Phone Support Agents & Call Center Representatives

Showing 266 freelancers

Phone Support Agents & Call Center Representatives

Showing 266 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Virtual Assistant

    I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your organization. I have worked for Wal-Mart as a manager for 13 years and now seek a job that … more

    I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your organization. I have worked for Wal-Mart as a manager for 13 years and now seek a job that will allow me to continue growing as a professional from home. In my previous career as a Manager for Wal-Mart, Inc., I was able to significantly expand my professional skill-set. My responsibilities for the budgeting, payroll control, sales, coaching, developing and teaching associates and assistant managers as well as conducting P&L reviews monthly and answering customer calls of concern assisted in developing me as a professional. I believe that these skills, as well as my Bachelors from Oklahoma State University in Sociology/Pre-Physical Therapy make me an excellent candidate for your company. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for the role.  less

    transcription data-entry email-handling administrative-support microsoft-word microsoft-publisher adobe-photoshop microsoft-powerpoint customer-service customer-support order-entry phone-support 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 3414 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Account Manager Customer Service Phone Email Chat Team Supervisor

    8,000 oDesk Hours 3 years Homebased Full Time Australia- and Philippines-based Young Professional 10 Years in Customer Service 13 Years Total Work Experience Why you should hire me: - Native English speaker - Strong leadership and team skills (I can work … more

    8,000 oDesk Hours 3 years Homebased Full Time Australia- and Philippines-based Young Professional 10 Years in Customer Service 13 Years Total Work Experience Why you should hire me: - Native English speaker - Strong leadership and team skills (I can work independently, too) - Solid self-discipline and attitude - Consistent delivery of high level customer service via phone, e-mail and chat What I am looking for: - A full time, long term professional relationship - Part time contracts that I can squeeze in to keep me busy - Exciting campaigns focused on results and making customers/clients happy while increasing profits My Work Backgrounds/Industries: - Account Manager - Team Supervisor - Phone, E-mail, Live Chat and Face-to-Face Customer Support / Service - Technical Support for telecoms in the USA / Australia - Research - Fashion and Retail Sales - Nursing, Aged Care and Disability - Entrepreneurship  less

    customer-service email-handling call-handling telephone-skills phone-support chat-support customer-support administrative-support data-entry 00 more less
    • $7.00 HOURLY RATE
    • 4.9
    • 7934 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Customer Service Manager / HR Manager

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards … more

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards and Toshiba-Tech support)..I have experience in doing up selling and direct selling..I also have 2 years experience in doing online jobs, with my previous jobs in odesk, I am responsible for doing inbound calls, up selling, order processing, live chatting, responding to voicemail through email by doing outbound calls to customers internationally and do follow up calls to customers using our product and responding to emails..I strive hard with my work and became a Supervisor in one of my jobs then eventually promoted as a Customer Service Manager... I am very professional with jobs requiring multitasking. And I have 4 years experience in doing secretarial work..I am very efficient with MS Office applications (Word,Excel, Powerpoint) and web based tools, I have an accurate typing speed of 60 wpm as well..If given the opportunity, I guarantee great performance for this job..I am a very hardworking person, and I am willing to work for long hours if needed to..  less

    customer-service phone-support email-handling zendesk live-chat-operator liveperson order-processing 00 more less
    • $14.00 HOURLY RATE
    • 4.9
    • 14272 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Exceptional VA(Executive/Admin), Data Entry, Web Research, Customer S.

    Having been with careers in different fields for almost 14 years now on different job descriptions - handling corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory, banking and finance, technical support and customer support. I am … more

    Having been with careers in different fields for almost 14 years now on different job descriptions - handling corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory, banking and finance, technical support and customer support. I am now seeking for an opportunity where my communication and organizational skills will be utilized and where I will be able to contribute a lot for a company’s overall success. I had gained a lot of experience and knowledge from my work history, and enhanced even more my communication skills, both oral and written. To work professionally, and contribute my long years of knowledge and experience in providing top quality customer service and where my capabilities and qualifications will be maximized efficiently for the company's growth and profitability.  less

    data-encoding email-handling phone-support technical-support internet-research data-entry customer-service chat-support email-technical-support virtual-assistant 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 6051 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Customer Service & Order Processing

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support … more

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.  less

    customer-service customer-support call-center-management administrative-support order-processing live-chat-operator phone-support order-entry microsoft-excel microsoft-word 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 6557 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Translator, Proofreader, Voiceover, Customer Service and Much More!

    My name is Daniela Gonzalez. I´m a responsible and hard working, quality translator and proofreader, among other things. Please review the comments left by previous employers to learn more about the way I work and the quality of my … more

    My name is Daniela Gonzalez. I´m a responsible and hard working, quality translator and proofreader, among other things. Please review the comments left by previous employers to learn more about the way I work and the quality of my translations. I'd also like to add that my hourly rate is flexible depending on the job and is not to be taken as a fixed rate as it will differ for different jobs (translation, transcription, voice-over, proofreading). I look forward to working with you!  less

    translation-spanish-english translation-english-spanish customer-service administrative-support phone-support data-entry 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 1100 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 5 TESTS
    ASSOCIATED WITH:
  • Full time VA / Appointment Setter / Customer Service/Data Mining

    To obtain a Full time employment that will help me develop my skills as a freelancer and utilize my current knowledge in Data Entry/Virtual Assistant/Data Mining/Customer Service. Experienced in handling calls from united states for 5 years giving quality customer service.

    data-entry customer-service social-media-marketing internet-research virtual-assistant phone-support transcription pdf-conversion skype game-testing google-spreadsheet email-technical-support email-handling chat-support facebook-marketing 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 6999 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Energetic Customer Service Relationship Specialist

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in … more

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.  less

    customer-service administrative-support phone-support 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 1915 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
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