Phone Support Agents & Call Center Representatives

Showing 953 freelancers

Phone Support Agents & Call Center Representatives

Showing 953 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 106 Phone Support projects are completed every quarter on oDesk.

106

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: July 1, 2014

  • Virtual assistant, freelance article writer, and QA/website tester

    I am a content specialist, website QA tester, virtual assistant, freelance writer, blogger, and certified Ezine expert. Delivering excellent quality of work consistently is my top priority. Writing is what I do best and I can assure you that I … more

    I am a content specialist, website QA tester, virtual assistant, freelance writer, blogger, and certified Ezine expert. Delivering excellent quality of work consistently is my top priority. Writing is what I do best and I can assure you that I can write 100% unique and original articles while adhering to your specification in a timely manner. Here's a list of what I can do for you in relation to article writing and website management 1. I can deliver articles of just about any topic with strong keyword emphasis placed in strategic locations if you require. 2. I can also rewrite articles that provide the same message yet delivered on a totally different article. 3. I maintain various accounts on different article submission and bookmarking sites to submit articles for you that links to your website. 4. I have quite an experience in blogging using WordPress and Blogger as I maintain my 3 blogs on those platform. I can manage your blog, providing regular posts, images, internal and external links and navigation. 5. I have been trained to work as web QA tester by a US-based company where I am still working as content specialist. 6. Apart from web testing, I also worked as virtual assistant to other clients. 7. I have basic knowledge in HTML, so if you need to tweak simple formats, it shouldn't be a problem. 8. I can also edit images for you as I have basic knowledge in Photoshop and other image editing software. I personally created my headers on my 3 websites. 9. I maintain an account with Google adwords keyword tool to help you with your keyword research. 10. I can create an eBook for you with original content and unique cover in PDF file. In addition to article writing, I also provide phone support as I have been in the customer service industry for the past five years. My most recent experience was to handle general and technical calls coming from major telecommunication subscribers in the United States. I am looking for virtual assisting, QA web testing, writing and phone support opportunities where I can use my expertise in article writing, researching and oral communication skills. Following are the links to my two blogs that I personally created for my own purpose: http://decentblog.com http://callcentersphil.blogspot.com  less

    article-writing blog-writing phone-support customer-service data-entry technical-support 00 more less
    • $4.00 HOURLY RATE
    • 5.0
    • 3992 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 9 TESTS
  • Carolyn Martinez

    An Experienced Customer Service Agent for both B2B and B2C campaigns.Has proven strength in customer service, product sales,order management and appointment setting

    order-processing customer-service data-entry email-handling data-encoding telemarketing telephone-skills outbound-sales appointment-setting b2b-marketing phone-support virtual-assistant 00 more less
    • $7.78 HOURLY RATE
    • 4.7
    • 610 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Full time VA / Appointment Setter / Customer Service/Data Mining

    To obtain a Full time employment that will help me develop my skills as a freelancer and utilize my current knowledge in Data Entry/Virtual Assistant/Data Mining/Customer Service. Experienced in handling calls from united states for 5 years giving quality customer service.

    data-entry customer-service social-media-marketing internet-research virtual-assistant phone-support transcription pdf-conversion skype game-testing google-spreadsheet email-technical-support email-handling chat-support facebook-marketing 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 4924 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Creative Website Designer | Wordpress Developer | SMM | SEO

    Quality ● Integrity ● Excellence Creating client success since 2009! I am a multi-skilled work from home professional for more than 5 years specializing in website design, Wordpress site development, project management, and online marketing (SEO, SMM, etc.). I always aim to … more

    Quality ● Integrity ● Excellence Creating client success since 2009! I am a multi-skilled work from home professional for more than 5 years specializing in website design, Wordpress site development, project management, and online marketing (SEO, SMM, etc.). I always aim to cultivate Win-Win business relationships and exceed clients' expectations through a job well done. My services include: ● Website Design and Development (HTML, CSS, Wordpress) ● Online Marketing (SEO, SMM, Article Writing, Link Building, Link Wheeling, etc.) ● Multimedia Services (Video Editing, Video Production, Animation, Voice-over, etc.)  less

    google-apps wordpress presentations web-design website-development web-content-management aweber mailchimp blog-writing article-writing social-media-marketing social-bookmarking internet-research internet-marketing print-design graphic-design customer-service customer-support adobe-photoshop snagit audio-editing windows-movie-maker moodle jquery jquery-mobile mootools link-building seo-keyword-research lead-generation project-management authorize.net opencart article-spinning article-submission google-docs phone-support proofreading video-production audio-production video-editing video-conversion audio-mixing voice-over helpdesk-support php seo camtasia 1shoppingcart adobe-dreamweaver affiliate-marketing call-center-management 2d-animation 3d-animation amazon-web-services amazon-s3 00 more less
    • $11.67 HOURLY RATE
    • 5.0
    • 2190 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 28 PORTFOLIO ITEMS
    • 22 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Customer Oriented Individual

