Phone Support Agents & Call Center Representatives

Showing 6,490 freelancers

Phone Support Agents & Call Center Representatives

Showing 6,490 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Monique

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and … more

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and Modern Languages with major in French language and minor in Spanish language from National University of Modern Languages, Islamabad, Pakistan. I worked with Incall international as English account Mentor and then I worked with Amantel a Pinless Calling Card Company, U.S.A, as Team leader for the Spanish/French extension, deal with English, French, and Spanish customers. I have worked in National University of Modern language as French teacher and as well as I worked in Alliance francaise Islamabad, Pakistan. I also worked online as supervisor as Project Manager and handle French help desk, with NEW MEDIA SERVICES (an AUSTRALIAN company). Currently I am working with NetNizam PVT LTD as a Project Manager, I have been working with them for then 3 years now, together with netnizam I have developed and manager different projects, which can be seen in the portfolio.  less

    wordpress adobe-photoshop php voip-software asterisk javascript asp.net customer-support translation-french-english phone-support 00 more less
    • $3.33 HOURLY RATE
    • 3.9
    • 107 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 3 TESTS
    GROUPS:
  • Customer Service Manager, Team Manager, Project Manager

    I am a UK based freelancer who has 9 years of experience working within different managerial roles. I have worked with many brand campaigns including Ralph Lauren, Sainsbury's and Houseoffraser.co.uk while working with Teleperformance. In these roles … more

    I am a UK based freelancer who has 9 years of experience working within different managerial roles. I have worked with many brand campaigns including Ralph Lauren, Sainsbury's and Houseoffraser.co.uk while working with Teleperformance. In these roles it was my job to manage and support 30+ colleagues and help them excel within the campaign parameters. This included interviewing, hiring, training, quality control, marketing, budget control, planning and above all communication. I pride myself on my past positions and have uploaded some certifications earned while working with these companies. I believe myself to be hardworking, efficient, organised, approachable, understanding and easy to get along with.  less

    customer-support customer-service call-handling phone-support telephone-skills administrative-support chat-support data-entry email-handling google-apps 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 3 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 5 TESTS
  • Experienced Customer Service Representative

    Hello potential employer, If you are looking for a focused, serious and versatile person, I am at your service! I'm a customer support specialist with year-long job experience in customer care via phone and email, web-domain administration and team-management … more

    Hello potential employer, If you are looking for a focused, serious and versatile person, I am at your service! I'm a customer support specialist with year-long job experience in customer care via phone and email, web-domain administration and team-management, as well as advanced knowledge of German, English and Romanian. While working on different projects for my previous employer, partner to a large, German web-hosting company, i managed to hone my ability to focus on customer satisfaction while representing the interests of the company in a non-standardized environment. All this was accomplished by mostly self-taught skills and accumulated experience. I also have the desire to constantly learn new things and further my training in various skills, from web-design and photography to foreign languages.  less

    customer-service telephone-skills german english romanian phone-support customer-support data-entry photo-retouching digital-photography 00 more less
    • $8.50 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 2 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
  • Team Leader-Customer Support Specialist/Email&Chat Support/VA/Zendesk

    Highly Trained Customer Service Rep/ Team Leader/ Telemarketer/ Zendesk/ Live Chat Are you looking for someone who is enthusiastic and reliable customer service agent, a telemarketer or a Live Chat operator? If yes, I am your person. I would love … more

    Highly Trained Customer Service Rep/ Team Leader/ Telemarketer/ Zendesk/ Live Chat Are you looking for someone who is enthusiastic and reliable customer service agent, a telemarketer or a Live Chat operator? If yes, I am your person. I would love to have a long-term online job in oDesk. For four years, I already spent countless days and hours answering phones, sending and responding to emails, and managing a team. I have been trained to give the best customer service experience. I have developed on how to deal with different types of customer. I know how to turn an unhappy customer to a very satisfied customer. Because of dedication and perseverance I got promoted as a Team Leader. I am a team player who is hard working and worth keeping. I am a genuine person, result-oriented and competent who strives to achieve the best results.  less

    customer-service customer-support call-center-management call-handling administrative-support business-coaching data-analysis virtual-assistant email-handling phone-support 00 more less
    • $8.89 HOURLY RATE
    • 4.8
    • 1979 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 10 TESTS
  • Customer Service Representative

    I am an experienced Customer Service Representative for five years. I have worked with Motorola, Tracfone, Comcast and Century Link, I also know how to navigate Zendesk and create tickets, which I learned when I was working before. During my … more

    I am an experienced Customer Service Representative for five years. I have worked with Motorola, Tracfone, Comcast and Century Link, I also know how to navigate Zendesk and create tickets, which I learned when I was working before. During my service I was also promoted as Level 2 support agent. And with the experiences I have encountered I know I can provide the good quality of service that your company is looking for.  less

    customer-support phone-support email-handling email-technical-support chat-support 00 more less
    • $12.22 HOURLY RATE
    • 4.2
    • 1167 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • VA, Telemarketer, Appointment Setter, CSR, Email Handler, Chat Support

