Phone Support Agents & Call Center Representatives

Showing 899 freelancers

Phone Support Agents & Call Center Representatives

Showing 899 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Virtual Assistant

    I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your organization. I have worked for Wal-Mart as a manager for 13 years and now seek a job that … more

    I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your organization. I have worked for Wal-Mart as a manager for 13 years and now seek a job that will allow me to continue growing as a professional from home. In my previous career as a Manager for Wal-Mart, Inc., I was able to significantly expand my professional skill-set. My responsibilities for the budgeting, payroll control, sales, coaching, developing and teaching associates and assistant managers as well as conducting P&L reviews monthly and answering customer calls of concern assisted in developing me as a professional. I believe that these skills, as well as my Bachelors from Oklahoma State University in Sociology/Pre-Physical Therapy make me an excellent candidate for your company. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for the role.  less

    transcription data-entry email-handling administrative-support microsoft-word microsoft-publisher adobe-photoshop microsoft-powerpoint customer-service customer-support order-entry phone-support 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 3414 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Account Manager Customer Service Phone Email Chat Team Supervisor

    8,000 oDesk Hours 3 years Homebased Full Time Australia- and Philippines-based Young Professional 10 Years in Customer Service 13 Years Total Work Experience Why you should hire me: - Native English speaker - Strong leadership and team skills (I can work … more

    8,000 oDesk Hours 3 years Homebased Full Time Australia- and Philippines-based Young Professional 10 Years in Customer Service 13 Years Total Work Experience Why you should hire me: - Native English speaker - Strong leadership and team skills (I can work independently, too) - Solid self-discipline and attitude - Consistent delivery of high level customer service via phone, e-mail and chat What I am looking for: - A full time, long term professional relationship - Part time contracts that I can squeeze in to keep me busy - Exciting campaigns focused on results and making customers/clients happy while increasing profits My Work Backgrounds/Industries: - Account Manager - Team Supervisor - Phone, E-mail, Live Chat and Face-to-Face Customer Support / Service - Technical Support for telecoms in the USA / Australia - Research - Fashion and Retail Sales - Nursing, Aged Care and Disability - Entrepreneurship  less

    customer-service email-handling call-handling telephone-skills phone-support chat-support customer-support administrative-support data-entry 00 more less
    • $7.00 HOURLY RATE
    • 4.9
    • 7939 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Customer Service Manager / HR Manager

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards … more

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards and Toshiba-Tech support)..I have experience in doing up selling and direct selling..I also have 2 years experience in doing online jobs, with my previous jobs in odesk, I am responsible for doing inbound calls, up selling, order processing, live chatting, responding to voicemail through email by doing outbound calls to customers internationally and do follow up calls to customers using our product and responding to emails..I strive hard with my work and became a Supervisor in one of my jobs then eventually promoted as a Customer Service Manager... I am very professional with jobs requiring multitasking. And I have 4 years experience in doing secretarial work..I am very efficient with MS Office applications (Word,Excel, Powerpoint) and web based tools, I have an accurate typing speed of 60 wpm as well..If given the opportunity, I guarantee great performance for this job..I am a very hardworking person, and I am willing to work for long hours if needed to..  less

    customer-service phone-support email-handling zendesk live-chat-operator liveperson order-processing 00 more less
    • $14.00 HOURLY RATE
    • 4.9
    • 14279 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Exceptional VA(Executive/Admin), Data Entry, Web Research, Customer S.

    Having been with careers in different fields for almost 14 years now on different job descriptions - handling corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory, banking and finance, technical support and customer support. I am … more

    Having been with careers in different fields for almost 14 years now on different job descriptions - handling corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory, banking and finance, technical support and customer support. I am now seeking for an opportunity where my communication and organizational skills will be utilized and where I will be able to contribute a lot for a company’s overall success. I had gained a lot of experience and knowledge from my work history, and enhanced even more my communication skills, both oral and written. To work professionally, and contribute my long years of knowledge and experience in providing top quality customer service and where my capabilities and qualifications will be maximized efficiently for the company's growth and profitability.  less

    data-encoding email-handling phone-support technical-support internet-research data-entry customer-service chat-support email-technical-support virtual-assistant 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 6051 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Customer Service & Order Processing

