Phone Support Agents & Call Center Representatives

Showing 1,101 freelancers

Phone Support Agents & Call Center Representatives

Showing 1,101 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Systems Administrator

    I am a systems administrator living near San Antonio, Texas. Ever since I can remember I have been using a computer, I can say that this is something I love to do. I am a fast learner and I am … more

    I am a systems administrator living near San Antonio, Texas. Ever since I can remember I have been using a computer, I can say that this is something I love to do. I am a fast learner and I am always looking to learn more and experience new things . Over the last 5 years I have been working as a system administrator. I have worked closely with Linux and Windows, designing, implementing and maintaining web, e-mail, instant messaging, VoIP and content delivery solutions to mention a few, as well as remote access systems and Virtual Environments. Working at oDesk over the past 3 years has given me the opportunity to be exposed and to learn about a wide variety of systems and technologies. Experience: +12 years in Technical Support. Linux, Windows and MacOS systems. +5 years in remote technical support +5 years in Server Administration +4 years in cloud computing and virtual environments. +3 years in e-mail and cloud migrations. +3 years in voice and video delivery technologies. +1 years in remote radio station managing. Skills: --SharePoint Online configuration, administration and maintenance --Azure and Amazon Platforms Administrator --Office 365 Migrations --Virtual Environments design, configuration and administration (VMWare, Hyper-V, Oracle) --Content Delivery Solutions Design ---CCTV Internet Streaming --Analog/Digital signals conversion into internet streams. --VOD and LiveTV Streaming (VLC, Tvheadend, MythTV, XBMC) --Cloud computing --Microsoft Exchange Server Configuration/Migration (2003-2010 ) --Windows Server Administration (2003-2012) --Active Directory Management --Group Policy Management --Backup Technologies Administration --Security and Firewall configuration (Juniper, Astaro, Sonicwall) --Network design and deployment --Jabber/XMPP messaging server (Openfire) --Application Deployment --Linux Server Administration (CentOS, Ubuntu, Fedora, RedHat) --LAMP Environment installation and configuration --VoIP server installation and configuration (3CX, Asterisk, Elastix, FreePBX) --Kaseya (Agent/application deployment, procedures, remote support) --ConnectWise (3.8 GPA ) --Network troubleshooting --Linux packages installation (Apache, MySQL, Nagios) --Install, support and managing of Nagios deployments --Wireless Security Auditing (WEP, WPA, WPA2) --Network Monitoring --General Networking Skills --Internet security --Software Troubleshooting --Virus and spyware removal --Computer Tune-ups --iPhone, iPad and iPod Configuration/Troubleshooting --Android Expert  less

    technical-support computer-repair computer-assembly computer-networking customer-support phone-support chat-support helpdesk-support tcp-ip linux-system-administration windows-xp-administration windows-administration mac-os-app-development spanish portuguese translation-english-portuguese translation-portuguese-english advertising ftp dns wan nagios presentations ubuntu microsoft-exchange-server asterisk mysql apache-administration amazon-ec2 vmware-administration microsoft-active-directory mail-server-implementation ad-servers microsoft-small-business-server-administration 00 more less
    • $30.00 HOURLY RATE
    • 5.0
    • 2760 HOURS
    • MEXICO
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • CCNA / Tech Support & Customer Service / Data Entry / Web Research

    I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to … more

    I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.  less

    microsoft-word customer-service data-entry computer-maintenance microsoft-excel cisco-routers microsoft-visio technical-support network-administration network-planning cisco-ios vpn oracle-database-administration network-security chat-support email-technical-support helpdesk-support phone-support telephone-skills internet-research email-marketing salesforce-app-development asterisk computer-repair call-center-management teamviewer virtual-assistant freepbx outbound-sales inbound-marketing 00 more less
    • $3.33 HOURLY RATE
    • 4.7
    • 843 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 16 TESTS
  • Personal Assistant , Data Entry,Customer support, and Article Writer

