Phone Support Agents & Call Center Representatives

Showing 1,062 freelancers

Phone Support Agents & Call Center Representatives

Showing 1,062 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Ms.

    I am currently working as a representative for the Fraud Department of one of the world's well-known Internet Service Provider. I've previously worked for special projects and highly-escalated customer service concerns, which allowed me to interact and worked … more

    I am currently working as a representative for the Fraud Department of one of the world's well-known Internet Service Provider. I've previously worked for special projects and highly-escalated customer service concerns, which allowed me to interact and worked with Program Managers and Point of Contacts in the company's headquarters. It also allowed me to think out of the box and practise my analytical skills in decision-making without jeopardizing the company's guidelines and credibility. I also have a wide-range and years of experience in back-end processes such as reviewing credits, fraud claims and chargebacks, and processing postal mail and fax documents. Right now, I'm looking for a full-time job that allows me to work at home for a reasonable cost.  less

    fraud-analysis customer-support phone-support customer-service transcription email-handling chat-support data-entry data-encoding virtual-assistant 00 more less
    • $4.50 HOURLY RATE
    • 4.4
    • 26 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Virtual Administrative Assistant

    For 2 years at Apple I developed both a pleasant phone voice and sharp computer skills. Since late 2013 I have worked as a Virtual Administrative Assistant -- I type 85 words per minute, and I'm very familiar with both … more

    For 2 years at Apple I developed both a pleasant phone voice and sharp computer skills. Since late 2013 I have worked as a Virtual Administrative Assistant -- I type 85 words per minute, and I'm very familiar with both the Office Suite and iWork. In addition to administrative work and transcription work, I am also available for voice recordings, copywriting, email drafting, and data entry. You will find that I am eagerly motivated, detail- and goal-oriented, and I will deliver your completed task quickly.  less

    virtual-assistant english transcription data-entry email-handling english-tutoring voice-talent teaching-english content-writing phone-support 00 more less
    • $14.00 HOURLY RATE
    • 4.9
    • 42 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Experienced Customer Service Professional

    Seasoned and accomplished in the fields of Sales, Administration, Customer Service, and Management, Anton Lee Deville Hooper is a graduate of both Mount Saint Mary's University and Strayer University, where he attained his Masters Degree in Business Administration with … more

    Seasoned and accomplished in the fields of Sales, Administration, Customer Service, and Management, Anton Lee Deville Hooper is a graduate of both Mount Saint Mary's University and Strayer University, where he attained his Masters Degree in Business Administration with a 4.0 GPA. He is an individual who seeks to use his education, experience, and talents to the best of his ability as far as it can take him in life as well as his career.  less

    customer-support microsoft-excel microsoft-word phone-support proofreading transcription data-entry customer-service 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 25 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Experienced Customer Service Representative

    Over 7 years experience with customer service and sales. Creative advertizing and marking ability. Owner, operated of a power selling eBay store for over 6 years. Past fire fighter, wife and mother of 2. Certificate in Criminal Justice and a passion to help others.

    microsoft-word print-design phone-support email-handling organizational-development internet-research research-papers requirements-analysis 00 more less
    • $10.00 HOURLY RATE
    • 4.0
    • 58 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Customer Service Expert l Email Support l HR l Researcher l SMM

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for … more

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for long-term opportunities where I can improve my skills, build wonderful working relationship and learn new trends. I also have some experience in the following areas: - Zendesk - LiveChat - Google Docs - Customer Service Management - Photoshop - App optimization  less

    internet-research data-entry email-technical-support customer-service customer-support phone-support payment-processing administrative-support social-media-marketing zendesk 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 11588 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Customer Service & Order Processing

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support … more

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.  less

    customer-service customer-support call-center-management administrative-support order-processing live-chat-operator phone-support order-entry microsoft-excel microsoft-word 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 6557 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 10 TESTS
    ASSOCIATED WITH:
  • Research Analyst at PennWell Corporation

