Phone Support Agents & Call Center Representatives

Showing 6,388 freelancers

Phone Support Agents & Call Center Representatives

Showing 6,388 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • customer service representative

    Expert Sr. customer service representative with four years of experience in multinational companies. *Receptionist In a five star hotel handling high volume of guests with check in and check out and needed service and complaints. *Call Center agent for AT … more

    Expert Sr. customer service representative with four years of experience in multinational companies. *Receptionist In a five star hotel handling high volume of guests with check in and check out and needed service and complaints. *Call Center agent for AT&T u-verse Dealing with customers billing and also offering AT&T products for for the customer and meeting the satisfactions level needed to insure high customer service satisfaction *Regus CSR assistant clients with all their business need (recruitment, presentations needed, and Microsoft office work.  less

    customer-service microsoft-excel phone-support telephone-skills microsoft-word customer-support data-entry virtual-assistant administrative-support 00 more less
    • $11.11 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • EGYPT
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Expert in phone, chat and email support.

    I am a former call center agent with 4 years experience handling software and ISP accounts. I have advanced knowledge of MS Windows Operating Systems and Mac OSX. I also have extensive experience using MS Office Suite (2003, 2007, 2010 … more

    I am a former call center agent with 4 years experience handling software and ISP accounts. I have advanced knowledge of MS Windows Operating Systems and Mac OSX. I also have extensive experience using MS Office Suite (2003, 2007, 2010 and 2013). Aside from this, I am also familiar with Photoshop and other editing software (photo, audio and video software). I am also familiar with Networking tools and equipment and has vast knowledge about Internet Security. I have vast experience with phone, email and chat support and can perform admin tasks with ease (such as data entry & analysis, video.audio transcription, internet research and other admin tasks).  less

    phone-support email-technical-support chat-support virus-removal microsoft-excel 00 more less
    • $3.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • customer service expert

    I've been a customer service representative for 4 years. I already handled different account such as financial and medical account in both US and UK campaign. I've also handled an inbound sales campaign and chat/email support. I … more

    I've been a customer service representative for 4 years. I already handled different account such as financial and medical account in both US and UK campaign. I've also handled an inbound sales campaign and chat/email support. I already have an extensive experience in providing excellent customer service experience to my clients. I am professional, flexible and easy to work with. I can work under pressure and easy to work with.  less

    customer-service phone-support telephone-skills customer-support microsoft-word data-entry transcription 00 more less
    • $5.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Subject Matter Expert/Process Trainer

    I have extensive knowledge in customer service, telemarketing, order management and technical support, with over 7 years of experience in Business Process Outsourcing. My training and professional experience includes customer service solutions, telephone/email marketing, network troubleshooting, software installation, email … more

    I have extensive knowledge in customer service, telemarketing, order management and technical support, with over 7 years of experience in Business Process Outsourcing. My training and professional experience includes customer service solutions, telephone/email marketing, network troubleshooting, software installation, email configuration and order tracking. I'm seeking opportunities to further extend my assistance. And, I aim to provide good quality service based on my experiences, skills and my dedication to complete task accordingly.  less

    customer-support phone-support customer-service telephone-skills data-encoding 00 more less
    • $7.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Experienced customer service representative

    7 years of experience providing customer support in busy call center environments for public utility and insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship … more

    7 years of experience providing customer support in busy call center environments for public utility and insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.  less

    customer-support customer-service phone-support microsoft-excel microsoft-word telephone-skills internet-research communications typing 00 more less
    • $15.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Seasoned Customer Service Professional

    I have solid experience and education in business communications, data entry, quality control and telecommunications, I am confident that I will become an immediate contributor to your team. The following are highlights of my knowledge, skills and abilities: 1. Extensive … more

    I have solid experience and education in business communications, data entry, quality control and telecommunications, I am confident that I will become an immediate contributor to your team. The following are highlights of my knowledge, skills and abilities: 1. Extensive experience with providing world class customer service in several different avenues; such as inbound, outbound, work at home and chat based call centers. 2. In-depth knowledge of administration that includes admissions, assessments, referral, and education 3. Familiar with common commands on the computer that promotes efficiency, such as toggling and navigating through several screens at one time while maintaining control of the conversation. 4. Employee awards for dedication, performance, leadership, and customer advocacy and authored a book at the age of 17 years old.  less

    data-entry inbound-marketing technical-support phone-support chat-support 00 more less
    • $7.78 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Data Entry Professional

    I have five years of experience with multiple operating systems in a pharmacy. I am proficient in Microsoft word,excel,access, outlook power point and office. I have worked with a few different payment systems as well as many data … more

    I have five years of experience with multiple operating systems in a pharmacy. I am proficient in Microsoft word,excel,access, outlook power point and office. I have worked with a few different payment systems as well as many data entry systems. Most of the work i do is computer based as well as telephone based but i have excellent customer service. I am working toward a bachelors and learn very quick.  less

    customer-support customer-service data-entry phone-support telephone-skills microsoft-office technical-support 00 more less
    • $17.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Experienced Elite Customer Service Representative

    I used to work as an Elite Customer Service Representative in Convergys Philippines (ELITE because I do customer handling, troubleshooting and sales) for a year and a half. I used to be one of the top representatives, and I was … more

    I used to work as an Elite Customer Service Representative in Convergys Philippines (ELITE because I do customer handling, troubleshooting and sales) for a year and a half. I used to be one of the top representatives, and I was also able to get a lot of awards for having a great performance and having a lot of contribution in the company.  less

    customer-support telephone-skills customer-service phone-support email-handling chat-support 00 more less
    • $4.50 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Customer Service Representative

    I am desirous of gaining employment within your reputable organization in any available position that is in-line with my qualifications. I am a quick learner who has the passion for learning and going the extra mile to achieve great excellence … more

    I am desirous of gaining employment within your reputable organization in any available position that is in-line with my qualifications. I am a quick learner who has the passion for learning and going the extra mile to achieve great excellence. My strong technical experience in customer service will make me a very competitive candidate for any given task. The key strengths that I possess for success include my wonderful personality which contains industriousness, honesty and fidelity. I will use these aspects of my ability to elevate working conditions and execute the objectives in helping the rising revenue and aid in my career development for the future working world. I have always had a natural ability to work well with people, believes in quality customer service, and interacts well with colleagues. I understand that good interpersonal skills allow for a more comfortable and cohesive environment, proven to be an asset beneficial to any establishment. If considered applicable, I am available for an interview anytime convenient to you. Thank you for your time and consideration.  less

    cad-design technical-support customer-support customer-service active-listening autocad telephone-skills phone-support 00 more less
    • $3.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 5 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Administrative Support/ Virtual Assistant / Project Manager

    Being organized and having good analytical skills, I think are the strengths that I have as an employee. I have experiences on being a virtual assistant, administrative aide and customer support since 2011. With this, I can assure you of a professional service.

    customer-service administrative-support microsoft-excel microsoft-outlook microsoft-office phone-support typing internet-research qa-management dropbox-api 00 more less
    • $3.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 157 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
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