Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on oDesk.

325

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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Natasha Ivany

Natasha Ivany

Experienced Executive Assistant and Customer Servi...

Canada - Last active: 07/23/2014 - Tests: 2

◾ I have been told that I am honest, reliable and ethical. ◾ I always finish what I start, big or small. ◾ I have a sense of urgency, when I know that a task is important, then I will work hard to get it done on time. ◾ I am a quick learner and adapt easily. ◾ Ability to communicate with people. ◾ Flexible to do different types of work and meet deadlines ◾ Able to cope with setback and learn from my mistakes

$19.44 /hr
9 hours
5.00
Magdalena Matias

Magdalena Matias

Customer Service Rep

United States - Last active: 2 months ago

My name is Magdalena Matias, I am a detail oriented individual with experience in managing administrative and operational responsibilities. Throughout the years I have gained many skills such as organizing time to maximize daily productivity. I possess a strong work ethic, flexibility, and commitment with the ability to quickly learn and apply new techniques in a fast paced environment. I am an interactive leader and team member; I utilize constructive communication and advocacy to promote optimum team performance.

$16.67 /hr
0 hours
5.00
Arnaldo Ullua

Arnaldo Ullua

Experienced customer service manager / Team leader...

Argentina - Last active: 11/26/2014 - Tests: 1

I have 20 years of experience working with internal and external customers and that´s something I really enjoy. I also like to train leaders, work in new projects and have objectives and goals to reach and help others to reach. I consider myself a good public speaker and someone easy to get along with. I enjoy meeting new people and finding ways to help them have an uplifting experience. I have had a variety of customer service opportunities, through which I developed a good knowledge of many different markets and scenarios. I am dedicated, outgoing, and a team player.

$22.22 /hr
0 hours
5.00
Sherri Rivers

Sherri Rivers

Medical Customer Service/Accountant/collections

United States - Last active: 11/19/2014 - Tests: 2

SHERRI RIVERS 2015 Walnut Street, Apt 204 Philadelphia, PA 19103 (M) 215-539-7302 (E) sdr4407@yahoo.com EXPERIENCE EASTERN PENNSYLVANIA ORTHOPEDICS Financial Consultant • Solely responsible for Finance for 3 offices – Center City, South Philadelphia, and Reading, PA, covering 9 practitioners and over 700 patient visits per month • Designed in-house record keeping system with computer programmer to increase payment processing efficiency • Owned end-to-end client payment process with responsibilities ranging from profile creation, bill generation including documenting CPT and ICD9 coding, issue clarification and resolution, verification and processing of insurance, payment processing, record keeping and monthly audits • Collaborated with clients and practitioners to come up with optimal care plan based on financial resources available, helped client create payment in plan (PIP), assisted clients with post care needs including calling attorneys and signing up for additional therapy AMERIHEALTH MERCY HEALTH PLAN Philadelphia, PA Pharmacy Technician (Medical Billing) 2008 - 2010 • Led team of 12 to maintain high levels of service, consistently awarded best team leader per quarter from 2008 to 2010 • Insurance adjustor assisting members and providers with claim related inquiries. Responsibilities included: o Assisting clinics with billing needs including verification of relevant CPT and ICD 9 codes, verifying medical coverage especially with regard to formulary vs non-formulary medicines, verifying patient history, geographic coverage and extent of coverage o Reviewing claims and settled issues between policy holder, medical facility, and insurance company o Assisting patients with inquiries on where they can go in terms of doctors/clinics, level of coverage (co-pay), assistance in generation of emergency prescription • Collaborated with other units for proper processing of insurance claims • Understanding of Medicare and HIPPA Privacy Laws • Used Imax/Argus PA State Systems KINDRED PHARMACY SERVICES Pharmacy Technician Hatfield, PA 2005 -2008 • Team leader for operations team in charge of staffing, interviewing of new staff, training, and team management • Responsibilities included but were not limited to preparing, counting, labeling, packaging, data entry, as well as dispensing pharmaceuticals per pharmacist approval • Reviewed medical documents for compliance to FDA regulations • Created process to optimize delivery of controlled medications and increase team efficiency EXPRESS SCRIPTS PHARMACY Blue Bell, PA Customer Service Representative 2003 -2004 • Provided phone support to elite members and providers (physicians, hospitals, and various ancillary services) • Researched and resolved various inquiries concerning benefits, claims, eligibility, funding, and check trackers • Interfaced with various departments to resolve issues in a timely manner NEIGHBORCARE PHARMACY Medical Billing Clerk King of Prussia, PA 1999 - 2002 • • • • ADDITIONAL INFORMATION Education: Enrolled in classes in Penn State University and Shippensburg University. Awarded Diploma, Abraham Lincoln High School, Philadelphia PA, June 1995 Interests: Music – Professional Drums Player Skills: Microsoft Office Suite – Word, Excel and PowerPoint Languages: English, Spanish (Basic), French (Intermediate), Jamaican Patois (Intermediate) References available upon request • • • Identified, qualified, and submitted covered drug claims to Medicare Maintained accurate billing activity on all accounts Worked with pharmacy billing department to ensure appropriate coverage and billing Philadelphia, PA 2010 - 2013

$17.78 /hr
0 hours
5.00
Marki Salcido

Marki Salcido

Certified Texas Teacher

United States - Last active: 02/23/2013 - Tests: 7

I am a dedicated teacher eager to teach in an on-line environment. Offer a proven track record of commended teaching performance and a passion for distance learning and education. Anxious to use best practices, communication, and enhanced learning experiences to ensure students are academically successful. Additionally, I have 10+ years of customer service, three in a sales driven arena. I type 93 WPM and am fluent with both Windows and Mac computers.

