My 6 yrs. experience working in a call center industry as a Customer Service/Travel Specialist/Order Processor, and 3 years experience in a data outsourcing company, helps me in maximizing my full potential in perfoming my job here in oDesk. I have worked with Earthlink, Expedia Travel and Sit-Up Channels account (UK). I have dealt with global clients in the US and UK. My goal is to work in a company where I can contribute my skills, competence and be able to meet the firm's objectives and goals. Delivering the job required in a timely manner without sacrificing quality is my top priority. Note: I am paid by milestone on my 2nd Project here in Odesk, that's why the hours did not reflect, but I have already completed more than 1000 hours.
Order processing Job Cost Overview
Typical total cost of oDesk Order processing projects based on completed and fixed-price jobs.
oDesk Order processing Jobs Completed Quarterly
On average, 29 Order processing projects are completed every quarter on oDesk.
Time to Complete oDesk Order processing Jobs
Time needed to complete a Order processing project on oDesk.
Average Order processing Freelancer Feedback Score
Order processing oDesk freelancers typically receive a client rating of 4.54.
"It's not a matter of how long your experience is, it's a matter of how you internalize and express in yourself what you have learnt in each experience." To get a challenging yet rewarding work responsibilities in the field of Customer Service & Virtual Assistance where I can apply my skills and previous experiences while ensuring to deliver excellent results leading to long term working relationship. My 5 year over all work experiences are mainly focused on customer support/sales and virtual administrative assistance. Those experiences I have, would certainly be a value. For me, my work is more than a job. I am someone who is willing to stay late and work over time just to make sure special projects were taken care of. I am organized with strong independent thinking skills, can work independently with or without supervision, have keen attention to details & able to follow instructions via video tutorials, emails, voice calls or voice files. I always welcome challenges & interested in opportunities promoting growth and offering professional advancement. I am proud to be a team player & a leader, looking for a long term employment where I can be a valued member of the team. I want to be part of the business as it starts to grow, and not like someone who just wants a job. I am honest, hardworking and always take pride in all my works. I am self motivated, can multitask and very resourceful in completing projects with the ability to work calmly under pressure. I am a fast learner, a self starter with a can-do attitude, can take initiative and think outside the box. I am adaptable and flexible in any change should situation need me to. I can recruit, train, monitor and supervise a team if needed. 1.) Able to work for on any required working hours/ timezone. 2.) Can Write and speak English fluently. 3.) Has a good understanding of American culture and customer service expectation. 4.) Has experience in the call center industry specifically on consumer retail telesales, booking/travel and technical support (American Consumers) 5.) Has experience in using Zendesk, Dropbox, Zoho CRM, Evernote, Wordpress, Zopim, Live2Support, Join Me 6.) Has experience in Facebook Marketing/PPC 7.) Has experience in providing customer service via web-chat and email 8.) Has experience in transcription (UK English Accent) 9.) Has experience in web researching and organizing information 10.) Can create training materials (video using Jing or written word doc, gdoc) 11.) Has experience in posting ads on different classified ads 12.) Has experience in Recruiting/ Job Posting / Screening applicants 13.) Proficient in using Google Calendar, Mail, Drive, Map, Store 14.) Can handle proprietary information with discretion and confidentiality 15.) Willing to learn new skills and grow with the company I am willing to get paid low at start, but I know I deserve to have increase as time goes by for doing a job well done. I want to come on board & be working with you long-term.
With more than 5k hours worked on odesk and backed up by good feedback, I can say that I have gained enough experience and continually polishing my skills acquired. My goal is to provide quality services to clients and give them the expression of being satisfied and happy with the work that I have done. My skills in teaching gave me a new perspective of rendering services that is beyond my profession as a teacher. I have gained my computer skills in providing administrative support in my years of experience in teaching. Now, I want to extend my capacity as a freelancer in providing quality services to other people. I believe that the skills that I have develop will be of better use if it is given the chance to prove itself by providing accurate and efficient services that the clients would expect. I am a professional and rest assure that I work professionally and can communicate professionally. But most importantly to work with other people with harmony and cooperation without deteriorating the quality of services rendered.