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support … more

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.  less

    customer-service customer-support call-center-management administrative-support order-processing live-chat-operator phone-support order-entry microsoft-excel microsoft-word 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 6557 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Versatile Writer to Fit Your Needs

    I am an experienced and versatile writer with a great reputation in the industry. I learn quickly, take criticism well, and am easy to work with. Projects are often completed before their deadlines so you can assure that I will get your work done quickly and efficiently.

    content-writing article-writing english-proofreading english-spelling reviews social-network-administration word-of-mouth computer-skills customer-service data-entry event-planning general-office-skills research phone-support typing 00 more less
    • $33.00 HOURLY RATE
    • 5.0
    • 1 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 0 TESTS
  • Project Manager, Customer Support, Call Center, VA & Web Research Pro

    If you are looking for best talent on oDesk, you have come to the right place. I am a skilled person with experience in following fields: - Customer Support: Email, Live chat and Phone Support (5+ years) - Restaurant / Menu Data Entry … more

    If you are looking for best talent on oDesk, you have come to the right place. I am a skilled person with experience in following fields: - Customer Support: Email, Live chat and Phone Support (5+ years) - Restaurant / Menu Data Entry (6 months) - General Admin Work, Data Entry / Web Research and Data analysis (2+ years) - Magento / OsCommerce / Big Commerce Product addition / entry (2+ years) I can speak English fluently and have a professional writing style. I am capable of learning new systems & procedures and I am good at working under minimal supervistion. Please don't hesitate to contact me and I will prove myself to be a building block for your organization.  less

    customer-support customer-service email-handling helpdesk-support email-technical-support phone-support transcription magento css xhtml html wordpress windows-xp-administration adobe-photoshop microsoft-excel microsoft-word oscommerce adobe-pdf zendesk administrative-support telephone-skills data-entry chat-support bpo-call-center 00 more less
    • $6.00 HOURLY RATE
    • 5.0
    • 12677 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Writing what you need, when you need it

    I am an experienced journalist, translator, researcher and freelance writer from the greater Tel Aviv area. As an experienced wordsmith, who loves the challenge of creating magic with letters, words and sentences, I bring to your project knowledge and experience … more

    I am an experienced journalist, translator, researcher and freelance writer from the greater Tel Aviv area. As an experienced wordsmith, who loves the challenge of creating magic with letters, words and sentences, I bring to your project knowledge and experience gained from writing and editing dozens of articles and blog posts. I also have a wealth of experience writing in academic contexts. I love to find Information, even if I have to travel very far away to get it. Gender Issues are very close to my heart, as well as workforce issues, traveling and gardening. I have all the writing skills required to please clients. Whatever you need written, I can write it. I can take your projects, give them life and get people's attention. I will do my best to get excellent results, stay on schedule and keep the agreed upon budget. Trust me with your words and you will get the best results. I look forward to hearing from you soon.  less

    microsoft-word english content-writing business-writing report-writing creative-writing online-writing academic-writing grant-writing technical-writing resume-writing organizational-behavior market-research customer-service phone-support 00 more less
    • $25.00 HOURLY RATE
    • 5.0
    • 46 HOURS
    • ISRAEL
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 0 TESTS
  • Translator, Proofreader, Voiceover, Customer Service and Much More!

    My name is Daniela Gonzalez. I´m a responsible and hard working, quality translator and proofreader, among other things. Please review the comments left by previous employers to learn more about the way I work and the quality of my … more

    My name is Daniela Gonzalez. I´m a responsible and hard working, quality translator and proofreader, among other things. Please review the comments left by previous employers to learn more about the way I work and the quality of my translations. I'd also like to add that my hourly rate is flexible depending on the job and is not to be taken as a fixed rate as it will differ for different jobs (translation, transcription, voice-over, proofreading). I look forward to working with you!  less

    translation-spanish-english translation-english-spanish customer-service administrative-support phone-support data-entry 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 1100 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 5 TESTS
    ASSOCIATED WITH:
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