    I have four years experience in the retail industry, two of which I was a supervisor. I am a very customer oriented person and all of my experience is related to the customer service field. I am a professional individual and I am looking to expand my knowledge in the administrative/office field.

    microsoft-excel customer-service customer-support phone-support telephone-skills 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 738 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Experienced Customer Service Representative

    I am a registered nurse who once dreamed of leaving the country to earn much as well as for career success, I have been to different departments and fields while practicing my profession, I also performed Administrative and human resources … more

    I am a registered nurse who once dreamed of leaving the country to earn much as well as for career success, I have been to different departments and fields while practicing my profession, I also performed Administrative and human resources tasks very well which polished my office skills. I was into Customer service too like inbound services which made me proficient in MS WORD and MS EXCEL application, data mining and data entry, and transcription. I am home based and I can offer more time doing online tasks and can vouch to deliver results on time.  less

    telephone-skills phone-support 00 more less
    • $2.22 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
  • Telemarketing,Website Designing,SEO,Call Center

    To maximize business possibilities for our customers by providing innovative and cost-effective technology-enabled solutions that increase focus on core business, unlock new opportunities, and create sustainable competitive advantages for the enterprise.

    wordpress php magento adobe-flex oscommerce joomla css telemarketing phone-support technical-support html html5 psd-to-html opencart ecommerce-consulting lead-generation outbound-sales 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 2818 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • • Deep knowledge of monitoring procedures. • Detailed knowledge of GCP and ICH guidelines including basic understanding regulatory requirements. • Comprehensive knowledge of Covance S.O.P.'s for site monitoring. • Basic knowledge of clinical trial • Strong knowledge of all functional areas of … more

    • Deep knowledge of monitoring procedures. • Detailed knowledge of GCP and ICH guidelines including basic understanding regulatory requirements. • Comprehensive knowledge of Covance S.O.P.'s for site monitoring. • Basic knowledge of clinical trial • Strong knowledge of all functional areas of Management including Clinical Trials, Recruiting, Staffing, BPO, KPO, Industrial Relations, Organizational Behavior, Team Management. • Skills in managing teams, client-interaction, project planning, scheduling, and development teams. • Strong presentation skills and ability to tailor presentations towards different functional areas of business. • Dynamic, hard working, resourceful, adaptable, proactive, self-directed and motivated individual with emphasis on delivering quality services. • Strong analytical skills, facilitation skills, organizational skills, interpersonal skills, communication skills (written & verbal), negotiation skills, creative problem solving skills and ability to meet and exceed expectations. • Reviewed and assessed the information gathered, defined key facts and issues, identified potential problems and facilitated problem resolution.  less

    phone-support email-marketing telemarketing outbound-sales database-testing 00 more less
    • $13.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 5 TESTS
  • shahadat

    I am good at all types of data entry such as PDF to word conversion,power point, HTML, CSS, Fluent in English language, Web design(Wordpress) , online support, translation English to Hindi and Bengali , Social media ,collecting data from surfing … more

    I am good at all types of data entry such as PDF to word conversion,power point, HTML, CSS, Fluent in English language, Web design(Wordpress) , online support, translation English to Hindi and Bengali , Social media ,collecting data from surfing websites,maintain excel sheet accurately, maintain and manage phone support with customer,be able to research on the internet.I can deliver tasks before due time .I have two year experience in data entry & web research field.I always prefer to bid any task at reasonable price. Try to maintain a good & friendly relation with client  less

    data-entry phone-support wordpress html css translation-english-urdu translation-english-bengali translation-english-hindi 00 more less
    • $2.22 HOURLY RATE
    • 5.0
    • 0 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Senior Support Engineer & Data Analyst

    To become an effective and efficient Analyst. Seeking employment with a growing company in search of a dedicated and highly skilled worker. 1.Business analyst and have more than 7 years of experience in business analysis. 2.Experience include interacting … more

    To become an effective and efficient Analyst. Seeking employment with a growing company in search of a dedicated and highly skilled worker. 1.Business analyst and have more than 7 years of experience in business analysis. 2.Experience include interacting with various stakeholder to gather requirement, requirement feasibility, functional document development, Scenario creation & functional testing. 3.Experience in presales support 4.Professional PowerPoint presentation design  less

    phone-support data-entry data-analysis project-management recruiting 00 more less
    • $10.00 HOURLY RATE
    • 4.7
    • 585 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
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