Phone Support Agents & Call Center Representatives

Showing 1,056 freelancers

Phone Support Agents & Call Center Representatives

Showing 1,056 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Project Management, Business Development, SEO,Statistics, Voice Talent

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND … more

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.  less

    telemarketing email-handling customer-service sales project-management administrative-support voice-talent statistics creative-writing phone-support 00 more less
    • $35.00 HOURLY RATE
    • 5.0
    • 202 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 3 TESTS
  • Exceptional Customer Service Representative

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession … more

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.  less

    data-entry clerical-skills virtual-assistant customer-service customer-support technical-support email-technical-support chat-support order-processing order-entry helpdesk-support phone-support 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 3885 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • Exceptional VA(Executive/Admin), Data Entry, Web Research, Customer S.

    Having been with careers in different fields for almost 14 years now on different job descriptions - handling corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory, banking and finance, technical support and customer support. I am … more

    Having been with careers in different fields for almost 14 years now on different job descriptions - handling corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory, banking and finance, technical support and customer support. I am now seeking for an opportunity where my communication and organizational skills will be utilized and where I will be able to contribute a lot for a company’s overall success. I had gained a lot of experience and knowledge from my work history, and enhanced even more my communication skills, both oral and written. To work professionally, and contribute my long years of knowledge and experience in providing top quality customer service and where my capabilities and qualifications will be maximized efficiently for the company's growth and profitability.  less

    data-encoding email-handling phone-support technical-support internet-research data-entry customer-service chat-support email-technical-support virtual-assistant 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 5937 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Executive Professional Real Estate Virtual Assistant

    I am an Executive Professional Real Estate Virtual Assistant from the Philippines, who has been serving the US and Canadian professionals over the past few years. Real Estate is my niche and passion and as a matter of fact I … more

    I am an Executive Professional Real Estate Virtual Assistant from the Philippines, who has been serving the US and Canadian professionals over the past few years. Real Estate is my niche and passion and as a matter of fact I am a Real Estate Agent here in Manila and work with the Biggest developers and used to be an Executive Assistant in one of the Real estate Brokerage firm. I have worked with Real Estate Investors and Realtors in the USA and Canada and as a result I have a very good understanding of the US and Canadian Real Estate Market. I am also an Investor and Trader. Invested in Stocks (Locally -Philippines Stock Exchange) and Trade in Forex (Foreign Exchange). I also conduct seminars to Forex and Stocks for Free. Other Role: ✔ Project Manager ✔ FOREX Trader / Trainer ✔ Stocks Trader / Investor ✔ Customer Service Representative (Inbound-Outbound) ✔ Telemarketer (B2B, B2C, Cold Calling, Warm Calling, Appointment Settings, Telesales) ✔ Real Estate Expert (FSBO's, Expired Listings, Short Sales, VA) -Buyers -Investors -Realtors ✔ Add Postings Over the last few years, I’ve been managing teams from the call center industry and here on oDesk. One of my main goals is to help provide cost-effective solutions for you and your business. I have more than 2 years of total experience in customers of working in this industry I handled Customer Service, Telemarketing & Telesales (Appointment Setting, Cold and Warm Calling), Virtual Assistant, and Data Entry Professional with several US, Canada, UK, Australian and Asian companies including Real Estate industry, Insurance Company, Banks, Telecommunications Small to Medium size of Business and in US Government. As a customer Service Representative / Telemarketer I can do the following, Selling, Assisting and Dealing with clients. I am good in Both Written and verbal skills. I am also knowledgeable in Microsoft office applications ie; excel, word, PowerPoint presentation. Selling is my passion and I love dealing with people, I handle Inbound and Outbound Business to Business call, Business to Customer and Cold Calling. Flexible in my office hours (PST or EST) positive, can multitask and explorer type of person. I aim to join a highly competitive industry in the world and maximize the company’s output and productivity by providing great customer service to meet the company's stated missions and goals. Thank you so much and wish to speak to you soon. Regards, Larry Colinares VA / Telemarketer / CSR / Data Entry / Appointment Setting / Real Estate Expert Project and Team Manager  less

    microsoft-excel microsoft-powerpoint microsoft-word customer-service telemarketing telephone-skills phone-support real-estate-idx data-entry outbound-sales project-management customer-support cold-calling google-docs google-spreadsheet report-writing email-marketing internet-marketing internet-research call-center-management transcription translation tagalog language-filipino-visayan-dialect translation-filipino-english translation-english-filipino filipino sales social-media-marketing facebook-marketing appointment-setting forex-trading stock-management 00 more less
    • $7.00 HOURLY RATE
    • 4.8
    • 3346 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 35 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • looking for Work from home job

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week … more

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.  less

    customer-service human-resource-management customer-support microsoft-excel internet-research microsoft-word phone-support telephone-skills data-entry email-handling translation-english-thai 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 96 HOURS
    • THAILAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Translator, Proofreader, Voiceover, Customer Service and Much More!

