• Highly skilled in providing information regarding products and services of company • In-depth knowledge of taking orders, decide charges, and administer billing or payments • Hands-on experience in reviewing, updating or making changes to customer accounts • Track record of listening and responding to customers’ needs and concerns • Able to handle returns or complaints • Demonstrated ability to record details of client contacts and actions taken • Proven ability to determine answers or solutions
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Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.
Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.
Phone Support Job Cost Overview
Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.
oDesk Phone Support Jobs Completed Quarterly
On average, 342 Phone Support projects are completed every quarter on oDesk.
Time to Complete oDesk Phone Support Jobs
Time needed to complete a Phone Support project on oDesk.
Average Phone Support Freelancer Feedback Score
Phone Support oDesk freelancers typically receive a client rating of 4.40.
An Information Technology position implementing, deploying, and managing information systems. Supporting information systems hardware, software, and network infrastructures for users locally and remotely. Worked multiple 1099 contract positions providing support via e-mail, remote, phone, and in person for many individuals and firms including Delta Computer Group, Getronics, Ford Motor Company, Barbeau Enterprises, Holiday Inn, Go2ITGroup, QualXServ, Dillard’s Department Store, and Aamco Transmission’s. Troubleshot and resolved issues for Windows 9x / 2000 / XP / Vista / 7 based computers and MS Office as well as Red Hat, Fedora, CentOS, and Linux. Assisted with resolution of issues relating to Windows Server Active Directory and Windows Remote Desktop. Setup, tuned, and troubleshot wired and wireless networks. Setup, and troubleshot desktop and network printers. Setup Desktop, Laptop, Servers, and Smartphones. Support LAN and WAN. Punched down and ran Cat-5 network cabling. Installed, setup, and troubleshot Point of Sale equipment and interfaces. Deployed and migrating of software and hardware. Troubleshot software such as Microsoft Office products, Web Browsing issues. Performed virus, malware removals, data backup and recovery. Utilized Norton Ghost image recovery and deployments. Upgrade or replace batteries, CPU, system boards, hard drives, memory, monitors, NIC, power supplies, sound cards, system boards, and video cards. Palm PDA, Smartphone (Android), Apple(iOS), Blackberry Software (RIM) Troubleshooting. Troubleshot connectivity issues - DCHP,DNS, TCP/IP. Establish Social Media profiles and presence. Educate users of dos/don't of web surfing and internet security. Installation and configuration of system security features such as firewalls, and anti-virus. Supervised a staff of three technicians as the lead technician. Deployed, implemented, and migrated near 1000 computers from Windows 9x and 2000 to Windows XP and 2003. Performed Data Backups and recovery using Altiris Recovery Solution Agent. Provided technical support and adapted to each users’ needs and requests. Traveled to other branches of the company to assist in the resolution of problems, train employees, and teach software. Hardware/software break/fix.
I strive to exceed customer/employer expectations by delivering second-to-none service. I maintain customer satisfaction in all initiatives and interactions by always putting the customer first (while staying within company guidelines). Over the last decade I have owned and operated a web hosting company, implemented PHP shopping carts and designed hundreds of HTML based sites. I have recently returned to school and am looking forward to meeting and working with new people while I attempt to earn an income in today's economy. I'm an easy going person who just happens to be extremely detail oriented and driven. I look forward to working with you!
My cultural environment helped me developing high language skills, and made me understand the importance of knowing other cultures and habits in order to have good personal and business relationships. I have experience in Translation, Graphic Design, Web Design and Customer Support. I can speak fluently English, Italian and Spanish; I can communicate properly in French, plus I am studying German and Japanese at the moment. As my slogan says, passion is the key; I am passionate about my jobs and I will fight to make the results be over-the-top!
I have spent the last 20 years consistently working in an office atmosphere. I have become fluent in all aspects including bookkeeping using Quickbooks, Quicken, Peachtree, and Great Plains. I have performed transcribing tasks, office organization, form creation, created employee manuals from scratch, created newsletters for several different organizations such as support groups and the Chamber of Commerce. I have also been a freelance writer for approximately five years now. I have written for newspapers, ran a newspaper on top of writing the articles, written an ebook for a client, edited a small book for a historical society, and much more.
I'd like to obtain a position that primarily lets me work from home so I can continue taking care of my daughter. My strengths lie primarily in technical writing and social networking, but I have a very versatile set of skills and can pick up others quickly. My dream job would be designing games--tabletop or computer games, doesn't matter: I love making things other people enjoy.
- Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1, logmein, help.me; - Installation, maintance, troubleshooting and support of Windows XP / Vista / 7; - Software installation and setting up for Windows; - Mounting and installation of periphery devices; - Virus, troyan, spam, adware, malware removal; - Driver installation; - Installation and maintenance of Internet explorer, Mozila firefox, Google Chrome; - Email managing, maintance, settings;
It would be a pleasure to work with you so that I might demonstrate how my abilities fit your needs precisely. I am experienced in: -customer service- event coordinating -multi-tasking, business projects -quality assurance with use of Excel-sales/marketing -product articles writing -data entry -web design -SEO -office administration -Microsoft applications -Technical Support
I currently work as a freelance translator and transcript from English to Spanish or viceversa. I have an Eanglish Degree and Teach English 3 hrs a Day. I've worked 5 years in Customer Service. Now I work as a Freelancer. I was a trainer and team Leader in the company I worked for.
Hello my name is Alexis Aguirre. I am ambitious, creative, self motivated, and I love to work. Growing up, I did not have a lot, and was extremely independent. If I wanted something, I had to work for it. I continue to work towards concrete goals today. As an employee I consistently do the best I can, and stay motivated to work hard and get it done. My skills include communication, data entry, customer support, and research.