Phone Support Agents & Call Center Representatives

Showing 886 freelancers

Phone Support Agents & Call Center Representatives

Showing 886 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 342 Phone Support projects are completed every quarter on oDesk.

342

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.40.

4.40

Last updated: April 1, 2015

  • Administrative Support

    I am currently finishing a Bachelor's Degree in Business Administration and Marketing while working in Administrative Support. I have administrative background in areas such as customer service, transcription, editing, web research, data entry, voice-overs for training videos, and many … more

    I am currently finishing a Bachelor's Degree in Business Administration and Marketing while working in Administrative Support. I have administrative background in areas such as customer service, transcription, editing, web research, data entry, voice-overs for training videos, and many other administrative tasks. I am computer/tech-savvy and pride myself on being dependable and time-efficient. *As an added bonus, I am happy to complete a paid trial to prove my skills & efficiency. Please contact me for more details. I would love to work with you!  less

    customer-service customer-support internet-research microsoft-excel microsoft-word phone-support telephone-skills transcription data-entry editing 00 more less
    • $12.22 HOURLY RATE
    • 4.9
    • 287 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Customer Service Agent

    A Call Center Agent for more than 6 years, answering the phone for customers calling from the US, UK and Australia. Now, I'd like to do that online with my neutral accent in English and working knowledge in web … more

    A Call Center Agent for more than 6 years, answering the phone for customers calling from the US, UK and Australia. Now, I'd like to do that online with my neutral accent in English and working knowledge in web design. I believe what Napoleon Hill stated in his book "no one is ever defeated until defeat has been accepted as a reality". This has been my maxim that governs how I work and render service to my clients.  less

    microsoft-excel microsoft-word internet-research phone-support telephone-skills 00 more less
    • $5.56 HOURLY RATE
    • 4.1
    • 695 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Technical Support Specialist/Client Care Specialist/Customer Service

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I have completed seminars and training's with customer service … more

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I have completed seminars and training's with customer service  less

    email-handling microsoft-excel microsoft-word customer-service customer-support data-entry phone-support microsoft-powerpoint translation-spanish-english translation-english-spanish 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 2460 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Administrative Officer

    I am an experienced Administrative Officer that has handles a lot of different tasks. From customer service to sales, from data mining to data analyzation and project management I have tried my hand on it. I am someone who enjoys … more

    I am an experienced Administrative Officer that has handles a lot of different tasks. From customer service to sales, from data mining to data analyzation and project management I have tried my hand on it. I am someone who enjoys the diversity of freelancing but also appreciates the opportunity of fully sinking my teeth into a single project. I am a sucker for quality and I work to impress. I challenge myself in learning new things everyday and I love making sure I make better of myself. Communication is never a problem as I have a strong grip on the English language and I am easy to approach. I've spent years in the BPO industry and has a background on teaching as well. I can be an asset to anyone who will have room for growth and I do not mind constructive criticisms, in fact I encourage it to hone my craft.  less

    call-center-management web-scraping research customer-service technical-support data-encoding phone-support english-tutoring 00 more less
    • $6.00 HOURLY RATE
    • 4.9
    • 125 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • Live Chat/Customer Service Rep/Email Support/Zendesk/Shopify

    My objective is to help employers achieve their goals and make their businesses profitable. I have been a Customer Service Representative for 5 years now and 3 years of which spent here in oDesk. My area of expertise are: - Live Chat Support - Email Support - Zendesk - Phone Support - Administrative support - Web Research - Data Entry

    live-chat-operator email-handling zendesk customer-service phone-support customer-support internet-research data-entry administrative-support management-development 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 9144 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
  • Customer Service and Writing

    Note: I live in a house with two dogs who are very loud, so telephone jobs may not be the best suit for me. I prefer email/messenger jobs. Thank you. I have many years of experience in Customer Service … more

    Note: I live in a house with two dogs who are very loud, so telephone jobs may not be the best suit for me. I prefer email/messenger jobs. Thank you. I have many years of experience in Customer Service, Sales and Personal Writing (Creative Writing, Short Stories, Long Stories, etc) and enjoy doing all of these things. I am a hard worker and love to be challenged. Individual Skills: -Extensive experience in customer service, sales and general office activities, including cash management. -Proven ability to meet customer needs, handle multiple priorities and perform effectively with co-workers. -Computer proficiency in Access, Electronic Mail, PowerPoint, Microsoft Word, including knowledge in Excel and Microsoft Office. -Fluent in English as well as conversational French. -Able to successfully defuse angry customers by using patience and excellent listening skills -Fast typing skills with vast knowledge of computer and computer related programs. -Strong grasp of the English language with a passion for writing.  less

    customer-service customer-support conflict-resolution chat-support phone-support telephone-skills time-management computer-maintenance short-story-writing blog-writing 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 230 HOURS
    • CANADA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Hardware Technical Support // Paralegal Research

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important … more

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you  less

    translation translation-spanish-english email-technical-support phone-support computer-hw-installation paralegal computer-maintenance internet-research legal-research legal-writing 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1022 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 10 TESTS
  • Versatile and Skilled Team Player for Technical Support or CSR.

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects … more

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions.  less

    technical-support helpdesk-support customer-service computer-networking virtual-assistant online-help web-design intuit-quickbooks accounts-payable-management paypal-api teamviewer zendesk fax skype zoho-crm google-adsense google-apps google-docs google-plus google-searching google-sites-administration google-spreadsheet adobe-acrobat adobe-pdf pdf-conversion filing windows-phone android-app-development dropbox-api web-os-app-development ibm-websphere website-wireframing computer-repair remoting network-security basecamp security camtasia snagit crm sugar-crm wordpress cpanel web-content-management windows-administration payment-processing administrative-support customer-support chat-support phone-support 00 more less
    • $14.00 HOURLY RATE
    • 5.0
    • 6315 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 10 TESTS
    GROUPS:
    ASSOCIATED WITH:
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