Work Experience: (From April 2010 to Present) Worked at Inbay Pvt. Ltd. [www.inbay.co.uk] as a system administrator (Business to Business). Joined Inbay as a Technical Support Engineer and got promoted to the position of the technical lead – Technical support team (Business to Consumer), then as a system administrator (Business to Business). Inbay is an organization which provides IT Support services for both Business and Consumer markets in UK and US. Duties & responsibilities; • Providing the technical leadership and subject matter expertise in applicable technologies and serving as a point of escalation for technical issues related to specialty. • Identifying, diagnosing and providing timely resolution for level one, level two and three user inquiries. • Identifying risks & issues and taking ownership to deliver appropriate resolutions. • Producing, delivering, and maintaining appropriate documentation for systems in accordance to document control standards and procedures • Supporting and maintaining effective relationships with business and consumer clients. • Providing case status updates to management and end users, developing documents and implementing standard operating procedures and customer service guidelines. • Collaborating with other team members on planning and execution. Hold progress meeting • Leading post-incident debrief sessions with key clients. • Contributing to long-term tactical and strategic planning to ensure that the tools and processes are appropriate to meet the future business requirements. • Reviewing, and updating as appropriate, operations procedures, standards, and technical policies. Was Employed at Eureka Technology Partners from April 2010 to September 2010 as a Support Technician.
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Hello there, I'm a senior support engineer who administered Windows, Unix, Linux servers, cloud servers on AWS, Rackspace, godaddy, OS33; onsite VMWare ESXi, Xenserver, Xenapp, XenDesktop; server deployment, Virtualizing servers; expert in backup planning, conversion of physical to virtual, virtual to virtual servers; configuring Cisco, Netgear, HP Procurve, Fortinet, Watchguard, Sonicwall, Barracuda, Juniper Switch and routers; monitoring: Kaseya, Labtech, Manage Engine, Nagios, PRTG I live in Tampa, Florida. Looking forward to work with you. Many thanks,
Daham Perera Agency Contractor
Luriel Fabian Agency Contractor
In the past 5 years of my career I have been developing PBX system(Asterisk), Websites, and maintaining Centos, MS Exchange, Terminal, and Domain Server. I am also experienced in setting up and monitoring the health of the network. I also have experience in doing data entry work, and also proficient in using Microsoft office applications.