    My name is Daniela Gonzalez. I´m a responsible and hard working, quality translator and proofreader, among other things. Please review the comments left by previous employers to learn more about the way I work and the quality of my … more

    My name is Daniela Gonzalez. I´m a responsible and hard working, quality translator and proofreader, among other things. Please review the comments left by previous employers to learn more about the way I work and the quality of my translations. I'd also like to add that my hourly rate is flexible depending on the job and is not to be taken as a fixed rate as it will differ for different jobs (translation, transcription, voice-over, proofreading). I look forward to working with you!  less

    translation-spanish-english translation-english-spanish customer-service administrative-support phone-support data-entry 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 1032 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 5 TESTS
    ASSOCIATED WITH:
  • Customer Service Representative

    I have an extensive experience in providing customer support in different lines of businesses including billing, collections, sales and technical support. My general duties could include handling flight and hotel booking and traveI arrangements, collections through email communications and escalations … more

    I have an extensive experience in providing customer support in different lines of businesses including billing, collections, sales and technical support. My general duties could include handling flight and hotel booking and traveI arrangements, collections through email communications and escalations. I am also well versed in resolving a wide range of customer’s issues and inquiries. I maintain excellent communication skills and problem resolution abilities. This experience allows me to work well in a team as I am able to communicate well to others and listen to take direction. I have always been known as someone who needs to fix any and every problem and insist on things being done correctly, so being a natural problem solver is extremely important for me professionally and personally. I maintain a high-level of confidentiality as this was imperative when working with the different lines of businesses I have been in. My experience has helped me develop a superior ability to manage my time appropriately and be extremely detail-oriented. I have heavy experience in scheduling as my job includes travel and lodging arrangements. This scheduling experience also taught me the importance of the details. I am extremely flexible and versatile while able to maintain a sense of professionalism under pressure. I thrive in a busy and deadline-driven environment and have become accustom to last-minute changes, cancellations and additions and am able to maintain my composure, handle any necessary task and then return to my previous project. The skills and qualities that I have developed are proven to be invaluable, as well as assist me in learning new skills and qualities fast and to the best of my abilities.  less

    customer-support email-handling phone-support 00 more less
    • $4.44 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 1032 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Experienced Customer Service Professional

    Seasoned and accomplished in the fields of Sales, Administration, Customer Service, and Management, Anton Lee Deville Hooper is a graduate of both Mount Saint Mary's University and Strayer University, where he attained his Masters Degree in Business Administration with … more

    Seasoned and accomplished in the fields of Sales, Administration, Customer Service, and Management, Anton Lee Deville Hooper is a graduate of both Mount Saint Mary's University and Strayer University, where he attained his Masters Degree in Business Administration with a 4.0 GPA. He is an individual who seeks to use his education, experience, and talents to the best of his ability as far as it can take him in life as well as his career.  less

    customer-support microsoft-excel microsoft-word phone-support proofreading transcription data-entry customer-service 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 25 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Skilled in grammar and communication, Mass Communication Major

    I am a humble and hard working individual who works very well with other persons. I have a plethora of experience in mass communication, public speaking, and relating with individuals. I am currently a tertiary level student at Northern Caribbean … more

    I am a humble and hard working individual who works very well with other persons. I have a plethora of experience in mass communication, public speaking, and relating with individuals. I am currently a tertiary level student at Northern Caribbean University, and I have also worked in various organizations; for example: Guidance Centre- St. Elizabeth Technical High School Helped surveys throughout the school Also worked as a receptionist. Also did paper work. Aided in counseling troubled individuals Health Centre- St. Elizabeth Technical High School Filing Paper work Worked at front desk Police Station- Junction St. Elizabeth Worked at front desk Dealt with a wide array of persons In five (5) years I plan to have successfully graduated University with my bachelors degree in Mass Communication and minor in Psychology, and would've already settled down in a successful organization. Success is granted through hard work, and hard work is what I do best.  less

    customer-service creative-writing phone-support email-technical-support 00 more less
    • $7.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 915 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
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