$15.56 /hr
0 hours
5.00
Tapu Tonga

Tapu Tonga

Adminstrative Virtual Assistant

New Zealand - Last active: 2 months ago - Tests: 4 - Portfolio: 2

Welcome! My name is Tapu Tonga from New Zealand. I am very happy and eager to use my Resume Writing skills and knowledge coupled with my administrative skills to help you whether you are an individual or business, project a professional image in every work I do for you. Upon successfully completing AWAI (American Writers & Artists Incorporated)'s Resume Writing Course, I was able to create effective resumes for an Urban Planner, Finance Manager, Chauffeur and Tourism Consultant. I have over 20 years’ experience as an administrative professional. Progressively I have moved up through the ranks in the Tourism Industry as an Administration Assistant in the following areas: Information & Front Office, Public Relations, Marketing, Education & Training. An early retirement in 2013 from the Public Service had encouraged me to use the power of the Internet to offer Virtual Administrative Services. I also have 20 plus years’ expertise in the following administrative areas • Data Entry and Word Processing (Word, Excel, Powerpoint, Publisher) • Customer Service • Internet Research • Translation (English to Tongan and vice versa) • Typing and Transcription

$20.00 /hr
0 hours
5.00
Camitta D.

Camitta D.

Blogger,Data Entry,Cust. Service, Quality Assuran...

United States - Last active: 04/05/2014 - Tests: 9

It would be a pleasure to work with you so that I might demonstrate how my abilities fit your needs precisely. I am experienced in: -customer service- event coordinating -multi-tasking, business projects -quality assurance with use of Excel-sales/marketing -product articles writing -data entry -web design -SEO -office administration -Microsoft applications -Technical Support

$12.22 /hr
3 hours
4.59
Karrie Licatesi

Karrie Licatesi

Article writer, Researcher, Proofreader- Native En...

United States - Last active: 10/23/2014 - Tests: 3

My attention to detail, organizational skills and likability has generated high merit at my previous jobs. I have used Microsoft Office regularly and the internet almost daily for the past decade. I am quick yet thorough with my work. I would like to utilize my skills to help you accomplish your work. At my most recent position I designed and updated the department website; designed, generated and occasionally wrote articles for the department monthly newsletter; completed data entry daily; created presentations; created signs and documents via word processor; updated spreadsheets; set up meetings; generated meeting minutes; gave customer help via phone and email. For the past 12 years I have been researching (to varying degrees) natural health/living for personal growth. I have been writing natural health related blog articles for over a year. I am the creator of a Natural Living on Facebook with 240 members. Alternative health and real food healing is my passion.

$16.67 /hr
0 hours
5.00
Julie Anne White

Julie Anne White

Customer Service/Virtual Assistant Pro

United States - Last active: 2 months ago - Tests: 2

I have been a Customer Service and Virtual Assistant for many years, working from my quiet home office. I have years of Finance and Management experience working in Corporate America, and I am looking to work for a company with a team attitude. I have much experience and I would be an asset to your team. I love to work with people and am a problem solver.

$13.76 /hr
4 hours
4.79
Kezia Lounel Badulid

Kezia Lounel Badulid

Certified Geek (Project Manager, Researcher, Train...

United States - Last active: 3 months ago - Tests: 17

"HONOR & EXCELLENCE!" - living up to the UP Motto • Highly detail-oriented individual with excellent organizational and communication skills • Superb Project Management, Event Organizing, problem solving & prevention skills • Experience in Business Planning & Development utilizing strong research skills • Type 80 wpm, expert level in all MS-Office programs and Google applications • Highly tech-savvy, with long experience in computer troubleshooting and repair, computer assembly and setup, technical support (and tutorial) over the phone and over the internet • Skilled in website development (HTML, Content Management Systems and a little PHP & MySQL), web hosting, search engine optimization, and publishing; and adept in various computer softwares, such as MS-DOS, Windows 9X, Windows ME, Windows XP, Windows 7, MS-Office, mIRC, Adobe Pagemaker & Photoshop, SPSS, and many others • Two decades of intermittent legal assistant experience in the Philippines, doing online legal research and drafting all kinds of contracts, extrajudicial settlements, affidavits, pleadings, etc. • Knowledgeable in the patent industry, including but not limited to collecting and collating US (mostly from USPTO PAIR) & foreign patent documents, making patent family maps & diagrams, monitoring litigations and analysis & data extraction from litigation documents • Fluent in English, Filipino, Waray & Cebuano, with a customer satisfaction focus • Resume available at http://bookwormkezia.net/Kezia_Resume.pdf • Latest LinkedIn Profile at https://www.linkedin.com/pub/kezia-lounel-badulid/36/435/316

$40.00 /hr
0 hours
5.00