Phone Support Agents & Call Center Representatives

Showing 6,497 freelancers

Phone Support Agents & Call Center Representatives

Showing 6,497 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Customer Service Representative Account Manager / Quality Analyst

    - Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well … more

    - Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well with different type of people and has ability to handle multiple tasks in highly pressured situations. I am highly professional, confident, organized, possess an outgoing and pleasing personality and have the ability to interact well with different level of people. Hardworking, Great Team Player, Quick learner, Dedicated, Friendly, Outgoing Customer Service Representative that has a goal of exceeding clients expectation.Can deliver WORLD CLASS customer service and believe that loving what your doing plus FUN, hard work and determination is the key to success. Have an 8 years outstanding experience in the BPO industry. A great team player, willing to learn new skills and can work under pressure. I am Proficient in Computer software such as Microsoft Office (Word, Excel, PowerPoint, Launch Office Outlook ).  less

    customer-service customer-support phone-support google-apps email-technical-support telemarketing 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 1194 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • Customer Service Representative, Data Entry Specialist, VA

    My goal is to be able to provide assistance in the customer service line of work, and efficient data entry services. I have been working for the call center industry for over 4 years now, supporting both customer service and … more

    My goal is to be able to provide assistance in the customer service line of work, and efficient data entry services. I have been working for the call center industry for over 4 years now, supporting both customer service and technical needs of customers who are mainly based in the United States. I am confident in my customer service skills, as well as my data entry skills. Working in a call center environment not only demands one to be on the phone assisting subscribers who are calling, it also requires a certain degree of multitasking making sure that you wouldn't lose your focus at all times; this skill I am most confident about.  less

    customer-service customer-support technical-support phone-support chat-support data-entry data-encoding virtual-assistant internet-research spreadsheets 00 more less
    • $4.44 HOURLY RATE
    • 4.1
    • 964 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 8 TESTS
  • Telemarketing,Website Designing,SEO,Call Center

    To maximize business possibilities for our customers by providing innovative and cost-effective technology-enabled solutions that increase focus on core business, unlock new opportunities, and create sustainable competitive advantages for the enterprise.

    wordpress php magento adobe-flex oscommerce joomla css telemarketing phone-support technical-support html html5 psd-to-html opencart ecommerce-consulting lead-generation outbound-sales 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 2818 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Versatile and Skilled Team Player for Technical Support or CSR.

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects … more

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions.  less

    technical-support helpdesk-support customer-service computer-networking virtual-assistant online-help web-design intuit-quickbooks accounts-payable-management paypal-api teamviewer zendesk fax skype zoho-crm google-adsense google-apps google-docs google-plus google-searching google-sites-administration google-spreadsheet adobe-acrobat adobe-pdf pdf-conversion filing windows-phone android-app-development dropbox-api web-os-app-development ibm-websphere website-wireframing computer-repair remoting network-security basecamp security camtasia snagit crm sugar-crm wordpress cpanel web-content-management windows-administration payment-processing administrative-support customer-support chat-support phone-support 00 more less
    • $14.00 HOURLY RATE
    • 5.0
    • 6301 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 10 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Phone Support,VA/PA,Data Entry,Email,Graphics Designer/Programer

    In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short … more

    In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS) - 4 years as Computer layout Artist/Designer (Printing Press) - 2 years as Computer Graphics Artist/Designer (Advertising) - 2 years as Call Center Technical Support Representative - 9 months as Data Analyst (Promoted) - Online Admin or Virtual Assistant - Print Artist/Designer & Virtual Assistant doing calls to real estate prospects in the US - 3 months working as Technical Support Representative for a Canadian Web Hosting Company - Customer Service Representative for Online PC Solutions - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate - Data Encoder and Keyword researcher assistant - Ebook Proof Reading - Admin Assistant/IT/Dispatch Control/Transportation Services - Real Estate Excel Macro Programmer - Taxi reservation - Zendesk Ticket Support - PHP/MySQL Database Programmer (Beginner/Hosting Websites) - Website Developer - Excel Macro Developer/Programmer - Online Gaming Trainee/Administrator - Autoit, VBScript, PHP, Javascript programmer Skills: - Technical Troubleshooting - Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners, and more. - Use/operate both PC and MAC computers - Editing photos using Adobe Photoshop CS3 - Experienced user of Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Microsoft Excel, Microsoft Outlook - Handling technical calls. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Employee/Staff scheduler - Web Hosting Tier 1 Tech Support with basic Cpanel/Plesk. - Editing/updating product images online - Virtual Assistant - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar - Free Web Hosting with Cpanel - Free TK Domain - Basic PHP and MySQL - Paypal Integration and IPN - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE  less

    database-programming customer-service technical-support graphic-design print-design administrative-support data-entry microsoft-excel adobe-photoshop adobe-illustrator adobe-indesign crm computer-networking phone-support telephone-skills order-processing order-entry data-encoding virtual-assistant real-estate-idx customer-support email-handling email-technical-support internet-research calendar-management appointment-setting lead-generation telemarketing cold-calling php mysql 00 more less
    • $5.56 HOURLY RATE
    • 4.8
    • 10228 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 14 PORTFOLIO ITEMS
    • 2 TESTS
  • 6000+ Sales and Customer Service Account Manager | Trainer

    Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the … more

    Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the talent and years of experience necessary to handle your brand and face your customers so you can rest easy that your business is in good hands.  less

    call-center-management customer-service technical-support account-management data-entry article-writing zendesk adobe-photoshop chat-support phone-support 00 more less
    • $11.11 HOURLY RATE
    • 4.5
    • 7273 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • Customer Service/Support and Administrative Assistant

    James Dean, 29, from Bloomington, Indiana, originally from Saint Cloud, Florida. He does not have any children, but does have 2 dogs who are spoiled beyond belief. When James is not working, he enjoys spending time with family and friends … more

    James Dean, 29, from Bloomington, Indiana, originally from Saint Cloud, Florida. He does not have any children, but does have 2 dogs who are spoiled beyond belief. When James is not working, he enjoys spending time with family and friends, going hiking, photography, and scrap-booking. James is no stranger to the administration field, having spent his entire working career in various types of customer service positions and office administration. It taught him the importance of having high moral standards, ie confidentiality, reliability and has a strong work ethic. He is honest, creative, technologically savvy, and has a real "go getter" personality. Prior to starting his virtual assisting career, James spent over 12 years polishing his skills in positions; Office Manager, Administrative/Personal Assistant, Operations Manager, Activities Coordinator, and Customer Service. Passionate about helping others, James provides invaluable services such as office administration, article writing & submissions, scheduling and social media management, just to name a few.  less

    microsoft-excel microsoft-word microsoft-powerpoint customer-service administrative-support computer-maintenance customer-support digital-scrapbooking skype phone-support telephone-skills email-technical-support link-building project-management email-marketing facebook-marketing adobe-photoshop microsoft-outlook-development google-docs google-calendar-development google-searching microsoft-excel-powerpivot photo-editing database-administration database-management internet-marketing social-media-marketing magazine-layout email-handling image-editing blog-writing chat-support 00 more less
    • $13.33 HOURLY RATE
    • 4.9
    • 2165 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Account Manager Customer Service Phone Email Chat Team Supervisor

    8,000 oDesk Hours 3 years Homebased Full Time Australia- and Philippines-based Young Professional 10 Years in Customer Service 13 Years Total Work Experience Why you should hire me: - Native English speaker - Strong leadership and team skills (I can work … more

    8,000 oDesk Hours 3 years Homebased Full Time Australia- and Philippines-based Young Professional 10 Years in Customer Service 13 Years Total Work Experience Why you should hire me: - Native English speaker - Strong leadership and team skills (I can work independently, too) - Solid self-discipline and attitude - Consistent delivery of high level customer service via phone, e-mail and chat What I am looking for: - A full time, long term professional relationship - Part time contracts that I can squeeze in to keep me busy - Exciting campaigns focused on results and making customers/clients happy while increasing profits My Work Backgrounds/Industries: - Account Manager - Team Supervisor - Phone, E-mail, Live Chat and Face-to-Face Customer Support / Service - Technical Support for telecoms in the USA / Australia - Research - Fashion and Retail Sales - Nursing, Aged Care and Disability - Entrepreneurship  less

    customer-service email-handling call-handling telephone-skills phone-support chat-support customer-support administrative-support data-entry 00 more less
    • $7.00 HOURLY RATE
    • 4.9
    • 7956 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Customer Service Manager / HR Manager

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards … more

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards and Toshiba-Tech support)..I have experience in doing up selling and direct selling..I also have 2 years experience in doing online jobs, with my previous jobs in odesk, I am responsible for doing inbound calls, up selling, order processing, live chatting, responding to voicemail through email by doing outbound calls to customers internationally and do follow up calls to customers using our product and responding to emails..I strive hard with my work and became a Supervisor in one of my jobs then eventually promoted as a Customer Service Manager... I am very professional with jobs requiring multitasking. And I have 4 years experience in doing secretarial work..I am very efficient with MS Office applications (Word,Excel, Powerpoint) and web based tools, I have an accurate typing speed of 60 wpm as well..If given the opportunity, I guarantee great performance for this job..I am a very hardworking person, and I am willing to work for long hours if needed to..  less

    customer-service phone-support email-handling zendesk live-chat-operator liveperson order-processing 00 more less
    • $14.00 HOURLY RATE
    • 4.9
    • 14304 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Transcriptionist / Administrative Support / VA / Management Skills

    Having worked for more than 7 years in the medical transcription department of a top BPO company in Asia , I have acquired and gained vast technical office skills including administration support skills, project management, basic IT skills, etc. These skills … more

    Having worked for more than 7 years in the medical transcription department of a top BPO company in Asia , I have acquired and gained vast technical office skills including administration support skills, project management, basic IT skills, etc. These skills were further enhanced through training and experience when I was promoted and worked as a medical transcription supervisor for almost 5 years. Aside from transcription skills, I offer an array of skills needed for office work and administrative support functions. My main goal is to have a mutually beneficial work relationship with my clients while providing them my services.  less

    supervisory-skills administrative-support medical-transcription medical-writing medical-records-research medical-billing-coding medical-informatics microsoft-excel microsoft-word internet-research customer-support helpdesk-support phone-support chat-support email-technical-support teamviewer 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 0 HOURS
    • QATAR
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
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