    To obtain a position which enables me to use my abilities in customer handling, strong organizational skills of good communication and my ability to work well with a dynamic team. SUMMARY OF QUALIFICATIONS • Efficient and energetic work attitude • Self-motivated, initiative … more

    To obtain a position which enables me to use my abilities in customer handling, strong organizational skills of good communication and my ability to work well with a dynamic team. SUMMARY OF QUALIFICATIONS • Efficient and energetic work attitude • Self-motivated, initiative, maintains a high level of energy • Proficient in Microsoft and Open Office ( word, excel and powerpoint presentation) • Exceptional interpersonal communication skills, both written and verbal • Strong ability to effectively multi-task in a fast-paced office environment • Motivated towards achieving set goals and deadlines in a timely manner • Resourceful  less

    customer-service appointment-setting telemarketing virtual-assistant email-handling phone-support chat-support data-entry internet-research order-processing 00 more less
    • $4.50 HOURLY RATE
    • 4.4
    • 145 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Appointment Setter,Data Entry,Phone Support,Lead Gen.,Customer Service

    Seeking a challenging position with an opportunity for career growth and utilize my skills & contribute a positive impact to the company which I intend to join. My experiences in the insurance company, cable network & call center has molded me in … more

    Seeking a challenging position with an opportunity for career growth and utilize my skills & contribute a positive impact to the company which I intend to join. My experiences in the insurance company, cable network & call center has molded me in delivering excellent customer service and can work with minimal supervision. I am open to be trained to widen my comprehension.  less

    appointment-setting telephone-skills customer-service data-encoding data-entry phone-support internet-research call-handling cold-calling telemarketing filipino skype customer-support email-handling email-technical-support virtual-assistant sugar-crm google-spreadsheet crm real-estate-idx zoho-crm 00 more less
    • $8.89 HOURLY RATE
    • 4.1
    • 3691 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 9 TESTS
  • Virtual-Assistant/ Customer support/ Admin-assist/ Email-handling

    I am a skilled professional with vast skills and experience in customer support, web research, data entry, email handling and other admin tasks. Sense of responsibility, discipline, patience, consistency and hardwork are some of the traits that I have acquired … more

    I am a skilled professional with vast skills and experience in customer support, web research, data entry, email handling and other admin tasks. Sense of responsibility, discipline, patience, consistency and hardwork are some of the traits that I have acquired with over 5 years of experience in working at a BPO industry and 5 years here in oDesk. One of my objectives is to have a position that would help me develop and utilize my acquired skills and knowledge and gain experience from it. Internet speed: http://www.speedtest.net/my-result/3513786226  less

    internet-research customer-support phone-support travel-agent zendesk mailchimp zoho-crm email-handling google-docs hootsuite 00 more less
    • $8.89 HOURLY RATE
    • 4.7
    • 4277 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 10 TESTS
  • Customer Service &Support/Phone,Chat and Email Support / Telesales/ VA

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and … more

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.  less

    customer-service sales virtual-assistant chat-support call-handling email-handling helpdesk-support technical-support data-entry administrative-support customer-support phone-support 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 3890 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 12 PORTFOLIO ITEMS
    • 11 TESTS
    ASSOCIATED WITH:
  • Expert QA Analyst, CSR Manager, Content Moderator, Order Processing

    I am 33 years of age, responsible, articulate and have a passion for providing stellar company support and I am a very customer-Oriented, sales driven person. I fully focus on Client expectations, affordable budget, detailed-oriented and knowledgeable of all office … more

    I am 33 years of age, responsible, articulate and have a passion for providing stellar company support and I am a very customer-Oriented, sales driven person. I fully focus on Client expectations, affordable budget, detailed-oriented and knowledgeable of all office functions and E-Commerce data entry with a strong background in the business/administration field, Excels in multitasking in a fast paced environment, completing assignments within time and budget constraints, superior telephone,product research, customer service, and computer skills with proficiency in MS Word, Excel,Google Calender, Outlook, and PowerPoint. Ability to grasp new ideas and integrate them into desired results. I have 15+ years experience in the Customer Service, QA, HR and Sales industry, and over this 15 year period I've worked for three major companies with a variety of services/products to offer–from health care to telecommunications, and I am looking for stability and a long term position. I have an excellent sales and customer service record, have received various awards, including an award from the Project Manager of a U.S telecommunication campaign called BridgeVine, ranking me third out of 200 call center employees for outstanding customer service, sales and quality assurance. I was promoted to Customer Service Manager Supervisor-Evening Shift at this last call center job–KM2/BridgeVine Company, where I ensured the night team of 20 agents complied with QA, customer care and telemarketing standards, assisted with live chat and inbound calls during promotional periods with high call volumes, escalated complex issues to head office etc. I look forward to the opportunity of becoming a part of productive team and act as a valuable asset to the company/enterprise.  less

    helpdesk-support customer-service phone-support appointment-setting public-speaking sales-promotion telemarketing 00 more less
    • $12.22 HOURLY RATE
    • 4.5
    • 2282 HOURS
    • TRINIDAD AND TOBAGO
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 15 TESTS
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