Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 342 Phone Support projects are completed every quarter on oDesk.

342

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.40.

4.40
Last updated: April 1, 2015
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Viktor Gogoshev

Viktor Gogoshev

Web developer / Web designer/ IT Expert / Technic...

Bulgaria - Last active: 12/07/2013 - Tests: 13 - Portfolio: 7

- Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1, logmein, help.me; - Installation, maintance, troubleshooting and support of Windows XP / Vista / 7; - Software installation and setting up for Windows; - Mounting and installation of periphery devices; - Virus, troyan, spam, adware, malware removal; - Driver installation; - Installation and maintenance of Internet explorer, Mozila firefox, Google Chrome; - Email managing, maintance, settings;

$6.67 /hr
0 hours
5.00
Kelley Ross

Kelley Ross

Traveling/Food/Entertainment/Fashion/Technology Fr...

United States - Last active: 2 months ago - Tests: 5

I hold a Bachelor's degree in English from the Ohio State University, and I am currently living in Japan. My professional background is diverse and includes everything from customer service to employment at the National Museum of the United States Air Force. I enjoy working with all types of social media and am especially familiar with online gaming and fashion communities. Since Tokyo is my backyard, I can provide a unique and experienced voice in a variety of subjects.

$16.67 /hr
0 hours
4.51
Dureka P.

Dureka P.

Virtual Assistant

United States - Last active: 12/26/2014 - Tests: 2

I seek to provide consistent, professional support to those looking for assistance through virtual channels. With six years experience I have a strong background in customer service and deliverable's that require consistency, attention to detail and creativity. I am known for my ability to provide superior customer service skills and work hard to know each brand inside and out. I appreciate a good challenge; I haven't met a problem i couldn't solve due to my creative out look I am able to look at task from multiple angles. I have extensive experience in appointment booking and schedule management using programs such as Booker, Prosalon, Sars-grid, and Google calendar. As well as managing phones with multiple lines.

$13.50 /hr
6 hours
5.00
James Haikin

James Haikin

Administrative Assistant and Freelance Writer

United States - Last active: 07/22/2012 - Tests: 3

I'd like to obtain a position that primarily lets me work from home so I can continue taking care of my daughter. My strengths lie primarily in technical writing and social networking, but I have a very versatile set of skills and can pick up others quickly. My dream job would be designing games--tabletop or computer games, doesn't matter: I love making things other people enjoy.

$17.00 /hr
0 hours
5.00
Tabitha Moore

Tabitha Moore

Outreach Specialist/Link Builder

United States - Last active: 04/07/2014 - Tests: 1

I have developed strong sales skills that have enabled me to build a record of sustained sales increases for my employers. I thrive on challenge and change, and I look forward to new opportunities to build positive customer relationships every day. My energy, analytic skills, organizational abilities, and creativity in tackling problems makes a positive contribution to all clients. I have always been able to establish and maintain excellent relationships with clients and coworkers at all levels.

$22.22 /hr
0 hours
5.00
Karrie Licatesi

Karrie Licatesi

Article writer, Researcher, Proofreader- Native En...

United States - Last active: 10/23/2014 - Tests: 3

My attention to detail, organizational skills and likability has generated high merit at my previous jobs. I have used Microsoft Office regularly and the internet almost daily for the past decade. I am quick yet thorough with my work. I would like to utilize my skills to help you accomplish your work. At my most recent position I designed and updated the department website; designed, generated and occasionally wrote articles for the department monthly newsletter; completed data entry daily; created presentations; created signs and documents via word processor; updated spreadsheets; set up meetings; generated meeting minutes; gave customer help via phone and email. For the past 12 years I have been researching (to varying degrees) natural health/living for personal growth. I have been writing natural health related blog articles for over a year. I am the creator of a Natural Living on Facebook with 240 members. Alternative health and real food healing is my passion.

$16.67 /hr
0 hours
5.00
Camitta D.

Camitta D.

Blogger,Data Entry,Cust. Service, Quality Assuran...