    Education: Bachelor of Arts (BA) in English literature and language from Boston College, May 2014. In addition, I minored in International Studies: Conflict and Cooperation. Upon graduation, my cumulative GPA was 3.4. Recent Employment: PennWell Corporation, a business-to-business (B2B … more

    Education: Bachelor of Arts (BA) in English literature and language from Boston College, May 2014. In addition, I minored in International Studies: Conflict and Cooperation. Upon graduation, my cumulative GPA was 3.4. Recent Employment: PennWell Corporation, a business-to-business (B2B) media and publishing company. (1) Helped editorial team at TransmissionHub, subsidiary of PennWell Corporation, to gather story leads by reviewing documents focusing on electric transmission planning, projects and policies, such as the following: -Federal Energy Regulatory Commission's (FERC) orders and notices -North American Electric Reliability Corporation's (NERC) press releases and energy reliability standards -Public utilities commissions' (PUC) orders and notices -Electric utilities' press releases -Department of Energy's press releases -Technical analyses on the bulk electric system, regional transmission systems or transmission line projects (2) Interviewed sources, such as commissioners, electric utility analysts, transmission planners and utility media contacts to obtain more information on the leads to generate an angle for the articles (3) Wrote detailed articles for TransmissionHub subscribers and daily post stories online  less

    article-writing content-writing creative-writing ap-style-writing journalism-writing legal-writing report-writing copy-editing editing phone-support 00 more less
    • $23.00 HOURLY RATE
    • 5.0
    • 2 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 0 TESTS
  • Live Chat, E-mail, Phone, Data Entry, Web Research, Web Design / Dev.

    Working since 2010 for various clients of U.S / UK / Canada and some of the jobs pertaining to Voiced & Non-Voiced Services, are mentioned below: E-mail Support Phone Support Live Chat Support Order Processing Web Research Web Development Web Design Travel … more

    Working since 2010 for various clients of U.S / UK / Canada and some of the jobs pertaining to Voiced & Non-Voiced Services, are mentioned below: E-mail Support Phone Support Live Chat Support Order Processing Web Research Web Development Web Design Travel Agent Work - Hotel Bookings Technical Support Services Customer Satisfaction Surveys Data Mining Data Entry Services Data Conversion Services Audio / Video Transcription  less

    grasshoper-virtual-phone email-technical-support email-handling telephone-skills phone-support 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 31 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
    ASSOCIATED WITH:
  • Karolina Remboska

    I am a professional administration assistant. I have extensive experience as a PA, Administration Assistant and Manager for over 10 years. I have completed my Tefel qualifications & also teach English abroad. I am very interested in expanding my career to … more

    I am a professional administration assistant. I have extensive experience as a PA, Administration Assistant and Manager for over 10 years. I have completed my Tefel qualifications & also teach English abroad. I am very interested in expanding my career to Online Administration and VA positions. I am very flexible with working day or evening hours. I am also currently working on Events & promoting music labels where I assist with Marketing and sending out professional emails & press packs to clients. I also have come from an Adventure Travel Company background, so I can defiantly relate in terms of attracting tourism with articles. I have recently been on wonderful travels & living overseas in Argentina & Mexico for the past 1.5years & am now based in Sydney. In my time abroad I have been teaching English classes on a casual basis and also worked with promoting DJs, running events & with Record Labels. I have a wide range of experience in many different fields in positions I have held in the past. I am a people person and love helping others. In my last position back in Australia I worked in the head office of an adventure travel company Peregrine Adventures, where I was the Receptionist / Administrative Assistant & Personal Assistant for the Managing Director. I had a wide range of responsibilities & experiences & was able to travel to some wonderful & exciting parts of the world. I have my Certificate IV in Business Administration and many other certificates and qualifications. I look forward to helping you and working together in the future.  less

    data-entry microsoft-excel microsoft-powerpoint microsoft-word travel-agent public-relations administrative-support management-development customer-service web-content-management phone-support 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 1 HOURS
    • AUSTRALIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
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