Phone Support Agents & Call Center Representatives

Showing 1,031 freelancers

Phone Support Agents & Call Center Representatives

Showing 1,031 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 342 Phone Support projects are completed every quarter on oDesk.

342

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.40.

4.40

Last updated: April 1, 2015

  • Administrative Officer

    I am an experienced Administrative Officer that has handles a lot of different tasks. From customer service to sales, from data mining to data analyzation and project management I have tried my hand on it. I am someone who enjoys … more

    I am an experienced Administrative Officer that has handles a lot of different tasks. From customer service to sales, from data mining to data analyzation and project management I have tried my hand on it. I am someone who enjoys the diversity of freelancing but also appreciates the opportunity of fully sinking my teeth into a single project. I am a sucker for quality and I work to impress. I challenge myself in learning new things everyday and I love making sure I make better of myself. Communication is never a problem as I have a strong grip on the English language and I am easy to approach. I've spent years in the BPO industry and has a background on teaching as well. I can be an asset to anyone who will have room for growth and I do not mind constructive criticisms, in fact I encourage it to hone my craft.  less

    call-center-management web-scraping research customer-service technical-support data-encoding phone-support english-tutoring 00 more less
    • $6.00 HOURLY RATE
    • 4.9
    • 125 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • Customer Service and Writing

    Note: I live in a house with two dogs who are very loud, so telephone jobs may not be the best suit for me. I prefer email/messenger jobs. Thank you. I have many years of experience in Customer Service … more

    Note: I live in a house with two dogs who are very loud, so telephone jobs may not be the best suit for me. I prefer email/messenger jobs. Thank you. I have many years of experience in Customer Service, Sales and Personal Writing (Creative Writing, Short Stories, Long Stories, etc) and enjoy doing all of these things. I am a hard worker and love to be challenged. Individual Skills: -Extensive experience in customer service, sales and general office activities, including cash management. -Proven ability to meet customer needs, handle multiple priorities and perform effectively with co-workers. -Computer proficiency in Access, Electronic Mail, PowerPoint, Microsoft Word, including knowledge in Excel and Microsoft Office. -Fluent in English as well as conversational French. -Able to successfully defuse angry customers by using patience and excellent listening skills -Fast typing skills with vast knowledge of computer and computer related programs. -Strong grasp of the English language with a passion for writing.  less

    customer-service customer-support conflict-resolution chat-support phone-support telephone-skills time-management computer-maintenance short-story-writing blog-writing 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 230 HOURS
    • CANADA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Hardware Technical Support // Paralegal Research

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important … more

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you  less

    translation translation-spanish-english email-technical-support phone-support computer-hw-installation paralegal computer-maintenance internet-research legal-research legal-writing 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1022 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 10 TESTS
  • Versatile and Skilled Team Player for Technical Support or CSR.

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects … more

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions.  less

    technical-support helpdesk-support customer-service computer-networking virtual-assistant online-help web-design intuit-quickbooks accounts-payable-management paypal-api teamviewer zendesk fax skype zoho-crm google-adsense google-apps google-docs google-plus google-searching google-sites-administration google-spreadsheet adobe-acrobat adobe-pdf pdf-conversion filing windows-phone android-app-development dropbox-api web-os-app-development ibm-websphere website-wireframing computer-repair remoting network-security basecamp security camtasia snagit crm sugar-crm wordpress cpanel web-content-management windows-administration payment-processing administrative-support customer-support chat-support phone-support 00 more less
    • $14.00 HOURLY RATE
    • 5.0
    • 6320 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 10 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • 6000+ Sales and Customer Service Account Manager | Trainer

    Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the … more

    Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the talent and years of experience necessary to handle your brand and face your customers so you can rest easy that your business is in good hands.  less

    call-center-management customer-service technical-support account-management data-entry article-writing zendesk adobe-photoshop chat-support phone-support 00 more less
    • $11.11 HOURLY RATE
    • 4.5
    • 7285 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • Customer Service/Support and Administrative Assistant

    James Dean, 29, from Bloomington, Indiana, originally from Saint Cloud, Florida. He does not have any children, but does have 2 dogs who are spoiled beyond belief. When James is not working, he enjoys spending time with family and friends … more

    James Dean, 29, from Bloomington, Indiana, originally from Saint Cloud, Florida. He does not have any children, but does have 2 dogs who are spoiled beyond belief. When James is not working, he enjoys spending time with family and friends, going hiking, photography, and scrap-booking. James is no stranger to the administration field, having spent his entire working career in various types of customer service positions and office administration. It taught him the importance of having high moral standards, ie confidentiality, reliability and has a strong work ethic. He is honest, creative, technologically savvy, and has a real "go getter" personality. Prior to starting his virtual assisting career, James spent over 12 years polishing his skills in positions; Office Manager, Administrative/Personal Assistant, Operations Manager, Activities Coordinator, and Customer Service. Passionate about helping others, James provides invaluable services such as office administration, article writing & submissions, scheduling and social media management, just to name a few.  less

    microsoft-excel microsoft-word microsoft-powerpoint customer-service administrative-support computer-maintenance customer-support digital-scrapbooking skype phone-support telephone-skills email-technical-support link-building project-management email-marketing facebook-marketing adobe-photoshop microsoft-outlook-development google-docs google-calendar-development google-searching microsoft-excel-powerpivot photo-editing database-administration database-management internet-marketing social-media-marketing magazine-layout email-handling image-editing blog-writing chat-support 00 more less
    • $13.33 HOURLY RATE
    • 4.9
    • 2165 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Customer Service Manager / HR Manager

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards … more

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards and Toshiba-Tech support)..I have experience in doing up selling and direct selling..I also have 2 years experience in doing online jobs, with my previous jobs in odesk, I am responsible for doing inbound calls, up selling, order processing, live chatting, responding to voicemail through email by doing outbound calls to customers internationally and do follow up calls to customers using our product and responding to emails..I strive hard with my work and became a Supervisor in one of my jobs then eventually promoted as a Customer Service Manager... I am very professional with jobs requiring multitasking. And I have 4 years experience in doing secretarial work..I am very efficient with MS Office applications (Word,Excel, Powerpoint) and web based tools, I have an accurate typing speed of 60 wpm as well..If given the opportunity, I guarantee great performance for this job..I am a very hardworking person, and I am willing to work for long hours if needed to..  less

    customer-service phone-support email-handling zendesk live-chat-operator liveperson order-processing 00 more less
    • $14.00 HOURLY RATE
    • 4.9
    • 14319 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Transcriptionist / Administrative Support / VA / Management Skills

    Having worked for more than 7 years in the medical transcription department of a top BPO company in Asia , I have acquired and gained vast technical office skills including administration support skills, project management, basic IT skills, etc. These skills … more

    Having worked for more than 7 years in the medical transcription department of a top BPO company in Asia , I have acquired and gained vast technical office skills including administration support skills, project management, basic IT skills, etc. These skills were further enhanced through training and experience when I was promoted and worked as a medical transcription supervisor for almost 5 years. Aside from transcription skills, I offer an array of skills needed for office work and administrative support functions. My main goal is to have a mutually beneficial work relationship with my clients while providing them my services.  less

    supervisory-skills administrative-support medical-transcription medical-writing medical-records-research medical-billing-coding medical-informatics microsoft-excel microsoft-word internet-research customer-support helpdesk-support phone-support chat-support email-technical-support teamviewer 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 0 HOURS
    • QATAR
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
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