Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on oDesk.


Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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Emiliana S.

Emiliana S.

Italian native Copywriter and English to Italian t...

Italy - Last active: 1 day ago - Tests: 8

I'm an Italian webwriter and I love to write on any topic, quickly and accurately! I'm totally able to translate from English to Italian. Also available for research and internet marketing and social media manager, with great knowledge of social network and office jobs.I can assure you accuracy and delivery on time.

$7.00 /hr
6 hours
Sarah Mae Macapobre

Sarah Mae Macapobre

Experienced Customer Service Agent and Excellent...

Philippines - Last active: 6 days ago - Tests: 3

I have been working as a call center agent in the BPO industry since 2009. I've been assigned to different accounts where I had a chance to do appointment settings, do surveys over the phone, answering billing inquiries and dealt with technical issues. I made sure i always provide excellent customer service and that after every call, there’s an assurance of having a satisfied customer. I possess excellent communication and inter-personal skills. I have learned to be reliable, diligent and also adhere to deadlines. The determination for me to gain success is what i strive the most. I am committed to providing total quality of work .

$4.44 /hr
9 hours
Micaela Chabanik

Micaela Chabanik

I would love to work Administration for you

United States - Last active: 3 days ago - Tests: 4

I would love to earn an administration position working for your company! I am a very self motivated individual, a fast learner and my work ethic is strong. I am currently certified in Microsoft Word, Excel, and PowerPoint. I go to school online but that hasn't nor will it ever interfere with my business at work. I'm going to school for my BA in Psychology. So, I guess you could say that I am a problem solver as well. Thank you for your time and consideration. I hope to hear from you soon.

$8.89 /hr
1 hours
Beatriz Silva

Beatriz Silva

Virtual Assistant/Customer Support/Administrator

Portugal - Last active: 2 days ago

Hello, I have a good command of written and spoken English and Portuguese. I also have reasonable knowledge of Spanish. I am highly knowledgeable in MS Office applications and also in CRM. I have Business Management Degree. I have an extensive professional experience of all administrative functions (Email Handling, Customer Support, Translations, Data Entry, Typing 65wpm, Good Telephone Etiquette, Proofreading, Live Chat, Sales, Internet Research, Ad Postings, Invoicing and HR). I am a very responsible, reliable and honest person. I am also a fast learner. I have 3 years of Virtual Assistant/Customer Support professional experience (worked with British, Canadian and Swiss companies). I would like very much to work for you on a long term basis.

$5.00 /hr
905 hours
Erwin S.

Erwin S. Agency Contractor

Rockstar Real Estate Virtual Assistant 9,000 Hours...

Philippines - Last active: 9 hours ago - Tests: 8

Virtual Assistant with ACTIVE CONTRACTS for Real Estate Investors in the states of: 1) Arizona (Phoenix and Tucson) 2) California 3) Georgia 4) Missouri 5) New Jersey 6) New York 7) North Carolina 8) Ohio 9) Texas (DFW) • CMA / ARV • MLS / NTREIS / FLEXMLS Web • Cold Calling / Appointment Setter / Making the Offer • PODIO, Asana, InfusionSoft, TimeTrade • Click2mail • Freedom Soft and Freedom Voice • MailChimp • Hootsuite • Lead Generation / Skip Tracing • Article Research • Preparing Offers to sellers • Updating Wholesale Buyers List • Other Administrative work as needed

$5.56 /hr
9,136 hours
Rebecca O.

Rebecca O. Agency Contractor

Customer Service Expert via Inbound calls, Live Ch...

Kenya - Last active: 1 day ago - Tests: 6 - Portfolio: 3

I have over five years online experience supporting customers via phone, live chat and e-mail. I have used various platforms including volusions, zopim, zendesk, OsCommerce Interspire Shopping Cart and other open source softwares. My roles included responding to a variety of technical and non-technical issues customers are having with placing orders, tracking, returning order and product use. I also performed miscellaneous job-related duties as assigned. I also have some experience in the following areas: Transcription, Data Entry, Web Research and e-mail marketing.

Associated with: E-Point Recruiting
$6.67 /hr
11,074 hours
Archie M.

Archie M. Agency Contractor

Quickbook, Bookkeeper, Virtual Assistant, Customer...

Philippines - Last active: 9 hours ago - Tests: 5 - Portfolio: 20

Do not be afraid to pay for quality. In reality with most things, you sincerely do get what you pay for. SATISFACTION GUARANTEED! So why wait, click the green CONTACT button in the upper right to inquire about my affordable rates. My rates are always negotiable to tailor your needs. Get that JOB DONE and get that right FREELANCER(s) Let us talk TODAY. Agency I LOVE ISRAEL!

$10.00 /hr
11,716 hours
Armi jillian T.

Armi jillian T. Agency Contractor

Customer Support / Solutions Specialist / Telesale...

Philippines - Last active: 9 hours ago - Tests: 9

Over 5 years of combined experience in customer and technical support, sales and marketing, and quality assurance for US Companies. I seek to offer my skills and utilize it in a very competitive way. Driven and motivated to finish the tasks on time, can definitely provide excellent service and commitment to work.

Associated with: Biz Connect
$8.89 /hr
7,611 hours
Irish Shalimar Ilagan

Irish Shalimar Ilagan Agency Contractor

Technical Support/Email & Chat Support/Data Entry/...

Philippines - Last active: 4 days ago - Tests: 11 - Portfolio: 5

• Helpdesk support experience including Tier 1 and Tier 2 support levels. • Intermediate knowledge of TCP/IP, network connectivity and management, LAN/WAN understanding and administration experience is preferred. • Intermediate level knowledge of MS Exchange, Outlook, Active Directory, etc. • Knowledge of wireless carrier networks, as well as iPhone, iPad and Android devices. • Experience in diagnosing and troubleshooting server-related problems such as performance problems, permissions issues and lock-ups. • Ability to maintain excellent customer service relations and deal effectively with client’s enterprise IS and IT professionals and end-user customer base. • Available to work variety of shifts in a fast-paced 24x7 environment. • A high level of judgment, advanced problem solving techniques and technical writing skills in English. • Excellent communicator. • Proactive in resolving customer issues and ability to “think outside the box.” • Ability to set up servers, install software, client software on a variety of handsets.

$8.00 /hr
4,436 hours
Katherine Wilson

Katherine Wilson Agency Contractor

Administrative, Data Entry, Customer Service Speci...

United States - Last active: 1 month ago - Tests: 8

I am here to obtain a position with a company where I am able to grow and learn. I am knowledgeable in utilizing MS Office programs. I am able to type 45+ wpm. I have prior experience in clerical office work that included but was not limited to compiling, sorting, copying, and filing records. I also computed, verified and proofread data, and other information, such as records and reports. I am able to handle shipping and receiving jobs. My strongest work attribute is my ability to communicate well with employers, co-workers and customers. Open-mindedness, understanding, and consistency are three of my strongest traits. I am currently a stay at home mother of two children with Autism. In the near future, I see myself selling my own line of products created with natural ingredients. I am helpful and caring by nature, so it makes the most sense to me to work in a field where I can offer assistance with the skills I have.

Associated with: Smart Services
$7.78 /hr
45 hours