Phone Support Agents & Call Center Representatives

Showing 6,397 freelancers

Phone Support Agents & Call Center Representatives

Showing 6,397 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Customer Service Representative, Data Entry Specialist, VA

    My goal is to be able to provide assistance in the customer service line of work, and efficient data entry services. I have been working for the call center industry for over 4 years now, supporting both customer service and … more

    My goal is to be able to provide assistance in the customer service line of work, and efficient data entry services. I have been working for the call center industry for over 4 years now, supporting both customer service and technical needs of customers who are mainly based in the United States. I am confident in my customer service skills, as well as my data entry skills. Working in a call center environment not only demands one to be on the phone assisting subscribers who are calling, it also requires a certain degree of multitasking making sure that you wouldn't lose your focus at all times; this skill I am most confident about.  less

    customer-service customer-support technical-support phone-support chat-support data-entry data-encoding virtual-assistant internet-research spreadsheets 00 more less
    • $4.44 HOURLY RATE
    • 4.1
    • 961 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 8 TESTS
  • Graphic Designer

    I'm an experienced illustrator and logo designer. You can check my works at https://www.facebook.com/IdelleDesigns Thanks! … more

    I'm an experienced illustrator and logo designer. You can check my works at https://www.facebook.com/IdelleDesigns Thanks!  less

    customer-service data-entry adobe-photoshop microsoft-word internet-research logo-design adobe-illustrator banner-design phone-support chat-support 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 103 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Experienced Customer Service Representative

    Over 7 years experience with customer service and sales. Creative advertizing and marking ability. Owner, operated of a power selling eBay store for over 6 years. Past fire fighter, wife and mother of 2. Certificate in Criminal Justice and a passion to help others.

    microsoft-word print-design phone-support email-handling organizational-development internet-research research-papers requirements-analysis 00 more less
    • $10.00 HOURLY RATE
    • 4.0
    • 58 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Customer Service Expert l Email Support l HR l Researcher l SMM

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for … more

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for long-term opportunities where I can improve my skills, build wonderful working relationship and learn new trends. I also have some experience in the following areas: - Zendesk - LiveChat - Google Docs - Customer Service Management - Photoshop - App optimization  less

    internet-research data-entry email-technical-support customer-service customer-support phone-support payment-processing administrative-support social-media-marketing zendesk 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 11588 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Customer Service & Order Processing

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support … more

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.  less

    customer-service customer-support call-center-management administrative-support order-processing live-chat-operator phone-support order-entry microsoft-excel microsoft-word 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 6557 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Customer Support / Solutions Specialist / Telesales/

    Over 5 years of combined experience in customer and technical support, sales and marketing, and quality assurance for US Companies. I seek to offer my skills and utilize it in a very competitive way. Driven and motivated to finish the tasks on time, can definitely provide excellent service and commitment to work.

    customer-service salesforce-app-development order-processing wordpress microsoft-word mailchimp aweber basecamp telemarketing microsoft-excel sales account-management intuit-quickbooks social-media-marketing administrative-support internet-research business-development zendesk moodle sales-management five9 virtual-assistant html phone-support forum-moderation 00 more less
    • $8.89 HOURLY RATE
    • 4.6
    • 7099 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Research Analyst at PennWell Corporation

    Education: Bachelor of Arts (BA) in English literature and language from Boston College, May 2014. In addition, I minored in International Studies: Conflict and Cooperation. Upon graduation, my cumulative GPA was 3.4. Recent Employment: PennWell Corporation, a business-to-business (B2B … more

