a lack of information. Also, I understand the problems of the human-computer interaction and human-human social networks. As a software developer I have computer programming experience in: realtime system design, Win32 (GDI, MT, TCP/IP), binary and text data parse and retrieving, design of special data access algorithms, cache subsystem. Creative skills: Photo restoration and image design. Very good video restoration knowledge using Avisynth. I have own restoration software. I have great knowledge in PHP/HTML5/CSS programing and design. I wrote music (VST/VSTi), sometimes I like to play for themselves.

$33.33 /hr
0 hours
0.00
Ken Haynes

Ken Haynes

Full Project Lifecycle Developer / Project Manager

United States - Last active: 08/07/2014 - Tests: 4 - Portfolio: 2

Extensively experienced (33 years), innovative professional with broad expertise in harnessing the power of technology to deliver exact business solutions. Deeply respected by employers such as AT&T and clients that include General Electric, Reuters and the London Stock Exchange for tenacity and dedication to excellence in completing challenging projects on time and within budget. Exceptionally resourceful—consistently able to identify practical IT solutions where others have failed or deemed impossible. Differentiated by: • Career history that combines IT experience and an extensive interest in computer security and forensics. • Well-honed technical, communication and interpersonal skills complemented by a fair and effective management style. Skilled at leading, mentoring and motivating others. • Developer Member of the Association of Software Professionals. • Fellow of Britain’s Institution of Analysts and Programmers (IAP), an honor reserved for professionals who have made extensive IT contributions to business. Testimonials: https://kenhaynes.com/testimonials Further career details: http://www.linkedin.com/in/kenhaynes More about me: https://kenhaynes.com/about Twitter: https://twitter.com/kenhaynes_it My latest software development project: https://pcferret.com My PCFerret Facebook page: https://www.facebook.com/PCFerret My PCFerret Google+ page: https://plus.google.com/+PCFerretSoftware My PCFerret YouTube: https://www.youtube.com/user/PCFerretSoftware

$33.33 /hr
0 hours
0.00
Bernadette Mckoy

Bernadette Mckoy

Mrs.

Belize - Last active: 04/03/2014 - Tests: 2

Working over 11 years in the administrative pool, I am well experienced and qualified in administrative duties. I have excellent typing skills. My aim is always to offer professional service. I am willing to put in as much hours as needed to get my job done. I am internet capable,and familiar with softwares like: Microsoft Word, Excel, Publisher, Coreldraw, Adobe Photoshop, Pagemaker etc... Hire me, you will have no regrets.

$3.33 /hr
137 hours
4.96
Neeti Dey

Neeti Dey

Professional Maths and Science tutor

India - Last active: 1 day ago - Tests: 5

HELLO I am an engineer and I am presently working online to teach kids of different grades.I can teach different subjects and can give assignment help. I have been making worksheets since last 2 yrs. Being a maths and physics lecturer, i can solve maths problems also. I am in teaching industry for last 7 yrs. I teach mathematics and science online. To ensure results, I follow some rules... 1. I do not start the next topic till I am sure that the student has understood the previous topic. 2. I do weekly assessments to ensure student's understanding. 3. I keep parents in the loop. 4. I give regular home work to make sure that that the students are revising the topic after the class.

$8.00 /hr
204 hours
5.00
Vijayalakshmi V.

Vijayalakshmi V.

