Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 342 Phone Support projects are completed every quarter on oDesk.

342

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.40.

4.40
Last updated: April 1, 2015
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Ronnie L.

Ronnie L. Agency Contractor

Customer Service &Support/Phone,Chat and Email Sup...

Philippines - Last active: 2 days ago - Tests: 11 - Portfolio: 12

I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.

$10.00 /hr
4,093 hours
5.00
Beejay B.

Beejay B.

Expert in Phone Handling and World-Class Support

Philippines - Last active: 3 days ago - Tests: 2

I have worked in the BPO industry for 7 years. I've done Customer service, Collections, Lead generation, Appointment Setting, Sales and Telemarketing. I have excellent English communication skills. I picked up my Bachelor's Degree in Business Administration major in Business Management and Entrepreneurship back in 2007 and since then, I have been working in the Call Center industry and now looking forward to more success being a freelancer!

$6.67 /hr
1,332 hours
4.92
Mary grace N.

Mary grace N.

Appointment Setter/Customer Service/Data Entry/Pho...

Philippines - Last active: 10 days ago - Tests: 5

Over the last 12 years I have been highly exposed in the E-Commerce industry. Customer Service Representative which deals in email handling, phone support, technical support, billing inquiries, retention agent, payment and order processing. Multi-tasking on a given handling time yet delivers quality customer service is a skill I have developed in this field. I have an experience as a bookkeeper and was able to manage an online store on Ebay. Online, I have also worked as an appointment setter.

$4.00 /hr
65 hours
5.00
Tarcelita Manaytay

Tarcelita Manaytay

Administrative Assistant/Phone Support Expert/Data...

Philippines - Last active: 1 day ago - Tests: 8

After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I learned many things which good employers are eager to provide me in order to do the task that they requires me to do to the best of my ability. And it is my goal to create and maintain a high standard performance and competency in my work.

$5.00 /hr
5,198 hours
4.98
Oscar Horace Tabligan

Oscar Horace Tabligan Agency Contractor

Customer Support Specialist / Phone, Chat, Email /...

Philippines - Last active: 1 day ago - Tests: 5

I am a graduate of Bachelor of Science in Electronics and Communications Engineering. Being reliable, honest, hardworking, focus and productive are always the traits that I show to my clients. I have been working with different companies for a while as a home based Customer Service Representative, Phone Support, Chat Support, Email Support, Sales Representative, Data Entry Specialist, Web Researcher, Technical Support and Internet Marketer. Products that I have supported include Cable TV services, Pharmaceutical products, IT advising company, Broadband Internet Connection, Security Alarm Systems, Mobile Phones, Security Software, Networking Hardware, Operating Systems (Windows and MAC), Email Clients and a lot more. I also have more than four years of experience with different BPO companies. Those prestigious companies that I worked with were Teletech Customer Care, Convergys Philippines Corp., and Panasiatic Solutions. I have been assigned with different tasks such as troubleshooting the Internet, mobile phones, computer desktops and laptops, software, hardware, emails etc. I also have assisted customers with their account information, bills and payments. My typing speed is also excellent reaching 55 WPM with proper software knowledge. I am capable of multitasking and can handle many administrative responsibilities. I can handle wide varieties of work because I have already reached the supervisory level twice. This is what I can offer your company and prove my efficiency just as I proved in my previous work places. I can communicate well with clients. My time management skills and the capability to do a number of works make me an ideal candidate for a job post.

$8.00 /hr
5,593 hours
4.72
Marybelle Joy Escuadro

Marybelle Joy Escuadro Agency Contractor

Nurse/CSR/Recruiter/phone&chat support/PA/email/ap...

Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 2

A dedicate person with 3 years experience in the call center industry. I do phones calls, emails, live chat and administrative tasks. I can do it all and I absolutely love every minute of it. I enjoy interacting with people. I am also very organized and proficient. I maintain a high level of professionalism in everything I do. You could always feel confident that your company is being well represented as long as I am on your team! I have worked as a Technical Support Representative for a year. I also worked for Hot Bud Nutrition as a CSR (phone,email and chat support) and as an Admin assistant as part of the human resources department - full cycle recruiting from sourcing candidates, screening, conducting telephone interviews, as well as formal interviews and extending offers. I also worked at Vimax Group Inc , I do outbound call for account management, billing and order processing. I also handled inbound calls for billing issue. I am also a trained email and live chat support agent. I also worked with a real estate company as a review collector, admin assistant, inbound call agent and appointment setter.

Associated with: F.I.R.M Solutions
$5.56 /hr
6,036 hours
4.86
James Roy Tirador

James Roy Tirador

Customer Service/Zendesk/IT/Phone,Email&Chat Suppo...

Philippines - Last active: 3 months ago - Tests: 7 - Portfolio: 4

To be able to render a service with all honesty. To provide a good quality of work. To make my employer feel satisfied and happy with less supervision. To abide the company's policy. To be able to learn new things while reaching my employer's goal. These are my objectives. I value time. I have the energy, passion as well as work ethics to perform any tasks given to me. I have worked as a Recruitment Assistant in a call center, Recruitment Department. I have few work experience here in oDesk in a field of Data Entry, Data Gathering, Excel, MS Office. I also have experience in Appointment Setting, Survey and Customer Service. I can work well alone or even in a team and give above and beyond my capabilities to meet my client's expectations.My goal has always been for both parties - my boss and the customers.

$4.44 /hr
4,293 hours
4.99
Racquel E.

Racquel E.

Web Research, Big Commerce, eBay, Phone & Chat Sup...

Philippines - Last active: 08/28/2014 - Tests: 7

My skills, experience, knowledge and positive work attitude will give me the ability to provide quality and reliable result towards the task. I have vast exprience and capability in Phone and Chat Support, Customer Service, data entry, MS Office(Word/Excel), email marketing, eBay, Big Commerce, Turbo Lister, web research, PDF files, Adobe Photoshop, moderating forums, message boards,chatrooms, email/chat response handling. I am competent to work with minimal supervision. I display behaviors that are consistent with the Standards of Business Conduct. I exhibit a personal sense of urgency and commitment to work, I do extra mile to ensure plans and goals are current.

$3.96 /hr
820 hours
4.92
$5.56 /hr
6,883 hours
4.87
Sarah jane M.

Sarah jane M.

Customer Support/Phone Support

Philippines - Last active: 1 day ago - Tests: 2

I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

$4.00 /hr
204 hours
0.00