Phone Support Agents & Call Center Representatives

Showing 616 freelancers

Phone Support Agents & Call Center Representatives

Showing 616 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 106 Phone Support projects are completed every quarter on oDesk.

106

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: July 1, 2014

  • Web Researcher, Data Entry Experienced, Virtual Assistant

    I am looking for part time or full time work that will enable me to use many skills that I have gained over the years. I have developed a wide set of skills that I can apply as a Web … more

    I am looking for part time or full time work that will enable me to use many skills that I have gained over the years. I have developed a wide set of skills that I can apply as a Web Researcher. I can manage multiple tasks and I am very efficient. I'm seeking opportunities to do Data Entry jobs, Customer Service Support, Virtual Assistance, Web Researcher and any administrative jobs.  less

    data-entry microsoft-word phone-support 00 more less
    • $4.44 HOURLY RATE
    • 4.2
    • 483 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
  • Customer Service

    I am working as a CSR for the last 3 years and have managed to take the position as the Senior CSR maintaining 5 agents under my supervision. My core responsibility was to communicate with the existing as well as … more

    I am working as a CSR for the last 3 years and have managed to take the position as the Senior CSR maintaining 5 agents under my supervision. My core responsibility was to communicate with the existing as well as the new clients and maintain quality service. I also have experience in SEO and SMM which I handle with my talented team members.  less

    customer-service phone-support customer-support call-handling 00 more less
    • $8.00 HOURLY RATE
    • 5.0
    • 417 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 3 TESTS
  • Customer Service/Phone support/ Marketing Online/ Data entry

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio … more

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.  less

    email-handling phone-support customer-service customer-support 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 1145 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 4 TESTS
  • Administrative Assistant/Phone Support Expert/Data Entry Professional

    After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I … more

    After 18 years of a Secretarial job experience in a fertilizer manufacturing company, I am able to enhance my knowledge and capabilities in the field of Administrative Support, Data entry, Customer care, Phone support and Communication here at odesk. I learned many things which good employers are eager to provide me in order to do the task that they requires me to do to the best of my ability. And it is my goal to create and maintain a high standard performance and competency in my work.  less

    data-entry phone-support transcription email-marketing 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 4222 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
  • MANAGING SOCIAL MEDIA SERVICES, VIRTUAL ASSISTANT, DATA ENTRY

    MANAGING SOCIAL MEDIA SERVICES, VIRTUAL ASSISTANT, DATA ENTRY, WEB RESEARCH,MS WORD,MS EXCELL, GOOGLE DOCS

    data-entry phone-support 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 12298 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 7 TESTS
  • Electronics and Communications Engineer

    To work as a Virtual Technician with relations to the Electronics, Communications and IT Field

    phone-support 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 23 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  •  Has experience in using PL/SQL tables, using global temporary tables.  1 Year experience as junior ORACLE DBA. Worked on export & import utilities, scheduling the backups and maintenance of databases.  Monitoring the databases and identifying the long running queries and … more

     Has experience in using PL/SQL tables, using global temporary tables.  1 Year experience as junior ORACLE DBA. Worked on export & import utilities, scheduling the backups and maintenance of databases.  Monitoring the databases and identifying the long running queries and tuning the SQL queries.  6 months experience in Oracle Applications in creating and customizing Reports.  Have Knowledge in Reports 6i, XML Publisher  Knowledge in writing Shell Scripts.  Strong analytical skills.  Experience in Creating/Enhancing Universes, retrieving data from Universes, functions and stored Procedures.  Creating Complex, Multi-dimensional and Ad-Hoc reports according to client's requirements – using Business Objects (BO XI R3).  Exceptional analytical, troubleshooting and communication skill. Along with Problem solving and Prioritization skills with ability to create and sustain high work tempo.  Converting sql server database to oracle.  less

    oracle-database data-entry phone-support 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 8 TESTS
  • RESEARCH ANALYST/ DATA ENTRY/ Customer service phones email/ R Nurse

    A disciplined, hardworking and trustworthy freelancer. I'm a graduate of Bachelors of Science in Nursing and also a registered nurse. Although i did not practice my profession, I was able use my knowledge, skills, and attitude to land a … more

    A disciplined, hardworking and trustworthy freelancer. I'm a graduate of Bachelors of Science in Nursing and also a registered nurse. Although i did not practice my profession, I was able use my knowledge, skills, and attitude to land a career in the BPO and financial field. I worked as customer service representative for 3 years with Barclays bank of Delaware. Then i'm currently with JP Morgan Chase Bank as Risk Ops analyst II. My excellent customer service skills helped me to be as subject matter expert for these Megabanks. As a frontline banker and advisor i was able to deal with the different and challenging customers, merchants, professionals and many institutions. I handled phone calls, emails, CSAT drive, FGD, and mentoring during my career. My goal in life it simply to be successful, share and practice my skills and knowledge for those who are in need of my service!  less

    customer-service phone-support internet-research data-entry data-analysis 00 more less
    • $4.00 HOURLY RATE
    • 4.9
    • 3697 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 6 TESTS
  • Cheyser Herrera

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with … more

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.  less

    transcription phone-support customer-support travel-agent complaint-management 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 1223 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Customer Service Representative/Accounts Analyst

    I have been actively working on customer support in Odesk for four years. I have been very attentive to customers and have provided them with the highest customer service. I have also worked as an organized Accounts Analyst doing administrative tasks.

    customer-service phone-support 00 more less
    • $5.56 HOURLY RATE
    • 4.0
    • 7309 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
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