Pulomas

India - Last active: 5 days ago - Tests: 4 - Portfolio: 10

Redefining the change...Pulomas- the Wordsmiths and Techno-neuromancers with Samurai skills in technical writing, user manuals, PowerPoint, Word, Excel, Content writing, Design, Multimedia and admin jobs, backed by more than 15 years of experience on the global grid. We specialize in providing services of writing and creating Online Help, Web Help, User Manuals, ebooks, blogs, User Guide, Audio & Video Transcriptions, Getting Started Manual, Installation Guide, Admin Guide, PowerPoint Presentation, White Paper, FAQ, Training Manual, Trainer's Guide, Test Documents, Release Notes, Tech Reports, API Guides, Test Templates, Test Specifications, and Software Specification documents.Some of the projects successfully completed by us at Elance and Odesk: 1. ITapp AppCenter – Online Help for cloud based platform for provisioning, configuration, management and delivery of applications and infrastructure. 2. Storan –Dr.Explain based online help for medical record review platform for managed care plans, physicians, hospitals and service bureaus. 3. SystemX – Online help for an accounting ERP application. 4. Patient Sites – User Guide for CMS based application for managing and publishing physical therapy websites. 5. AlbaSpectrum Alba 360 – User guide for workflow management application. 6. Xcellence Mining RiskView Template – User Manual for application on managing risks. 7. AssetAware – Madcap Flare Help for Asset Tracking and Managing Application. 8. BackAzimuth – Online Help for Advanced Keyword Management Software. 9. Champ – Zendesk based online help for a broadcasting and channel management software. 10. SoftNAS – Online Help created in Dr. Explain for Cloud based Enterprise NAS for VMware, Hyper-V and Amaxon EC2. 11. Streamline Shipping – Robohelp based Online Help for salesforce.com implemented Shipping ERP application. 12. POS Hotel – CHM help for POS based hotel management ERP and CRM application. 13. AutoMainten – Online help for workflow management for auto servicing agencies. 14. eCHDP – Zendesk based Online Help for a complete platform of Managing and Tracking PM160 Forms from their inception to e-billing and payment tracking. 15. Plexes – User Guide for broadcasting software for multiplexes. 16. FioBooks – WordPress based online help for managing clients, estimates, invoices and accounting. 17. Vansah – WordPress based online help for a testing and simulator application. 18. BizCredit – User Guide and training manuals for online business credit management application. 19. PrestaShop – Online Help for Ecommerce Solution for Online Stores application. 20. SecureW2 – Online help for cloud based management portal for Care Maintenance and Support. 21. bFlowMedical – Webhelp for Medical Billing and Claims Management application. 22. PureWave Leo 500 – Installation and User Guides for a Constellation LTE Base Station. 23. PureView EMS – Installation and User Guides for Element Management System for Base Stations. 24. LeasePlan – User Guide for Platform for Managing International Auctioning of Used LeasePlan Cars. 25. Maples – Corporate Business & Product Demonstration Presentation on the MapOptis content based imaging solution. 26. MavSocial/Maventus – UserVoice based Online Help for Campaign Marketing and Business Management application. 27. MicroLogic – User Guide for Automobile Servicing Application. 28. MillinMedical – User Guide for Platform for Managing Patients, Appointments, Medical Billing and Insurance Claims. 29. QuietCool – Installation and Administration Guide for Classic Line for Clean Air Legacy 30. PMBOK 6 Sigma – A complete set of training material including Facilitator Guide, Student workbook and PowerPoint presentation for a Week Long Training Programme 31. Q-ARS – HTML Help for Mobile Cloud (QR-code) Based Audience Response System. 32. RapidABC – Zendesk based Online Help for Costing and Accounting Application. 33. Razient - Uservoice based Online Help for Global Incidents’ Tracking Solution. 34. NFS Guide – A complete guide on NFS. 35. WP Theme – Online help on WordPress themes. 36. Rtoknowhow – User voice based online help for an Australian application for registered training organizations with multi-user intelligent solution. 37. MS Project 2003 – A complete detailed guide on MS Project 2003. 38. EdgeDashboards – User Manual for a Business Intelligence Dashboard Application. 39. NOVAKON iFaceDesigner – User Guide for enterprise platform of designing HMI products. 40. Simplessus – Online Help created in Dr.Explain for a set of Cloud based SAAS packages such as ERP, Contract Management, Online File Storage, CRM, Project Management, Content Management and SEO Packages. 41. Crowdvox - Wiki based Help for a CMS based advance backend system for managing Paid Listing services 42. EducationKonnect -User manual, documentation and online help for a cloud based K-12 application.

$16.67 /hr
272 hours
4.78
Vickie Lee

Vickie Lee

Executive Virtual Assistant

United States - Last active: 5 days ago - Tests: 10 - Portfolio: 9

Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. As Executive Assistant/Office Manager to the President and Vice President of Liberty Capital Investment Corp. I streamlined operations and reduced costs by consolidating operations and negotiating competitive rates with service providers. Additionally, while serving as an Assistant to the Compliance Officer I facilitated the implementation of a new filing system to be able to track all records and stay in compliance with City, County, State and Federal laws and regulations. I would like to continue doing this working from home. Further qualifications I offer include the following: Recruiter for staffing agency and direct company recruitment. Successful track record supporting the efforts of executive-level staff, including CFO's, presidents, owners and senior partners as their Executive Assistant/Office Manager. Managed the LTA and HOME programs. Strong background in all aspects of office management, from scheduling meetings and coordinating travel to overseeing budget. Exceptional Proofreading and editing skills. Accounting/bookkeeping.. Marketing and graphic design skills. Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of day-to-day operations. With excellent organizational and communications skills, an outstanding work ethic and the ability to work well in both team oriented and self directed environments. I am positioned to exceed your expectations.

