With 15 years of exposure in the Customer Service, Marketing & Ecommerce industry, I would like to be an expert and take up stimulating challenges, opportunities for learning and foster my performance ability, to grow up the ladder to the maximum
With 15 years of exposure in the Customer Service, Marketing & Ecommerce industry, I would like to be an expert and take up stimulating challenges, opportunities for learning and foster my performance ability, to grow up the ladder to the maximum and to train freshets for the same.
Have been working as a freelancer in Mumbai in the following fields;
1. Marketing & sales of sizable and branded projects online as well as on field.
2. Training freshets on usage of internet marketing and customer service relative to their work categories.
3. Office skills,Real Estate,Marketing,Sales,Promotions,Branding & Advertising.
4.Soft skills,Language usage, phone etiquette.
Presently working with Collabro9 since November 2011 as Business Development Manager. Collabro9 delivers comprehensive web solutions ranging from custom website design to development of complex web applications. For Details on services offered please log on to www.collabro9.com .
3 Global Services Private Limited. (Mumbai) A captive contact centre of Hutchinson Whampoa U.K. from Dec 2006 to Nov 2007.
The process was called Firepond. The role involved responding to customer complaints via emails and letters, attempts were also made to call the customer before sending anything in writing.
HSBC ELECTRONIC DATA PROCESSING Pvt Ltd. A group service center of HSBC Bank Plc U.K. from August 2004 to Nov 2005 as CSE.
The process was called Front Line Help desk, which was the first point of contact for all the existing as well as new merchants, using the card processing facility offered by HSBC. The role was solving queries about transactions made on the machines and keeping the merchants informed about procedures and rules. Making out bound calls when required and also transfer the call to respective departments depending on the purpose of the call. Writing a log at the end of the call for future references.
24/7 Customer as customer service executive from Dec 2003 to July 2004.
The process was called Credit Protection. The client was M.B.N.A Bank. (U.S.A), the process was to up sell M.B.N.A credit protection to the existing credit card holders.
First Ring India Pvt. Ltd. (Now known as ICICI One Source) as Customer Service executive from June 2002 to Nov 2003.
The process was called Providian this involved convincing the customer to apply for Providian credit cards by filling an application with all details online & reading the terms & conditions on the same call.
The second process was called Health Management Systems operated by Ohio state government. The role included making business to business calls to various insurance companies to verify health information of various individuals and to run a check confirming that all the children were covered under health insurance.
The third process was called Shell Vacations which involved calling residents of Minnesota & inviting them to attend a presentation of various Holliday packages. This included attending inbound calls to guide the customers to the venue of presentation or to change the date and time of appointment.
ISKCON Bangalore as in charge sales & promotions from May 2000 to May 2002.
The role here included purchasing and ensuring sales of antiques, clothing, organic farm products and books for the sales counters at iskcon. Also handled designing, printing and distribution of iskcon books written by Srila Prabhupada founder ISKCON.
- $10.00 HOURLY RATE
NO FEEDBACK GIVEN
- 14 HOURS
- LAST ACTIVE
3 PORTFOLIO ITEMS