5 years in Call Center Industry, experienced with customer service, data entry, research, order processing, and fraud analysis. I have worked as a customer service representative for Telstra (Australia's largest telecommunication company) and for a financial company in the U.S. I am eager to apply the knowledge that I have accumulated from the experience and training offered in my previous work, to achieve advanced skills and to acquire knowledge about the position to be applied for. My main goal is to provide customer service at its best and to meet or even exceed clients expectations.
I have considerable and substantial experience in customer relation/support. I have been working in the call center industry for almost 8 years now. Being in this industry for a long time has taught me to work in a fast-paced environment and being a front-liner made me very much comfortable and familiar with regards to transacting to different type of customers. I am used to doing multi task and I can stay focused event if pressure arises.
Being in the customer service industry for almost 4 years now (worked as a cashier in a fast food chain and working in BPO company) helped me a lot to improve not just my self esteem but as well as my communication skills. I learned how to deal with different types of customer and how I can satisfy and DELIGHT each one of them. For me, a good customer service rep knows how to empathize, address to the concern right away, must be knowledgeable of his job, and the last but not the least, LISTEN and UNDERSTAND to customer’s concern. Through the years, I have enhanced my skills and expertise in providing excellent customer service.
I have experience in the field of Customer Service for more than 10 (!) years. My native language is Dutch and I write and speak fluently English and Italian. My strengths are billing, email handling, order process and internet research. I have a degree in engineering but at the moment I am unemployed and available every day from 8 am till 4 pm.
I have been in the customer service industry for more than 10 years with a wide array of experience from financial accounts, technical support to being an IP-Relay Operator. I am flexible, hardworking and have a keen attention to details, making sure that i do everything right the first time. Having been in this industry for quiet some time has helped me develop my skills on how to be more efficient in dealing with the customers needs.
To be able to perform quality works with over 8 years experience in Ecommerce, Customer Service, Social Media Marketing, Data Mining, Research and Office Management using web tools such as Channel Advisor and Zendesk. I fully guarantee accurate, competitive and fast turnover for each and every project I am fortunate to work on.
I was privileged to work for HEWLETT-PACKARD or HP (the world's leading PC manufacturer) for 5 solid years assisting customers on their computers and printers. My responsibilities included, but not limited to, answering presales and post-sales related queries, handling returns/exchanges/refunds/cancellation, problem solving, customer retention, resolving customer complaints, and troubleshooting printers/computers through email and chat. Well-exposed to multi-tasking, as I also engaged in other administrative works (data entry, order tracking, creating service tickets, making follow-ups, and more) while attending to clients. Acted as an SME (Subject Matter Expert) for other agents and took supervisory chats and emails for those that needed urgent action and escalation. I was also connected with MICROSOFT for 2 strong years specializing in customer satisfaction, complaints, sales, creating contracts for Microsoft Partners, and technical related concerns about software over the phone. I am currently working for clients on Odesk as an Email and Chat Specialist/Help Desk Support/eBay Store Manager/Marketing Manager/Gmail Specialist. I do the following tasks: - monitor inbound emails and chats and provide customers with proper resolution in a timely manner - provide shipping quotes - monitor the clients eBay store and their website - manage the clients eBay Store and all transactions - keep an eye on order shipments and send shipping notices to customers - send follow up emails about product quotations, product recommendations, and back-orders using Gmail client. - edit and post real estate product listings on clients social media accounts like Facebook, Twitter, and LinkedIn - manage the clients marketing system (Facebook, Mailchimp, Hootsuite, Twitter, Google+) - reach out to website owners, CEOs, Presidents, or web admins, send them an email about a cancer educational campaign, and request them to link our website to their resource page. Knowledgeable in Windows XP, Vista, Windows 7, Windows 8, Office 2003, Office 2007, Outlook 2003/2007, Salesforce, Desk.com, TOMI, Talisma, NGenera, Magento, Shopify, Zopim, and Kayako Fusion.