$16.67 /hr
1,005 hours
5.00
Tariq Rashid

Tariq Rashid

Apple Certified, Mac, Windows and Virtualization S...

Pakistan - Last active: 1 day ago - Tests: 4 - Portfolio: 3

I am Apple Certified Mac Technician, Windows & Virtulaization Support Professional, Windows and Network Specialist. I am experienced and very familiar with Apple/Mac Microsoft, HP, dell and All Major computer and IT Brands products. I have more then 5 years of experience in Apple and Microsoft support. Having experience of Apple authorized service centre and currently i am working Remotely in a IT Company of LA USA as Apple and Windows Support Engineer. Fluent in english speaking writing and listening. And i am familiar with Connect Wise ticketing system and LabTech tool for worry free IT services. Holding a ACMT and lot of support and remote support experience, I offer insightful recommendations on the design, implementation and support of VMware (ESX/vSphere), XSANServer, XSANApp, Mac Professional Support, Windows Remote Desktop Services and Windows Server solutions. I am experienced with Google Apps. From setup and registration through migration and post implementation support. ESXi and WMware Expert.( Mac and other Operating systems in ESXi and VM Virtual environment)

$22.22 /hr
450 hours
4.88
Barbara S.

Barbara S.

Design Expert and Business Consultant

United States - Last active: 12 days ago - Tests: 2 - Portfolio: 4

A masters degree in graphic design and multimedia combined with nearly 20 years of business consulting makes me an essential member of your team. Here's how I can contribute: • Creating professionally designed material - print and web - that is coordinated and helps you stand head and shoulders above your competition • Designing a range of projects such as full-range magazines, flyers, posters, slide presentations (and videos), on-line training material and much more - if you can dream it, I can create it • Assisting with your technology set up like Wordpress site and themes, plugins and other online apps so that your systems are streamlined and supporting your content marketing strategies • Turning your content (knowledge and expertise) into packages, information products or programs • Helping you sell your product with launch and sales campaign strategies • A full range of 21st Century business strategies custom fit to your needs Give me a call and let's discuss how I can help.

$25.00 /hr
84 hours
4.85
Danae A.

Danae A.

QA/ Admin Support/ Customer Service/ Virtual Assis...

United States - Last active: 1 month ago - Tests: 9 - Portfolio: 2

I have extensive customer service experience, excellent computer skills, and impeccable communication abilities. With over 10 years of experience, my strengths would complement your company and be a perfect fit for the qualifications for which you are looking. I have great time management skills and work well with little or no supervision. I have over 8 years of experience working independently from home as a customer service agent in a virtual call center environment. Key strengths of mine are flexibility, attention to detail, verbal and written communication, and exceeding performance outcomes. My strengths also include a strong sense of urgency, confidentiality, meeting deadlines, ability to communicate well with a variety of personalities and the ability to handle multiple tasks. I am reliable, personable, adaptable, and willing to learn new skills. I take initiative when there is work to be done and am great at organizing and prioritizing workloads. I am very excited about the possibility of discussing my interest further and want to thank you for taking the time to review my information. Sincerely, Danae S. Anderson

$11.11 /hr
356 hours
4.58
Angel T.

Angel T.

Junior Web Developer and Designer / Internet resea...

Macedonia - Last active: 6 days ago - Tests: 3 - Portfolio: 3

Hello everyone. I'm web developer and designer with junior experience. I'm also data-entry specialist with decent e-commerce experience. My skills: - HTML - CSS - PHP - JavaScript - jQuery - Wordpress/WooCommerce Graphic design skills: - Logo/Banner design - Business cards - Brochure design I'm a passionate gamer, so testing your games would be my pleasure. I prefer to work both, part and full time. Thank you.

$5.56 /hr
103 hours
5.00