United States - Last active: 04/05/2014 - Tests: 9

It would be a pleasure to work with you so that I might demonstrate how my abilities fit your needs precisely. I am experienced in: -customer service- event coordinating -multi-tasking, business projects -quality assurance with use of Excel-sales/marketing -product articles writing -data entry -web design -SEO -office administration -Microsoft applications -Technical Support

$12.22 /hr
3 hours
4.59
Julie Anne White

Julie Anne White

Customer Service/Virtual Assistant Pro

United States - Last active: 2 months ago - Tests: 2

I have been a Customer Service and Virtual Assistant for many years, working from my quiet home office. I have years of Finance and Management experience working in Corporate America, and I am looking to work for a company with a team attitude. I have much experience and I would be an asset to your team. I love to work with people and am a problem solver.

$13.76 /hr
4 hours
4.79
Jason Farris

Jason Farris Agency Contractor

Audio/Voice Pro. Excellent English Skills. Web Dev...

Canada - Last active: 08/13/2013 - Tests: 28 - Portfolio: 11

My objective on oDesk is to offer professional, quality service and effective, hassle-free communication -- a welcome alternative to many oDesk contractors you may come across! My skill set is focused in 3 areas... IT INDUSTRY --------------------------- With a degree in Computer Information Systems and more than 17 years experience in the IT industry, I offer a wide variety of skills that will benefit you and/or your company. In 1999, I established a successful web hosting & design company. Through this business, I routinely work with Linux server administration, cPanel/WHM, HTML, CSS, PHP, MySQL, WordPress, and Adobe Photoshop, among others. In addition, I can provide you with web hosting, domain registrations, SSL certificates, dedicated servers, etc. VOICE TALENT --------------------------- I have 8 years experience in the audio industry working as a commercial voiceover talent, a local DJ, an internationally syndicated radio program producer & host, as a touring quartet singer, and as a studio backup singer. I also have experience producing and engineering audio, from professional CD music to children's audio storybooks. You can hear samples of my voice work at http://voice123.com/jasonfarris/ (down the right side under "Demos"). ENGLISH PROOFREADING --------------------------- English is my native language and I am proficient in both written and verbal forms. I have a certificate in Publishing with a focus on copy editing and proofreading. I fully understand the proper use of grammar and punctuation, and believe it or not, I actually enjoy going through documents and picking out mistakes and making corrections! :) --------------------------- Finally, I am based in New Brunswick, Canada, at -4:00 UTC. I know that I will succeed in providing you with exactly what your project needs, so contact me today! I look forward to working with you. (Be sure to review the rest of my profile, including my ODESK TEST RESULTS!) Please note that I do not work on Sundays.

Associated with: JCS Networks Agency
$18.00 /hr
11 hours
4.91
Ahmed Sayed Al-Fatah

Ahmed Sayed Al-Fatah Agency Contractor

Web test & Research-Marketing-Office-Virtual Asst-...

Bangladesh - Last active: 12/04/2012 - Tests: 11 - Portfolio: 1

My Objective is to achieve the attributes of WATER, as it accommodates itself in any shape and when you let it go it only flows and flows ensuring accuracy, quality efficiency in the light of my professional experience of 8 years which will insist you to hire me further. Key Areas: Marketing Management | Office Skills | Advertising Skills | Word Skills | Windows 7 Skills | Management Skills | PowerPoint Skills | Call Center Skills | Telephone Et. Skills | Negotiation Skills | Email Et. Skills | Hospitality Skills. Now FIFA Regional Instructor | Total 8 years working experience. Focused Works Done for 6 years: Sponsorship Management, Marketing Management, Electronic & Print Media Management, Organizing Events, Managing Administration, Sales & Marketing, Direct Marketing, Static Website development and maintenance, translation, data entry, international & national email management, all kinds of graphic designs, logo designs, power point presentations, telemarketing/sale, searching for internet based avenues. Also having working experience in different sectors like FIFA, AFC, National Sports Counsil etc. Other Works Done for 2 years: Survey Companies, Trading companies & Real Estate Companies.

Associated with: Zenith Agency
$22.22 /hr
21 hours
5.00