    To work in an intellectually stimulating and globally competitive environment, engaging in challenging assignments, where my talents are well utilized, thus benefiting my clients.

    computer-repair customer-support customer-service phone-support telemarketing telephone-skills virtual-assistant microsoft-excel data-entry 00 more less
    • $5.00 HOURLY RATE
    • 5.0
    • 11281 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Experienced Customer Service Expert, Researcher, German/Croatian

    Long-term experience in customer service field within different industries in Germany (tourism, air-transport and ticketing, limousine services - detailed in my CV). This field certainly represents my strength, and I guarantee outstanding e-mail and phone etiquette. I provide effective, responsible, timely … more

    Long-term experience in customer service field within different industries in Germany (tourism, air-transport and ticketing, limousine services - detailed in my CV). This field certainly represents my strength, and I guarantee outstanding e-mail and phone etiquette. I provide effective, responsible, timely assistance with flexible, focused and positive approach to my tasks. I am capable to learn and comprehend new systems and work methods quickly. Experience with Magento, Amazon Seller Central, Ebay listing management. Languages: Native Croatian Near-native German Great knowledge of Russian Working knowledge of English  less

    customer-support email-etiquette phone-support german data-entry research amazon-web-services ebay-listing-writing technical-writing voice-talent 00 more less
    • $19.44 HOURLY RATE
    • 5.0
    • 1066 HOURS
    • GERMANY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 14 TESTS
    ASSOCIATED WITH:
  • Telemarketer/CSR/Collection Specialist/Real Estate Telemarketer

    I've been in a call center industry for a total of 11 years, and developed my skills in telemarketing like SEO, B2B, B2C, cold calling, also customer service, sales, appointment setting, lead generation, data entry and collections. My goal … more

    I've been in a call center industry for a total of 11 years, and developed my skills in telemarketing like SEO, B2B, B2C, cold calling, also customer service, sales, appointment setting, lead generation, data entry and collections. My goal is to give positive results to my clients and customers.  less

    telemarketing telephone-skills phone-support 00 more less
    • $8.89 HOURLY RATE
    • 4.8
    • 4182 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Asesor comercial y soporte tecnico

    Soy una persona que se ha desempeñado en el ámbito comercial de atención al cliente, manejando las diferentes problemáticas presentadas en los clientes, prestando les servicio técnicos especializados y adecuados para la solución de sus inconvenientes.

    sales-management translation transcription phone-support chat-support technical-support article-writing 00 more less
    • $4.44 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 112 HOURS
    • COLOMBIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Outbound TeleSales,Research and Telephone Survey Specialist

    Hi, This is Hammad from Callza Communique i handle projects and campaigns of my call center and correspondence with clients is also my job.Hi, I have been working in this telemarketing industry since last 2 years and have worked … more

    Hi, This is Hammad from Callza Communique i handle projects and campaigns of my call center and correspondence with clients is also my job.Hi, I have been working in this telemarketing industry since last 2 years and have worked on so many projects. Being a senior in my last job i know how to manage and train the team.  less

    telemarketing appointment-setting phone-support customer-support 00 more less
    • $5.56 HOURLY RATE
    • 2.2
    • 555 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 4 TESTS
    ASSOCIATED WITH:
  • customer care specialist

    I'm currently working as a customer care specialist at Concetnrix, I've been with the company now for a year. My task as a customer care specialist is to help customers concerns through phone and also by email. I … more

    I'm currently working as a customer care specialist at Concetnrix, I've been with the company now for a year. My task as a customer care specialist is to help customers concerns through phone and also by email. I also take in customers orders if needed. Before I became part of the call center industry I was a singer in Singapore for a year and 6 months and when I went back here in the Philippines I heard about BPO industry and tried applying,luckily I was hired at Sykes Asia. I was with the company for 6 months and after that I decided to become a full time mother. That's what I have been before I became part of Concentrix.  less

    customer-support telephone-skills phone-support email-handling 00 more less
    • $5.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 54 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
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