Customer service and customer relations molded with the best company training has been my area of expertise and providing them top of the line customer service speaking in a fluent English tone and giving them first hand resolution to their issues and concerns are my primary goal. Being a front liner of the company I work with, I see to it that a high level of service is maintained in each call and create company revenue with a consistency for personal growth and total productivity. I am a person of integrity, credibility, commitment to service, high energy professional, honesty and hardworking, able to work effectively with less training and supervision and consistent to time management.
Outbound Sales Job Cost Overview
Typical total cost of oDesk Outbound Sales projects based on completed and fixed-price jobs.
oDesk Outbound Sales Jobs Completed Quarterly
On average, 539 Outbound Sales projects are completed every quarter on oDesk.
Time to Complete oDesk Outbound Sales Jobs
Time needed to complete a Outbound Sales project on oDesk.
Average Outbound Sales Freelancer Feedback Score
Outbound Sales oDesk freelancers typically receive a client rating of 4.32.
I am a Professional Photographer, a Photo Editor using Adobe Photoshop CS3-CS5, Virtual Assistant, Creative Writer, Internet Researcher, Data Encoder and Customer Service Representative for many years. My core competency is my ability to adjust according to my clients needs and wants, and also to provide excellent job and to satisfy my clients. I do not just follow instructions but I look different ways on how to improve it. I am a hardworking and efficient person who can work with minimal supervision and aim to provide excellent service. I also have the ability to work under pressure, self-driven, multi-tasking, and reliable. I am Knowledgeable in Photography, Adobe Photoshop CS3-CS5, Image editing, Manipulation, Retouching, Video editor, Graphic Designer for tarpaulins, brochures, flyers and business card. Creative Writing for Social Media Sites, blogging, Researcher, Article Writer, and Fashion Description. Also in MS Office programs, such as Excel, Word, Publisher, and PowerPoint.
I have been in the BPO industry for over 6 years now and I have extensive experience working as a collections specialist for an American Collection Company. I have also worked as a technical support representative and as telesales person for an American based software house and handled customer service and sales calls for major American retail companies. Besides this I have also worked for Business to Business portal as Key Account Industrial Manager.
I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.
As a native German with a university degree in International Business and Administration I have been working as a freelance Sales and Customer Support agent for more than twenty years. Now I am bringing my business skills to oDesk and work with great people and companies from around the world. CORE COMPETENCIES German Native - English fluent (100%) - Spanish fluent (95%) Customer Acquisition & Retention Customer Service and Support Communication/Team player Sales Force Development Translation/Transcription Support Customer satisfaction and long term working relationships are the goals I am working for. oDesk messages sent to me are forwarded to my Smartphone, so that you can reach me almost 24 hours per day.
I'm seeking for a stable and full time job which suits my capabilities.For the past 10 years experienced I used to work in different companies where I learned different things that usually applied in my every day commitments. I love mingling with different characteristics and views of people. While learning such new things from them I share what I have in me. My strengths are self motivator,a team player, quick learner and I have the ability to adapt in all types of situations specially problem solving,.
I have been in the call center Industry for 4 years. I dealt effectively with the needs of the customers in a quick and timely manner. I had experiences with Inbound, Outbound and even Chat Support with different campaigns such as Time Warner Cable (new york based) and Dell (US based) for example. And I am doing telemarketing and appointment setting all the time. I have also been doing data entry and web research for 2 years with different companies. I am excellent in verbal and written communication skills. And I have the ability to handle things in a discreet and confidential manner because it's easy for me to deal with people of different personalities.
I have spent the past 8 years accumulating a wealth of skills in customer service, sales, technical support and shared services. My experience has covered various mediums like phone, chat, helpdesk, and email. I have worked with large BPO companies for a variety of clients. As a freelancer working from home, I have been able to do a wide variety of tasks including lead generation, data entry and transcription, customer service and technical support, and shared admin tasks. I believe that a person should balance work and other aspects in life. Hence, my goal in oDesk is to channel my dedication to a satisfying job from home, and have enough time for the other things that make life worthwhile.
Experienced Customer Service Representative Excellent in customer support Wide knowledge on outbound calls and telemarketing Experienced Sales Associate Knowledge over VoIP and CRM Very fluent in English, both written and verbal Very good call handling Excellent listener Very willing to be trained and learn more Very familiar on Microsoft Office tools, Computer literate With a reliable computer and Fast Internet Connection (http://www.speedtest.net/result/2534415055.png)
I am particularly interested in applying for a job engage in service wherein I can explore opportunities for career growth and advancement, specifically a position that will demand a great deal of sense of responsibility, skills and dedicated effort. I have a year of experience in an inbound call center where in I answer customers inquiries about their account and their bill. I also process purchases and accepts payments, activates and deactivates customers account, equipments and services subscribed and helps customers with minor troubleshooting. As for outbound, I have more or less 3 years of experience. I handled different types of campaigns. Some of them are lead generations, verifications and appointment settings and cold calling. I'm knowledgeable in Zoiper, VICIdial and Eyebeam. I'm also a freelance transcriber from time to time. I've been transcribing audio and videos for more or less 6 months now. I'm using Express Scribe, fx and vlc player to effectively deliver and finish the assigned work load. My turn around time for a 30 minute audio file is 1.5 to 2 hours.