In the last 10 years I have supported small and medium sized business clients. Most of the work that was done was configuring end users computers to connect to the internet, configure mail, configure mobile devices and troubleshoot hardware and software issues. I would also manage the network servers (windows small business server) and network devices (NAS, Printers, Plotters)
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For the last 10 years with BPO Industry, I have developed an array of knowledge and skills in supporting different kind of enterprise and business organization via Phone, Email, Chat and Forum.