    Education: Bachelor of Arts (BA) in English literature and language from Boston College, May 2014. In addition, I minored in International Studies: Conflict and Cooperation. Upon graduation, my cumulative GPA was 3.4. Recent Employment: PennWell Corporation, a business-to-business (B2B) media and publishing company. (1) Helped editorial team at TransmissionHub, subsidiary of PennWell Corporation, to gather story leads by reviewing documents focusing on electric transmission planning, projects and policies, such as the following: -Federal Energy Regulatory Commission's (FERC) orders and notices -North American Electric Reliability Corporation's (NERC) press releases and energy reliability standards -Public utilities commissions' (PUC) orders and notices -Electric utilities' press releases -Department of Energy's press releases -Technical analyses on the bulk electric system, regional transmission systems or transmission line projects (2) Interviewed sources, such as commissioners, electric utility analysts, transmission planners and utility media contacts to obtain more information on the leads to generate an angle for the articles (3) Wrote detailed articles for TransmissionHub subscribers and daily post stories online  less

    article-writing content-writing creative-writing ap-style-writing journalism-writing legal-writing report-writing copy-editing editing phone-support 00 more less
    • $23.00 HOURLY RATE
    • 5.0
    • 2 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 0 TESTS
  • Real Estate |Customer Service | Email Marketing| TV Traffic Software

    I have various experiences with inbound and outbound customer service, telemarketing, management and Scheduling and Traffic Coordinator for a TV Station. I have worked as an inbound customer service representative for a year in a call center in the Philippines … more

    I have various experiences with inbound and outbound customer service, telemarketing, management and Scheduling and Traffic Coordinator for a TV Station. I have worked as an inbound customer service representative for a year in a call center in the Philippines. I was specifically assigned in a travel account- Expedia.com as a travel specialist. I am an expert in bookings, sales and customer service. I had been an Account Manager for 4 years in an Outbound BPO specializing in diverse campaigns for lead generation, sales, appointment setting, article writing, and data entry. I had been working virtually for quite some time now and I found it more than a job but a passion. I can handle anything from call handling, data entry, personal assistance, diary management and team management. I am very confident about my efficiency. I am well organized, well mannered, and can work at a fast pace environment. Tools I am familiar with are the following: Broadview Traffic Software, Wrike, Aligntoday, Salesforce, Trello, Zendone, and a whole lot more. With my passion to service, I want to assure cost effectiveness with my client to retain long term business. I assure to give you the most affordable rate at proven quality.  less

    data-mining outbound-sales inbound-marketing email-handling phone-support customer-service 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 4349 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
  • Web developer / Web designer/ IT Expert / Technical Support

    - Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1 … more

    - Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1, logmein, help.me; - Installation, maintance, troubleshooting and support of Windows XP / Vista / 7; - Software installation and setting up for Windows; - Mounting and installation of periphery devices; - Virus, troyan, spam, adware, malware removal; - Driver installation; - Installation and maintenance of Internet explorer, Mozila firefox, Google Chrome; - Email managing, maintance, settings;  less

    ldap ssh wordpress zencart linux-system-administration phpmyadmin project-management video-editing video-production technical-support virtualization windows-xp-administration camtasia html phpbb vmware-esx chat-support teamviewer online-help helpdesk-support email-technical-support windows-administration database-administration live-chat-software customer-support phone-support computer-repair css css3 vmware-administration 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 0 HOURS
    • BULGARIA
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 13 TESTS
  • Telemarketing Experts / Data Entry / Virtual Assistant / Phone Support

    Strong customer support and training professional, experienced in providing overall client satisfaction and quality management, seeks opportunity to assist in developing, implementing and managing client relations. Instrumental in creating, training and delivering online support to customers of different technical abilities … more

    Strong customer support and training professional, experienced in providing overall client satisfaction and quality management, seeks opportunity to assist in developing, implementing and managing client relations. Instrumental in creating, training and delivering online support to customers of different technical abilities, while also being able to identify and understand a customer’s needs. It is my customer support background and personal skills that makes me an effective professional, but it is my appreciation of the learning process that has made me a successful one.  less

    computer-networking phone-support lead-generation data-encoding technical-support outbound-sales appointment-setting software-testing customer-support data-entry telephone-skills cold-calling seo operating-systems-development microsoft-excel administrative-support 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
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